• Title/Summary/Keyword: Customer's needs

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An Application on Modeling and Image Design of MEVs using Human Sensibility (소형 전기자동차의 감성 이미지 도출 및 모델링에의 적용)

  • 강재철;이수봉;이동춘
    • Archives of design research
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    • v.13 no.2
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    • pp.7-13
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    • 2000
  • On the design or development of auto-vehicle, customer's images are strongly related to buying vehicles. I is importantly considered to review detailed specific properties of them. Product design includes functional quality, and aesthetics factors. among these, such as color sense, material of sense, and shape sense, the image of design feeling aesthetics has largely effect on the selling of products. From this point of view, it is not too much to say that the successful development of product is how design of it. The purpose of this study is to evaluate the sensibility of human needs, and apply it to the design of MEVs (Mini Electronic Vehicles).

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Beyond SDLC: Process Modeling and Documentation Using Thinging Machines

  • Al-Fedaghi, Sabah
    • International Journal of Computer Science & Network Security
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    • v.21 no.7
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    • pp.191-204
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    • 2021
  • The software development life cycle (SDLC) is a procedure used to develop a software system that meets both the customer's needs and real-world requirements. The first phase of the SDLC involves creating a conceptual model that represents the involved domain in reality. In requirements engineering, building such a model is considered a bridge to the design and construction phases. However, this type of model can also serve as a basic model for identifying business processes and how these processes are interconnected to achieve the final result. This paper focuses on process modeling in organizations, per se, beyond its application in the SDLC when an organization needs further documentation to meet its growth needs and address regular changes over time. The resultant process documentation is created alongside the daily operations of the business process. The model provides visualization and documentation of processes to assist in defining work patterns, avoiding redundancy, or even designing new processes. In this paper, a proposed diagrammatic representation models each process using one diagram comprising five actions and two types of relations to build three levels of depiction. These levels consist of a static description, events, and the behavior of the modeled process. The viability of a thinging machine is demonstrated by re-modeling some examples from the literature.

Organizational Buying Behavior in an Interdependent World (상호의존세계중적조직구매행위(相互依存世界中的组织购买行为))

  • Wind, Yoram;Thomas, Robert J.
    • Journal of Global Scholars of Marketing Science
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    • v.20 no.2
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    • pp.110-122
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    • 2010
  • The emergence of the field of organizational buying behavior in the mid-1960’s with the publication of Industrial Buying and Creative Marketing (1967) set the stage for a new paradigm of thinking about how business was conducted in markets other than those serving ultimate consumers. Whether it is "industrial marketing" or "business-to-business marketing" (B-to-B), organizational buying behavior remains the core differentiating characteristic of this domain of marketing. This paper explores the impact of several dynamic factors that have influenced how organizations relate to one another in a rapidly increasing interdependence, which in turn can impact organizational buying behavior. The paper also raises the question of whether or not the major conceptual models of organizational buying behavior in an interdependent world are still relevant to guide research and managerial thinking, in this dynamic business environment. The paper is structured to explore three questions related to organizational interdependencies: 1. What are the factors and trends driving the emergence of organizational interdependencies? 2. Will the major conceptual models of organizational buying behavior that have developed over the past half century be applicable in a world of interdependent organizations? 3. What are the implications of organizational interdependencies on the research and practice of organizational buying behavior? Consideration of the factors and trends driving organizational interdependencies revealed five critical drivers in the relationships among organizations that can impact their purchasing behavior: Accelerating Globalization, Flattening Networks of Organizations, Disrupting Value Chains, Intensifying Government Involvement, and Continuously Fragmenting Customer Needs. These five interlinked drivers of interdependency and their underlying technological advances can alter the relationships within and among organizations that buy products and services to remain competitive in their markets. Viewed in the context of a customer driven marketing strategy, these forces affect three levels of strategy development: (1) evolving customer needs, (2) the resulting product/service/solution offerings to meet these needs, and (3) the organization competencies and processes required to develop and implement the offerings to meet needs. The five drivers of interdependency among organizations do not necessarily operate independently in their impact on how organizations buy. They can interact with each other and become even more potent in their impact on organizational buying behavior. For example, accelerating globalization may influence the emergence of additional networks that further disrupt traditional value chain relationships, thereby changing how organizations purchase products and services. Increased government involvement in business operations in one country may increase costs of doing business and therefore drive firms to seek low cost sources in emerging markets in other countries. This can reduce employment opportunitiesn one country and increase them in another, further accelerating the pace of globalization. The second major question in the paper is what impact these drivers of interdependencies have had on the core conceptual models of organizational buying behavior. Consider the three enduring conceptual models developed in the Industrial Buying and Creative Marketing and Organizational Buying Behavior books: the organizational buying process, the buying center, and the buying situation. A review of these core models of organizational buying behavior, as originally conceptualized, shows they are still valid and not likely to change with the increasingly intense drivers of interdependency among organizations. What will change however is the way in which buyers and sellers interact under conditions of interdependency. For example, increased interdependencies can lead to increased opportunities for collaboration as well as conflict between buying and selling organizations, thereby changing aspects of the buying process. In addition, the importance of communication processes between and among organizations will increase as the role of trust becomes an important criterion for a successful buying relationship. The third question in the paper explored consequences and implications of these interdependencies on organizational buying behavior for practice and research. The following are considered in the paper: the need to increase understanding of network influences on organizational buying behavior, the need to increase understanding of the role of trust and value among organizational participants, the need to improve understanding of how to manage organizational buying in networked environments, the need to increase understanding of customer needs in the value network, and the need to increase understanding of the impact of emerging new business models on organizational buying behavior. In many ways, these needs deriving from increased organizational interdependencies are an extension of the conceptual tradition in organizational buying behavior. In 1977, Nicosia and Wind suggested a focus on inter-organizational over intra-organizational perspectives, a trend that has received considerable momentum since the 1990's. Likewise for managers to survive in an increasingly interdependent world, they will need to better understand the complexities of how organizations relate to one another. The transition from an inter-organizational to an interdependent perspective has begun, and must continue so as to develop an improved understanding of these important relationships. A shift to such an interdependent network perspective may require many academicians and practitioners to fundamentally challenge and change the mental models underlying their business and organizational buying behavior models. The focus can no longer be only on the dyadic relations of the buying organization and the selling organization but should involve all the related members of the network, including the network of customers, developers, and other suppliers and intermediaries. Consider for example the numerous partner networks initiated by SAP which involves over 9000 companies and over a million participants. This evolving, complex, and uncertain reality of interdependencies and dynamic networks requires reconsideration of how purchase decisions are made; as a result they should be the focus of the next phase of research and theory building among academics and the focus of practical models and experiments undertaken by practitioners. The hope is that such research will take place, not in the isolation of the ivory tower, nor in the confines of the business world, but rather, by increased collaboration of academics and practitioners. In conclusion, the consideration of increased interdependence among organizations revealed the continued relevance of the fundamental models of organizational buying behavior. However to increase the value of these models in an interdependent world, academics and practitioners should improve their understanding of (1) network influences, (2) how to better manage these influences, (3) the role of trust and value among organizational participants, (4) the evolution of customer needs in the value network, and (5) the impact of emerging new business models on organizational buying behavior. To accomplish this, greater collaboration between industry and academia is needed to advance our understanding of organizational buying behavior in an interdependent world.

An Analysis on the Factors Affecting the Level of Resident's Satisfaction in Certified Environment Friendly Apartment (친환경 공동주택 인증단지의 주거 만족도 영향요인 분석)

  • Lee, Geun-Hee;Park, Hee-Seog;Jo, Yong-Sung
    • Journal of the Korean housing association
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    • v.21 no.4
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    • pp.121-128
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    • 2010
  • Many business enterprises in domestic housing industry are focusing on the development of environment friendly apartment complex to strengthen the competitiveness by upgrading their company's image through differentiation of the qualities and satisfying the customer's needs. Many apartment complex have achieved temporary or real certification by green building certification system, but there weren't enough studies on how much residents are satisfied by their certified complex. In this study, we want to clarify the factors of resident's satisfaction level in certified environment friendly complex by comparing the social and economical characteristics of resident. For this study, we chose and compare 4 environment friendly apartment complex considered to be built by the best environmental way in metropolitan area, and 4 other apartment complex which are also considered to be similar in terms of the condition of location and period of stay.

An study on purchasing activity of Private Brand clothing in large discount store (소비자들의 대형마트 PB의류 구매행동에 관한 연구)

  • Kim, Young-Hwan;Kim, Pan-Jin
    • Journal of Distribution Science
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    • v.6 no.1
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    • pp.117-128
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    • 2008
  • The purpose of the research is to furnish basic data for efficient and effective marketing by examining the correlation how a certain element effects on customer's selection behavior, when they choose private label branded clothes at the store of giant discount store like E-.mart, Home-plus, Lotte-mart and 2001 outlet. We come to the following conclusions through such procedures; What we found on this study is that main factors of decision related purchasing garment of private brand in giant discount store is based on the sales price, quality of products and needs of customer's using. Further to this, in terms of choice activity in private brand clothes, we realized the price value is depend on the resonable price with the items because nowadays most customers can be compare to other discount store around their shopping place including trend of garment and quality of products. The order of the general inclination in selection behavior of private branded garment in giant discount store is as follows; Sales price > style & trend > quality of product and substantial convenience > display and prompt buying. Judging from the conclusion of the research we noted that customer's satisfaction comes from their target price to supply substantial needs and in terms of styling of clothes should be considered current trendy compared to national brand as well.

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A Study of the History of Korea DA-BANG Culture (한국 다방문화의 변천에 관한 연구)

  • 김석수
    • Korean Institute of Interior Design Journal
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    • no.13
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    • pp.37-44
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    • 1997
  • The aim of this study is to find out the changes that have happened to korea DA-BANG(tea-room). This survey was carried out from 1876 to 1997 and the subject of this study is korea DA-BANGS in Seoul. Following conclusions were obtained from this study. 1) DA-BANG came into being from Koryo ages and more DA-BANGS from 1920's. 2) DA-BANG has changed in the following order : GAEWHA DA-BAHG(that were used to meet, communicate and negotiate foreigners when out country was opening ports), MUNWHA DA-BANG(that were used cultural space for example, exhibitio, display etc.), SEANGWHAL DA-BANG(the place that used a part of living space ; meeting friends to make appointment, etc.), SANGUB DA-BANG(commercial tea-room ; the place that makes money.) 3) Considering early MUNWHA DA-BANG, we can regard the beginning of korea interior architecture as 1920's. 4) The decline of DA-BANG is due to the increase of vending machine, expensive tea, costly rent, employee's dear wages and customer's needs that pursues westernization and convenient life as well as the moodof more comfortable tea-room(for example, fresh air, agreeable mood etc.).

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An Analysis of Performance and Farmer's Awareness on the Large-scale Environment-friendly Agricultural Districts (광역친환경농업단지 조성사업의 성과 및 생산자 인식 분석)

  • Yang, Sung-Bum;Kim, Ho
    • Korean Journal of Organic Agriculture
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    • v.23 no.1
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    • pp.19-30
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    • 2015
  • The objective of this study is to analyze the performance and farmer's awareness on the large-scale environment-friendly agricultural districts (LEAD). For this, we survey 393 farmers who cultivate in the 14 LEAD. Most of farmers aware a necessity of LEAD project. They have a higher awareness and practical use on the 'production facilities and equipments for environment-friendly agricultural materials' and 'resource recovery center of crop-animal farming'. The spread and consciousness on the environment-friendly agriculture increase before LEAD project. Also the environment-friendly agricultural areas and incomes slightly increase. The results of this study show that the LEAD project need a modification in to response to change of agricultural issues and customer's needs.

A Study about Extracting Design and Operation Issues of Housing Cultural Center (주택문화관의 디자인 및 운영방식에 대한 쟁점 - 기존 시설물의 사례분석을 중심으로 -)

  • 박일우;조금령
    • Korean Institute of Interior Design Journal
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    • no.37
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    • pp.63-70
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    • 2003
  • Housing market in korea has changed from seller's market to buyer's market since mid of 1990. The housing contractors also changed their conventional ideas and strategies of design of housing facilities in order to survive in the housing industry, They look for ways and means to better respond to client's needs and to better serve user's values. Recently customer relationship management(CRM) technique has been introduced in the housing business. CRM gives emphasis on ongoing relationship with customers. Housing cultural center is a place where customers and contractors can exchange informations. This study aims to extract design and operation issues of housing cultural center.

A Study on the Influence of Customer Experience on the Intention to Stay in Store -The Moderating Role of Self-Construal Levels- (고객경험이 매장 내 체류의도에 미치는 영향에 관한 연구 -자기해석수준의 조절효과를 중심으로-)

  • Suh, Mun-Shik;Hur, So-Ram
    • Management & Information Systems Review
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    • v.38 no.3
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    • pp.211-225
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    • 2019
  • In recent years, consumers emphasize the various sensory experiences in the process of shopping rather than the practical value of shopping results. In order to satisfy consumers' diverse needs, retailers transform their offline stores into experiential spaces to encourage consumers to experience diverse and enjoyable experiences. This study divided the sub-factors of customer experience into hedonic experiences, functional experiences, and social interaction experiences, and investigated the effect of sub - factors of customer experience on consumers' enjoyment and intention to stay in off-line store. In addition, it is assumed that there will be a difference in the influence of three levels of customer experience on enjoyment according to the consumer's self-construal levels. As a result of this study, all of the hypotheses were supported except hypothesis 1 that the customer's hedonic experience has a positive effect on pleasure. In addition, as a result of verifying the moderating effect of self-construal levels, the self-construal level of consumers has no significant effect on the path of hedonic experiences on pleasure, but significant moderating effects of self-construal levels were identified in the pathways of functional and social interactive experiences on pleasure. The results of this study will be helpful in identifying and utilizing differentiated experience marketing strategies in the off-line stores that only offline channels can have in the fierce competition due to the diversification of distribution channels.

A Design Process to Generate Consumers' Preference Form (소비자 선호형태 창출 프로세스에 관한 연구)

  • 김태호;홍정표;양종렬;오해춘
    • Archives of design research
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    • v.11 no.2
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    • pp.275-284
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    • 1998
  • It's required to develop new design process which reflects objective and quantative data of real market structure and consumers' demand and to understand, use statistical packages and softwares for it in order to make a product design which can satisfy consumr's needs. Product design approachs have, however, merely focused on simple methods of design and have not been improved much so far with regards to customer-oriented design. Therefore, This study aims to help customer-oriented product design with validity and reliability by suggesting successful product design process based on reviewing existing literatures and by providing each steps of design process with optimal approaches reflecting consumers' preference. The results of this study may provide all design related fields with theoretical framework of successful design process and may reinforce competitive ability of design with the development of customer-oriented design process. We need to verify vality of this study by doing some case studies with various products in real market situations and need to develop measurements and survey methods to measure exact customers' perception dimensions.

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