• Journal of Smart Tourism
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• 제3권2호
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• pp.5-13
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• 2023

Because of increasing anxiety about infectious diseases and the demand for contactless service caused by the COVID-19 pandemic, it has become crucial for the tourism and hospitality sector to understand customers' psychological mechanism of contactless service during and post COVID-19. Thus, this paper proposes a conceptual model by integrating trust in the framework of the behavioral immune system. Interestingly, our study found that anxiety about infectious diseases during the COVID-19 pandemic has not only increased hotel customers' desire for contactless service and changed their behavioral intentions, but it has also impacted customers' trust in hotel service robots. Therefore, irrespective of how the hotel service environment changes, trust in technology has become the most fundamental factor for hotel customers' attitudes toward adopting technology. Based on the results, this paper provides salient theoretical and practical implications.

• Journal of international Conference on Electrical Machines and Systems
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• 제1권4호
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• pp.483-491
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• 2012

It is expected that, in the future, DC power service will be widely used for photovoltaic home power generation systems, since DC consuming devices are ever increasing. Instead of using multiple converters to convert DC to AC and then AC to DC, the power service could solely be based on DC. This would eliminate the need for converters, reducing the cost, complexity, and possibly increasing the efficiency. However, configuration of direct DC power service with mechanical contacts can cause spark voltage or an electric shock when the switch is turned on and off. To solve these problems, in this paper, a contactless power supply for a DC power service that can transfer electric power produced by photovoltaics to the home electric system using magnetic coupling instead of mechanical contacts has been proposed. The proposed system consists of a ZVS boost converter, a half-bridge LLC resonant converter, and a contactless transformer. This proposed contactless system eliminates the use of DC switches. To reduce the stress and loss of the boost converter switching devices, a lossless snubber with coupled inductor is applied. In this paper, a switching frequency control technique using the contactless voltage sensing circuit is also proposed and implemented for the output voltage control instead of using additional power regulators. Finally, a prototype consisted of 150W boost converter has been designed and built to demonstrate the feasibility of the proposed contactless photovoltaic DC power service. Experimental results show that 74~83% overall system efficiency is obtained for the 10W~80W load.

• International Journal of Advanced Culture Technology
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• 제9권2호
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• pp.100-105
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• 2021

Contactless service is rapidly emerging as a new growth strategy due to consumers who are reluctant to the face-to-face situation in the global pandemic of coronavirus disease 2019 (COVID-19), and various technologies are being developed to support the fast-growing contactless service market. In particular, the restaurant industry is one of the most desperate industrial fields requiring technologies for contactless service, and the representative technical case should be a kiosk, which has the advantage of reducing labor costs for the restaurant owners and provides psychological relaxation and satisfaction to the customer. In this paper, we propose a solution to the restaurant's store operation through the unmanned kiosk using a state-of-the-art artificial intelligence (AI) technology of image recognition. Especially, for the products that do not have barcodes in bakeries, fresh foods (fruits, vegetables, etc.), and autonomous restaurants on highways, which cause increased labor costs and many hassles, our proposed system should be very useful. The proposed system recognizes products without barcodes on the ground of image-based AI algorithm technology and makes automatic payments. To test the proposed system feasibility, we established an AI vision system using a commercial camera and conducted an image recognition test by training object detection AI models using donut images. The proposed system has a self-learning system with mismatched information in operation. The self-learning AI technology allows us to upgrade the recognition performance continuously. We proposed a fully automated payment system with AI vision technology and showed system feasibility by the performance test. The system realizes contactless service for self-checkout in the restaurant business area and improves the cost-saving in managing human resources.

• 지식경영연구
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• 제22권3호
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• pp.235-252
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• 2021

정보통신기술의 발달과 코로나19는 호텔산업에 이례적인 변화를 불러일으켰고, 호텔 고객들의 서비스 로봇과 같은 비대면 서비스에 대한 수요가 급증하였다. 이에 본 연구는 혼합분석기법을 적용하여 호텔 고객의 비대면 서비스에 대한 인식을 조사하고자 한다. 구체적으로 본 연구는 구조방정식모형을 통해 변수들간의 상관관계를 파악하였으며, 나아가 퍼지셋 질적 비교 분석 기법을 적용하여 비대면 서비스를 제공하는 호텔 이용의도를 형성하는 변수들의 패턴을 도출하였다. 분석결과, 서비스 경험 공동창출, 즐거움, 개인화 그리고 신뢰가 비대면 서비스 이용욕구를 거쳐 이용의도에 유의한 영향을 미치는 것으로 나타난 반면에, 퍼지셋 질적 비교 분석 방법에서는 도출된 모든 패턴에서 즐거움이 핵심 요인으로 도출되었다. 이러한 분석결과를 토대로 본 연구는 호텔 고객의 비대면 서비스에 대한 심도 있는 이해를 위한 학술적 근거를 제시하였으며, 호텔 매니저들에게 위드 코로나 시대에 비대면 서비스 전략에 대한 구체적인 가이드라인을 제시하였다.

• 대한후두음성언어의학회지
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• 제32권1호
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• pp.43-47
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• 2021

Voice therapy is effective in many voice and speech disorders. However, patients have low accessibility to therapeutic facilities due to disease-unrelated reasons such as lack of time and pandemic of COVID-19. Contactless voice therapy could be an alternative and may helpful to all patients with voice and speech problems. We developed contactless voice and speech therapy program on the necessity of improving accessibility. Herein, we report the first case of voice therapy to 30 year-old female patient who complained voice change after total thyroidectomy using contactless voice and speech therapy service platform in Korea.

• 한국컴퓨터정보학회논문지
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• 제29권9호
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• pp.255-268
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• 2024

본 연구는 편의점 택배서비스의 서비스 품질과 프라이버시 위험이 고객 만족도 및 지속적 이용의도에 미치는 영향을 실증적으로 분석하고, 비대면 성향의 조절효과를 검증하였다. 편의점 택배서비스를 위한 연구모형의 가설 검증을 위해 부분최소자승법에 의한 경로모형 분석을 실시하였다. 연구결과로는 첫째, 편의점 택배서비스의 서비스 품질 중 서비스 가격, 신뢰성, 편의성은 고객 만족에 유의한 영향을 미치는 것으로 나타났다. 반면, 대응성은 고객 만족에 유의한 영향을 미치지 못하는 것으로 나타났다. 둘째, 프라이버시 위험은 고객 만족과 지속적 이용의도에 유의한 영향을 미치는 것으로 나타났다. 셋째, 고객 만족은 지속적 이용의도에 유의한 영향을 미치는 것으로 나타났다. 넷째, 비대면 성향은 대응성과 만족 간의 관계를 조절하는 것으로 나타났다. 본 연구의 결과는 후속 연구와 실무적 서비스 전략 수립에 유용한 통찰을 제공할 것으로 기대된다.

• 대한전자공학회:학술대회논문집
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• 대한전자공학회 2002년도 하계종합학술대회 논문집(1)
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• pp.375-378
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• 2002

This paper describes tile design and implementation of contact and contactless If card OS(Operating System) for Java Card, namely JCOS(Java Card 05). The JCOS complies with ISO/IEC 7816 and IS0/1EC 14443 standards. The JCOS conforms to Java Card 2.1.2 specifications. The JCOS is running on 32-bit ARMTTDMI with public key crypto-coprocssor. This paper describes only the dual-interface protocol of the JCOS which supports contact and contactless applications in a single chip. The JCOS has been completed with our sample banking service and access control service in ETRI up to now.

• Journal of Smart Tourism
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• 제3권2호
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• pp.23-36
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• 2023

Due to the phenomenon of aging, a new consumer segment known as the "new-silver generation" is emerging. Unlike the previous silver generation, this generation possesses significant economic power and consuming willingness, attracting attention from consumer goods companies. However, both the new-silver generation and the elderly face challenges in adopting contactless or self-service technologies such as self-order kiosks, resulting in negative reactions. Therefore, this study aims to investigate the attitude and response of the newsilver generation towards kiosks, as well as the factors influencing their resistance to such technology. By applying theoretical perspectives from the innovation resistance model, technostress theory, and the value-based model, this study identifies influencing factors for innovation resistance among the new-silver generation when using contactless technologies implemented in fast-food restaurants. The findings indicate that a lower awareness of new technologies and services corresponds to decreased adoption resistance, while a higher perceived value leads to more positive behaviors and attitudes among the new-silver generation utilizing kiosks at fast-food restaurants.

• 전력전자학회논문지
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• 제12권2호
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• pp.174-182
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• 2007

신재생에너지 중에서 태양광 에너지가 중요 에너지원으로서 각광받고 있고 적용이 증대되고 있다. 특히, 미래에는 하이브리드 태양광 발전 시스템이 독립 분산 전원 시스템으로 널리 사용될 것으로 예상되고 있다. 본 논문에서는 DC전력을 기계적인 접촉에 의해 전달하는 것보다는 마그네틱 커플링에 의해 비접촉으로 에너지를 전달 할 수 있는 무접점전원장치를 사용한 직류수용가 서비스 태양광발전시스템을 제안하였다. 제안 적용된 무접점 전원장치는 무접점 변압기와 Half-bridge LLC 공진컨버터, 영 전압 스위칭 Boost컨버터로 구성되어 있다.

• 한국프랜차이즈경영연구
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• 제12권1호
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• pp.7-19
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• 2021

Purpose: According to the growth of technology in the service industry, the interaction service between customer and employee has recently been transformed into between customer and technology by Self Service Technology (SST) requiring direct interaction with customers. In this context, self service technology such as unmanned ordering system installed at the store is actively introduced at the work place to reduce labor costs by food and retail company and the research for self-service technology which is rapidly replacing existing face-to-face service is needed. As the growth speed of SST is rapid, many researchers have studied the characteristics of SST, in every sector of business worldwide. Among the characteristics, attributes, Self Service Technology Quality (SSTQUAL) to evaluate SST is important because it may cause the customer's behavior. Thus, this research focuses on the effects of SSTQUAL on SST Satisfaction and SST continuance usage intention. This research suggests the guidelines for how Restaurant Company should prepare SST and build their customer satisfaction and continuance usage that increase the sales. Research design, data and methodology: This study tests the structural relationship between SSTQUAL of unmanned ordering system, SST satisfaction and SST continuance usage. SSTQUAL divided into four sub-dimensions and two categories, cognitive service attributes (Convenience, Functionality) and affective service attributes (Enjoyment, Assurance). In order to achieve the purposes of this research, research model and hypotheses were developed based on previous researches. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 524 customers experiencing SST and were analyzed through SPSS 25.0 and SmartPLS 3.0 statistical package program. Results: The findings of this research are as follows. First, all SSTQUAL have significant positive impacts on SST satisfaction. Second, SST satisfaction has significant positive impact on SST continuance intention. Third, cognitive service attributes and affective service attributes had wealth of explanation of service attribute more than a single dimension. Conclusions: The implications of this study are as follows. Overall, Restaurant Company should manage SSTQUAL consisting of not only cognitive service attributes (Convenience, Functionality) but also affective service attributes (Enjoyment, Assurance) to satisfy customers basically regardless of the type of restaurant.