• 한국인터넷방송통신학회논문지
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• 제8권5호
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• pp.1-12
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• 2008

차세대 네트워크 (NGN) 구조에 있어서 멀티미디어 스트리밍 서비스는 비디오 전송뿐 아니라 Triple Play (IPTV + VoIP + Internet) 서비스와 같은 새로운 융합 서비스를 제공해 주는 것이다. 이러한 서비스들중, 인터넷 기반 텔리비젼 서비스인 IPTV는 통신, 컨텐츠, 뿐만 아니라 방송 통신 융합 형태의 멀티미디어 서비스 이다. 본 논문에서는 차세대 NGN 기반의 IPTV 서비스를 E2E 관점으로 고객 단말로부터 컨텐츠를 제공하는 Head End 센터까지 효율적으로 서비스를 관리할수 있는 진보된 서비스 관리 방안을 제시하고자 한다.

• 서비스연구
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• 제2권2호
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• pp.115-123
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• 2012

건축물 미술작품은 공공미술의 한 부분으로 건축물의 미관을 아름답게 만들어 줄 뿐 아니라 도시 환경과의 친밀감과 상징적인 장소로서의 랜드마크적 기능을 가지고 있다. 주거 단지 내 '공간 스토리텔링'은 공간과 주민 사이를 이야기로 연결해 주며, 공간의 스토리를 생성 촉진하는 역할을 한다. 본 연구의 목적은 주거 공간을 기반으로 공간 스토리텔링의 서비스 전달과정을 이론적으로 검토하고 적용해 보려하였다. 공간 스토리텔링 요인은 건축물 미술작품의 차별화를 가능하게 할 수 있고, 건축물의 경쟁우위를 점할 수 있게 할 것이다. 또한 이 요인이 주민들의 시설물에 대한 호감을 높이고, 구매의사로까지 연결되는 과정을 설명할 수 있을 것으로 기대한다.

• The Journal of Asian Finance, Economics and Business
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• 제6권1호
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• pp.195-203
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• 2019

The study aims to identify Service Quality factors that affect purchase decision on Click and Collect service through the mediating variable of customer emotions at Mobile World stores in Ho Chi Minh City. This study employs a mixed methods research design. Data were collected through online self-completion questionnaire distributed to 316 customers who used to experience Click and Collect service at the Mobile World stores in Ho Chi Minh City, Vietnam. The theoretical model was tested through two-stage regression analysis (PATH model). The findings show that factors of service quality such as Reliability, Responsiveness, Assurance, Empathy, Tangibility, and Emotions affect the decision to purchase online and receive products directly at Mobile World stores in Ho Chi Minh City. Responsiveness and Assurance have a significant positive impact on the customer's emotions. Consequently, these factors should be considered and addressed when conducting multi-channel services. Obviously, employees must first be trained to be able to deliver the promise of the retailer to their customers. Based on the results of the study, the authors provide managerial implications for retailers in Vietnam in the multi-channel retail environment to develop Click and Collect at retail stores across the country and the world.

• 한국정보통신설비학회:학술대회논문집
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• 한국정보통신설비학회 2007년도 학술대회
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• pp.371-375
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• 2007

In this paper, we have implemented the device management system to upgrade T-PAK software in mobile phone. The hybrid scheduling method and selective upgrade method are proposed. Hybrid scheduling method is based on distribution of delivery data in accordance with network traffic load and service priority from device management server to mobile phone. Selective upgrade method manages DSL classified by T-PAK software version to be upgrade using version management established in OMA DM SCOMO. Key mechanism of selective upgrade method is to only deliver DSL to be replaced to the mobile phone. We made an experiment on two methods using MS-700T terminals. The experimental result shows that the proposed method is faster than normal from delivery time standpoint.

• 한국정보통신학회:학술대회논문집
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• 한국해양정보통신학회 2007년도 춘계종합학술대회
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• pp.661-664
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• 2007

본 논문에서는 XML을 이용하여 웹 지리정보 서비스 시스템을 개선하기 위한 방법을 살펴보고, 구체적인 구현 결과를 제시하였다. 이는 인터넷을 통해 제공하는 다양한 지리 정보를 이기종 시스템 환경의 제약을 받지 않는 지도 서비스의 형태로 설계하였고, 사용자가 필요로 하는 지리 정보에 대한 서비스를 요청할 때 쉽고 빠르게 전달해 주는 것을 목적으로 하였다. 기존의 웹 지리정보 서비스를 보완하고 개선하기 위해 확장 가능하고 표준화된 형태의 XML을 이용하여 개발하였고, 고가의 GIS 소프트웨어를 구입하거나 각 업체에서 제공하는 응용 프로그램의 설치 없이 웹 브라우저에서도 지도 서비스를 이용할 수 있도록 구현하였다.

• 유통과학연구
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• 제21권8호
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• pp.69-82
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• 2023

Purpose: This research aims to explore the effects of airline's pricing and service quality through service distribution process on repurchasing intention of the air passengers with meditations of passenger satisfaction and airline brand. Research design, data and methodology: This paper particularly focused on employing the moderating effect with two different market segmentations, namely leisure and corporate purpose travelers, in the Korean market. The total sample size of this research is 363 respondents of the general public in Korea. For the methodology of this research, structural equation modeling (SEM) was utilized for the statistical analysis. Results: It figured out that passenger satisfaction is ultimately the most important among variables of price, service quality and repurchase intention for both groups. On the contrary, the relationships, between price and airline brand in both groups, and between airline brand and repurchase intention in the leisure travel only, were not noted as beneficial effects. Conclusions: More noteworthy was that airline brand had a positive influence on repurchase intention in the corporate travel group. Based on this research, the results will deliver the contributions to the commercial airlines in the future.

• 한국사회복지학
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• 제64권4호
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• pp.137-161
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• 2012

바우처를 활용한 사회서비스가 확대되면서 성과평가가 강조되고 있으며, 바우처의 이용자중심 재정지원방식이라는 특성상 이용자 측면의 평가인 이용자 만족도가 중요한 의미를 갖게 되었다. 하지만 아직 바우처 사회서비스의 성과에 대한 실증적 연구는 부족하다. 이에 본 연구는 바우처 사회서비스의 성과를 이용자 만족도로 규정하고, 서비스 이용자의 특성과 서비스 제공기관의 조직 특성을 고려하여 이용자 만족도에 미치는 영향을 분석하였다. 분석자료로는 지역사회서비스투자사업의 지역개발형 서비스 이용자 1445명과 서비스 제공기관 70개를 대상으로 한 설문조사 자료를 활용하였으며, 분석방법으로 이용자수준과 조직수준의 다층분석에 적합한 위계선형모형(HLM)을 사용하였다. 사회복지서비스 성과와 관련된 선행연구와 바우처와 관련된 선행연구들을 통해서 이용자수준(수요측면)과 조직수준(공급측면)의 변인들을 추출하였으며 이러한 변인들이 이용자 만족도에 미치는 영향을 분석하였다. 분석결과, 이용자수준에서는 성, 욕구수준이 이용자 만족도의 차이를 유의미하게 설명하였으며 조직수준에서는 서비스유형과 지역 및 기관유형 변인이 제공기관 간 이용자 만족도의 차이에 유의미한 영향을 미치는 것으로 나타났다. 이러한 분석결과를 바탕으로 바우처 사회서비스 정책에 대한 정책적 함의를 논의하였다.

• 대한전기학회논문지:전력기술부문A
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• 제53권11호
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• pp.610-618
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• 2004

With the development of industry and the improvement of living standards, better quality in power electric service is required more than ever before. Under these circumstances, to deliver reasonable voltage regulation methods in distribution systems need to be developed. So, This paper deals with optimal introduction of the line voltage regulator (SVR : Step Voltage Regulator) in power distribution systems. First, This paper investigates characteristics of SVR and performs economic evaluation of SVR's introduction by using Present Worth Method. This paper, also suggests proper location and optimal voltage regulation algorithm. In order to deliver suitable voltages to as many customers as possible, the optimal sending voltage of SVR should be decided by the effective operation of voltage regulators at the distribution feeders. The simulation results using a model distribution system and real distribution systems show that the proposed methods can be a practical tool for the voltage regulation in distribution systems.

• 디지털산업정보학회논문지
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• 제10권3호
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• pp.11-21
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• 2014

In this paper, concerning the various advertising and policy advertising of the election with respect to whether to deliver a message to a large number of people, we design and implement an automative system what enables sending the text messages directly from the server to the client and also fast feedback is enabled by utilizing a number of operational programs to connect to the server. Therefore, we design and implement the automative communication system which enables delivering message to each user mobile terminal from a plurality of relay mobile terminals by utilizing the mobile instant messenger, not to deliver a message from the server to the mobile instant messenger user directly. In result of comparative analysis on the number of times of data transmission, this automative communication system utilizing mobile instant messenger shows the result that it enables transmitting five times per minute as it can copy and paste in the automation system regardless of the size of the data loading, otherwise in case of transmitting manually it show the result that the number of times of data transmission is reduced if the size of the data is larger.

• 대한지역사회영양학회지
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• 제4권3호
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• pp.466-478
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• 1999

A significant gap can exist between what customers expect in foodservice and what service providers deliver to customers. Reducing the gap and enhancing service quality plays a key role in increasing customer satisfaction and repurchase intentions. The purpose of this study was to investigate the personal and operational characteristics that affect the customer perceptions of service quality, to analyze the overall satisfaction and repurchase intention of customers, and to study the service quality gap between customer and foodservice provides. 427 customers and 278 foodservice providers in 82 fast food and family restaurants were surveyed. T-test, ANOVA, Correlation Analysis, and Multiple Regression were used for statistical analysis, The results of this study were as follows: 1) Among the personal characteristics of customers, sex affected the preception of 'General Management' and 'Reputation', and the expense per person showed a correlation with service quality. 2) Among the operational characteristics, the type of restaurant, months since opening, and the number of seats had a significant impact on service quality, while the seat turnover rate showed a negative correlation with service quality. 3) Among the human resource characteristics, the proportion of part-time employees had a negative correlation with service quality, and in general, the training program for full-time employees led to a higher degree of customer perception of service quality. 4) Six dimensions of service quality accounted for 38.39% of customer satisfaction in Multiple Regression. 5) The overall satisfaction of customers willing to repurchase was significantly higher than that of the non-repurchase customers. 6) The operational characteristics explained over 35% for the service quality gap among the customers and the service providers in Multiple Regression.