• Title/Summary/Keyword: Counseling Support

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The Structural Impact of Technology Readiness on Call Center Counselors' Intention to Use in the Introduction of Artificial Intelligence Systems: Focusing on AICC(Artificial Intelligence Contact Center) (인공지능 시스템 도입에 있어서 기술 준비도가 콜센터 상담사들의 사용 의도에 미치는 구조적인 영향: AICC(인공지능 컨택 센터)를 중심으로)

  • Seong Sik Baeck;Jun Seop Lee
    • Journal of Information Technology Services
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    • v.22 no.4
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    • pp.1-19
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    • 2023
  • This study is a study on the effect of technical readiness factors on counselors' intention to use when applying AICC. AICC counselors experience improved customer service and emotional stability by receiving various monitor notification window services based on artificial intelligence algorithms such as customer counseling history, prohibited word control system, and customized counseling system. Accordingly, this study tried to verify using factors derived from technology readiness theory and technology acceptance theory among the factors affecting the intention to continue using AICC provided to counselors. To verify the research hypothesis, the causal relationship between variables such as Optimism, Innovativeness, Discomfort, Insecurity, and Technology Acceptance Theory, such as Team Support, Ease of Usage, and Innovation Resistance, was verified. As a result of empirical analysis, first, it was verified that Optimism has a positive (+) effect on Team Support and Ease of Usage, and Discomfort and Insecurity have a negative (-) effect on Ease of Usage and Team Support. Second, it was confirmed that Team Support and Ease of Usage had a positive effect on the Intention to use AICC. Based on the above empirical analysis results, the concepts of Technical Readiness were clearly proved, and in practical terms, AICC helped inquiry, quality evaluation, recording, and management of counseling history, ultimately increased corporate work efficiency.

The Effects of Counseling about Death and Dying on Perceptions, Preparedness, and Anxiety Regarding Death among Family Caregivers Caring for Hospice Patients: A Pilot Study

  • Jung, Yeojung;Yeom, Hyun-E;Lee, Na-Ri
    • Journal of Hospice and Palliative Care
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    • v.24 no.1
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    • pp.46-55
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    • 2021
  • Purpose: This pilot study aimed to examine the influence of death counseling on perceptions, preparedness, and anxiety regarding death and dying among family caregivers of hospice patients. Methods: Death counseling developed based on the SPIKES model was provided to 37 family caregivers in a hospice and palliative care unit. Perceptions, preparedness, and anxiety regarding death were assessed with a self-administered structured questionnaire, and participants' scores before and after counseling were compared using the paired t-test. Results: Significant changes were found in perceptions, preparedness, and anxiety regarding death after counseling. Compared to before counseling, the scores for perceptions of death (t=-4.90, P<0.001) and preparedness for death and dying (t=-16.23, P<0.001) improved, while anxiety (t=3.72, P=0.001) decreased after counseling. Some changes were also found in the types of support that family caregivers needed to prepare for the death of their family members in the hospice care unit. Conclusion: The findings demonstrate that death counseling could help family caregivers prepare for the death of their loved ones. Hospice and palliative care providers should play a key role in supporting family caregivers of hospice patients by developing strategies for counseling.

Analysis of Trends in Domestic Learning Counseling Research Using Text Mining Methods (텍스트 마이닝 방법을 활용한 국내 학습상담 연구 동향 분석)

  • Hyun, Yong-Chan;Yang, Ji-Hye;Park, Jung-Hwan
    • Journal of Convergence for Information Technology
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    • v.12 no.3
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    • pp.302-310
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    • 2022
  • This study examined the results obtained using the text mining method for research trends related to learning counseling among adolescents and suggested subsequent research directions. The top 1 and 2 of Korean youth concerns are learning and career paths. Topic modeling analysis was conducted using text mining techniques that can minimize researcher's subjectivity and prejudice for 201 academic papers above KCI registration candidates through RISS with keywords such as Learning Counseling and Academic Counseling. Learning counseling topic results showed counseling experience [topic 1], group counseling research [topic 2], parent counseling [topic 3], and learning technology program development [topic 4]. Research related to learning counseling is developing counseling for emotional stability. Group counseling, parent counseling, and learning technology programs. Learning counseling to solve adolescents' concerns is expected to continue research on integrated support through psychological emotion, parent counseling, and collaboration with learning technology experts.

A Study on Operational Strategies and Programs of Healthy Family Support Centers (건강가정지원센터의 운영과 사업에 관한 연구)

  • Chang, Jin-Kyung;Oh, Jea-Eun;Ryu, Jin-A;Won, So-Yean;Han, Eun-Joo
    • Journal of Families and Better Life
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    • v.24 no.6 s.84
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    • pp.1-16
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    • 2006
  • This study aims to investigate the Healthy Family Support Centers'(HFSCs) operational patterns and their programs by surveying 46 HFSC employees in order to prepare for the massive increase of the number of HFSCs nationwide. This study might contribute to not only rebuilding the HFSCs' operational strategies but suggesting visible ideas for the HFSCs' programs. Results were as followed: First, most HFSCs consisted of several teams, i.e., educational team, counseling team and cultural team. However, the number of employees in each team was different from one regional community to another. The most difficult task in the HFSCs' operation was publicity work. Citing the issue of system delivery difficulties, HFSC employees insisted that budgetary deficit was the most difficult obstacle in running the HFSCs. Second was in regards to the programs that each team was planning, performing, and evaluating for each program. The HFSCs' programs were mostly structured around family difficulties or problems that arise according to the family life cycle. Based on these study results, more unified and specialized programs for HFSCs should be developed. In order to achieve this related studies should continue to conducted.

Status of Assistive Device Availability for Students with Disabilities (장애학생 보조기기 사용 실태 )

  • Byeong-Mo, Cho
    • Journal of the Korean Society of Physical Medicine
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    • v.18 no.2
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    • pp.33-39
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    • 2023
  • PURPOSE: This study examined the status of the efficient supply of assistive devices for students with disabilities. METHODS: A complete investigation was conducted on the request and supply of assistive devices for students with disabilities at the Korea National University of Welfare. The subjects were 112 students with disabilities who applied for assistive device rental. The status of the supply of assistive devices according to the type of disability was investigated. The overall satisfaction with learning support was measured. The questionnaire content was categorized into the following three factors to determine learning support satisfaction: support overall (role, staff, facilities) learning support (learning support, learning counseling, life consultation), assistive device supply (counseling, rental, uses, rental period, maintenance services). RESULTS: The most common type of students with disabilities was physical disabilities 62 (29.38%) and hearing impairments 62 (29.38%). Students with physical disabilities and brain lesions rented manual and electric wheelchairs the most. Learning support satisfaction was evaluated considering the factors support overall, learning and assistive device supply effects. satisfaction of learning support for students with disabilities 83.5 points. CONCLUSION: The satisfaction with assistive device supply appears to be relatively lower than support overall. Each university will gradually secure assistive devices that suit the characteristics of students with disabilities.

A Study about Psychological Counseling Methods for Mental Curing Classified by Sasang Constitution (정신양생을 위한 사상체질(四象體質)별 심리상담방법에 대한 고찰)

  • Kang, Min-Su;Oh, Ji-Won;Yang, Sung-Pil;Koh, Byung-Hee
    • Journal of Sasang Constitution and Immune Medicine
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    • v.30 no.1
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    • pp.43-49
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    • 2018
  • Objectives In modern psychiatry, psychological counseling is important to mental curing. Although there are so many methods for mental curing, but counseling is known as the most efficient methods for mental curing. So, we are going to study about psychological counseling methods according to sasang constitution. Methods We analysed the characters of each constitution, and tried to find out which kind of counseling is suitable for each constitution. Results and Conclusions Soeumin is passive and tend to be depressive. So the self-esteem of soeumin is lower than that of other constitution. So, they mainly need social support and supportive counseling. Soyangin is tend to be extrovert group and easy to have fear. It is mainly caused by cognitive distortion, so they mainly need cognitive therapy. Taeumin is very stable and don't like to move. Taeumin Jeongchung(怔忡) is similar to panic disorder. So they need cognitive therapy and exercise counseling to exercise regularly. Taeyangin is tend to be angry, so they need meditation therapy to quell anger.

The Effects of Solution-focused Group Counseling Program for the Families with Schizophrenic Patients (정신분열병 환자 가족에 대한 해결중심 집단상담 프로그램의 효과)

  • Chung Soon-Ah;Yang Soo
    • Journal of Korean Academy of Nursing
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    • v.34 no.7
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    • pp.1155-1163
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    • 2004
  • Purpose: This study was designed to examine the effects of a solution-focused group counseling program on the family burden, active coping, expressed emotion, and family support in schizophrenic patients and their families. Method: The subjects consisted of 48 schizophrenic patients and 56 families. Twenty-four schizophrenic patients and 28 families were assigned to both the experimental and control groups. The solution-focused group counseling program was conducted for the families of the experimental group, but not for the control group or the patients of the experimental group. Result: There was a significant greater decrease in scores of family burden and expressed emotion in the experimental groups than the control groups. There was a larger increase in active coping scores in the experimental groups than the control groups, but it was not significant. There was no significant difference between the two groups in family support scores. Conclusion: This program may be an effective nursing intervention program for families with schizophrenic members.

A Study on the Consultation for Technology Leakage Victim Using NLP

  • KANG, In-Seok;LIM, Heon-Wook
    • The Journal of Industrial Distribution & Business
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    • v.11 no.2
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    • pp.33-39
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    • 2020
  • Purpose: The purpose of this study is that victims of technology leaks and people concerned about leaks complain of stress over security concerns. However, there are no psychological treatments among the government's comprehensive plans to prevent technology leaks. Therefore, the government intends to present education methods using the NLP (Neuro Linguistic Program), a collective counseling technique, to heal the psychological injury of the victims. Psychological counseling methods include cognitive behavioral therapy, psychoanalytic behavioral therapy, humanism therapy, art therapy, and other psychological therapies. Among them, NLP (Neuro Linguistic Programming) method was used. NLP has three concepts: neuron, language, and programming, and is used as a general method for group counseling. Research design, data and methodology: In relation to composition, Chapter 1 explained the purpose and necessity of the study, Chapter 2 explained the types of psychological counseling and NLPs to help understand the study, introduced the prior study related to the development of collective counseling programs through NLP, and Chapter 3 developed a security psychological counseling education program. In addition, FGI(Focus Group Interview) was conducted for professionals. Results: Corporate counseling considered most in this study should satisfy client, counselor and manager differently from individual counseling. For this purpose, the result was composed of 11 times. In order to derive personal problems for clients, they consisted of finding, loving, expressing, and emancipating self. And, It solved the leakage anxiety to suggest a professional solution for the counselor. In addition, this course helps them become familiar with counseling techniques for becoming a good security administrator. Lastly, it was configured to leave the result for the manager to suggest the organizational development method through this training. The implication of this study is to derive psychological counseling methods for security officers. Most companies in the field of security counseling complain about technology leakage stress. There is currently no psychotherapy support project under the policy. And It was developed because it can expect sales improvement from security consultation. Conclusions: In conclusion, the results were organized to be left to the manager so that he could suggest how to develop the organization through this time.

Analysis on Job Competencies of HIV Counseling Nurses (HIV감염인 상담간호사의 직무역량 분석)

  • Han, Hye Ja;Han, Jong Sook;Lee, Mi Young
    • Korean Journal of Occupational Health Nursing
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    • v.24 no.4
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    • pp.340-351
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    • 2015
  • Purpose: This study was conducted to identify the job competencies of HIV counseling nurses and to figure out the importance, level of difficulty, and performance frequency of the competencies. Methods: The job competencies were drawn from 22 HIV counseling nurses by developing new models and utilizing specialist groups. The importance, level of difficulty, and performance frequency of the competencies were analyzed using the average and deviation. Results: The results of this study identified 6 job competencies such as counseling performance, expertise utilization, cooperation, support, administration, and self-development, 28 sub-competencies, and 48 job descriptions. Out of the 6 job competencies, counseling performance recorded high levels in the importance, level of difficulty, and performance frequency. Conclusion: The study results will be used as the basic data of the training programs for strengthening the job competencies of HIV counseling nurses. Furthermore, it is expected that the results will contribute to the prevention of HIV/AIDS transmission, the core of the national HIV/AIDS control programmes, and the improved health and quality of life in people living with HIV.

Job Satisfaction and Perception of Importance-Performance among Nutrition Counseling by Nutrition Teachers in Kyungbuk Area (경북 지역 학교 영양 교사의 영양 상담 시행에 따른 직무만족도와 중요도-수행도 조사)

  • Lee, Kyung-Hae;Choi, Bong-Soon;Lee, In-Sook
    • Journal of the East Asian Society of Dietary Life
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    • v.20 no.6
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    • pp.1018-1028
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    • 2010
  • The purpose of this study was to assess the practical nutrition counseling system by investigating job perception and satisfaction among school nutrition teachers in Kyungbuk area. One hundred and fifty school nutrition teachers were surveyed and 128 answered(85.3%). Data were analyzed by frequency(%), $x^2$-test, and pearson's correlation analyses. Nutrition teachers in elementary schools conducted nutrition counseling more than those in middle schools. In descending order, the reasons for not conducting nutrition education were lack of time, inadequate system for the nutrition counseling, lack of curriculum and lack of facilities. Respondents thought that reduced workload was important to conduct nutrition counseling. However, nutrition counseling should be actively utilized as teachers showed high satisfaction. Therefore, systematic support from related departments combined with effective nutrition counselling methods for nutrition teachers should be continuously provided.