• 한국CDE학회논문집
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• 제16권6호
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• pp.449-457
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• 2011

The productivity improvement is indispensible to shipbuilding industry for maintaining the world's No. 1. Simulation based production recently has been an issue as prat of efforts to high efficiency production and Korean shipyards requests simulation system tools specialized in a shipbuilding industry. IT convergence project between conventional shipbuilding industry and IT simulation technology has been carried out and integrated simulation framework was proposed as a way to overcome sporadic developments. The framework would provide reusability of kernels and modules and also ensure for expansibilities to other production simulations. The fact that production simulation system should reflect shipyard requirement would be most important. We suggest an analysis process of customer requirements and functional requirements for production simulations. It is partially based on concepts of software engineering and axiomatic design. The process is applied to a design of configuration for simulation framework.

• 한국인터넷방송통신학회논문지
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• 제14권1호
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• pp.37-49
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• 2014

본 논문은 지금까지 제안된 요구사항 공학과정을 체계적으로 분석하고 최적의 과정을 제안하였다. 세부적으로는 요구사항 추적관리와 기원을 살펴보고, 요구사항 명세서를 도출하는 다양한 출발점 (고객이 제시한 요구사항 명세서로부터, 요구사항 도출로부터, 문제분석으로부터, 비즈니스 모델링부터)을 고찰하였다. 또한, 이해 당사자 욕구 도출, 문제 분석, 비즈니스 모델링의 수행 우선순위에 대한 다양한 방법을 고찰하였다. 이들 결과로부터 "전산화 목표 파악, 비즈니스 프로세스 파악, 비즈니스 모델링, 문제분석, 이해당사자 욕구 도출, 시스템 특징 도출, 요구사항 도출, 요구사항 명세와 검증" 과정을 수행하는 것이 가장 체계적으로 요구사항 명세서를 도출하는 과정임을 제안하였다. 이 방법을 적용하면 개발단계에서 관리하면 개발단계에서의 요구사항 변경을 최소화 시키고 프로젝트 성공률을 향상시킬 수 있으며, 고객의 만족도도 향상시킬 수 있을 것이다.

• 한국정밀공학회:학술대회논문집
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• 한국정밀공학회 2003년도 춘계학술대회 논문집
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• pp.9-12
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• 2003

This paper describes a step-by-step method to minimize design iterations in a process of product design change. In the design process, two components are coupled if a change of a component can require the other components change, and design iterations are generated by the coupling. The design iteration is one of main factors that increase design effort. In this study, three matrices are used to solve the design iteration of automatic transmission lever, Requirement-Engineering matrix, Engineering-Components matrix, and DSM(Design Structure Matrix). Firstly, with the DSM, the product architecture and conceptual design process are proposed from product function analysis. Secondly, with the QFD, the Requirement-Engineering matrix and Engineering-Components matrix present the relationship among customer requirements, engineering issues, and product components. Lastly, the results of the QFD analysis are used in the DSM to solve the component interactions and to provide design

• 품질경영학회지
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• 제46권3호
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• pp.717-738
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• 2018

Purpose: This study aims to analyze why surveys of a single set of customer requirement result in different Kano analyses depending on the survey questionnaire designs. Methods: This study singled out 14 common features from four different questionnaires of two studies of Smart Car features and analyzed them using the Kano model. Several methods and devices were used: Group Comparison and Timko Index were applied; Kano Distribution Index, Timko Dispersion and Kano Conformity were newly introduced for the quantitative analysis; Correlations between Timko indices from different Kano questionnaires were conducted; Heuristic Splitting technic for reinforcing attribute categorization is introduced. Results: Correlation Coefficient proved strong positive relations among the three questionnaires, whose agreement degree of the resulting Kano attributes showed less than 10% when Indifferent was ignored. Heuristic Splitting on Timko charts enhanced the degree of the resulting Kano attributes up to 80%. Conclusion: Among the questionnaires the representation of customer requirements tends to move by parallel shifts on the Timko chart maintaining their relative locations. Heuristic Splitting suggests a rational solution to the interpretation of those inexplicable attribute categories resulting from traditional Kano methods.

• 복식문화연구
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• 제29권6호
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• pp.865-880
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• 2021

The purpose of this study was to examine job competencies for sales training program development to maximize profits in fashion retailing. An empirical online survey was conducted from September to December 2019, and data was collected from 200 salespeople and store managers working in fashion stores. Results were analyzed using frequency analysis, factor analysis, variance analysis, and regression analysis with SPSS 25.0. The major findings of this study were as follows. First, the most important job competencies identified by fashion store managers were: sales sense know-how, customer service skills, and sales person's fashion style sense, product knowledge, fashion marketing and customer management. The job competency factors for sales training programs included empathy with the customer, product knowledge, communications and networking, basic job requirement, and sales skills. These five factors positively influenced the employment intentions and expectations of work performance of graduates. These factors also had a positive influence on the need of sales training program and intention to participate in retraining. Store managers in fashion retail thought the most appropriate period for on-the-job training was either 2-4 days or more than 1 week. The results of this study can be used as a base to develop training programs for job efficiency for salespeople in fashion retailing.

• 한국정보과학회논문지:소프트웨어및응용
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• 제31권7호
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• pp.869-882
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• 2004

본 논문에서는 정형방법론의 일관성 검사방법을 유스케이스 모델링에 적용함으로써 논리적으로 일관되고 구조화된 요구사항 모델을 생성할 수 있는 방안을 제안하였다. 제안된 방안을 통해 서로 중복되거나 충돌할 수 있는 다중 사용자관점의 부분적인 요구사항들을 구조화된 요구사항 모델로 통합할 수 있다. 요구사항 모델의 구조는 문맥목표와 관심영역의 중복구조를 통하여 분석되며, 요구사항의 모델의 일관성은 요구사항 통합의 수단으로 요구사항 명세의 중복관계에 기반한 일관성 검사방법을 사용함으로써 획득된다. 제시된 방법을 사례분석에 적용한 결과 제안된 방안이 요구사항의 중복관계 및 불일치를 도출할 수 있을 뿐만 아니라 다중 사용자관점의 부분적인 요구사항들을 일관성을 갖는 통합된 요구사항 모델로 전환함으로써 소프트웨어의 행위와 기능을 명확하게 규명할 수 있음을 보여 주었다. 제안된 방안을 통하여 개발 초기단계의 유스케이스 모델링에 있어서 요구사항 불일치 도출능력을 강화할 수 있으며, 고객만족을 위해 사용자와 개발자간의 의사소통을 촉진할 수 있다.

• 한국정보시스템학회지:정보시스템연구
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• 제27권1호
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• pp.43-65
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• 2018

Purpose The emergence of mobile applications has simplified our life in various ways. Regarding tourism activities, mobile applications are already efficient in providing personalized tourism related information and are very much effective in booking hotels, flights, etc. However, there are very few studies on classifying the actual service requirements and improving the customer satisfaction in mobile tourism applications. The purpose of this study is to implement a practical mobile tourism application. To serve the purpose, we classify and categorize the service requirement of mobile tourism applications in Korea. We employed Kano model and analytic hierarchy process (AHP). Specifically, we conducted a focus group study to find out the service requirements in mobile tourism applications. Design/methodology/approach The data for this study were collected from Koreans and Foreigners who has the experience using mobile tourism applications. Participants needed to be familiar with mobile tourism applications because such users may be more aware of the mobile tourism applications services. We analyzed 147 valid data using Kano model and conducted AHP analysis on five experts in the field of tourism using Expert Choice software. Findings In this paper, we identified the 17 service quality requirements in the mobile tourism applications. The results reveal that the service requirement such as Geo-location map, Multilingual option, Compatibility with different operating systems were unavoidable service, absent of such requirements leads to the dissatisfaction. Based on the results of the integrated application of both Kano model and AHP analysis, this study provide specific implications for improving the service quality of the mobile tourism applications in Korea.

• 한국레이저가공학회지
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• 제10권3호
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• pp.15-24
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• 2007

In this paper laser micromachining system design process for commercialization is suggested. The constructed system design process is properly adjusted for laser micromachining area after tailoring engine process of system engineering process such as requirement analysis, functional analysis and allocation, system synthesis and system optimization process. In the current laser machining system design, system components and specifications are determined on the basis of experimental experience which a laser is being used in machining some materials as well as the current machining and research trend. In this paper, however, systematic process is suggested in addition to experimental experience, which the laser and system components and their specifications are decided in the process of definition of functional requirements and engine design variables of system to satisfy the customer's requirements.

• 한국소음진동공학회논문집
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• 제20권8호
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• pp.734-741
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• 2010

In this paper, an intake RCV system for low noise turbo engine was developed through optimization process of a geometric path of compressor housing and an open rate of recirculation valve. At first, the critical customer requirement from voice of customer was defined and quality function deployment of an intake RCV system was executed. And then, the renovative concept design using pugh matrix method was selected as final concept for satisfaction of requirement. Simultaneously, system analysis was carried by function diagram and fishbone diagram. Next, control factors and levels for the optimal design were performed. And, the optimal design of an intake RCV system was studied using design of experiment. Conclusively, we achieved not only cancellation tip-out noise at the driving condition but also improvement of NVH commodity through optimization process of an intake RCV system, which is optimal configuration of compressor housing and recirculation valve.

• 소성∙가공
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• 제15권4호
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• pp.311-318
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• 2006

One of the most important quality problems in flat plate leveled from hot rolled coils in cut-to-Iength lines is bowing and cambering when they are cut in small width parts. It is verified analytically and experimentally that residual stress remained in plate is th ε source of the problem. In order to produce low residual stress flat plate from hot rolled coils, the proper conditions of leveling are studied and two things are implemented. One is proper plastic deformation area ratio to reduce residual stress within customer requirement by applying suitable plastic deformation and maintain leveling load within structural strength limit of leveler. The other is maintaining uniform plastic deformation along the width of the plate during leveling. Customer requirement for residual stress is met by applying above 70% of plastic deformation area ratio and uniform deformation along width of coil by adjusting back up rolls according to deformation analysis of work roll and back up roll assembly and leveling tests.