• 한국경영정보학회:학술대회논문집
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• 2007.06a
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• pp.160-167
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• 2007

전자상거래에서 핵심적인 연구질문 중의 하나는 서비스품질에 영향을 주는 핵심 driver가 무엇인가를 이해하는 것이다. 이 연구에서는 인터넷 쇼핑몰의 관리기능 변수를 파악하고 그것이 서비스품질의 4개의 각 세부요소에 어떻게 영향을 끼치는가를 조사한다. 본 연구에서는 기존문헌을 토대로 서비스품질의 각 세부요소에 영향을 미치는 7개의 선행변수를 도출하였다:배달(delivery), 제품반품(reverse logistics), 불만처리(claim resolving), 추천(recommendation), 고객맞춤화(customization), 상호작용성(interactivity), 접촉(contact). 실증적 테스트결과 이 선행변수들은 모두 서비스품질의 각 세부요소에 유의한 결과를 나타냈으며 이는 어떻게 서비스품질의 수준이 관리될수 있는지에 대한 이해를 돕는데 도움을 줄 것이다.

• Journal of information and communication convergence engineering
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• v.18 no.2
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• pp.100-105
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• 2020

With the advent of the 5G era, the rapid growth in demand for mobile content services has increased the need for additional backhaul investment. To meet this demand, employing a content delivery network (CDN) and optical access solution near the last mile has become essential for the configuration of 5G networks. In this paper, a cache-enabled architecture using the passive optical network (PON) is presented to serve video on demand (VoD) for users. For efficient use of mobile backhaul, I propose a request deduplication scheme (RDS) that can provide all the requested services missed in cache with minimum bandwidth by eliminating duplicate requests for movies within tolerable range of the quality of service (QoS). The performance of the proposed architecture is compared with and without RDS in terms of the number of requests arriving at the origin server (OS), hit ratio, and improvement ratio according to user requests and cache sizes.

• KSII Transactions on Internet and Information Systems (TIIS)
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• v.12 no.1
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• pp.135-158
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• 2018

High-Speed vehicles can be considered as multiple mobile nodes that move together in a large-scale mobile network. High-speed makes the time allowed for a mobile node to complete a handover procedure shorter and more frequently. Hence, several protocols are used to manage the mobility of mobile nodes such as Network Mobility (NEMO). However, there are still some problems such as high handover latency and packet loss. So efficient handover management is needed to meet Quality of Service (QoS) requirements for real-time applications. This paper utilizes the cross-layer seamless handover technique for network mobility presented in cellular networks. It extends this technique to propose QoS-aware NEMO protocol which considers QoS requirements for real-time applications. A novel analytical framework is developed to compare the performance of the proposed protocol with basic NEMO using cost functions for realistic city mobility model. The numerical results show that QoS-aware NEMO protocol improves the performance in terms of handover latency, packet delivery cost, location update cost, and total cost.

• Management Science and Financial Engineering
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• v.20 no.2
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• pp.7-12
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• 2014

Content Delivery Network (CDN) has evolved to overcome a network bottleneck and improve user perceived Quality of Service (QoS). A CDN replicates contents from the origin server to replica servers to reduce the overload of the origin server. CDN providers would try to achieve an acceptable performance at the least cost including the storage space or processing power. In this paper, we introduce a new optimization model for the CDN design problem considering the user perceived QoS and single path (non-bifurcated) routing constraints and analyze the computational complexity for some special cases.

• Journal of Korea Society of Industrial Information Systems
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• v.8 no.1
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• pp.1-8
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• 2003

There are many statistical evaluation methods, A more technical Perspective is needed in estimating the effect of the Manufacturing Process for improving the Productivity, Process network analysis is a technique which has the potentiality for a wire use to improve the manufacturing process which other techniques can't be used to analyze effectively. The concept of six sigma plan was developed and pursued by Motorola to improve the process control. The goals of six sigma plan are established on the foundation of customer satisfaction such as Quality, Cost Delivery and Service This paper presents how to improve the manufacturing process by statistical process control for the evaluation of six sigma level.

• Journal of Korea Society of Digital Industry and Information Management
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• v.5 no.4
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• pp.117-126
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• 2009

The recent interest in sensor networks has led to a number of routing schemes that use the limited resources available at sensor nodes more efficiently. These schemes typically try to find the minimum energy path to optimize energy usage at a node. Some schemes, however, are prone to unbalance of the traffic and energy. To solve this problem, we propose a novel solution: a gradient-field approach which takes account of the minimum cost data delivery, energy consumption balancing, and traffic equalization. We also modify the backoff-based cost field setup algorithm to establish our gradient-field based sensor network and give the algorithm. Simulation results show that the overhead of routing establishment obtained by our algorithm is much less than the one obtained by Flooding. What's more, our approach guarantees the basic Quality of Service (QoS) without extra spending.

• Journal of Digital Contents Society
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• v.3 no.1
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• pp.47-57
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• 2002

Recently, wireless networks have been pursuing multimedia data service as voice, data, image, video and various form of data according to development of information communication technology. It guarantees cell delivery delay of real time data in efficient real time multimedia data transfer. Also, it minimizes cell loss rate of non-real time multimedia data. In the wireless ATM, there are based on Asynchronous Transfer Mode(ATM). It implies that there are various service with difficult transmission rates and qualities in the wireless communication network. As a result, it is important to find out the ways to guarantee the Quality of Service(QoS) for each kind of traffic in wireless network. In this thesis, we propose an improved TCRM scheduling algorithms for transmission real-time multimedia data service in wireless ATM Networks. We appear real time multimedia scheduling policy that apply each different method to uplink and downlik to wireless ATM network. It can guarantee QoS requirements for each real time data and non-real time data. It also deals the fairness problem for sharing the scarce wireless resources. We solve fault of TCRM as inefficient problem of non-real data by using arbitrary transmission speed and RB(Reservation Buffer) through VC(Virtual Control) and BS(Base Station).

• Journal of Information Technology Services
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• v.10 no.2
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• pp.141-162
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• 2011

The controls of Information Systems (IS) have been an more critical issue controls as the sophistication and integration of IS is more proceeded. ITGI (The Information Technology Governance Institute) of ISACA (Information Systems Audit and Control Association) has suggested COBIT (Control Objectives for Information and related Technology) and this has been widely recognized the evaluation model of IS controls. In COBIT, IS was evaluated in terms of process, information quality, and IT resources. This study used COBIT in order to suggest and empirically test an evaluation model of IS service. The data was collated from one major Chinese SI (Systems Integration) company in four domains of processes : planning and organization, acquisition and implementation, delivery and support, and monitoring. Seven factors are extracted using an exploratory factor analysis as follows : Overall IT planning process, technological assessment process in IT planning of IT, cost-benefit assessment process in IT planning, implementation process, support process, monitoring process, post-implementation evaluation process. The results of confirmatory analysis of three alternative measurement models indicated that the measurement model with one inherent or conceptual variable has greater model fitness than the other models. This study suggests the logical and general way to test and apply COBIT in evaluating IS services.

• Culinary science and hospitality research
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• v.9 no.2
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• pp.44-63
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• 2003

This study is about internet marketing of family restaurant through marketing mix and we found out the way which can make to activate by means of analysis of family restaurant's homepage. This study was done as following precedure. First, we've compared between characteristic was based on contents distinctive quality of family restaurant's homepage through the marketing mix. And in the next step, we've compared and ana lysed homepage of family restaurant which was chosed by the internet surfing. In the last, we evaluate strategy of marketing mix which is going well in the each field of business and then research of the way can improve internet-marketing. We draw the findings which is seperated by goods, price, promotion, distribution, other service according to marketing constituents. As a result of study, it is found that each company has given much more weight on some part in internet marketing's field of activity. In general, they put an emphasis on activity of goods and promotion. On the other hands they don't consider prices and delivery to be important compared with other parts. One of the most important things about internet-marketing is that fast and exact feedback and community makes each firm to be able to help to communicate with customer. It's like off-line-restaurant make use of free-coupon and an anniversary service.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.34 no.5A
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• pp.355-362
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• 2009

In real-time communication services, delay constraints are among the most important QoS (Quality of Service) factors. In particular, it is difficult to guarantee the delay requirement over wireless channels, since they exhibit dynamic time-varying behavior and even severe burst-errors during periods of deep fading. Channel throughput may be increased, but at the cost of the additional delays when ARQ (Automatic Repeat Request) schemes are used. For real-time communication services, it is very essential to predict data deliverability. This paper derives the delay distribution and the successful delivery probability within a given delay budget using a priori channel model and a posteriori information from the perspective of queueing theory. The Gilbert-Elliot burst-noise channel is employed as an a Priori channel model, where a two-state Markov-modulated Bernoulli process $(MMBP_2)$ is used. for a posteriori information, the channel parameters, the queue-length and the initial channel state are assumed to be given. The numerical derivation is verified and analyzed via Monte Carlo simulations. This numerical derivation is then applied to a rate control scheme for real-time video transmission, where an optimal encoding rate is determined based on the future channel capacity and the distortion of the reconstructed pictures.