• Title/Summary/Keyword: Digital Transformation of Services

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Digital Transformation Based on Chatbot in Legacy Environment (챗봇을 이용한 Legacy 환경의 Digital Transformation)

  • Jang, Jeong-ho;Kim, Jin-soo;Lee, Kang-Yoon
    • The Journal of Bigdata
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    • v.3 no.2
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    • pp.79-85
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    • 2018
  • As the utilization of chatbots grows and the AI market grows, many companies are interested. And everybody is spurring growth by offering chatbot build services so that they can create chatbots. This makes chatbots easier to service on the messenger platform, which is changing the existing application market. In this paper, we present a methodology for designing and implementing existing DB-based applications as instant messenger platform-based applications, and summarize what to consider in actual implementation to provide an optimal system structure. According to this methodology, we design and implement a chatbot that serves as an teaching advisor who provides information to the students in the curriculum. The implemented application objectively visualizes the user's desired information from the user's point of view and delivers it through the interactive interface quickly and intuitively. By implementing these services and real service, it is predicted that DB-based information providing applications will be implemented as chatbots and will be changed to bi-directional communication through an interactive interface. it is predicted that DB-based information providing applications will be implemented as chatbots and will be changed to bi-directional communication through an interactive interface. Enterprise legacy application will take chatbot technology as one of important digital transformation initiative.

Impact of Digitalization On the Banking System Transformation

  • Shcherbatykh, Denis;Shpileva, Vira;Riabokin, Maryna;Zham, Olena;Zalizniuk, Viktoriia
    • International Journal of Computer Science & Network Security
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    • v.21 no.12spc
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    • pp.513-520
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    • 2021
  • The purpose of the article is to study the impact of digitalization on the transformation of the banking system, taking into account current innovative development trends. The article analyzes the impact of key factors on the development of the digital economy. Ukraine's ranking positions in terms of digital competitiveness are shown. The necessity of using digital technologies in the sphere of banking activity is substantiated. The dynamics of changes in the number of operating banks in Ukraine is analyzed. The directions of introduction of information technologies in the sphere of banking activity are determined. An analysis of changes in the share of the population of individual EU member states that use the Internet for Internet banking. It is noted that modern transformation trends, digitalization of the economy have a significant impact on the landscape of the banking sector, in this context, the rating of Ukrainian banks in the categories of "Internet Banking" and "Mobile Banking". The advantages and disadvantages of using the capabilities of Internet banking are identified. Based on the study, the importance of expanding the boundaries of digitalization of the domestic banking system is substantiated, which will further increase the level of availability of online services in the field of banking. Prospects for further research are identified in the study of the impact of digitalization on the development of the banking system of foreign countries.

SNS Sentiment Analysis and Needmining for ICT Digital Transformation and Data Convergence Ecosystem Establishment in LEO Satellite Communications (저궤도 위성통신 분야의 ICT 디지털 전환과 데이터 융합 생태계 조성을 위한 SNS 감성분석과 니드마이닝)

  • Byeong-Hee Lee;Tae-Hyun Kim
    • KIPS Transactions on Computer and Communication Systems
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    • v.12 no.12
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    • pp.347-356
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    • 2023
  • In the recent war between Ukraine and Russia, low-orbit satellite communication played a major role, and Korea laid a foothold for low-orbit satellite communication services with the successful launch of Nuri in May 2023 and entered a full-scale civilian space age competition. In order to create an ecosystem for ICT digital transformation and data convergence in the field of low-orbit satellite communication, this paper conducts user sentiment analysis by importing posts from Reddit, one of the world's SNS, and extracts need-related sentences through need mining to identify user needs, performs topic modeling to classify topics, and prepares an action plan according to these topics. We hope that this study will be used as a policy resource for the development and innovation of new business models in the field of low-orbit satellite communication, bridging the digital information gap and solving social problems, contributing to sustainable digital transformation and enhancing soft power.

The Three Directional Separable Processing Method for Double-Density Wavelet Transformation Improvement (이중 밀도 웨이브렛 변환의 성능 향상을 위한 3방향 분리 처리 기법)

  • Shin, Jong Hong
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.8 no.2
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    • pp.131-143
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    • 2012
  • This paper introduces the double-density discrete wavelet transform using 3 direction separable processing method, which is a discrete wavelet transform that combines the double-density discrete wavelet transform and quincunx sampling method, each of which has its own characteristics and advantages. The double-density discrete wavelet transform is nearly shift-invariant. But there is room for improvement because not all of the wavelets are directional. That is, although the double-density DWT utilizes more wavelets, some lack a dominant spatial orientation, which prevents them from being able to isolate those directions. The dual-tree discrete wavelet transform has a more computationally efficient approach to shift invariance. Also, the dual-tree discrete wavelet transform gives much better directional selectivity when filtering multidimensional signals. But this transformation has more cost complexity Because it needs eight digital filters. Therefor, we need to hybrid transform which has the more directional selection and the lower cost complexity. A solution to this problem is a the double-density discrete wavelet transform using 3 direction separable processing method. The proposed wavelet transformation services good performance in image and video processing fields.

Discourse of Library Trilemma in the Context of Global Megatrend (글로벌 메가트렌드와 도서관 트릴레마 담론)

  • Yoon, Hee-Yoon
    • Journal of Korean Library and Information Science Society
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    • v.52 no.1
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    • pp.1-26
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    • 2021
  • In most countries, public libraries have played a role as a hub of knowledge and information, complex culture of local communities, and a third place for meeting and communication. And recent public libraries are focusing on enhancing their core competencies and expanding services using digital technologies to meet the era of digital transformation and the 4th industrial revolution. However, after the COVID-19 pandemic occurred, all public libraries are repeatedly closed, reopened, and partially closed, and all resources are devoted to providing non-contact, digital and online alternative services, and are expected to continue in the future. As a result, future public libraries are bound to face a trilemma in which digital expandability, complex cultural space, and importance as a place of knowledge and information service are conflicting. This study discoursed on the public library trilemma in the post-COVID-19 era and suggested ways to overcome it. The orientation of the future public library is the fusion and harmony of multiplicity and multipurpose, place and space, knowledge & information and complex culture, face-to-face service and remote service. The main body of a public library is not the finger (digital and non-contact), but the moon (knowledge information center).

Development of IoT Smart Mobility Service Design for People with Disabilities in the Era of Digital Transformation (디지털 트랜스포메이션 시대 교통약자를 위한 IoT 스마트 모빌리티 서비스 디자인 개발)

  • Lee, Woong-Hee;Kim, Jung-Woo
    • The Journal of the Institute of Internet, Broadcasting and Communication
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    • v.21 no.1
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    • pp.163-173
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    • 2021
  • In the era of digital transformation, the transportation underprivileged remains as an underprivileged class without the benefits of technological advances. Electric assist devices for the People with disability are inadequate to provide services suitable for the current traffic environment, although the mobility of the People with disability is improved. In this paper, we develop IoT smart mobility by deriving essential elements through user satisfaction surveys to efficiently move physical distances based on the experience of users using existing electric assistive devices. Based on the data collected through user satisfaction survey, quantitative analysis using TF-IFD and qualitative analysis based on QFD are performed to determine the importance of user requirements. For the evaluation of IoT smart mobility design results reflecting essential functions, usability verification is conducted by forming an expert evaluation team in various fields. In the future, we plan to conduct a service design study that can improve mobility convenience and provide mobility service solutions by designing to provide efficient public services by utilizing IoT smart mobility to the People with disability.

A Study on the Reality of IoT Device and Service Information Gap in the Era of Digital Transformation (디지털 전환 시대에 IoT 기기와 서비스 정보 격차 실태 연구)

  • Lee, Sangho;Cho, Kwangmoon
    • Journal of Internet of Things and Convergence
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    • v.7 no.1
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    • pp.79-89
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    • 2021
  • This study attempted to identify the information gap about Internet of Things (IoT) devices and services in the era of digital transformation. To this end, we analyzed differences in perception of predicting future issues about IoT devices and services, and analyzed differences in the need for digital technology and help in life according to perceptions and experience of using IoT devices and services. Also, the level of education and demand for education were analyzed. A survey was conducted from February 15th to March 7th, 2021 for residents in Gwangju Metropolitan City and Jeollanam-do, and 232 respondents responded. Analysis was performed using SPSS 21.0, and all statistical values were presented as average values. The results of the study are as follows. First, the future issues of the intelligent information society according to the recognition of the intelligent information society, the help of life provided by artificial intelligence devices and services, and the need for intelligent information technology were presented. Second, the difference in Life help provided by artificial intelligence according to the recognition and use experience of artificial intelligence devices was presented. Third, the difference in life help provided by artificial intelligence according to the recognition and use experience of artificial intelligence service was presented. Fourth, the difference in necessity according to artificial intelligence technology recognition and use experience was presented. Fifth, the educational level and educational demand of the intelligent information society were investigated and presented. Through the results of this study, a suggestion for resolving the information gap in the era of digital transformation was suggested.

Governance of A Public Platform Project in the Context of Digital Transformation Focusing on the 'Special Delivery' (공공플랫폼 구축사업의 거버넌스: 경기도 배달플랫폼 '배달특급'의 사례를 중심으로)

  • Seo, Jeongone
    • Journal of Information Technology Services
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    • v.21 no.5
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    • pp.15-28
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    • 2022
  • Recently, government agencies are actively adopting the platform model as a means of public policy. However, existing studies on the public platform are minimal and have focused on user experiences or the possibility of public usage of the platform model. Now the research concerning building governance structure and utilizing network effects of the platform after adopting the platform model in the public sector is keenly required. This study intended to ignite academic dialogue on the governance of public platforms in the context of digital transformation. This study focused on a case of the 'Special delivery,' a public delivery app established by Gyeonggi-do. In order to analyze the characteristics of the public platform and its governance structure, data were collected from press releases, policy reports, and news articles. Data was analyzed using the frame of Hagui's platform design factors and Ansell & Gash's collaborative governance model. The results of the public platform analyses showed 1) incompleteness in the value trade-off accounting, which was designed for platform business based on general cost-benefit analysis, and 2) a closed governance structure that limits direct participation of diverse user groups(i.e., service provider, customer) in order to enhance providers' utility by preventing customers' excessive online activities. The results of this study provided theoretical and policy implications regarding designing the strategy for accounting for value trade-offs and functioning governance structure for public platforms.

An Analysis of College Students' Satisfaction with Online Classes during COVID-19 Pandemic (COVID-19로 인한 전면 온라인 수업 전환과정에서 대학생의 수업만족도 변화 분석)

  • Kim, Min-Kyung;Jang, Yun-Jeong;Lee, Ji-Yeon
    • Journal of Information Technology Services
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    • v.20 no.6
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    • pp.125-139
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    • 2021
  • To explore college students' course satisfaction over the course of the semester during which a full-scale digital transformation was in progress due to COVID-19 pandemic, this study analyzed student survey data from a university located in the metropolitan area. To minimize the respondents' burden to answer long list of detailed questions in repetition, the study utilized a pulse survey method and students were asked to answer a brief and regular set of online questions 5 times throughout the semester. The number of survey respondents ranged from 1,640 to 4,116, with an average of more than 3,700. The main results and implications of this study are summarized as follows. First, the survey data indicated that the overall student satisfaction with online courses was above average (3.46/5). Vast majority of students have chosen pre-recorded, contents-based course over real-time, video-based course as their preferred course delivery method and this tendency remained the same throughout the semester. Second, the results of keyword network analysis of open-ended questions indicated that technical issues, increased workload (e.g., course assignments and course attendance) were main causes of online course dissatisfaction. And students suggested an unified online course platform and more interactive course design to further improve online courses in the future.

Development of IIoT Edge Middleware System for Smart Services (스마트서비스를 위한 경량형 IIoT Edge 미들웨어 시스템 개발)

  • Lee, Han;Hwang, Joon Suk;Kang, Dae Hyun;Jeong, Seok Chan
    • The Journal of Bigdata
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    • v.6 no.1
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    • pp.115-125
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    • 2021
  • Due to various ICT Technology innovations and Digital Transformation, the Internet of Things(IoT) environment is increasingly requiring intelligence, decentralization, and automated service, especially an advanced and stable smart service environment in the Industrial Internet of Things(IIoT) where communication network(5G), data analysis and artificial intelligence(AI), and digital twin technology are combined. In this study, we propose IIoT Edge middleware systems for flexible interface with heterogeneous devices such as facilities and sensors at various industrial sites and for quick and stable data collection and processing.