• Title/Summary/Keyword: Cross Relationship

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The Effect of Bank's Service Quality on Customer Satisfaction, Relationship Intention and Cross-Buying Intention (은행의 서비스품질이 고객만족과 관계지속의도 및 교차구매의도에 미치는 영향)

  • Joo, Young-Jae;Kwon, Hyeok Gi
    • Journal of Korea Society of Industrial Information Systems
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    • v.22 no.3
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    • pp.95-107
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    • 2017
  • This Study Categorized Service Quality of Banks into Interaction Quality, Physical Environment Quality, and Outcome Quality, and Proposed a Structural Model for Each Dimension of Service Quality on Customer Satisfaction, Persistence Intention and Cross-buying Intention, and Conducted an Empirical Analysis on the Customers who Use Banks. First, it was Confirmed that Three Dimensions of Service Quality Physical Environment Quality, Interaction Quality and Outcome Quality are One of the Sources that Form the Customer Satisfaction for Banks. Second, the Higher the Perceived Bank's Interactive Product Quality, Outcome Quality, and Physical Environment Quality Perceived by Customers Using Bank, it's Shown to have more Positive Effect on Customer Satisfaction, and the Effect Size was Shown in Order of Interaction Quality, Physical Environment Quality, and Outcome Quality. Third, Customer Satisfaction on Bank Services was Shown to have a Positive Effect on Relationship Intention and Cross-buying Intention. Finally, Based on the Results of this Analysis, the Implications of this Study and Future Research Directions were Presented.

Development of CISAT Model for Selecting R&D Planning System Alternatives (R&D프로젝트의 계획시스템대체안의 선정을 위한 CISAT모형의 개발)

  • Kang, Il-Jung;Kwon, Cheo-Shin
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2008.10a
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    • pp.8-23
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    • 2008
  • The purpose of this study is to develop a Cross Impact System Alternatives Tree(CISAT) model necessary for selecting the interdependent R&D planning system alternatives. This model modifies System Alternatives Tree(SAT) model developed by Kwon et al.. The SAT model is composed of several functions necessary for the achievement of a final goal and several subsystems for satisfying each function. In case that the relationship of technology alternatives is interdependent, this model overlooked a relative importance derived from occurrence or nonoccurrence of the technology alternatives in the future time varience. However, a complex evaluation process within the ballot system is another disadvantage of the SAT. To solve such problems, the Cross Impact Analysis(CIA) model is applied in the SAT model so as to consider the cross impact among interdependent system alternatives.

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Examining Customers' Intention of Continued Use and Cross-Buying on Internet-Only Banks

  • Annie Tsui;Kyung Young Lee;Paola Gonzalez;Bo Yu
    • Asia pacific journal of information systems
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    • v.34 no.1
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    • pp.114-149
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    • 2024
  • Internet-only banks (IOB) refer to financial institutions which provide services entirely through online digital platforms without physical branches. Although IOBs have been around for over 26 years, there is still room for investigating what factors motivate customers to use them continuously and extensively. Therefore, this study aims to examine what factors lead to customers' intention of continued use and cross-buying on IOBs by extending the Post-Acceptance Model of IS Continuance (PAMISC). The result shows that perceived economic benefit and ongoing trust have significant relationships with the intention of continued use and that ongoing trust has significant direct and mediating (via intention of continued use) relationships with the intention of cross-buying. Also, personal innovativeness positively moderates the relationship between ongoing trust and the intention of cross-buying. This study sheds light on the literature on branchless financial services and PAMISC. IOB practitioners should revisit the effectiveness of customers' economic benefits to establish ongoing trust with customers.

Family Perception of Adolescence Through the Kinetic Family Drawing(KFD), And Relation with Family System -On the basis of Minuchin's Structural Family Therapy Theory- (동적가족화에 의한 청소년의 가족지각과 가족체계와의 관련성 연구 -Minuchin의 구조적 가족치료 이론에 기초하여-)

  • 이미옥
    • Journal of the Korean Home Economics Association
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    • v.42 no.5
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    • pp.145-160
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    • 2004
  • The purpose of this study was to explore family perception of adolescence through the Kinetic Family Drawing (KFD), and to explore its relation with the family system. The Kinetic Family Drawing (KFD) and Family System Diagnosis Scale (FSDS) were administered to 356 adolescent children. Data were analyzed using the regression analysis and the discriminant analysis. The results were as follows: First, there was a significant difference among the KFD family adaptability variables of boys' KFD and the flexibility and rigidity variables of the FSDS in the family relationship. For example, That is; for sons', it means that if there is a greater the satisfaction for their family in their drawings, then the family relationship will be more flexible. Especially with the son's KFD, there was an indication that if there is a greater the activity level of the self, then he has more flexibility in his family relationship. Second, there is a significant difference in the relationship between the KFD family hierarchy variables of girls' KFD and the parent coalition·cross-generational triads variable of the FSDS. For girls 'KFD, the result of this study indicated that when there is a greater the distance between the father figure and the child figure, the cross-generational triads we greater.

Prediction on the Chiral Behaviors of Drugs with Amine Moiety on the Chiral Cellobiohydrolase Stationary Phase Using a Partial Least Square Method

  • Choi, Sun-Ok;Lee, Seok-Ho;Park Choo , Hea-Young
    • Archives of Pharmacal Research
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    • v.27 no.10
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    • pp.1009-1015
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    • 2004
  • Quantitative Structure-Resolution Relationship (QSRR) using the Comparative Molecular Field Analysis (CoMFA) software was applied to predict the chromatographic behaviors of chiral drugs with an amine moiety on the chiral cellobiohydrolase (CBH) columns. As a result of the Quantitative CoMFA-Resolution Relationship study, using the partial least square method, prediction of the behavior of drugs with amine moiety upon chiral separation became possible from their three dimensional molecular structures. When a mixed mobile phase of 10 mM aqueous phosphate buffer (pH 7.0) - isopropanol (95 : 5) was employed, the best Quantitative CoMFA-Resolution Relationship, derived from the study, provided a cross-validated $q^2$ = 0.933, a normal $r^2$ = 0.995, while the best Quantitative CoMFA-Separation Factor Relationship, also derived from the study, yielded a cross-validated $q^2$ = 0.939, a normal $r^2$ = 0.991. When all of these results are considered, this QSRR-CoMFA analysis appears to be a very useful tool for the preliminary prediction on the chromatographic behaviors of drugs with an amine moiety inside chiral CBH columns.

Attitude of Male University Students and High School Boys toward Cross-Sexual Fashion (남자대학생과 고등학생의 크로스섹슈얼에 대한 태도)

  • Yoo, Jung-Ja;Kweon, Soo-Ae
    • Korean Journal of Human Ecology
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    • v.17 no.2
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    • pp.335-344
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    • 2008
  • The purpose of this study was to examine male students' awareness and receptivity of cross-sexual fashion. The subjects in this study were 480 male university students and 320 high school boys. After a survey was conducted in August 2007, the following findings were given: 1. How much the students were interested in fashion was investigated, and they thought of fashion often, Even though nothing any fashion shopping plan they were interested display of fashion market and logged onto online fashion shopping malls frequently. 2. As for awareness of cross-sexual, they got a mean of 2.79(1.10), which indicated their awareness level was below the average. Those who were more intrigued by fashion, who were university students and who had a girl friend were better cognizant of cross-sexual. 3. To what extent they were receptive to cross-sexual fashion was checked in terms of clothes, haircare, skin care, accessories and perfume/cosmetic surgery and they were most receptive to cross-sexual haircare(3.49). Those who cared more about fashion were more receptive to cross-sexual. The Value of clothes and perfume/cosmetic surgery for university students was higher than the high school students. 4. They were most receptive to other's cross-sexual haircare(3.51) and to other's cross-sexual clothes(2.77) the least. Those who were more intrigued by fashion were more receptive to others seeking after cross-sexual. The Value of clothes sand perfume/cosmetic surgery for university students was higher than the high school students. 5. There was a strong correlational relationship among their interest in fashion, awareness of cross-sexual, receptivity to their own being a cross-sexual man and receptivity to others who are cross-sexual. The findings of the study illustrated that those who were more intrigued by fashion and who were better aware of cross-sexual were more receptive to cross-sexual fashion.

Longitudinal Relationship between Overuse/Addictive Use of Mobile Phones and Depression in Adolescents: Adapting the Autoregressive Cross-Lagged Model and Multiple Group Analysis across Gender (자기회귀교차지연모형을 이용한 청소년의 휴대폰 과다사용 및 중독적 사용과 우울의 종단적 관계 검증: 성별 간 다집단 분석)

  • Jun, Sangmin
    • Human Ecology Research
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    • v.52 no.3
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    • pp.301-312
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    • 2014
  • The purpose of this study was to examine whether a temporal relationship would develop between the overuse/addictive use of mobile phones and depression in adolescents. For this study, we used the 4-year longitudinal data (2004-2007, Study 1, which measured the overuse of mobile phones and depression) and the 2-year longitudinal data (2010-2011, Study 2, which measured the addictive use of mobile phones and depression) of the Korea Youth Panel study. In addition, the study explored gender differences with respect to the above mentioned relationship. Autoregressive cross-lagged modeling was carried out, along with a multiple group analysis across genders. The findings showed that the overuse/addictive use of mobile phones and depression in adolescents had a significant effect on the future selves of these adolescents over time. Moreover, the overuse/addictive use of mobile phones had a significant influence on subsequent depression, rather than vice versa. This means that as the overuse/addictive use of mobile phones by adolescents increases, their depression intensifies later on; however, as depression among adolescents intensifies, the overuse/addictive use of mobile phones by adolescents' does not increase. Further, the study showed there were significant gender differences in the longitudinal relationship between the overuse/addictive use of mobile phones and depression. Study 1 shows that, prior to the release of smartphones, the overuse of mobile phones had a definite effect on the depression of only males. However, Study 2 shows that, after the release of smartphones, the effect of the addictive use of mobile phones on depression in females was greater than that in males.

Chinese SOEs and the Completion of Cross-border M&As: The Moderating Role of M&A Experience

  • Luo Jing;Young-Gon Cho;Jaekyung Ko
    • Journal of Korea Trade
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    • v.26 no.6
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    • pp.118-135
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    • 2022
  • Purpose - The purpose of this study is to investigate the relationships among Chinese state-owned enterprises (SOEs), previous M&A experience, and the probability of deal completion in cross-border mergers and acquisitions (CBMAs). Since Chinese SOEs tend to be recognized by host countries as agents of their home country government, this study argues that SOEs will face difficulties in completing CBMA deals. However, the study expects that these difficulties may vary depending on whether the firm has previous M&A experience because firms can gain the knowledge and capabilities necessary to implement subsequent M&As successfully from past M&A experience. Design/methodology - To investigate our argument, we conduct a logistic regression using a sample of 363 CBMA deals from 304 Chinese publicly listed firms during 2007 to 2017. We used SOEs as an independent variable, experience of domestic and foreign M&As as moderating variables, respectively, and CBMA deal completion as the dependent variable. Findings - The study shows a negative and significant relationship between Chinese SOEs and the completion likelihood of CBMA deals. We find that this negative relationship is strengthened when the firm had prior domestic M&A experience, whereas foreign M&A experience alleviated the negative relationship. Originality/value - The issue of government ownership has remained unclear since government intervention has both advantages and disadvantages in pursuing CBMAs. Our findings support literature that argues Chinese SOEs face legitimacy concerns in the host countries, thereby lowering their CBMA deal completion likelihood. Furthermore, the study enriches the literature by identifying different moderating effects of domestic and foreign M&A experience on the negative relationship between SOEs and CBMA deal completion.

A Short-Term Longitudinal Study on the Reciprocal Relations between Mothers' Depression and Their Preschoolers' Emotional Problems (어머니의 우울과 학령전기 유아의 정서 문제 간의 상호적 관계에 대한 단기 종단연구)

  • Chang, Young Eun;Han, Hyo Jeong
    • Human Ecology Research
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    • v.54 no.5
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    • pp.551-564
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    • 2016
  • This study examined the causal relationship between a mothers' depression and the emotional problems of their preschool-aged children as indicated by anxiety, depression and emotional reactivity. We analyzed data from 1,528 mothers and their children from the Panel Study of Korean Children (PSKC) collected when the children were 4 years old and 5 years old. Autoregressive cross-lagged modeling was conducted using AMOS ver. 23.0 to investigate the longitudinal reciprocal effects between mothers' depression and children's emotional problems. The results indicated that both mothers' depression and children's emotional problems were relatively stable between the ages of 4 to 5. There were significant cross-lagged effects from the mothers' depression to children's emotional problems and from children's emotional problems to mothers' depression. Mothers reported higher levels of depression when the children were 4 years old and the children showed more anxiety, depression and emotional reactivity when they were 5 years old. Emotional problems when the children were 4 predicted greater depression among mothers 1 year later. We also examined the group difference (between boys and girls) in the study model. Gender differences were not statistically supported. The results suggested that early assessment and intervention for mothers' depression and children's emotional problems are essential for a healthy mother-child relationship and later child outcomes.

Muscle Fiber Characteristics and Their Relationship to Water Holding Capacity of Longissimus dorsi Muscle in Brahman and Charolais Crossbred Bulls

  • Waritthitham, A.;Lambertz, C.;Langholz, H.-J.;Wicke, M.;Gauly, M.
    • Asian-Australasian Journal of Animal Sciences
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    • v.23 no.5
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    • pp.665-671
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    • 2010
  • Muscle fiber characteristics and their relationship to water-holding capacity of longissimus dorsi (ld) muscle were studied in Brahman (BRA) and Charolais (CHA) crossbred bulls fattened under practical farm conditions. Thirty-four BRA and 34 CHA bulls were randomly selected and slaughtered at 500, 550 and 600 kg live weight. Parameters of water-holding capacity such as drip, ageing, thawing, cooking and grilling loss were determined. Muscle fiber characteristics were conducted for muscle fiber type percentage and cross-sectional areas of slow- and fast-twitch fiber types, and correlation coefficients to water-holding capacity parameters were calculated. Results showed that CHA meat had a better water-holding capacity (less ageing, thawing and grilling loss) when compared with BRA, whereas slaughter weights had no significant effects on these parameters. Furthermore, there were no significant differences between genotypes and slaughter weights in muscle fiber type percentage and cross-sectional areas of ld muscle. Slow- and fast-twitch fiber types of all experimental groups averaged 24.4 and 75.6%, respectively. Cross-sectional areas of fast-twitch fibers had almost twice the size of slow-twitch fibers (6,721 and 3,713 ${\mu}m^2$, respectively). The correlation between muscle fiber area and water-holding capacity indicated that muscles with larger fiber areas had a lower drip and ageing loss but a higher cooking and grilling loss.