• Title/Summary/Keyword: Desk service

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A Case Study on Hotel Uniform Design Development Focused on I Hotel Enterprise (호텔기업 I업체의 유니폼 디자인개발연구)

  • Kim, Ji-Young
    • Journal of the Korea Fashion and Costume Design Association
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    • v.18 no.3
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    • pp.213-228
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    • 2016
  • This study is performed the design and production of the real hotel uniforms around the actual case. The purpose of the study is to research and develop the uniform design which is partially utilized for image integration. After reviewing and making up a theoretical background of general hotel uniforms, we designed I hotel's uniforms based on the uniform design process. Research Scope of uniform design is up to the development of it for practicians who have many opportunities to meet customers directly at front desk, banquet reservation office and restaurant. Based on logo of company C.I.(Corporate Identity) and symbol colors, the concept and an illustration according with I hotel are drawn up. Also design is planed and a real is produced. This like objective design development becomes the basis for building a uniform image suitable for C.I.(Corporate Identity) of hotel I and realizing a positive service. Also this study associated with the company would help the design development of corporate uniform.

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A Study on the Design of the City Hotel's Lobby-Lounge for Public Functions (공공기능 확대를 위한 시티호텔 로비라운지 디자인에 관한 연구)

  • 한도룡;김영희
    • Korean Institute of Interior Design Journal
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    • no.3
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    • pp.38-45
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    • 1994
  • The purpose of the present study is to suggest some directions intehdesign fo the hotel's lobby-lounge for public functions. In this study, some theoretical backgrounds reviewed from some literature were applied, and some results of the analysis of spatial features and utilized forms of public function for each sector respectively. with a review of some case studies were applied to this study as well, and thereby based on such application, it was attempted to experimentarily design the hotel's most desirable lobby-lounge for public functions. Specially in such design, expansion of the scale of the hotel's lobby-lounge, division of the line of a flow , the open front, approachability to the front desk, graudal arrangement of seats , formation of a walkway, and were service facilities were considered. In conclusion , since the hotel's lobby-lunge for public functions is a space which can accomodate various functions different from any other public space, thereby having a unique spatial system, it should be designed in consideration of the characteristics of function for each sector respectively.

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A Case Study: How Are The Multimedia Technology Being used by The Casino Gaming Industry

  • Bradshaw, Brian
    • Journal of Multimedia Information System
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    • v.4 no.1
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    • pp.51-56
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    • 2017
  • The purpose of this paper is to take a look at the current use of multimedia technology in the casino gaming industry. In Las Vegas, there are many things competing for attention, and capturing viewers' interests cannot be effectively accomplished with static posters or flyers at the front desk. What is at stake is billions of dollars in revenue. So understanding the use of multimedia technology in the pursuit of that revenue is a must. Las Vegas has developed some very innovative ways for the use of multimedia technologies that the rest of the business and medical world will soon adapt. Vegas recently faces major competition from Maco for the international business. Maintaining a high level of customer service is paramount in keeping its customer base.

A Study on Internet fashion Shopping Mall Environments and Purchase Intention by Shopping Orientation (쇼핑 성향에 따른 인터넷 패션 쇼핑 몰 환경과 구매 의도에 관한 연구)

  • Park Eun-Joo;Ha Myung-Jin;Kang Eun-Mi
    • The Research Journal of the Costume Culture
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    • v.13 no.4 s.57
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    • pp.564-575
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    • 2005
  • The purposes of this study were to investigate the effects of shopping orientation on fashion shopping mall environments and purchase intention in internet fashion shopping mall. Data were obtained from 423 internet fashion shopping mall consumers who have experiences of buying products or visiting to internet fashion shopping mall in Busan, and were analyzed using by factor analysis, Cronbach's alpha, cluster analysis, ANOVA and Duncan test. The results showed shopping orientation perceived by Internet fashion shopping mall consumers were consisted five factors: Brand loyalty orientation, Economical orientation, Fashion orientation, Time saving orientation and Internet shopping orientation. Internet fashion shopping mall environments were composed of Visual information, Loading speed, Space composition, Product assortment, Checkout service, and Help desk. Consumers were classified by the shopping orientation into the Economical shopper, Fashion/brand shopper, and Convenience shopper. Economical shopper and Fashion/brand shopper rise in the estimation of Visual information, Product assortment, and Checkout service of shopping mall environment. Additionally, they were likely to have more intentions to purchase than the other types of shoppers in internet fashion shopping mall.

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A Study on Job Satisfaction, Working Environment and Turnover Intention of Dental Technicians in Daegu Area (대구지역 치과기공사의 직무만족 및 작업환경과 이직의도에 관한 연구)

  • Park, Hong-Ryurn;Moon, Seon-Jeong
    • The Korean Journal of Health Service Management
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    • v.6 no.4
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    • pp.191-204
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    • 2012
  • The purpose of this study was to provide basic data necessary for improvement by closely examining factors of having influence upon dental technicians' turnover. Questionnaire survey was conducted of 204 dental technicians who work at dental hospitals, clinics and dental laboratory rooms in Daegu area. The following conclusions were obtained. The satisfaction with job was high in job position in more than co-representative, in the whole and other task, and in less than 9 hours as for working hours. In the satisfaction with working environment, dissatisfaction was high in women, in the working career with 7~9 years, in chief level as for the job position in charge, in being responsible for porcelain in case of the duty field, and in more than 10 people as for the number of employees. The higher satisfaction with job satisfaction and working environment led to the lower turnover intention. Turnover intention was low in case of having ventilation fan & dust collector desk and in case of being well ventilated inside the workshop. As the above results, it is considered to be necessary for arranging institutional device of protecting dental technicians' health and reducing turnover through improving working environment such as forming comfortable environment of using the dust-collecting facilities and the ventilation facilities, wearing suitable individual protective gear and arranging the rest space.

Development of Agenda for Pharmaceutical Care Service Research and Development using the Analytical Hierarchy Process (약료서비스 R&D 고도화를 위한 우선순위 기반 전략과제 설정)

  • Han, Nayoung;Jeong, Chae-Reen;Song, Yun-Kyoung;Yoon, Jeong-Hyun;Jang, Sunmee;Lee, Eui-Kyung;Shin, Hyun Taek;Lee, Young Sook;Sohn, Hyun Soon;Ji, Eunhee;Suh, Dong Chul;Kim, Daekyung;Oh, Jung Mi
    • Korean Journal of Clinical Pharmacy
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    • v.29 no.1
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    • pp.45-55
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    • 2019
  • Background: Although the importance of pharmaceutical care service has been growing to meet the needs of customers with the improvement of clinical and humanistic outcomes, there was not a systematic strategy to promote research in Korea. The aim of this study was to suggest the core agendas for pharmaceutical care services research and development (R&D) considering priorities. Methods: Based on desk researches, we developed R&D agendas for the needs of improving pharmaceutical care services in the area of institution, community, and public health. To determine the priority of agendas in developing pharmaceutical care service, analytic hierarchy process (AHP) analysis was performed by the 14 experts. Criteria and subcriteria were assessed for significance by pairwise comparisons. Then, agendas were evaluated for importance according to each subcriteria, and rank ordered considering the weight calculated by multiplying the importance scores of the criteria and the subcriteria. Results: We derived 25 agendas including 13 for institutional pharmaceutical care service, 8 for community pharmaceutical care service, and 4 for public-health related pharmaceutical care service. AHP model was constructed based on 4 criteria and 8 subcriteria by a hierarchical structure. From the AHP survey, the 'Development of pharmaceutical care service for metabolic and chronic disease' agenda accounted for the highest priority. Conclusion: We have developed the R&D agendas of the pharmaceutical care service which should be promoted. The results should be utilized by the government to nationally support the development of the standards and relevant regulations related to pharmaceutical care services in Korea.

Housing Consciousness and Needs of Single Woman Household for the Small-sized Rental Housing Development - Focused on the Residents of Seoul, Incheon, and Gyeonggi - (여성 1인가구 소형임대주택계획을 위한 주거의식과 주거요구 - 서울특별시를 중심으로 -)

  • Kim, Jin-Young
    • Journal of the Korean housing association
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    • v.24 no.4
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    • pp.109-120
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    • 2013
  • This study outlines the housing consciousness and needs of single woman household. In order to analyze housing consciousness of single woman household, surveys were conducted with the questionnaire composed of housing consciousness, housing needs, socio-demographic and housing characteristics of single woman household who lived in Seoul, and other near metropolitan area such as Gyeonggi and Incheon. The result of the study shows that single woman household put importance on safety, privacy, and comfort of their indoor housing environment. For single woman households convenience in transportation and facilities for leisure time were one of the important conscious factors. Housing consciousness of single woman household can be categorized into mainly three groups: (i) indifferent to overall housing consciousness except for convenient services such as front desk service at the lobby and maid house keeping services; (ii) privacy conscious group - this was the majority; (iii) relatively active housing consciousness group. Each type had different preference factors when selecting a house. That is, each showed difference preferences when considering types, sizes and services as well as motives for choosing a house.

Factors Influencing the Perception of the Selling Price of Luxury Apartments

  • NGUYEN, Huu Cuong;DO, Duc Tai
    • The Journal of Asian Finance, Economics and Business
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    • v.7 no.5
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    • pp.185-194
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    • 2020
  • The study aims to identify and measure factors affecting the perception of the selling price of luxury apartments in Hanoi. We conducted a questionnaire consisting of 29 observation variables with a 5-point Likert scale. Independent variables were measured from 1 "without effect" to 5 "strongly". Based on the desk review and results of interviews, a total of 500 questionnaires were sent to research participants for collection; 458 of them met standard and were subject to be analyzed. This study employs Cronbach's Alpha test, and regression model. The results of Exploratory Factor Analysis (EFA) and Multiple Regression Analysis (MRA) identify five main determinants influencing the perception of the selling price of luxury apartments in Hanoi, including Physical characteristics of a luxury apartment (PC); Location and position of an apartment (LP); Surrounding Area (SA); Quality of service provided by managers; (QS) and Demographics factor (DF). Based on the findings, some recommendations have been proposed to help the firm leaders design appropriate personnel policies for creating better price satisfaction for customers in the future. On this basis, the authors propose a number of recommendations to improve the quality of luxury apartments, thereby contributing to the development of the market for luxury apartments in Hanoi.

Development of portable Merchandise Information Providing System Using RFID (RFID 기술을 이용한 휴대형 상품정보제공 시스템 개발)

  • Ryu Jeong-Tak;Choe Chang-Hwan;Moon Byung-Hyun
    • Journal of Korea Society of Industrial Information Systems
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    • v.11 no.2
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    • pp.98-102
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    • 2006
  • Recent development of Information Technology, the ubiquitous computing environment is on the rise. At the same time, RFID technology and its related applications are actively investigated. In this paper, a portable merchandise information providing system using cheap wireless transmission module is developed in order to overcome the mobility limitation of the wired RFID system. The TRF6901 chipset of 900MHz band from TI is used for the wireless transmission module and the MPS430F149 is used for the MPU. It is expected that the developed system can be applied to numerous innovative wireless applications such as library circulation desk for lending service and automated door system for entrance control.

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Researching the planning and implementation of an IT service desk automation system with a focus on customers. (고객관점의 IT 서비스데스크 자동화 시스템의 설계와 구현에 관한 연구)

  • Park, Sung-Jin
    • Proceedings of the Korea Information Processing Society Conference
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    • 2007.11a
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    • pp.395-398
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    • 2007
  • 오늘날 기업에서의 IT 는 급격한 비즈니스 환경의 변화와 다양한 비즈니스 모델의 출현으로 인해 점점 더 복잡해지고 있고, 비즈니스의 IT 의존도 또한 지속적으로 증가하고 있다. 이러한 상황에서 기업의 정보시스템을 운영하는 IT 운영조직은 사용자에게 IT 서비스의 품질향상과 비즈니스의 연속성을 보장할 수 있는 지원체계를 필요로 하고 있다. 1990년대 후반에 들어서 ITIL 을 기반으로 한 ITSM 개념이 국내에 도입 되면서 기존의 콜센터와 헬프데스크를 통한 IT 서비스지원 방식을 서비스데스크로 통합하게 되었고, 서비스데스크 자동화 시스템의 도입을 통해 기업의 모든 비즈니스 조직의 IT 와 관련된 요구사항을 관리하고 있다. 하지만 이러한 서비스데스크 자동화 시스템은 IT 서비스 제공자 관점에서 구축되었고 운영방향 또한 어플리케이션, 서버, 네트워크 등 기술적인 구성요소의 성능 향상에만 초점을 두었기 때문에 현업 사용자들이 만족 할 수 있는 실질적인 수준의 서비스 개선은 이루어지지 못하고 있다. 이에 본 연구에서는 고객관점에서의 요구사항 분석을 통해, 운영조직의 IT 서비스 요청에 대한 처리활동을 단순처리와 일반처리로 분류하고 이를 자동화 시스템에 반영 하였고, 실제 A 사(社)의 IT 운영조직에 적용하여, 비효율적인 저부가가치 활동과 고부가 가치의 활동이 시스템을 통해 분류가 가능함을 보였다. 아울러 IT 운영조직의 활동을 정량적으로 관리 할 수 있도록 관리지표를 발굴하고 자동화 시스템의 서비스요청관리 프로세스에 적용하여 IT 서비스를 제공받는 회사의 관리조직과 경영층이 IT 운영조직의 활동을 정량적으로 관리하고 측정할 수 있는 IT 서비스데스크 자동화 시스템의 개선모델을 제시 하였다.

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