• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2002년도 춘계공동학술대회
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• pp.306-311
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• 2002

This paper propose a personalized defection detection and prevention procedure based on the observation that potential defectors have tendency to take a couple of months or weeks. For this purpose, possible states of customer behavior are determined from past behavior data using SOM (Self-Organizing Map). For the evaluation of the proposed procedure, a case study has been conducted for a Korean online game site. The result demonstestes that the proposed procedure can assist defection prevention effectively and detect potential defectors without deterioration of prediction accuracy comparison to prediction by MLP. Our procedure can be applied to various service industries that can capture fluent customer behavior data such as telecommunications, internet access services, and content services, too.

• 대한안전경영과학회지
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• 제5권1호
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• pp.115-128
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• 2003

To comparison the surface treatment methods of stone board materials, the results of Dorry's abrasive test were 23.4 for water-jet system and 18.9 for flame-burner system. Therefore abrasive hardness, the stone board materials by the water-jet system was greater than one by flame-jet system. As a result of Shore's hardness test, the stone board materials by water-jet system was twice greater than one by flame-jet system. Authors carried out microscopic observation to survey a defection of the composition minerals for two methods, but all of the both methods have not founded a defection. Therefore, the stone board materials by water-jet system was greater durability than one by flame-jet for the surface treatment methods.

• 생명과학회지
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• 제9권3호
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• pp.308-313
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• 1999

Ocellar morphological abnormality was studied in Drosophila rdgA mutant. In the mutant, ocellar photoreceptor cells were generally affected by the defection of rdgA molecules. Among organelles of photoreceptor cell, rhabdomeres were remarkably degenerated. The rdgA molecule, diacylglycerol kinase, was localized around SRC just below the rhabdomeric region. As a secondary phenomenon of photoreceptor degeneration, rER, multivesicular body and multilamella body were appeared in cytoplasm and these were known as to clean the cellular debris. These morphological abnormality was generally observed in degenerating cells. In Drosophila mutant, the degeneration of ocellar photoreceptor cell was facilitated to time. More intense morphological defection was observed in rdgA^{ks60} rather than in yw;rdgApc47.

• 대한전기학회:학술대회논문집
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• 대한전기학회 2003년도 추계학술대회 논문집 전력기술부문
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• pp.361-363
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• 2003

To reduce the effect of fault on underground power cable, we need exact and fast fault location detection technique. In this thesis, we describe on filter design technique that can be applied to on-line fault defection technique. To design fitter for fault location defection on Power cable, we should analysis fault signal. So we designed test bed for fault generation and measured fault signals for analysis. Through the analysis of signals, we found that ANC filter can be applied to separate fault signals and we designed a ANC filter. We tested on the designed filter through computer simulation, and we describe its results in this paper.

• 한국건설관리학회논문집
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• 제6권3호
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• pp.128-134
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• 2005

방수공사의 중요성에 의해 그간 다양한 방수 재료 및 공법이 개발되었고 옥상바닥 방수공법으로 현재 합성고분자의 신장성, 탄성, 내구성 등이 뛰어날 폴리우레탄 도막방수재가 많이 보편화되어 성능이 높아지면서 시장점유율도 급증하게 되었다. 이에 방수성은 향상되었지만 이것 또한 방수결함이 빈번히 발생되고 있어 하자발생률이 감소되지는 않고 있는 실정이다. 이러한 측면에서 본 연구는 옥상방수에 있어서 폴리우레탄 도박방수를 중심으로 방수결함 유형 및 하자원인을 분석함으로써 향후 하자 재발방지를 위한 기초 자료로 활용하고자 한다. 순천지역을 대상으로 한 13개 현장 조사 결과 바탕의 평면불량으로 인한 물고임 현상이 $25\%$로 가장 많이 나타났고, 바탕의 건조불량으로 인한 부풀음 박리 현상이 $15\%$ 순으로 나타났으며 들뜸 $14\%$, 파단 $11\%$, 기타 순으로 결함이 발생되었다.

• 지능정보연구
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• 제7권1호
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• pp.177-197
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• 2001

IMF이후로 우리나라의 은행들은 현재 큰 구조조정을 맞이하고 있으며 이 속에서 살아남기 위하여 나름대로의 전략을 수립하고 있다 예를 들어 모 은행의 경우에는 평균 잔액이 일정수준을 넘지 아니하는 경우에는 고객들에게 이자를 지급하지 않는 전략을 수립하고 있다. 이에 기존의 고객의 유형을 분석하고 이를 전략에 활용하는 연구의 필요성이 높아지고 있다. 기존의 연구를 살펴보면 은행 고객들의 유형을 설문지 분석방법에 의존하여 몇 개의 군집으로 분류하고 이들의 집단별 특성을 연구하고자 하였다. 하지만 설문데이터의 경우 고객들의 실제적인 행동이 반영되지 못하는 한계점을 가지고 있다. 이에 본 연구에서는 C은행의 실제 고객 자료를 통하여 다양한 데이터마이닝 기법을 적용하여 가계성 예금 고객을 세분화하였다. 또한 세분화된 고객을 중심으로 이들이 가계성 예금을 해지하고 다른 은행으로 이탈하는 집단의 특성을 분류하고 규칙을 도출하였다. 또한 이들을 관리하는 전략을 제시하였다.

• 유통과학연구
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• 제13권3호
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• pp.41-49
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• 2015

Purpose - Universities are placing a greater emphasis on relationship management as a source of competitive advantage due to increasingly competitive environments and social changes. The purpose of this study is to analyze the relationships among education service quality, relationship quality, and relationship performance from the perspective of service distribution. In other words, this study is focused on the role of education service quality with regard to relationship management. In this study, education service quality is divided into lecture, job assistance, student-faculty interaction, student-student interaction, facility welfare, and scholarship welfare quality components; relationship quality is composed of satisfaction and commitment; and relationship performance is divided into recommendation and defection intentions. Research design, data, and methodology - This study aims to identify how the various elements of education service quality affect satisfaction. Further, it aims to test the relationships among satisfaction, commitment, recommendation intentions, and defection intentions. Distribution and marketing students were randomly selected for the experiment. Out of the 380 administered questionnaires, a total of 361 respondents provided complete and usable data. The sample consisted of 232 males (64.3%) and 129 females (35.7%). The variables of the proposed model were measured through assessments that were measured on a 5-point Likert scale. Using Lisrel 8.7, a structural model was analyzed and the path coefficients were estimated. Results - The overall fit of the model was acceptable (χ2=1121.8 (df=603, P=0.00), GFI=0.967, NFI=0.974, CFI=0.981, RMR=0.021). The results generally supported the hypothesized relationships of the proposed model, except for Hypothesis 1. First, lecture, job assistance, student-faculty interaction, student-student interaction, and facility welfare quality were revealed to have positive effects on satisfaction. In particular, lecture and facility welfare quality had the strongest effects on satisfaction. However, scholarship welfare quality did not significantly affect satisfaction; this means that Hypothesis 3-2 was not supported. Second, satisfaction was positively related to commitment and recommendation intentions but it was negatively related to defection intentions. Third, commitment was positively related to recommendation intentions but it was negatively related to defection intentions. Conclusions - This study emphasizes the influence of education service quality on satisfaction in the long-term. In addition, this research has the following implications for university relationship management. First, the findings suggest that the various dimensions of education service quality have differing effects on satisfaction. In particular, lecture and facility welfare quality are found to be the most important factors in increasing the level of satisfaction. Therefore, university managers need to prioritize enhancing lecture quality and upgrading educational facilities. Second, satisfaction also improves through job assistance systems and opportunities for social interactions. Therefore, university managers should reinforce their job skills programs and should provide opportunities for social relationships to develop. Finally, it is important for university managers to take a relationship approach to maximizing relationship performance. Therefore, university managers should work to increase student recommendations and prevent their defections based on satisfaction and commitment.

• 한국경영과학회지
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• 제32권1호
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• pp.105-124
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• 2007

CRM (Customer Relationship Management) becomes a crucial paradigm as the environment of the market changes. About the CRM actively maintaining and managing customers that have been already acquired, the research has been done as a plan to lure loyal customers who bring lucrative profits in the long term for the company in order to increase the value to the customers. However, in practice, the focus is on putting spurs to attracting new customers in a short term rather than retaining existing customers who give profitable revenues. If the company puts high emphasis on drawing the new customers, in a CRM's point of view in relation to the value of the customers, it can incur a loss in the long run. The reason is that if the firm conducts discriminative sales promotion, the existing clients with high loyalty will feel relatively treated inappropriately and they will have negative feelings such as being betrayed from the company they prefer. This occurrence of negative emotion can in-crease the possibility of highly profitable clients' secession. In consequence, this paper focusing on the process of the client segmentation at the mobile telecommunication services shows that the sales promotion strategy for the new customer attraction can lead to negative effect on the loyalty of the existing customers.

• 한국환경과학회지
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• 제14권2호
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• pp.193-199
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• 2005

To obtain the residual organochlorine pesticides in the ginseng, the methods of multi-analysis for BHC's isomer, DDT's isomer and other organochlorine pesticides by GC-ECD are surveyed. The relative retention time for $\alpha-BHC,\;\beta-BHC,\;\delta-BHC\;and\;\gamma-BHC$ is 1.000, 1.025, 1.034 and 1.056, respectively. The relative retention time for o,p-DDE, p,p-DDE, o,o-DDD, o,p-DDT, o,p-DDD, and p,p-DDT is 1.199, 1.230, 1.242, 1.286, 1.329 and 1.333, respectively. The BHC isomers, DDT's isomer and other organochlorine pesticides are separated with multianalysis condition. The qualified defection concentration for $\alpha-BHC$, Quintozene, Aldrin, Captan, $\alpha-Endosulfan$, and Dieldrin is 0.95ng/g, 0.27ng/g, 1.04ng/g, 0.63ng/g, 0.55ng/g and 0.62ng/g, respectively. The qualified defection concentration for Fenhexamid, Endrin, $\beta-Endosulfan$, o,p-DDT, Endosulfan-sulfate is 5.71ng/g, 0.61ng/g, 0.48ng/g, 0.44ng/g and 0.51ng/g, respectively. BHC, Aldrin, Dieldrin, Endrin and DDT, which were Korea Food & Drug Administration advisory pesticides, are not detected in soil environment. Also it's residual organochlorine pesticides are not polluted in the ginseng on Sangju Korea.

• 분석과 대안
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• 제3권1호
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• pp.63-92
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• 2019

What motivates split-ticket voting in mixed electoral systems, where voters choose one party in district races and another party on the party list ballot? While much of the literature assumes strategic intent, three aspects commonly are overlooked: the competitiveness of district races, the presence of a district candidate from one's preferred party, and whether voters know the electoral threshold for party list seats. Furthermore, few studies disaggregate types of split-ticket voting (e.g. not voting for one's preferred party in a district vs. party list). Taiwan provides an intriguing case study for analysis, not only as a relatively new adopter of a mixed system, but also the presence of additional conditions that would encourage at least the consideration of a split ticket. Using survey data from the Taiwan's Election and Democratization Studies (TEDS) after the Taiwan's 2016 Legislative Yuan election, this analysis finds that knowing the threshold, the winner's margin, and the placement of a district candidate from one's preferred party all influence split-ticket voting among those with a partisan preference. However, closer inspection identifies a distinction between defecting from the district versus the party list. Evidence shows that district competitiveness and candidate placement influences defection from the district candidate, while the electoral threshold influences defection from the party list. The results add to our understanding of strategic and non-strategic incentives in mixed systems.