• Asia pacific journal of information systems
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• 제27권3호
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• pp.156-175
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• 2017

The proposed conceptual framework is based in the relationships among knowledge of personal information security, trust on the personal information security policies of parcel delivery service companies, privacy concern, trust in and risk of parcel delivery services, and user satisfaction with parcel delivery services. Drawing upon both cognitive theory of emotion and cognitive emotion theory that complement each other, we propose a research model and examine the relationships between cognitive and emotional factors and the usage of parcel delivery services. The proposed model is validated using data from customers who have previously used parcel delivery services. The results show a significant relationship between the cognitive and affective factors and the usage of parcel delivery services. This study enhances our understanding of parcel delivery services based on the consumers' psychological processes and presents useful implications on the importance of privacy and security in these services.

• 한국HCI학회:학술대회논문집
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• 한국HCI학회 2009년도 학술대회
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• pp.129-134
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• 2009

최근 모바일의 문자 서비스를 사용하여 사람들과 소통하는 사용자가 늘어나고 있다. 하지만 기존 문자 서비스의 문장과 이모티콘 만으로는 자신의 감정을 정확히 표현하기 어렵다. 이러한 점에 착안하여, 본 논문에서는 문자 내용이 나타내는 감정과 분위기 및 뉘앙스를 정확하고 재미있게 전달하기 위해서 캐릭터 애니메이션을 활용하였다. 문자 내용의 감정을 말보다 역동적이고 뚜렷하게 전달하기 위해서 캐릭터의 얼굴 표정과 손제스쳐로 감정과 내용을 나타내는 감정 기반 모바일 손제스쳐 애니메이션 제작 시스템을 제안한다. Michel[1]등은 화자의 스타일을 나타낸 손제스쳐 애니메이션 제작을 위해서 인터뷰 영상을 분석하고 손제스쳐가 자연스럽게 연결되는 애니메이션 생성을 위한 손제스쳐 생성 그래프를 제안하였다. 본 논문에서는 Michel[1]의 논문을 확장하여 캐릭터의 감정을 손제스쳐로 과장되게 표현한 디즈니 애니메이션에서 단어의 감정을 표현하는 손제스쳐를 추출하고 자연스럽게 연결된 모바일 3차원 애니메이션으로 제작하는 것에 초점을 맞춘다. 특히 입력된 문장의 감정에 맞는 손제스쳐를 선택하는 감정 손제스쳐 생성 그래프를 제안하고 감정의 자연스러운 흐름을 반영하는 방법을 제시한다. 제안된 시스템의 타당성과 기존 서비스와의 대체 적정도를 알아보기 위해서 사용자 반응을 조사 분석한다.

• Safety and Health at Work
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• 제9권4호
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• pp.441-446
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• 2018

Background: The emotional labor performed by organization members affects psychological well-being at the individual level, which consequently affects results at the organizational level. Moreover, despite evidence that the customer orientation and service level of nurses greatly affect hospital management, studies that comprehensively analyze emotional labor, work burnout, and work engagement related to customer orientation and service level are lacking. This study investigated relationships and paths by designing a model of the effect of emotional labor performed by nurses on the level of service delivery and customer orientation. Methods: This survey-based study was based on a path analysis designed to verify a hypothesized model involving emotional labor performed by nurses, level of service delivery, customer orientation, work engagement, and burnout. Questionnaires were distributed to 378 nurses in general hospitals with more than 500 beds located in Seoul, Republic of Korea, between March 25 and April 8, 2013. Results: The results showed that deep acting and work engagement had direct and indirect effects on increasing the level of service delivery and customer orientation of nurses. However, surface acting had an indirect effect on reducing the level of service delivery and customer orientation. Conclusion: It would be more effective to develop interventions to enhance deep acting and work engagement than to attempt to reduce surface acting and work burnout in clinical nursing settings.

• 한국중재학회지:중재연구
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• 제31권1호
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• pp.173-194
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• 2021

This study was conducted to investigate the effect of the factors of delivery app service failure on consumption well conflict emotion and complaining behavior targeting consumers with experience using delivery apps, and the results of the study are summarized as follows. First, when looking at the demographic analysis, the proportion of men was 58.1% and women were 41.9%, and the age group was the highest with 91.9% in their 20s. Second, as a result of testing hypothesis 1 that the factor of delivery app service failure will have a significant influence on consumer conflict emotions, failure to provide app information and failure to deliver/food service showed a significant positive (+) relationship. Third, as a result of the verification of Hypothesis 2, that consumer conflict emotions will have a significant effect on the consumer's continued use intention, it was found to be insignificant and rejected. Lastly, hypothesis 3 that consumer conflict emotions will have a significant effect on consumer complaints behavior is that negative word of mouth behavior, complaint behavior from service providers, and complaint behavior from service managers were adopted, but the complaint behavior was rejected by third parties.

• 한국생활과학회지
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• 제22권1호
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• pp.157-166
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• 2013

The purpose of this paper is to develop and test a conceptual model of purchase intentions, positive emotion, and e-servicescape that is defined as the online environment factors that exist during service delivery. Survey research method was used to gather data regarding consumers' perceptions of e-servicescape. Surveys were administered to 681 college students who experienced purchasing fashion products on the Internet. The results showed that e-servicescapes perceived by fashion consumers were composed of three dimensions: (1) Aesthetic appeal, (2) Ambient conditions, and (3) Layout & functionality. These dimensions of e-servicescape influenced consumers to lead positive emotions and purchase intentions. Additionally, positive emotions constituted a key variable for the purchase intention of fashion products during online exchange. The study revealed that consumers' interpretations of online environments exerted a powerful influence over positive emotion and purchase intentions. Also, it strongly endorsed the view that the purchase intentions of customers were linked to the extent to which they feel positive emotions by the e-service provider. This study provides insights into how consumers' interpretations of e-servicescape affect their subsequent positive emotions and ultimately their intentions to purchase. The findings of this study also have numerous implications for both services managers and internet developers related to fashion products.

• Asia Marketing Journal
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• 제19권4호
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• pp.1-14
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• 2018

Social networking service(SNS) helps users manage, share and delivery a vast information as a communication tool. When users read crisis news in SNS, they communicate the information with others by considering not only their belief (i.e., cognitive risk perception) but also emotion (i.e., affective risk perception). However, few researches have been interested in the construct of communication behaviors of crisis in SNS. This study aimed to explore the role of risk perception (cognitive and affective risk perception) between crisis responsibility and communication behavior through dual processing theory. As a result of the empirical analysis, crisis responsibility had a positive effect on cognitive risk perception and affective risk perception. In addition, cognitive risk perception had no significant effect on communication behavior whereas affective risk perception had influence on communication behavior positively. Thus, our findings may predict that the affective risk perception through crisis responsibility is more potentially important to communication behavior such as sharing information rather than cognitive risk perception. The results give insightful ideas why marketer should reduce perceived emotion caused by risk to strengthen prospective SNS users understanding of communication behavior intention.

• 한국콘텐츠학회논문지
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• 제13권12호
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• pp.184-200
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• 2013

현대인들은 삶의 질 향상을 추구하고 있고 감성은 이런 질 높은 삶의 근본적인 요소라는 인식이 확대되면서 경제, 사회, 정치, 문화 전반에 걸쳐 감성을 반영하는 경향이 커지고 있다. 감성디자인은 이런 사회적 현상을 배경으로 한다. 본고는 감성디자인에 있어 '감성체험'이라는 인간중심적인 측면에 초점을 맞추어 연구를 진행하였다. 즉 디자이너가 감성디자인을 창출하고자 할 때 프로그래밍을 통해 구체화해야 하는 감성체험의 기본범주와 각 범주별 관련요소들에 대해 연구하였다. 본 연구는 문헌연구와 사례분석을 중심으로 진행되었다. 본고는 프로그래밍을 위한 감성체험의 기본범주를 첫째, 감성의 발생인자(사용자의 감성적 욕구), 둘째, 감성의 전달과정(사용자 관여 수준별 디자인접근법), 셋째, 감성의 체험모듈(사용자의 감성체험 경로)이라는 세 가지로 분류하였다. 감성의 발생인자는 생리적 감성, 심리적 감성, 사회적 감성, 문화적 감성으로 분석되었고, 감성의 전달과정은 기호적 접근(소극적 수용자), 경험적 접근(적극적 수용자), 상호작용적 접근(소극적 창조자), 참여적 접근(적극적 창조자)으로 분석되었다. 그리고 감성의 체험모듈은 지각하기, 느끼기, 생각하기, 행동하기, 관계짓기로 분석되었다.

• Child Health Nursing Research
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• 제10권1호
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• pp.117-125
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• 2004

Purpose: The research was conducted to investigate the experience of maternal role attainment of mothers of premature infants admitted in NICU and to conceptualize the phenomena. Method: The grounded theory method was utilized for data collection and analysis. 8 mothers of premature infants were selected and in-depth interview was performed. Paradigm model was utilized for data analysis and presentation. Result: The central category was 'unstable maternal identity'. The properties of the core phenomena was 'ambivalent feeling to baby' 'negative emotion' 'commitment to baby'. The loss of control due to premature delivery was the causal condition. contextual condition was the 'perceived threats' due to severity of the premature infant and uncerainty of the baby's life. The mother's health status, economic status, and familial and social support was recognized as intervening conditions during the process of maternal role attainment. The strategic action/interactions were emotion-focused coping, reappraisal of the situation, problem-focused coping, and information seeking. The consequence was the maternal role attainment with competence and expectation. Conclusion: The process of maternal role attainment was affected by threats due to severity of the baby and intervening factors and interaction strategy. Further research is recommended to develop adequate intervention method during the process of maternal role attainment.

• 감성과학
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• 제23권1호
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• pp.57-68
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• 2020

This research investigates how digital design agencies and client companies incorporate design thinking-a human-centered approach to solving difficult problems-into their website development processes. Based on a literature review on the design-thinking-driven web development process, multiple case studies of award-winning website projects were performed by in-depth interviews with key practitioners. Through analyses of these cases, their user-centered approaches for website innovation were identified according to the following four phases: web planning (discovery and defining phases) and web design and development (development and delivery phases). Moreover, distinct approaches of design thinking practices were identified according to two website types: a brand promotion website with a killer brand storytelling approach; and a service channel website with a strategic UI/UX-driven approach. Next, the key success drivers of these website projects were suggested in light of the typical themes of design thinking (i.e., human centeredness, research based, context awareness, and collaboration). Some practical limitations were also found in adopting the design-thinking-driven web development process, such as limited research methods and tools, and insufficient prototyping and experimentation. Along with these limitations, it was also discovered that current digital design agencies still face the following challenges in adopting the design-thinking-driven web development process: building a long-term, playful partnership with clients; leveraging decision-makers' design thinking awareness; and coping with limited resources (design thinking practitioners, budgets, and schedules).

• 한국콘텐츠학회논문지
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• 제10권12호
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• pp.51-58
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• 2010

인스턴트 메신저 기반 통신에서 사용자의 감정을 자동으로 인식하고 이를 개인화된 3D 캐릭터 애니메이션으로 표현한다면 기기를 통한 통신에 더 많은 감성을 부여할 수 있고 궁극적으로 의사소통의 효과를 제고할 수 있다. 본 논문은 IPTV (Internet Protocol Television) 환경에서 자동화된 감정 인식 및 표현을 위해 개발된 감성 메신저 시스템에 대해 기술한다. 효율적인 사용자 감정 전달을 위해 텍스트 기반 감정 추측, 3D 렌더링 및 동영상 재생 방식을 동시 지원하는 캐릭터 애니메이션, 스마트폰을 통한 메시지 입력 등을 제안한다. 개발된 감성 메신저의 효과와 성능은 시연 및 실험을 통해 검증하였다.