• Title/Summary/Keyword: Delivery Service Quality

Search Result 456, Processing Time 0.025 seconds

A study on B2B relationship values with customers in the Korean and Taiwan B2B market (한국과 대만 B2B시장의 고객과의 관계 가치(relationship value)에 대한 연구)

  • Park, Changhyun
    • Journal of the Korea Academia-Industrial cooperation Society
    • /
    • v.17 no.4
    • /
    • pp.440-447
    • /
    • 2016
  • Faced with the recent global economic recession, academics looked to the industrial B2B and B2C markets as potential new growth engines. In the B2B market, focusing on the relationship with customers, the relationship benefits are important, and institutional factors will affect the relationship and relationship values with customers. In this study, the relationship values between South Korea and Taiwan are compared by considering their national characteristics. By applying a mixed research method based on sequential exploratory design, 6 relationship values (supplier knowhow, service support, time to market, delivery performance, personal interaction, and product quality) are extracted. In particular, South Korea and Taiwan give priority to supplier knowhow and service support, respectively. Our research findings have both theoretical and practical implications for other emerging countries, as well as developed countries.

Providing Fairness in Diffserv Architecture using Buffer Management Method (차등서비스 구조에서 버퍼관리기법을 이용한 공평성 제공)

  • 김중규
    • Proceedings of the Korea Society for Industrial Systems Conference
    • /
    • 2003.05a
    • /
    • pp.8-13
    • /
    • 2003
  • Historically, IP-based internets have been able to provide a simple best-effort delivery service to all applications they carry. Best effort treats all packets equally, with no service level, packet loss, and delay. But the needs of users have changed. The want to use the new real-time, multimedia, and multicasting applications. Thus, there is a strong need to be able to support a variety of traffic with a variety of quality-of-service requirements. The DiffServ architecture, proposed by the Internet Engineering Task Force(IETF), has become the most viable solution for provising QoS over IP networks. The DiffServ architecture does not specify any handling method between AF out-profile packets and BE packets. This paper propose a mechanism for supporting inter class fairness in the DiffServ architecture. Ⅰ proposed a modified Weighted Round Robin method to protect the BE traffic from AF out-profile packets in the core routers. The proposed technique is evaluated through simulation. Simulation results indicate that the proposed method provides better protection not only for BE packets from AF out-profile packets, but also for the AF in-profile packets in congested networks.

  • PDF

A Next-generation Mobility Management Scheme for an IPv4/IPv6 Dual-stack Terminal (듀얼스택 단말을 지원하는 차세대 이동성 지원 기술 연구)

  • Lee, Kyoung-Hee;Lee, Sung-Kuen;Lee, Hyun-Woo;Han, Youn-Hee
    • The Journal of Korean Institute of Communications and Information Sciences
    • /
    • v.36 no.10B
    • /
    • pp.1182-1191
    • /
    • 2011
  • In this paper, we propose a network-based IP mobility management scheme, called Access Independent Mobile Service with IPv4/IPv6 Dual Stack (AIMS-DS), which can provide high-quality multimedia services to IPv4/IPv6 dual-stack mobile nodes (MNs) without any interruption over various wireless/wired access networks. The proposed scheme provides an MN with a fast and reliable mobility service among heterogeneous wireless access networks through the network-based control, the complete separation method of control and data plane, the cross-layer (layer2 and layer3) interworking method for handover control acceleration, etc, In addition, the proposed AIMS-DS can provide seamless mobility service to an MN under the environments of IPv4/IPv6 coexisting networks through the home address mobility support and transport network support. Through performance evaluation with computer simulations, we have shown the superiority of the proposed AIMS-DS in terms of handover latency, packet 1085 and packet delivery latency.

Terrestrial Stereoscopic Broadcasting System Technology based on NRT (NRT 기반 연동형 지상파 3D 방송 서비스 기술)

  • Park, Jong-Hwan;Kim, Kyu-Heon;Lee, Jang-Won;Yim, Hyun-Jeong;Yun, Kug-Jin;Cheong, Won-Sik;Hur, Nam-Ho
    • Journal of the Institute of Electronics Engineers of Korea SP
    • /
    • v.48 no.6
    • /
    • pp.35-47
    • /
    • 2011
  • A present experimental broadcasting is service compatible to delivery left view and right view of a dual stream for backward compatible with 2D device. It has a limitation of quality for a transmission of dual stream in terrestrial bandwidth 19 Mbps. This paper proposes adjunct terrestrial-3D broadcasting system which can provide a stable quality beyond a limitation of quality from fixed bandwidth. It proposes the system that composes a high quality stereoscopic video through synchronizing Real time broadcasting and Non Real Time broadcasting Regardless of the terrestrial bandwidth. So this paper tries to analyze each technique of Real-Time broadcasting and NRT broadcasting, and verify this proposal through the technique of an algorithm that we can implement NRT adjunct high quality 3DTV system and the experiments.

A Study on the Continuance Intention of O2O Fresh Agricultural Products E-Commerce (O2O를 활용한 신선한 농산품 전자상거래의 지속적 사용의도에 관한 연구)

  • GU, Wei;BAO, Peng;LEE, Jong-Ho
    • The Journal of Industrial Distribution & Business
    • /
    • v.10 no.10
    • /
    • pp.35-44
    • /
    • 2019
  • Purpose - This study focuses on the continuance intention of O2O fresh agricultural products e-commerce. By literature review, this paper looks through the classical theories which are often applied to study use behavior and continuance intention on the electronic commerce area. Ultimately based on the expectancy theory, Technology acceptance model, success model as well as trust model, a model of the continuance intention of fresh products O2O electronic commerce application is established. Research design, data, and methodology - Among users Chinese consumers have been chosen who have use experience as the research objects. From October 2, 2018 to November 2, 2018, 685 questionnaires in total were collected by the online release and collection. Expect for the negative questionnaires, the remaining 650 pieces of data are statistically analyzed. The collected data were firstly be analyzed by SPSS Ver. 25 on its frequency, reliability and exploratory factors. Then AMOS Ver. 25 is applied to the Confirmatory Factor Analysis, Discriminant Validity and hypothesis testing of the Structural Equation Modeling. Finally, the following research conclusions could be obtained from the hypothesis testing. Results - Firstly, in the extended IS model, quality factor for hypothesis testing, service quality, information quality and delivery quality have obviously present positive influences on satisfaction respectively. Secondly, in the hypothesis testing part of ECM-ISC model and UTAUT model, all hypotheses have presented accepted results. Especially from expectation confirmation to usefulness perception, the influence factor achieves 12.603, In the hypothesis of continuance intention, the influence factor of social influence on continuance intention is 7.748 and also it is the most remarkable one. Conclusions - The results show that the service quality of O2O fresh agricultural products e-commerce has the greatest impact on satisfaction, while the perceived usefulness of consumers has the most significant impact on O2O fresh agricultural products for sustainable use intention. This thesis makes up for the blank of O2O fresh food e-commerce for sustainable use intentions, and provides a theoretical basis for consumers' sustainable use behavior, and practical enlightenment for the sustainable development of O2O fresh agricultural products e-commerce.

An Optimal Adaptation Framework for Transmission of Multiple Visual Objects (다중 시각 객체 전송을 위한 최적화 적응 프래임워크)

  • Lim, Jeong-Yeon;Kim, Mun-Churl
    • Journal of KIISE:Software and Applications
    • /
    • v.35 no.4
    • /
    • pp.207-218
    • /
    • 2008
  • With the growth of the Internet, multimedia streaming becomes an important means to deliver video contents over the Internet and the amount of the streaming multimedia contents is also getting increased. However, it becomes difficult to guarantee the quality of service in real-time over the IP network environment with instantaneously varying bandwidth. In this paper, we propose an optimal adaptation framework for streaming contents over the Internet in the sense that the perceptual quality of the multi-angie content with multiple visual objects is maximized given the constraints such as available bandwidth and transcoding cost. In the multi-angle video service framework, the user can select his/her preferred alternate views among the given multiple video streams captured at different view angles for a same event. This enhanced experience often entails streaming problems in real-time over the network, such as instantaneous bandwidth changes in the Internet. In order to cope with this problem, we assume that multi-angle video contents are encoded at different bitrates and the appropriate video streams are then selected or transcoded for delivery to meet such bandwidth constraints. For the user selective consumption of the various bitstreams in the multi-angle video service, the bitstream in each angle can be encoded in various bitrate, and the user can select a sub-bitrstream in the given bitrstreams or transcode the corresponding content in order to deliver the optimally adapted video contents to the instantaneously changing network condition. Therefore, we define the transcoding cost which means the time taken for transcoding the video stream and formulate a unified optimization framework which maximizes the perceptual quality of the multiple video objects in the given constraints such as the transcoding cost and the network bandwidth. Finally, we present plenty of the experimental results to show the effectiveness of the proposed method.

A Review on End-of-life Care System between South Korea and the United States (한국과 미국의 생애말기케어 시스템 비교 연구)

  • Choi, Ji-Won;Rhee, YongJoo
    • Journal of Digital Convergence
    • /
    • v.17 no.9
    • /
    • pp.301-310
    • /
    • 2019
  • This study aims to examine eligibilities, services and delivery of services for the current end-of-life care and analyze the quality control of services for end-of-life care. We analyzed the literature and laws on end-of-life systems in Korean and the United States. Current end-of-life care, hospice and palliative care in Korea is being provided mainly in hospital setting. Quality control for the services focuses on setting the criteria for structures in hospitals (i.e. staffing, facilities and equipment). Whereas American end-of-life care system has much broader eligibility for service beneficiaries and provides care mostly at home. Also quality control for services includes process (delivering service) and outcomes, such as monitoring performance indicators and consumer's satisfaction. This is linked to annual payment. The comparative analysis findings contributed to give the next direction of current Korean end-of-life care system. It is nessary to establish the better and extensive end-of-life care system in Korea in considering other countries' end-of-life care systems based on more future research.

The Characteristics of Return Factor, Information Search and Perceived Risks by Return Experience in Internet Clothing Purchase (인터넷 쇼핑몰 소비자의 의류제품 반품 경험에 따른 반품 요인, 정보 탐색, 위험 지각 특성)

  • Ji, Hye-Kyung
    • Journal of the Korea Fashion and Costume Design Association
    • /
    • v.10 no.3
    • /
    • pp.149-161
    • /
    • 2008
  • Internet shopping provides convenience to consumers, however, in recent years the consumer's return rate and return-related disputes continue to increase. This article examines the characteristics of return behavior through return experiences of internet clothing purchases. For an empirical study, questionnaires were handed out to 317 undergraduate male and female students, in which the results had been used for data analysis. Data were analyzed through SPSS 12.0 software, descriptive statistics, factor analysis, t-test, ANDVA analysis, Duncan test, and $x^2-test$. The results are the following: The analysis of consumers' return factor for clothes in Internet shopping showed there are five factors: product and quality, delivery, impulse buying, change of mind, and service. There is a significant difference in product quality of return factors depending on the availability of the return experience. Thus, consumers with return experience showed more return tendency owing to product quality factor than consumers without return experience. The availability of consumer's return experience was significantly related to information search. Consumers with return experience showed more consistent information search than consumers without return experience. There were significant differences in perceived risks depending on the availability and degree of consumer's return experience. In other words, consumers with return experience perceived more account related risk than consumers without return experience. Moreover, the more return experience the consumer has, the more risks consumers perceived in product performance.

  • PDF

A study on the effect on indoor air quality by ventilation system operation in buses (고속버스 운행시 공조시스템 조건에 따른 객실 내 실내공기질 변화)

  • An, Sun-Min;Lee, Jung-Sub;Shim, In-Keun;Kim, Ho-Hyun
    • Journal of odor and indoor environment
    • /
    • v.17 no.4
    • /
    • pp.346-354
    • /
    • 2018
  • In this study, the condition of the hazardous materials in the bus was monitored according to the ventilation mode of the air conditioning system during bus service. The bus was surveyed using the indoor air quality measurement method of public transportation vehicles within one year of delivery. We evaluate the $CO_2$ and $PM_{10}$, which are the controlled parameters in buses by the Ministry of Environment, and VOCs and HCHO, the non-controlled parameters. The $PM_{10}$ concentration increased due to outdoor air intake; however the $CO_2$ concentration was found to decrease. In addition, the concentration of VOCs and HCHO was found to decrease due to the forced ventilation system and the outdoor air intake. These results show that the concentration of the other materials except $PM_{10}$ can be changed due to the outside air concentration and forced ventilation system. Therefore, through indoor air quality characteristics of the bus according to air condition system are intended to be used as the basis of an operation manual.

Home Health Care in Korea - Home Health Care Nursing, Visiting Health Care Nursing, Visiting Health Care - (한국의 가정건강관리(Home Health Care) - 가정간호, 방문간호, 방문건강관리 -)

  • Ryu, Ho-Sihn
    • Journal of Home Health Care Nursing
    • /
    • v.14 no.2
    • /
    • pp.98-105
    • /
    • 2007
  • Home health care system in Korea has been classified into three types of home care programs based on different laws and regulations; for example, home health care nursing(HHCN) is based on medical laws, visiting health care nursing (VHCN) is based on long-term health care insurance, and visiting health care(VHC) is based on the regional health care act. HHCN in Korea has taken on an important role under the mandate of the national health care system since 2000. VHCN will commence its role under the long term health care insurance system in 2008. The strengthening of VHC commanded health promotion and prevention for vulnerable families in the community in 2007. This is an important turning point for increasing quality management for home health care program; it suggests certain possibilities for building a foundation for further changes in the service delivery structure. Accordingly, the home health care policy makers in Korea have a major function and role that consists of developing an agenda and alternatives for policy making in a systematic manner and clearly presenting implementation strategies for elderly health care system.

  • PDF