• Proceedings of the Korean Statistical Society Conference
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• 2002.05a
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• pp.61-66
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• 2002

We consider a generalized N-policy for an M/M/1 queueing system. The idle server starts to work with ordinary service rate when a customer arrives. If the number of customers in the system reaches N, the service rate gets faster and continues until the system becomes empty. Otherwise, the server finishes the busy period with ordinary service rate. We obtain the limiting distribution of the number of customers in the system. After assigning various operating costs to the system, we show that there exists a unique fast service rate minimizing the long-run average cost per unit time.

• Journal of Korea Society of Digital Industry and Information Management
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• v.13 no.1
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• pp.37-48
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• 2017

As the risk of technical leakage is increasing, technology protection support systems for small and medium-sized businesses have gained attention. This paper analyzed the perception gap of the user and policy-maker regarding technology protection support systems. First, to identify key elements of technology protection support systems and construct measurement factors, interviews with experts are conducted. Then, surveys are conducted to analyze the perception differences between the users and policy-makers. Factor analysis and ANOVA have been utilized to analyze survey results. The result shows that the perception gaps exist in the following areas: management system, cost reduction, copyright protection, customer satisfaction, leakage prevention, and awareness. To enhance the effectiveness of technology protection support systems, this paper suggests technology protection support systems should be customized in terms of the company's size and type of busines.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2006.11a
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• pp.134-137
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• 2006

Satisfying the customer orders with a short lead-time is one of the essential and competitive factors for business units under a mass customization environment. To shorten the lead-time for fulfilling various orders entails the production capacity expansion and efficient operational policy. Most business firms utilize the multiple production lines or facilities to cope with this business and manufacturing environment by making the manufacturing and distribution more flexible. In this study, we introduce the operational problem determining the joint production and delivery policy in an environment where multiple products are manufactured with more than one production lines. Also, we propose the heuristic solution approach for determining the product-line selection and joint lot size for this problem.

• Management Science and Financial Engineering
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• v.12 no.2
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• pp.1-18
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• 2006

We consider an $M^x/G/1$ queueing system with Bernoulli vacation schedule under multiple vacation policy. where after each vacation completion or service completion the server takes sequence of vacations until a batch of new customer arrive. This generalizes both $M^x/G/1$ queueing system with multiple vacation as well as M/G/1 Bernoulli vacation model. We carryout an extensive analysis for the queue size distributions at various epochs. Further attempts have been made to unify the results of related batch arrival vacation models.

• Proceedings of the SAREK Conference
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• 2008.06a
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• pp.243-248
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• 2008

The purpose of this study is to introduce alternative cost-effectiveness analysis method of DSM investment programs. This alternative method is Value Test method which consider the effects of DSM investment program on customer value. And this method was applied for actual DSM investment program in natural gas domain. By utilize this method to evaluate cost-effectiveness of DSM investment programs, it is expected to make right decision to enforce and complement those programs.

• IE interfaces
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• v.23 no.4
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• pp.327-336
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• 2010

We consider a supply chain consisting of a make-to-order manufacturer and N component suppliers and study the impacts of the number of suppliers on component inventory management. The manufacturer has full information and continuously observes the state of both component inventory level and customer backorders. Based on this information, the manufacturer determines whether or not to place a component purchasing order to a supplier among N suppliers even though some orders are in process by other suppliers. The goal of this paper is to numerically identify the manufacturer's purchasing policy which minimizes the total supply chain cost and the best choice of N. Our model contributes to the current literature in that the problem of simultaneously considering multiple outstanding orders and incorporating order setup cost into the model has not been covered yet. From numerical experiment, we investigate how much the policy with N suppliers can contribute to reducing the supply cost compared to the policy with a single supplier.

• Journal of Korean Society for Quality Management
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• v.35 no.1
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• pp.52-60
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• 2007

The purpose of this study is to explorer some strategies for implementing successfully the qualify management for public policy (PPQM) in local government. Researchers for reaching at the purpose reviewed a literature on QM (or TQM) and PPQM in chapter II and suggested implementing strategies of local government's PPQM in chapter III. Implement strategies of local government's PPQM have to build a framework, establish an operating system, develop a customized PPQM's manual, and develop a capacity of local government's civil servant for implementing the PPQM and then build an evaluating system on the result of the PPQM's implementation in local government.

• Information Systems Review
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• v.13 no.3
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• pp.83-97
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• 2011

CRM (Customer relationship management) has become increasingly relevant in the public sector as citizens have become accustomed to high levels of service in private sectors. Public sectors have begun to emphasize on their customers and customer service quality. Thus to improve the service quality in citizens, public sectors conduct several types of surveys to analyze customer satisfaction and employee satisfaction on their product/services. Most of the public sector organizations, however, are reluctant to conduct the total survey targeting the whole teams and analyze the relationship among types of surveys because of the limitation of budget and time. In this paper, we propose the methodology to analyze the relationship of customer satisfaction index, employee satisfaction index and KPI achievement of whole teams and a framework which identifies key action initiatives and builds KPI.

• Journal of Digital Convergence
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• v.13 no.10
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• pp.459-470
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• 2015

The study was conducted to find out way that improves service quality for external customers by identifying the impact of Total Quality Management(TQM) on the internal customer satisfaction and then raising the personnel satisfaction measurement in medical institutions. To this end, we carried out a survey of 500 employees from five university hospitals in three metropolitan cities of Busan, Deagu and Ulsan and Gyeongsangnam-do province from February 2 to April 30, 2015, and utilized 476 cases for this study finally. First, in the result of analysis, the leadership of management hierarchy affects education and training and employee participation, but not human resource management nor quality of the work among quality management activities. Secondly, the culture of medical service organization has an effect on every variable of quality management activities. And finally, internal customer satisfaction is influenced by quality management activities, the leadership of management hierarchy and the culture of medical service organization.

• Journal of Digital Convergence
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• v.13 no.4
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• pp.163-174
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• 2015

While the scale of the consulting market growth in quantity quality, the consultant capacity is becoming important in the digital industry. The preceding elements of trust formation to the consultant capacity divided into ability, integrity, and benevolence of consultant. Also, the consultant capacity is to find out what effect the overall trust and customer satisfaction and re-contract. The results of the analysis, consultant capacity have positive(+) effects for the formation of the trust in the practice of consulting project, and consulting service trust has positive(+) effect in the relationship between customer satisfaction and re-contract. In addition, consulting service trust in consultant capacity appeared to has positive(+) mediating effects in the relationship between customer satisfaction and re-contract intend.