• 농업생명과학연구
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• 제43권2호
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• pp.65-78
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• 2009

본 연구는 농산물인터넷 쇼핑몰을 이용하는 소비자들의 만족도에 영향을 미치는 요인들을 조사분석하고, 그 만족요인과 구전(추천)의도와의 관계를 규명하는데 목적을 두었다. 실증적 분석결과를 요약하면 인터넷 쇼핑몰 구매동기는 신뢰성보다 편리성이 가장 큰 요인으로 나타났다. 고객만족요인은 신뢰성, 상품의 다양성, 배송 및 고객지원, 보안성 등으로 조사되었으며, 이에 대한 만족도는 배송 및 고객지원이 가장 높고, 상품의 다양성은 다소 낮았다. 인터넷 쇼핑몰 활성화를 위한 개선과제는 반품, 환불 및 고객불만 사항의 신속한 처리가 가장 요구되고 있으며, 안전하고 다양한 결제시스템의 구축, 다양한 이벤트 및 고객서비스, 물량조달체계의 구축 등이 필요한 것으로 나타났다. 특히 서비스품질에 있어서 신뢰성과 보안성에 대한 소비자만족이 구전의도에 크게 영향을 미치며, 시스템 품질에 대한 만족도 구전의도에 비교적 큰 영향을 미치는 것으로 나타남으로써 이에 대한 개선이 시급한 것으로 판단된다.

• 유통과학연구
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• 제21권6호
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• pp.1-11
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• 2023

Purpose: As a modern distribution channel, the growth of e-commerce has brought more competitive pressures on e-marketplace, making trust and loyalty become top priority. As one of many sources of trust and loyalty issues, understanding the effect of careless marketing communications on consumers' perception is critical. This study examines the effect of careless marketing communications (e.g. misspellings, incomplete information) in website on consumers' trust toward and confidence in purchasing a product from an e-commerce. Research design and methodology: An experimental research design (with two experimental studies) was used in to test the hypotheses. Study 1 employs a single-factor design and study 2 employs a 2x2, full-factorial, between-subjects design. Results: Results of the two experimental studies (Study 1, n = 60; Study 2, n = 140) demonstrate that simple mistakes significantly decrease consumers' trust toward an e-commerce and their confidence to purchase from the e-commerce. The effect is found to be significant in the case of high-involvement products; whereas no effect is found in low-involvement products. Conclusions: E-commerce relies heavily on carefully crafted marketing communications to establish consumers' trust and confidence. These studies confirm the equal importance of distribution and communication in maintaining consumers' trust and sustainability of the business.

• 아동학회지
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• 제25권6호
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• pp.279-298
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• 2004

In this study, a sample of 249 mothers of 5- to 7-year-old kindergarteners responded to 4 questionnaires regarding maternal parenting stress, efficacy and behavior, and children's social competence. Teachers of the children also rated social competence. Correlations and regressions showed that parenting stress and difficulties in parenting were negatively related and parenting confidence and behavior were positively related to social competence, respectively. Parenting stress was the most influential variable to explain social competence. Maternal parenting stress was negatively related to parenting behavior and confidence, and it was positively related to difficulties in parenting. Parenting confidence was positively related and difficulties in parenting were negatively related to the subscales of parenting behavior, respectively. Parenting efficacy tended to play a mediating role between maternal parenting stress and parenting behavior.

• 복식
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• 제51권2호
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• pp.121-133
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• 2001

The study is designed to classify consumer groups based on their clothing shopping orientation and to examine the relationship among clothing shopping orientation, satisfaction to the shop-master, and factors of the shop-master's nature to understand clothing shopping orientation of women from 18 to 35. The final analysis was performed with 447 (consumers) ailed 336 (shop-masters) pieces of questionnaire. The data was analysed with SAS statistics package. The results of this study are as follows : 1. Clothing shopping orientation were composed of four dimensions : recreational shopping orientation, convenience/economic shopping orientation, store/brand loyalty shopping orientation, and shopping confidence. 2. In the satisfaction to the shop-master, the consumer was not satisfied by the appearance, product-presentation, and consumer-management of the shop-master but kindness, trust, and product-explanation by the shop-master. The shop-master guessed that consumers were completely satisfied. 3. The consumer had an influence on product-understanding, response, and consumer-understanding of the shop-master, and the shop-master guessed that consumers had an influence on every thing of shop-master. 4. The more consumers were store/brand loyal, the more they were satisfied with tole shop-master, and had an influence on the factors of the shop-master's nature. But consumers were confident on the shopping, were not shown to be significantly different in the satisfaction of the shop-master and the factors of the shop-master's nature.

• 유통과학연구
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• 제17권7호
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• pp.15-25
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• 2019

Purpose - e-Commerce is now one of the alternatives in shopping. Ease of Use and convenience aspects are the main supporting reasons that e-commerce is a trend for most people today. This study examines the relationship between the theory of technology to consumer behavior in using e-commerce applications. Research design, data, and methodology - The number of samples in this study was 600 samples from four major e-commerce made in Indonesia. The research method of this study Structural Equation Model (SEM) with AMOS and SPSS applications as analysis tools. Results - The results of this study state that most hypotheses support prior research and grand theory. On the other hand, the components of technology acceptance theory are mostly able to moderate variable consumer behavior in the digital era. Conclusions - The combination of essential elements of technology theory are oriented to the fundamental aspects of human beings as social beings. The most important thing for the development of the e-commerce industry to develop and be sustainable is the obligation to increase consumer confidence. The combination of components of technology theory and CCT can be a comprehensive marketing strategy and innovation to competitive advantage in the future.

• 한국생활과학회지
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• 제13권1호
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• pp.123-133
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• 2004

To investigate the factors that contribute to consumer satisfaction with the purchase of clothing, questionnaires were distributed and then consumer groups were classified according to their fashion life style on the internet shopping. The results were as follows: 1. Consumers groups were classified into trendy, Indifferent, brand inclined, conservative, and practicality- minded group by the fashion life style of the internet users. 2. From the analysis of the satisfaction factors on the internet clothing shopping, the factors were product variety, shopping convenience, customer service, confidence in order filling. 3. The most important consumer satisfaction factors according to the fashion life style were as follows: the trendy group considered the variety of clothing design most important. As for the Indifferent group, the tn, diversified collection of the products, and the convenience of unlimited time and space access that the internet site provided, were highly appreciated. With regard to the brand-inclined group, the presentation of product information and the convenience of unlimited time and space factors were highly appreciated. For the conservative group, the time and space factor were highly regarded, As far as the practicality-minded group was concerned, product price and size, the convenience of unlimited time and space access, and punctual delivery schedule were focused.

• Communications for Statistical Applications and Methods
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• 제24권2호
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• pp.163-172
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• 2017

Economic sentiment is typically measured using ordinary response options. The University of Michigan and the United States Conference Board are two widely used major indexes that have separately established independent consumer sentiment indexes based on three-level ordinary response options: positive, neutral, and negative. Notwithstanding, limited attention has been paid to the structural differences in their built-in formulas, which are referred to the disparate micro scoring schemes applied to an individual question. This paper examines the structural difference of the two indexes and then addresses situations where one is more reliable than the other. Real data from business tendency surveys of the Organization for Economic Cooperation and Development are used to illustrate our points empirically. As a conclusion, it is stressed that the two indexes should be handled with care when applied to economic sentiment comparison studies.

• 가정과삶의질연구
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• 제22권6호
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• pp.243-258
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• 2004

Adolescents motivation and ability to participate in leisure activities were investigated in this study. Relevant variables were also explored. The participants were middle and high school students.'rho data were collected by using a survey questionnaire. Seven hundred and forty one cases were used for data analysis. Major findings were as follows: 1 Adolescents 'motivation to participate in leisure activities was classified into four subcategories: self-development','sociality training', 'relaxation', and 'fun'. 1. The 'relaxation motivation' was the highest among the adolescents, and' sociality training motivation 'was lowest. High school students had relatively stronger motivation than middle school students. B. Adolescents 'ability to perform leisure activities consisted of 'control' 'enjoyment', and 'self-confidence'. 4. Male students had a higher leisure activity performance ability than female students. The score for' enjoyment ability 'was the highest, followed by 'self-confidence', and then 'control ability' 5. Major variables that influenced the leisure performance ability were gender, leisure attitudes, self-development motivation, sociality training motivation, and relaxation motivation.

• 한국콘텐츠학회논문지
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• 제9권3호
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• pp.241-249
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• 2009

최근 인터넷의 성장으로 온라인 브랜드 커뮤니티가 기업의 브랜드 자산을 구축하는데 중요한 수단이 되고 있다. 본 연구에서는 브랜드 커뮤니티유형에 따라 신뢰도, 동일시 및 브랜드 태도와의 영향관계를 파악하고자 하였다. 실증분석결과 첫째 고객자발형 커뮤니티가 기업개설형 보다 신뢰도와 동일성이 더 높게 나타났으며 브랜드 태도에 대해서도 더 호의적으로 평가되었다. 둘째, 커뮤니티 신뢰도에 대한 커뮤니티 유형과 커뮤니티 활동의 상호작용효과가 유의한 것으로 나타났으며, 커뮤니티 동일시에 대해서도 동일한 결과가 확인되었다. 따라서, 기업은 온라인상에서 효과적인 브랜드 관리를 위하여 커뮤니티 유형을 고려한 소비자의 신뢰도와 동일시 정도를 향상시키는 전략이 필요하다.

• 한국지역사회생활과학회지
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• 제22권2호
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• pp.223-234
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• 2011

The purpose of this study was to explain consumption experience of vitamin/mineral, aloe, calcium, red ginseng and glucosamine. It also explains influencing factors such as health related factors(importance of healthy eating, perceived role of food for health, health motivation), consumer attitude of healthy functional foods(reward from using healthy functional foods, confidence in functional foods) and individual characteristics(age, sex, education, income) on them. To do this, LIMDEP program was applied to estimate the logit model. The results of this study were as follows: 1) The levels of health motivation, reward and confidence from using healthy functional foods were found to be relatively low, while the levels of importance of healthy eating and the perceived role of food for health were found to be relatively high. It might imply that consumers would have some interest for health and food consumption. Also consumers expressed to have some experience for vitamin/mineral(50%), aloe(16%), calcium(23%), red ginseng(40%) and glucosamine(17%). 2) For influencing factors, age was found to be significantly influential to all of the products. If consumers were getting older, they were more likely to consume the products. In addition, reward from using healthy functional foods was found to significantly influence consumption experience of vitamin/mineral and calcium. If consumers perceived more reward from using vitamin/mineral and calcium, they were more likely to consume the products. For aloe, confidence in healthy functional foods was found to significantly influence consumption. Furthermore, sex was found to be a significant factor for consumption of vitamin/mineral.