• 지식경영연구
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• 제9권3호
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• pp.43-57
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• 2008

This study examines the impact of knowledge processes (KP) on the performance of knowledge management systems (KMS). It posits that task needs and available functionality of technology existing in an organization could influence the usability of KP and the KMS performance. A firm-level structural model was developed based on data collected from corporate KM users. Survey-based research was carried out to test this model. Following questionnaire development, validation, and pretest with a pilot study, data were collected from 886 knowledge management (KM) users including directors, managers, and workers in a South Korea-based company, Korea Asset Management Corporation (KAMCO), to measure the task needs and available functionality of technology to improve the KMS performance. Results show that the matching between the two factors-technology and task-had a significant influence on the usability of KP and the KMS performance, and a better usability of KP has positive impact on the KMS performance. Implications on KM practices and KMS designs are also discussed.

• 대한안전경영과학회지
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• 제16권2호
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• pp.121-129
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• 2014

The purpose of this paper is to evaluate the impact of green practice on firm's performances. It focuses on the performance of the firm that already accredited as an excellent green practice firm by the Corporate Governance Service. The regression analysis method was chosen to measure firm performance. This paper also investigate how the performance of green practice are related to some factors such as levels of accredition, R&D cost, and R&D capitalization. This result will give an insight of constructive directions for increasing of firm performance.

• 유통과학연구
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• 제18권8호
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• pp.15-22
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• 2020

Purpose: The purpose of this study is to measure the effectiveness of corporate social responsibility and service on consumers' risk perception, which ultimately influences satisfaction. Research design, data, and methodology: This study adopted experimental scenario questionnaires: 2 CSR conditions (with and without CSR) and 2 service outcomes (successful and unsuccessful). Multiple regressions were conducted to examine hypotheses. A total of 217 responses were gathered for research analysis. Results: The results of this study found that the performance risk perception and satisfaction of consumers were affected by both CSR and service. CSR was not found, however, to have a moderating effect on performance risk perception or satisfaction. Additionally, performance risk perception affected consumer satisfaction. Conclusion: The results of this study indicate that consumers respond to the conditions of company's CSR and service outcomes when they stay at hotels. Findings of this study suggest service outcomes and CSR had an effect on performance risk perception and satisfaction, although CSR did not moderate the effect of service outcomes for both performance risk perception or satisfaction. Therefore, providing satisfactory customer service and undertaking CSR activities are critical to achieving consumers' overall satisfaction.

• Asia pacific journal of information systems
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• 제18권1호
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• pp.1-23
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• 2008

As managing customer relationship gets more important, companies are strengthening information service using multi-channels to their customers as a part of their customer relationship management (CRM) initiatives. It means companies are now accepting such information services not as simple information -delivering tools, but as strategic initiatives for acquiring and maintaining customer loyalty. In this paper, we attempt to validate whether or not such various information services would impact on organizational performance in terms of CRM strategy. More specifically, our research objective is to answer the next three questions: first, how to construct the instruments to measure not information quality but information service quality?; second, which attributes of information service quality can influence corporate image and customer loyalty?; finally, does each information service type have unique characteristics compared with others in terms of influencing corporate image and customer loyalty? With respect to providing answers to those questions, the previous studies had been limited in that those studies failed to consider the variety of types of information service or restricted the quality of information service to information quality. An appropriate research model answering the above questions should consider the fact that most companies are utilizing multi channels for their information services, and include the recent strategic information service such as customer online community. Moreover, since corporate information service could be regarded as a type of products or services delivered to customer, it is necessary to adopt the criteria for assessing customer's perceived value when to measure the quality of information service. Therefore, considering both multi-channels and multi-traits may enable us to tell the detailed causal routes showing which quality attributes of which information service would affect corporate image and customer loyalty. As information service channels, we include not only homepage and DM (direct mail), which are the most frequently applied information service channels, but also online community, which is getting more strategic importance in recent years. With respect to information service quality, we abstract information quality, convenience of information service, and timeliness of information service through a wide range of relevant literature reviews. As our dependant variables, we consider corporate image and customer loyalty that both of them are the critical determinants of organizational performance, and also attempt to grasp the relationship between the two constructs. We conducted a huge online survey at the homepage of one of representative dairy companies in Korea, and gathered 367 valid samples from 407 customers. The reliability and validity of our measurements were tested by using Cronbach's alpha coefficient and principal factor analysis respectively, and seven hypotheses were tested through performing correlation test and multiple regression analysis. The results from data analysis demonstrated that timeliness and convenience of homepage have positive effects on both corporate image and customer loyalty. In terms of DM, its' information quality was represented to influence both corporate image and customer loyalty, but we found its' convenience have a positive effect only on corporate image. With respect to online community, we found its timeliness contribute significantly both to corporate image and customer loyalty. Finally, as we expected, corporate image was revealed to provide a great influence to customer loyalty. This paper provides several academic and practical implications. Firstly, we think our research reinforces CRM literatures by developing the instruments for measuring information service quality. The previous relevant studies have mainly depended on the measurements of information quality or service quality which were developed independently. Secondly, the fact that we conducted our research in a real situation may enable academics and practitioners to understand the effects of information services more clearly. Finally, since our study involved three different types of information service which are most frequently applied in recent years, the results from our study might provide operational guidelines to the companies that are delivering their customers information by multi-channel. In other words, since we found that, in terms of customer loyalty, the key areas would be different from each other according to the types of information services, our analysis would help to make decisions such as selecting strengthening points or allocating resources by information service channels.

• 경영과학
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• 제32권1호
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• pp.113-131
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• 2015

We examine the relationship between firms' environmental (E), social (S), and governance (G) factors, with their financial performance in order to provide an empirical rationale for CSV (creating shared value) pursuing both of firms' profitability and CSR (corporate social responsibility). The financial performance is classified into four aspects such as profitability, stability, efficiency, and cash-flow, and each of these aspects is measured by two financial ratios respectively. To measure the firms' ESG performance, we employ the published performance grades by the Korea Corporate Governance Service for a three year span, from 2011 to 2013. Total of eight regression analyses are performed. The results show that firms' non-financial performance in general has statistically significant positive relationships with return on assets, return on net sales, and cash-flow from operating activities ratio, while it has negative relationships with net working capital ratio, asset turnover ratio, and cash-flow from investing activities ratio. It has no significant relationships with debt ratio and equity turnover ratio. The results imply that firms' non-financial performance may have a negative impact on some financial performance such as liquidity and efficiency in a short term, but it would eventually improve the firms' profitability and cash-generating ability, which provides an empirical evidence for the concept of CSV, and motivates the firms to participate in social contribution activities without sacrificing their profitability for their respective sustainablity management.

• 기술혁신학회지
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• 제1권2호
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• pp.220-230
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• 1998

Recent concerns over national and corporate competitiveness have stimulated a renewed interest in organization's performance. The organization's performance primarily depends on resources including human resources, budget, physical based resources, and so on. Especially because the relationship between organization's performance ;md individual capabilities is more evident in R & D organizations where the knowledge base is embodied in people, there has taken an increasing interest in the methodologies for measuring the capabilities of R & D personnel. This paper presents new methodological approach to measure the capabilities of R & D personnel. And the model is empirically applied to ETRI, a public R & D organization in Korea. On the basis of the results, the implications for R & D management are discussed, with regard to R & D business and human resources management.

• 한국콘텐츠학회논문지
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• 제15권6호
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• pp.455-462
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• 2015

본 연구는 기업의 사회적 책임 활동이 기업가치와 체계적인 관련성을 가지는가를 검증하고자 하였다. 기업의 사회적 책임 활동이 기업과 기업의 이해관계자들 간에 발행할 수 있는 잠재적인 갈증을 경감시키거나 또는 방지할 수 있다는 전제를 바탕으로 기업의 사회적 책임 활동이 기업가치를 증대시키는 방향의 영향을 미칠 것으로 가설을 설정하였다. 이러한 가설을 검증하기 위해 기업의 사회적 책임 활동의 측정치로 한국경제정의연구소(KEJI)의 지수를 이용하였으며 분석기간은 2009-2012의 4년이다. 분석결과, 기업의 사회적 책임 활동은 기업가치와 양의 관계를 가지는 것으로 나타났으며 이는 본 연구에서 기업의 사회적 책임 활동이 기업가치에 긍정적인 영향을 미친다는 가설을 지지한 실증적인 증거로 볼 수 있다. 이는 KEJI 통합점수를 사용한 결과뿐만 아니라 7개 항목별 점수를 이용한 결과에서도 대체로 유사하게 나타났다. 본 연구결과는 기업의 사회적 책임 활동이 비용성격의 지출이 아니라 양호한 재무성과를 견인하는 전략적 수단으로 사용될 수 있음을 시사한다.

• 한국정보시스템학회지:정보시스템연구
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• 제3권
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• pp.133-145
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• 1994

Performance evaluation is essential for the successful management and operation of MIS. The more MIS grows and relevant investment enlarges, the more performance evaluation grows in importance. However, MIS managers as well as top management still have difficulty in evaluating the performance of MIS. This arises from various reasons, such as the specialty of MIS, diversified influences of MIS, multidimensionality of evaluation items, and the difference between evaluation levels. In this paper, MIS is understood in a broad sense. MIS's scope is of a very wide range from each application system to system innovation view. The MIS should support the firm's objectives, and, consequently, MIS evaluation should be implemented at corporate level, not merely at application system level. The most critical problem of MIS evaluation is that a systematic frame covering various viewpoints and factors of MIS evaluation does not exist. Not a single measure covers all aspects of MIS evaluation. To help resolve this problem, this paper proposes an hierarchical approach for practical use that includes most aspects of evaluation approaches from previous studies, and, furthermore, emphasizes the evaluation of strategic aspects of MIS.

• 벤처창업연구
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• 제18권6호
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• pp.87-104
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• 2023

최근 COVID-19 장기화 영향과 원자재 가격 급등으로 국내 대출금리가 가파르게 오르면서 빚으로 버티는 중소기업에 대한 우려가 커지고 있다. 또한, 높은 대출금리와 금융권의 대출심사 시 과도한 제출서류와 재무제표 위주의 심사로 인해 경영 환경에 힘든 중소기업의 대출은 거절되는 경우도 증가하고 있다. 따라서 중소기업의 자금조달과 투자 활성화 방안에 대한 논의가 필요하기에 본 연구는 중소기업의 ESG 제도의 활용을 통한 투자증진방안을 확인하였다. 본 연구의 목적은 비재무적 지표로 활용되는 ESG 평가지표의 활용이 중소기업의 기업가치를 예측하는 데 도움이 되며, 중소기업이 ESG 정보공시에 적극적으로 참여해야 하는 중요성을 제시하는 것이다. 본 연구는 자금조달이 중요한 중소기업의 ESG 도입과 실천의 필요성을 제언하며, 비재무적 지표의 활용이 기업가치를 예측하는 데 도움이 된다는 것을 실증적인 결과로 제시하였다. 연구결과, 중소기업의 ESG 성과와 기업가치는 정(+)의 관계를 가졌다. 중소기업의 ESG 부문별 등급과 기업가치는 모두 정(+)의 영향 관계를 맺는 것으로 볼 수 있다. ESG 종합등급은 기업가치에 긍정적 영향을 미치는 것으로 확인되었고 뿐만 아니라 ESG 환경, 사회, 지배구조 등급이 높은 중소기업일수록 기업가치를 높게 평가받는다는 것을 확인할 수 있었다. 연구결과에 따르면, 중소기업에게도 ESG 평가지표의 활용이 필요함을 제시하고, 중소기업의 성장을 도모하기 위해서는 중소기업의 기업가치를 재조명하는 방안을 연구하는 것이 필요함을 제언한다. 따라서, 본 연구는 중소기업의 ESG 경영과 기업가치의 관계에 대한 이해를 통해 중소기업의 ESG 경영 전략 수립 방안이 필요하다는 점과 ESG 정보공시를 위한 노력이 곧 중소기업의 정보 비대칭성을 해결하는 데 도움이 될 수 있음을 시사한다.

• Asia Marketing Journal
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• 제14권1호
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• pp.1-24
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• 2012

본 연구는 고객만족과 기업가치 성과간의 관계를 분석하는 것이 목적이다. 기업가치성과는 주가와 신용등급으로 나눌 수 있는데, 전자는 기업의 시장가치이고 후자는 자금조달비용이라 구분하여 사용되고 있다. 고객만족과 주가와의 관계는 비교적 오래전부터 연구되어 왔으나 신용등급과의 관계는 최근 들어 연구되기 시작하였다. 대표적으로 Anderson and Mansi(2009)의 연구에서는 양자가 긍정적으로 관련된 것으로 밝혀졌으나, 윤상운(2010)이 국내자료를 사용한 연구에서는 그 관계가 입증되지 못하였다. 일치하지 않는 두 연구의 결과에서 아이디어를 얻어 본 연구에서는 고객만족이 신용등급에 긍정적 영향을 미치는 것으로 보고 이를 검증하였다. 두 연구에서 사용한 모델을 참고로 하였고 특히 우리나라 실정에서는 정부지원이 중요한 변수임을 감안하여 이를 포함한 연구모형을 설정하여 검증한 결과 긍정적 관련성이 있는 것으로 나타났다. 추가분석에서 자산규모가 큰 기업보다 작은 기업에서, 제조업보다 서비스업에서 고객만족이 신용등급에 더 유의한 긍정적 영향을 미치는 것으로 나타났다.