• The Journal of Asian Finance, Economics and Business
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• v.7 no.9
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• pp.467-475
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• 2020

The study aims to investigate factors affecting enterprise's satisfaction and loyalty toward the Social Security's online public services, looking at the case of Thanh Hoa province, Vietnam. This study employs samples with 216 enterprises that use online public system of Thanh Hoa province's Social Security. The research model is closely linked to the SERVQUAL model developed by Parasuraman, Zeithaml and Berry (1988). We propose 23 scales that constitute the quality of service, three scales that constitute Customer Satisfaction and three components that constitute Customer Loyalty. This study use the tool of Exploratory Factor Analysis (EFA), Cronbach's Alpha test, Confirm Factor Analysis (CFA) and Structural Equation Modeling (SEM) in order to address the question of satisfaction and loyalty. The result shows that the factor with the most impact is Reliability, next is Capacity of staffs, Tangibles, Attitude of staffs, and the least impacting factor is Empathy; moreover, the results also show that Satisfaction has a strong impact on Customer Loyalty. The findings of this study suggest that Thanh Hoa province's Social Security should: (i) strengthen the reliability of online service system; (ii) build capacity for staffs; (iii) develop the responsiveness of electronic transactions systems; and (iv) improve the empathy of staffs.

• Land and Housing Review
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• v.9 no.2
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• pp.33-40
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• 2018

Korea seems to have introduced the legal basis for supporting and revitalizing the 6th industry since about 2010. Problems such as lack of systematic support system, inadequacy of cooperation and cooperation between ministries, and poor efficiency have been raised. Also, there is a lack of information on the designation, development method, participant, and management plan of the 6th industrial complex. In this study, we review prior researches and cases related to the 6th industry and examine how to efficiently create the 6th industry-specific complex by analyzing the requirements of customers for the enterprises, residents, professionals and officials of the metropolitan area and non-metropolitan areas. As a result of the questionnaire survey, some suggestions for the establishment of the 6th industry specialization complex were drawn. First, 77.5% of the total requires a combination of public and mixed use, which can be expected to have positive effects such as sharing development gains with local residents and improving resettlement of local residents. Second, the 6th industrial complex should be harmonized with the 1st, 2nd and 3rd industries. However, unlike the standardized land use plan of existing industrial complex, it is necessary to expand the distribution and sales space to reflect the demand for tertiary industry. It is also necessary to consider measures for securing primary industrial sites or securing primary industrial sites through external procurement. Third, it is necessary to establish and operate a plan reflecting rent and rental demand after leasing for a certain period.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2013.05a
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• pp.159-161
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• 2013

Surveillance system that can respond quickly in case of failure to detect various disorders that can occur for a temperature chamber, and fire extinguishing equipment, such as UPS, communication room, and computer room of enterprises and institutions operating in infrastructure, and to systematically study. Major telecommunications equipment and computational facilities to manage, operating in an environment of air conditioners work status, distribution panel and the UPS status and fault status, rapid notification system in case of fire is needed. By identifying the status and problems of disability surveillance on the periphery of the existing computer room's infrastructure management guidelines presented in the next future Conception and systematic surveillance system for staff to refer to when designing considerations associated with data center monitoring system the necessity of the various studies are presented.

• The Journal of Asian Finance, Economics and Business
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• v.4 no.3
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• pp.27-34
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• 2017

This study aims to assess the attraction of foreign direct investment in Vietnamese economic zones (including industrial zones and economic zones). The main research method used are synthesis and comparison analysis based on the data collected from the surveyed group comprising of enterprises operating in the economic zones in the Middle (Chu Lai, Nhon Hoi, Dung Quat) and the Southern (the largest island: Phu Quoc). After conducting surveys, research results show that there is a difference between the assessment and the level to meet the requirements of investors with business environment, expressed through the following criteria: (1) the infrastructure; (2) quality of public services; (3) preferential policies; (4) labor; (5) market; and (6) social services. Based on the assessment of the identified criteria, this paper had suggested six number of recommendations to promote the role of attracting foreign direct investment capital into the economic zones in Vietnam: (1) implementing the "one-stop-shop" policy; (2) continuing to improve the infrastructure of economic zones; (3) prevent and ensure the security of economic zones; (4) implementing vocational training activities to improve quality of human resources; (5) development of supporting industries; (6) raising the quality of capital invested in the economic zone.

• Journal of Digital Convergence
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• v.14 no.2
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• pp.131-140
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• 2016

Logistics service is a prerequisite for efficient market economy and to support the purchase and consumption by promoting smooth transport goods between economic actors. Especially, logistics activities of the company are the source of essential business activities and competitiveness, which is responsible for the production and distribution of products and services to be delivered to consumers. Domestic logistics companies have to resolve challenges such as petty status and low productivity, inefficiencies in the logistics industry system, limit the growth of third party logistics market according to the growth as 2PL central logistics companies, and absence of global leader in logistics enterprises. This study examines the definition and development of third party logistics and analyzes the domestic third-party logistics market conditions. Based on the former analysis, this paper presented separately the activated measures of domestic third-party logistics by corporate side, the supply side, and the government's policy support.

• The Journal of the Korea Contents Association
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• v.20 no.1
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• pp.217-232
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• 2020

The purpose of this study is to organize prior research related to e-commerce activation factors available to stakeholders in the online distribution industry, and to conduct FGI with e-commerce experts to calculate the importance of each factor in order based on the 3 Level Service Model of Kwon Hyeog-in (2010), the key factors derived through the preceding study and the FGI were structured and the weighting of each factor was derived using AHP methodology. In the higher factors, the private sector (0.542) > communes (0.237) > public (0.2222) appeared to be important. Sub-factories included 'search service development' (0.0970)', 'recommendation service development (0.0805)', 'consumer needs analysis (0.0534)', 'consumer consumption pattern analysis (0.0505)' and 'other platform-linked service development (0.0450)', in the order of weighting down, indicating each of the factors within the top 15 priority. The results of this study will be utilized throughout the e-commerce industry as well as e-commerce enterprises, providing an academic foundation for the rapidly growing e-commerce ecosystem.

• The Journal of Asian Finance, Economics and Business
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• v.7 no.10
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• pp.241-254
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• 2020

International payment is an essential part of the economy, which is beneficial to both commercial banks and trading enterprises. Moreover, service quality, which has been a key point of discussion for decades, relates to customer satisfaction. This study aims to investigate the factors influencing international payment service quality at the Join Stock Commercial Bank for Investment and Development of Vietnam (BIDV) from 2015 through 2019. This research deploys both quantitative and qualitative methods to discuss the effects of these components. Statistical data was examined through different tests, including reliability analysis, correlation, and regression analysis by SPSS 16.0. The authors obtain and analyze 157 valid responses from customer surveys, then by applying an integration SERVPERF and PSQM model, identify five main components: Reliability, Tangibles, Assurance, Convenience, and Responsiveness, which explain how the customer perceives the service quality of international payment activities at BIDV. The results show that these five factors have a positive relationship with service quality, in which, Reliability has the most significant impacts on service quality level. Besides, the findings not only contribute to the literature but also give some practical implications for BIDV to improve its international payment service quality and help them to obtain customer satisfaction in the fast-changing environment.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.40 no.4
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• pp.29-37
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• 2017

This papers focuses on remanufacturing processes in a closed loop supply chain. The remanufacturing processes is considered as one of the effective strategies for enterprises' sustainability. For this reason, a lot of companies have attempted to apply remanufacturing related methods to their manufacturing processes. While many research studies focused on the return rate for remanufacturing parts as a control parameter, the relationship with demand certainties has been studied less comparatively. This paper considers a closed loop supply chain environment with remanufacturing processes, where highly fluctuating demands are embedded. While other research studies capture uncertainties using probability theories, highly fluctuating demands are modeled using a fuzzy logic based ambiguity based modeling framework. The previous studies on the remanufacturing have been limited in solving the actual supply chain management situation and issues by analyzing the various situations and variables constituting the supply chain model in a linear relationship. In order to overcome these limitations, this papers considers that the relationship between price and demand is nonlinear. In order to interpret the relationship between demand and price, a new price elasticity of demand is modeled using a fuzzy based nonlinear function and analyzed. This papers contributes to setup and to provide an effective price strategy reflecting highly demand uncertainties in the closed loop supply chain management with remanufacturing processes. Also, this papers present various procedures and analytical methods for constructing accurate parameter and membership functions that deal with extended uncertainty through fuzzy logic system based modeling rather than existing probability distribution based uncertainty modeling.

• Journal of the Korean Association of Geographic Information Studies
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• v.10 no.2
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• pp.164-171
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• 2007

This research used GIS spatial analysis model and Huff probability model and achieved trade area analysis of area center. we constructed basic maps that were surveyed according to types of business, number of households etc. using a land registration map of LMIS(Land Management Information System) in Bokdae-dong, Cheongju-si. Kernel density function and NNI(Nearest Neighbor Index) was used to estimate store distribution center area in neighborhood life zones. The center point of area and scale were estimated by means of the center area. Huff probability model was used in abstracting trade areas according to estimated center areas, those was drew map. Therefore, this study describes method that can apply in Huff probability model through kernel density function and NNI of GIS spatial analysis techniques. A trade area was abstracted more exactly by taking advantage of this method, which will can aid merchant for the foundation of small sized enterprises.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.1-14
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• 2009

This study predicted Port trade volume by considering Korea's export to China and import Com China separately using ARIMA model (Multiplicative Seasonal ARIMA Model). We predicted monthly Port trade volumes for 27 months from October 2008 to December 2010 using monthly data from September 2008 to January 2001 using monthly data. As a result of prediction, we found that the export volume decreased in January, February, August and September while the import volume decreased in February, March, August and September. As the decrease period was clearly differentiated, it was possible to predict export and import volumes. Therefore, it is believed that the results of this study will generate useful basic data for policy makers or those working for export and import enterprises when they set up policies and management plans. And to improve competitive power of Port trade, this study suggests privatization of Port, improvement of information capability, improvement of competitive power of Port management companies, support for Port distribution companies, plans for active encouragement of transshipment, and management of added value creation policy.