• Journal of the Korean Society for Library and Information Science
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• v.46 no.1
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• pp.201-221
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• 2012

The study identified the various service factors for dyslexia-friendly library in promoting accessibilities and eliminating barriers. The results from the in-depth interviews and social survey for dyslexia students and their guardians suggested some of the new library policies. These are: 1) more intensive need for PR and ads programs; 2) the revision of the existing library regulations and the assignment of dyslexia librarians; and 3) the expansion and customization of library stocks and dyslexic private rooms.

• Asia pacific journal of information systems
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• v.20 no.2
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• pp.87-101
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• 2010

Software as a service (SaaS) is one of the most-talked about trends in IT. Unlike traditional perpetual licensing model, software applications are sold on subscription bases and services are provided over web by the vendors. It is said that SaaS can make vendors to invest more on R&D than on marketing while offering its customers better quality software applications at lower costs. By empirically comparing vendors providing their software applications either by SaaS or by traditional perpetual licensing model, we examine whether or not SaaS really increases overall customer benefits in terms of cost efficiency, software quality, and customization. We show that SaaS may not provide better quality or cost efficient software applications than perpetual licensing does. Then we provide two practical tools which are useful for customers to evaluate whether SaaS is better than perpetual licensing for the purposes of software applications they want to adopt.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2001.10a
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• pp.171-174
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• 2001

This study investigates the differences in critical dimensions which impact on operations and strategy in Internet EC of service related intangible product. For this purpose, services are newly classified by two selected dimensions such as 1)the proportion of substitute by on-line, and 2)the needs of interaction and customization. Secondly, on the classification of services, the differences of 1) customer needs of geographical accessibility, 2) needs of cooperation with off-line functions, and 3) customer purchase intention in Internet EC are tested among classified groups. Finally, implementations on operations and strategy in Internet EC are suggested, based on the results of analysis. Data are collected by the survey on the customer groups, and analyzed by statistical method, such as mean score plot, cluster analysis, and analysis of variance.

• Korea Science and Art Forum
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• v.20
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• pp.159-171
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• 2015

Service elements are added to the product to improve the company it its sales and innovation. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. Product-service systems (PSS) design method developed at Sungkyunkwan Universty, Service Design Institute, has been applied to a small furniture manufacturing company to demonstrate the utility of the method and to devise improvements. First, the business context of the company has been analyzed and key values have been identified. A co-creative session has been conducted to develop initial service concepts to drive those key values. The diverse positioning of those service concepts on the scale of service supporting product and service support customer is then developed to plan servitization phases. The specific service concepts are about company-customer relationship building as well as customization and personalization in this case. Initial service concepts are detailed with service blueprint so that prototyping and customer experience evaluation can be done. Business models in different servitization phases are designed. Further prototyping and customer experience evaluation has been done with business strategy improvements. In this paper, the proudct-service systems design method has been reviewed and the specific and real processes of the servitization using design will be described with discussion on the improvement of the method and the enhancement of the business.

• The Journal of the Korea Contents Association
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• v.8 no.8
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• pp.1-8
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• 2008

Overlay Multicast is an effective method for optimal utilization of system resources and network bandwidth without a need for hardware customization. It is an effective method of providing Personal Internet Broadcasting Service for better Quality of Service to many users. In this paper, we propose a multicast tree that uses Local Swap method. In order to prove the effectiveness of the new technique suggested here, using the proposed method and personal internet broadcasting service, information is abstracted, compared and analyzed under various overlay multicast algorithm conditions. We have proved that the suggested local swap technique is more effective by comparing it with other existing techniques in various methods such as using various overlay based multicast algorithm simulation.

• Journal of KIBIM
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• v.10 no.3
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• pp.43-53
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• 2020

BIM-based Cloud platform gained popularity coupled with the convergence of Fourth Industrial Revolution technology. However, most of the previous work has not guaranteed sufficient efficiency to meet user requirements according to BIM service. Furthermore, the Cloud environment is only used as a server and it does not consider cloud characteristics. For the processing of High Capacity Data like BIM and using seamless BIM service, Resource management technology is required in the cloud environment. In this paper, to solve the problems, we propose a BIM platform for BaaS and an efficient resource allocation scheme. We also proved the efficiency of resource for the proposed scheme by using existing schemes. By doing this, the proposed scheme looks forward to accelerating the growth of the BaaS through improving the user experience and resource efficiency.

• Journal of the Architectural Institute of Korea Planning & Design
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• v.35 no.7
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• pp.53-61
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• 2019

Cloud BIM, which incorporates cloud computing technology and BIM technology, is increasingly used in construction. In particular, the recent trend of cloud services in IT field is to provide customized cloud services according to the characteristics of users. These changes are also linked to the cloud BIM, which is emerging in the construction industry. However, cloud BIM researches and commercial technologies that are currently underway do not reflect these trends, and they provide services through generalized management functions in construction projects. In order to solve these problems, a new type of customized cloud BIM service is needed that can provide cloud services by reflecting the characteristics of the project, customization based on the user's work, and providing the knowledge service. Therefore, this study aims to derive the system requirement function that should be preceded for implementing the customized cloud BIM service, and the target project is selected as the medical facility.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.16 no.5
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• pp.3447-3454
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• 2015

There is increasing demand for enterprise smartwork system by a mobile device increases in these days. Therefore, it has been suggested in the technical platform of smartwork system. But,the research of the changeable smartwork system for quick and immediate correspondence of rapidly changing business affairs is insufficient. In this paper, we propose an adaptable mobile service architecture that can be based on the construction of flexible mobile smartwork system. This adaptable mobile service architecture is possible to dynamic service connecting the adaptable service in an existing smartwork system, and the core elements of the adaptable mobile service architecture propose 'Adaptable Service Manager', 'HotSpot', and 'Configurator'. We propose the dyanmic service processs that based on These core elements. Also, we verify the feasibility through case study that develop the project management mobile service that is usable in business of enterprise. Thus, this research provides the adaptable mobile service architecture that can provide the dynamic mobile service beyond the static mobile service of the existing smartwork system for the various change business of enterprise.

• The KIPS Transactions:PartD
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• v.16D no.5
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• pp.747-754
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• 2009

Software product line engineering is an approach to creating core assets by systematically exploits common that can be highly reusableand different characteristics in related system families that is domain. By adapting this approachin object and component paradigm, software productivity is extended. Recently, Software development paradigm is changed to service oriented paradigm which is using services that are core assets. Therefore, to develop service oriented software more flexible, systematic and to enhance business agility about business changes, we need adaptation of product line to creation of services that are core assets. In this paper, we propose an approach to create and specify domain service through combine of product line and service oriented paradigm. Domain service explicitly specifies commonality and variability by domain service common/optional property variability, operation type variability, message type variability. By using this approach, it can support efficient and flexible service oriented development by producing various services through customization of domain service for the purpose.

• Journal of Korean Society for Quality Management
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• v.47 no.4
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• pp.755-765
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• 2019

Purpose: Chatbots are widely diffusing across various industries to substitute human manpower in the industry. However as researchers only develop technology that is applied to chatbot, the diffusion is slow in progress. The purpose of this study is to propose useful implications to accelerate diffusion of chatbots across industries by analyzing the perception of customers. To achieve the research purpose this study analyzes causal effect relationship between characteristics of chatbot character, service quality, individual difference, and intention to use chatbot. Methods: This study developed a survey that contains various questionnaires for each construct based on literature review. Data collected through survey was tested for convergent validity and discriminant validity and further analyzed the relationship using PLS-SEM method to verify hypotheses. Results: Trustworthiness of the chatbot character, ease of use, application design, responsiveness, customization, assurance, inertia, and previous experience have significant influence on forming user satisfaction, consumer trust, and intention to use. The others, likability, appropriateness, technology anxiety, and need for interaction were not significant in this research. Conclusion: Although the constructs of the research model was significant in previous literatures, some do not have significant effect on intention to use chatbots. Based on the results, chatbot managers will be able to develop chatbot systems which are more appealing to users and more academic researchers will focus on analyzing user perception and intention.