• Title/Summary/Keyword: Customer Knowledge

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A Study on Simplified-DBR Scheduling in Job Shop Environment with Due Dates (납기를 갖는 Job Shop 생산시스템에 대한 Simplified-DBR Scheduling 적용방안에 관한 연구)

  • Han, Won-Kyu;Park, Chang-Kwon
    • IE interfaces
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    • v.25 no.1
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    • pp.106-113
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    • 2012
  • There are few factors like a due date observance of the customer's order, reducing the manufacturing lead time, and minimizing the inventory investment to successfully run the manufacturing system. It is difficult for corporation and a person concerned to be offered indicators to achieve few factors mentioned above from complex manufacturing systems having much fluctuations. Simplified-DBR based on TOC(Theory of Constraints) is a management paradigm which can offer indicators to effectively face with fluctuating market's needs when market's demand is smaller than a capacity of manufacturing system. This paper is offering a core indicator and management model which is needed to successfully run the manufacturing system for corporation and a person concerned who have short experience and knowledge and newly construct Sinplified-DBR manufacturing system. Thus, this paper provides a systemic guidance in the offered model through the simulation.

A Study on the Component Factors of Innovation Brand to build Organizational Culture of Government Ministries (정부부처 조직문화 구축을 위한 혁신브랜드의 구성요소에 관한 연구)

  • Kim, Yeon-Jeong;Ju, Hyo-Jin;Park, Kwang-Kook;Park, Seok-Hee
    • Journal of Digital Convergence
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    • v.6 no.4
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    • pp.25-34
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    • 2008
  • This study explores the component factors of innovation brand to build organizational culture of government ministries. A perception of organizational officers on innovation brand is ranked orderly by brand awareness(recognition, discrimination), brand loyalty (identification, ease of memory, meaning diffusion, reaction of customer needs), brand salience, brand knowledge and brand innovation. The results of factor analysis classify the component factors with factor1(brand awareness, brand loyalty) and factor2(brand innovation). This results indicate that the officers definitely recognize the value of innovation brand and brand identity. The brand discrimination and brand loyalty can also positively affect perception on brand innovation.

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System Selection Assistant based on Fuzzy Logic (퍼지 로직에 의한 최적 시스템 요소 선택)

  • Balashov, Vadim S.;Skatova, Darya D.;Choe, Seong-Ju;Jo, Hyeon-Chan
    • Proceedings of the Korean Institute of Intelligent Systems Conference
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    • 2007.04a
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    • pp.221-224
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    • 2007
  • This report contains information about "System Selection Assistant"(SSA) - Program, which can help customers of manufacturing company to select optimal electro-mechanical system for their purposes. This Program shows main principles of programs, which can help to make decision, using knowledge of experts. Program consists of two main parts: "Expert's part" must be tuned by expert and "Customer's part" can be used to make final decision about optimal parts of system. This report describes all parts of SSA program and shows simple example of selection parts of electro-mechanical system.

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A Case Study on System Introduction Plan for Policy Quality Control of Local Government (지방자치단체 정책품질관리(PQC) 시스템도입 방안에 관한 사례연구)

  • Lee, Hong-Hee;Lee, Seung-Hee;Noh, Kyu-Sung;Cho, Jae-Wan
    • Journal of Digital Convergence
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    • v.7 no.2
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    • pp.13-20
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    • 2009
  • Most recently, development and publication of the ordinance and the manual of policy quality management is spreading the recognition of quality control in the public sector. The purpose of this study is to introduce the system of quality control for local government's policy. So we suggested lessons drew from the case study(Daegu metropolitan city, Gumi city) on current introduction. To successfully introduce the system of quality control for local government, we have to gain agrement for the new system, of introduction, secondly prepare the new system, lastly manage PQM with flexibility.

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Web 2.0 and Strategic Service Quality Management (Web 2.0와 전략적인 서비스 품질경영)

  • Kim, Gye-Su
    • Proceedings of the Korean Society for Quality Management Conference
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    • 2007.04a
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    • pp.267-272
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    • 2007
  • A business is an organized. profit-seeking activity that provides goods and service designed to satisfy customer' needs. For years, Internet users have been dream of intelligent software agents that automatically prowl the online world and bring back high-quality information. In the era of web2.0, Internet users can communicate each other on open platforms(e-mail, Naver Knowledge-In. Cyworld, Wikipedia, and blog etc.). The author investigate the impact of web2.0 user's perceived value. affective commitment. brand equity on loyalty intention. The results suggest that excellent service quality will be alternative solving in web2.0 business environment.

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On the development of customer knowledge management system for R&D (R&D를 위한 고객지식 관리 시스템의 설계)

  • Kim, Seon-U;Kim, Seung-Gyeom;Park, Yong-Tae
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2005.05a
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    • pp.400-405
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    • 2005
  • R&D의 발전과 함께 필요한 지식과 정보가 증가하며 참여자들도 확대되었다. 따라서 기업은 외부의 지식을 관리할 필요가 발생하였으며, 고객의 지식은 가장 중점적인 관리의 대상이다. 본 연구는 고객의 지식을 R&D에 활용할 수 있도록 해주는 고객지식관리시스템(CKMS)의 설계를 목적으로 한다. CKMS는 고객을 성공적인 지식 창출 사이클로 유도하며, 기업의 고객 지식 획득을 지원하고 고객의 관점에서 생성된 지식을 R&D에 유용한 형태로 전환하는 과정을 지원한다. 우선 R&D 프로세스와 필요한 고객 지식과 CKMS의 기능을 정의하였다. 또한 시스템 설계를 위하여 고객 선정, 고객 참여, 지식 창출 및 지식 획득의 관점에서 설계를 위한 기준과 그 속성을 정의하였다.

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Performance Analysis in Wide Swath Mode on a Spaceborne SAR System (위성탑재 영상레이다(SAR)의 광역감시 모드에 대한 체계 성능 분석)

  • 이범석
    • Journal of the Korea Institute of Military Science and Technology
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    • v.4 no.1
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    • pp.104-123
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    • 2001
  • Synthetic Aperture Radar(SAR) can provide radar imagery in all weather, day and night situations. Recently SAR system consisted of several imaging modes, has been used for not only military purpose, but also commercial and scientific applications. This paper firstly reviews spaceborne SAR theory, specially scansar principle, and secondly the theories and the design procedures of system performance analysis in the scansar mode, which are different from the ones in the conventional stripmap mode. Based on the SAR-related knowledge, it lastly derives the results of performance analysis in wide swath mode using the scansar technique at the design phase. It shows that these results can meet the system requirements as given the customer. In future, they will continuously be updated using the real measurement data, in connection with the development of a spaceborne SAR system.

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The Development of Small and Medium Watergate Design System to the CIM Basement (CIM 기반용 중.소형 수문설계시스템 개발)

  • 성백섭;박창언;김일수;김인주;차용훈;김성현
    • Proceedings of the Korean Society of Machine Tool Engineers Conference
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    • 2001.10a
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    • pp.330-335
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    • 2001
  • Characteristics of the present world market include demanding and sophisticated customers, requirement of high quality and innovative products, greater product diversity, increasing labour and products costs, availability of diverse alternatives to the customers and smaller batch sizes to satisfy a variety of customer profiles. To fulfil these characteristics, manufacturing companies need to be flexible adaptable, proactive and able to produce variety of products in short time at low cost. The aim of the study is to develop a computer-aided design system for water-gate on AutoCAD R2000 system. The developed system has been written in AutoCAD and VisualLISP with a personal computer, and is composed four modules which are the gate-lifter input module, guide-frame input module, and upgrade module. Based on knowledge-based rules, the system is designed by considering several factors, such as width and height of a water-gate, material, object of product and maximum depth of water.

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Optimizing Product Design in Cyberspace through Knowledge Mining Agents

  • Kim, Steven H.;Park, Hwa-Gyoo;Chae, Bong-Sug;Shin, Sung-Woo;Lee, Tae-Jong
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 1998.10a
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    • pp.56-59
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    • 1998
  • The rapid diffusion of the Internet and the World Wide Web is facilitating greater interaction - and potential opportunities for customization - between vendors and customers. For instance, virtual reality and multimedia technologies allow consumers to envision their designed products. The increasing pace of the business environment highlights the need to deploy intelligent systems in all stages of product design and production planning. This paper deals with a system to generate an appropriate product design by adapting customer preferences and constraints using the case based reasoning methodology. Moreover, intelligent agents are integrated with virtual reality technology to provide a friendly user interface.

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A Comparative Study of Business Innovation Project : Korean Companies vs. US Companies (한국과 미국기업의 경영혁신 작업성과에 관한 비교 연구)

  • 이재정;류태모;박문규
    • The Journal of Information Systems
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    • v.10 no.2
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    • pp.89-101
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    • 2001
  • The purpose of this research is empirically investigating organizational/managerial factors affecting BPR implementation between Korean and US companies. And we compared the critical success factors and business innovation performance of Korean companies to those of US companies based on the prior research. Seven variables that represent success of BPR implementation are identified. They are : (1) reduction of process time (2) reduction of process cost (3) upgraded skill or knowledge (4) improved quality of process output (5) improved quality of work life (6) responsiveness to customer need (7) overall perception of BPR success. The result showed that the performance of US companies is better than that of Korean companies. Especially level of overall perception of BPR success of US companies is more high than that of Korean companies. The reason is that business innovation of Korean companies is focused on functional unit and incremental improvement.

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