• Title/Summary/Keyword: Consulting Results Quality

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Improvement and Application of Total Maximum Daily Load Management System of Korea: 1. Calculation of Total Amount of Pollutant Load in the Anyangcheon Watershed (우리나라 오염총량관리제도의 개선 및 적용: 1. 안양천 유역의 오염부하량 산정)

  • Kim, Kyung-Tae;Chung, Eun-Sung;Kim, Sang-Ug;Lee, Kil Seong;Seong, Jin-Young
    • Journal of Korean Society on Water Environment
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    • v.25 no.6
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    • pp.972-978
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    • 2009
  • This study modifies the present total maximum daily load (TMDL) system of Ministry of Environment and applies to the Anyangcheon watershed. Hydrologic Simulation Program-FORTRAN (HSPF) model is used to simulate both runoff and non-point source pollution, simultaneously, instead of QUAL2E. The drought flow (355th daily flow) is proposed for the target water quantity since it is easier to satisfy low flow (275th daily flow) for the target water quality than drought flow. The increase of discharge is more than the increase of pollutant load except for the period under low flow. The measured unit loads for non-point source are used to consider the regional runoff characteristics. The measured water quantity and quality data are used since the ministry of environment supports only water quality. This analysis results show some reasons for the improvement of the present TMDL system of Korea.

Measures to Improve the Efficiency of the Portable Air Quality Measurement System

  • CHOI, Jong-Sun;CHO, Dong-Myung;KWON, Woo-Taeg
    • Journal of Wellbeing Management and Applied Psychology
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    • v.5 no.3
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    • pp.27-41
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    • 2022
  • Purpose: In this study, pollutants generated in industrial areas were measured using a Portable Air Quality Measurement System(PAQMS). This study intends to examine in detail improvement measures and operational capabilities to operate a more efficient PAQMS. Research design, data and methodology: This study compares and analyzes the measurement values of the PAQMS and the measurement values of the national air quality measurement network. It is intended to develop a PAQMS corresponding to the data of the national measurement network by minimizing the errors that occur during comparative measurement and analysis and supplementing and improving the problems that occur during the current equipment calibration. Results: A PAQMS is an essential equipment for faster and more accurate measurement and analysis of pollutants in case of untimely measurement and civil complaints due to Micro Climate(local weather and environmental influences). Currently, there are many atmospheric measurement equipment in Korea, but only equipment for each item is produced and sold. Currently, these devices on the market must satisfy various conditions such as stable power, temperature, and humidity to calculate accurate measurement values. Conclusions: Therefore, there is no equipment that satisfies the conditions for performing detailed measurement in the field where accurate measurement is required. In this study, these field work conditions and contents for stable measurement were mentioned in the text.

A Study on the Development of the Communality Model of Service Quality for the Non-face-to-face and Face-to-face Automobile Insurance Market in China (중국 비대면 및 대면 자동차 보험 시장의 서비스 품질 공통모델 개발 연구)

  • Kwak, Young Sik;Han, Kang-il;Koo, Ja Kyung;Hong, Jae Won;Nam, Yoon Jung;Pak, Ji Young
    • Journal of Korean Society for Quality Management
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    • v.50 no.3
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    • pp.387-405
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    • 2022
  • Purpose: This study aims to develop a communality model to measure the service quality that the customers encounter on face-to-face and non-face-to-face automobile insurance before and after insurance purchase. Methods: For these purposes, we conduct a five-step program to develop a comprehensive communality model to measure service quality except insurance purchase channels. Results: As a result, we find five communality factors: value-added service for automobile maintenance, value-added service for drivers, quickness, dispatch service, and convenience of the service process. And the relative importance of service quality factors was in the order of value-added service for drivers, the convenience of the service process, quickness, and dispatch service, respectively. Conclusion: This study developed the opportunities to enhance service quality to attract customers. And it contributes to the academic literature by reporting the industry-specific service quality model, which maintains a theoretical gap in the online and offline automobile insurance industry.

Design of Probabilistic Model for Optimum Manpower Planning in R&D Department (연구개발 부문 적정인력 산정을 위한 확률적 모형설계에 관한 연구)

  • Kim, ChongMan;Ahn, JungJin;Kim, ByungSoo
    • Journal of Korean Society for Quality Management
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    • v.41 no.1
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    • pp.149-162
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    • 2013
  • Purpose: The purpose of this study was to design of a probabilistic model for optimum manpower planning in R&D department by Montecarlo simulation. Methods: We investigate the process and the requirement of manpower planning and scheduling in R&D department. The empirical distributions of necessary time and manpower for R&D projects are developed. From the empirical distributions, we can estimate a probability distribution of optimum manpower in R&D department. A simulation method of estimating the probability distribution of optimum manpower is considered. It is a useful tool for obtaining the sum, the variance and other statistics of the distributions. Results: The real industry cases are given and the properties of the model are investigated by Montecarlo Simulation. we apply the model to the research laboratory of the global company, and investigate and compensate the weak points of the model. Conclusion: The proposed model provides various and correct information such as average, variance, percentile, minimum, maximum and so on. A decision maker of a company can easily develop the future plan and the task of researchers may be allocated properly. we expect that the productivity can be improved by this study. The results of this study can be also applied to other areas including shipbuilding, construction, and consulting areas.

A Study on the Service Quality of Smart Factory Support Policy Using Kano Model and PCSI (Kano 모델과 잠재적 고객만족개선지수(PCSI)를 활용한 스마트 공장 지원정책의 품질속성 분석)

  • Kim, Hosung;Ji, Ilyong
    • Journal of the Korea Convergence Society
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    • v.11 no.3
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    • pp.9-18
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    • 2020
  • As the 4th industrial revolution has been an emerging issue, the government and industry has paid increasing interest to smart factory. The Korean government has made efforts to establish smart manufacturing capabilities of small-to-medium sized firms by providing supports for smart factory. However, the effectiveness of the supports and satisfaction of firms have hardly been analyzed. This study aims to analyze firms' satisfaction by attributes of policy suuports for smart factory and identify priorities for government supports. The results show that 8 out of 11 attributes were one-dimensional and 3 were attractive attributes. Among the 11 attributes, funding support was the top priority. The attributes such as dispatching external experts, consulting for sophistication of smart-factory, and consulting for maintenance and repair were also high priorities. These results imply that firms prefer supports for maintenance and sophistication to adoption or initial establishment of smart factory.

The Estimation of Environmental Capacity in the Gamak Bay Using an Eco-hydrodynamic Model (생태계모델을 이용한 가막만 해역의 환경용량 산정)

  • Kang, Hoon;Kim, Jong-Gu
    • Journal of Environmental Science International
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    • v.15 no.10
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    • pp.951-960
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    • 2006
  • The eco-hydrodynamic model was used to estimate the environmental capacity in Gamak Bay. It is composed of the three-dimensional hydrodynamic model for the simulation of water flow and ecosystem model for the simulation of phytoplankton. As the results of three-dimensional hydrodynamic simulation, the computed tidal currents are toward the inner part of bay through Yeosu Harbor and the southern mouth of the bay during the flood tide, and being in the opposite direction during the ebb tide. The computed residual currents were dominated southward flow at Yeosu Harbor and sea flow at mouth of bay, The comparison between the simulated and observed tidal ellipses at three station showed fairly good agreement. The distributions of COD in the Gamak bay were simulated and reproduced by an ecosystem model. The simulated results of COD were fairly good coincided with the observed values within relative error of 1.93%, correlation coefficient(r) of 0.88. In order to estimate the environmental capacity in Gamak bay, the simulations were performed by controlling quantitatively the pollution loads with an ecosystem model. In case the pollution loads including streams become 10 times as high as the present loads, the results showed the concentration of COD to be $1.33{\sim}4.74mg/{\ell}(mean\;2.28mg/{\ell})$, which is the third class criterion of Korean standards for marine water quality In case the pollution loads including streams become 30 times as high as the present loads, the results showed the concentration of COD to be $1.38{\sim}7.87mg/{\ell}(mean\;2.97mg/{\ell})$, which is the third class criterion of Korean standards for marine water quality. In case the pollution loads including streams become 50 times as high as the present loads, the results showed the concentration of COD to be $1.44{\sim}9.80mg/{\ell}(mean\;3.56mg/{\ell})$, which is the third class criterion of Korean standards for marine water quality.

A Study of the Characteristics of Tourism SNS Information and the Influence of Social Capital on the word of Mouth Intention Through the Immersion (관광 SNS 정보 특성과 사회적 자본이 몰입을 통해 구전의도에 미치는 영향 연구)

  • Kim, Dae-Seok;Seo, Young-Wook
    • Journal of Korea Entertainment Industry Association
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    • v.14 no.7
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    • pp.27-41
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    • 2020
  • The purpose of the project is to identify the relationship between the sub-factors of SNS information characteristics (information quality, information reliability) and the impact of immersion on social capital (connected capital) on word of mouth intention, and to present measures to revitalize the tourism industry using the results obtained. The study conducted empirical analysis on 326 adults aged 19 and older. The results of the study are as follows: First, it has been confirmed that the sub-factors of SNS utilization (information quality, information reliability) have a positive effect on immersion. Second, immersion has been verified to have a significant influence relationship on the degree of word of mouth intention. Third, it was analyzed that social capital has positive interrelationships with immersion and word of mouth intention. Based on these findings, social network services (SNS) in the tourism industry can be used as basic data to attract potential tourism customers in the future by providing efficient information on tourism products by utilizing social network services (SNS) in the development of tourism contents and marketing strategies, and it is meaningful in that it is intended to help the tourism industry in practice.

Research Trends of Oriental Medicine in Korea and Meta-analysis of Articles related to Stroke in the Journal of Korean Oriental Medicine (한의학회지의 뇌졸중 관련논문을 통한 한의학 연구동향과 질적 메타분석)

  • Ko, Seong-Gyu
    • The Journal of Internal Korean Medicine
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    • v.22 no.2
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    • pp.223-237
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    • 2001
  • Objective : There have not been studies on the oriental medicine research trends and qualitative analysis of Korean oriental medicine articles in Korea, particularly in the oriental medicine area. This study's purpose is to appreciate Korean oriental medicine's research trends and assess the quality of the Korean oriental medical journals' level. This study will help upgrade Korean oriental medical journals. Method : We found 93 stroke-related articles in the Journal of Korean Oriental Medicine, published between 1980(Volume 1) and 2001(Volume 45). We surveyed the institutes involved in each study, and the number of people in each study. We seperated by epidemiological study design, the studies into categories. Campbell and Stanley's study design into 6 categories, statistical methods into 13 categories. Next, we assessed the 41 articles by a checklist, which had 10 categories. The quality score was analyzed by survey variables over the period, which were divided by the date of publication: the 1980s, the first half of the 1990s, second half of the 1990s and 2000s. Results : 46.3% od the studies didn't use statistical methods. 56.1%, were case series studies by classification of epidemiological study design, and 53.6% were one-shot case studies designed by Campbell and Stanley's study design. The quality score was 58.33 point 60 is average. In quality level by Browman GP etc.'s, 83.0% of the studies were included in V levels. But, the quality scores were significant by presence of reviewer system, statistical method's usage, and over the period. Conclusion : The Journal of Korean Oriental Medicine needs to improve the quality its articles. To improve the quality of oriental medicine related articles, the following are necessary: working together, joint work of inter-educational system, strengthening of reviewer system, use of statistical methods, and consulting to the expert of research at the stage of study design.

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An Empirical Study on Enhancing User Satisfaction of Customer Service Information Systems (콜센터 고객정보시스템의 이용자 만족도 제고를 위한 실증 연구)

  • Cho, Seong-Ho;Park, Kwang-Ho
    • The Journal of Society for e-Business Studies
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    • v.18 no.2
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    • pp.257-277
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    • 2013
  • Those studies in the field of Management Information Systems and the Success Model of the DeLone and McLean's Information Systems suggest that some factors related to information systems should be developed and operated to affect the performance of the user's personal and companies through the introduction and use of corporate information systems. The purpose of this study is put on searching for some factors which impact on user satisfaction about the customer information management systems of call center. We did conduct on a survey of 539 people who are working as a call center counseling employees as setting up a structural equation model which reflects previous research on working environment and job satisfaction, and modified DeLone and McLean's information system success model. The results of this study are as follows. First, seven of the eleven hypotheses that three quality of the information systems might be affecting working environment, job satisfaction, user satisfaction were adopted Second, we confirmed that the working environment works as a the partial mediation and the quality of services works as a fully mediation between system/information quality and users' satisfaction. The implications of this study are that it is necessary not only to make a good working environment but also to keep improving it in order to boost the operational performance of information systems in the future.

The Effect of Information Quality and System Quality on Knowledge Service Competence: Focusing on Knowledge Service Types (지식서비스의 정보품질과 시스템품질이 지식서비스 역량에 미치는 영향: 지식서비스 유형을 중심으로)

  • Geun-Wan Park;Hyun-Ji Park;Sung-Hoon Mo;Cheol-Hyun Lim;Hee-Seok Choi;Seok-Hyoung Lee;Hye-Jin Lee;Seung-June Hwang;Chang-Hee Han
    • Information Systems Review
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    • v.21 no.4
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    • pp.1-29
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    • 2019
  • The knowledge resources take a role in promoting the sustainable growth of organization. Therefore, it is important for the members of organization to acquire knowledge consistently so that the company can continue to grow. Knowledge service is the field that provides information and infrastructure which enable the members of organization to acquire new knowledge. As we recognized the importance of knowledge services, we analyzed the level of knowledge service management and development through the impact of knowledge quality on user capabilities. First, the matrix of knowledge patterns was presented based on the type of information and the level of customer interaction. According to patterns, the knowledge service was classified into three types of information providing, information analysis, and infrastructure, and then the results of structural model analysis were presented for each type. It found that the impact of knowledge service quality on user competence was different according to the type of service. The results suggested new indicators for measuring the performance of knowledge services, and provided information for reconstructing services based on the user considering the integrated operation of knowledge service and organizational designing knowledge service.