• Title/Summary/Keyword: Consulting Results Quality

Search Result 157, Processing Time 0.026 seconds

A Study on the Effect of Consultant Capacity in the Consulting Services of Digital Industry on Influence of Customer Satisfaction and Re-contract Intention (디지털산업 컨설팅서비스에서 컨설턴트 역량이 고객만족과 재계약의도에 미치는 영향에 관한 연구)

  • Choi, Young-Seok;Lee, Seung-Hee;Son, Hong-Seup;Lee, Byeong-Ju;Seok, Ju-Yun;Hwang, Dong-Ryong
    • Journal of Digital Convergence
    • /
    • v.13 no.4
    • /
    • pp.163-174
    • /
    • 2015
  • While the scale of the consulting market growth in quantity quality, the consultant capacity is becoming important in the digital industry. The preceding elements of trust formation to the consultant capacity divided into ability, integrity, and benevolence of consultant. Also, the consultant capacity is to find out what effect the overall trust and customer satisfaction and re-contract. The results of the analysis, consultant capacity have positive(+) effects for the formation of the trust in the practice of consulting project, and consulting service trust has positive(+) effect in the relationship between customer satisfaction and re-contract. In addition, consulting service trust in consultant capacity appeared to has positive(+) mediating effects in the relationship between customer satisfaction and re-contract intend.

Development of flipped learning course model based on instructor coaching (교수자 코칭에 기반한 대학의 플립러닝강좌 개발 모델)

  • Kim, EunHee;Byun, HoSeung
    • The Journal of Korean Association of Computer Education
    • /
    • v.21 no.4
    • /
    • pp.39-52
    • /
    • 2018
  • There has been a lot of interest in flipped learning, but lacked practical research to support the faculty developing flipped learning courses in higher education institutions. The purpose of this study is to develop a consulting model for developing a flipped learning course that can be practically used by institutions such as center for teaching and learning that support faculty teaching to improve the quality of instruction. A 'Coaching based on flip learning course development consulting model' was derived through literature review and expert feedback. The 8-step model is as follows: 1) survey of class development, 2) course orientation, 3) flipped learning, 4) expert class analysis, 5) flipped learning coaching, 6) flipped learning operation, 7) instructor reflection, and 8) feedback and revision. Based on the results of this study, it is possible to provide professional and practical guide systematically, and also help to improve quality of lesson.

Effect of Quality Management on the Performance: Focusing Manufacturing Companies Awarding Korean National Quality Awards (품질경영 활동이 기업의 경영성과에 미치는 영향 : 국가품질상 수상 제조기업을 중심으로)

  • Han, Sang-Hoon;Chung, Kyu-Suk;Hong, Seung-Pyo
    • Journal of Korean Society for Quality Management
    • /
    • v.42 no.4
    • /
    • pp.729-746
    • /
    • 2014
  • Purpose: This paper study the effect of the quality management on the performance among the manufacturing companies awarding the Korean National Quality Award(NQA). Methods: The data for 34 manufacturing companies are surveyed by the 7-point Likert scale and empirically tested. Results: Even among the companies awarding NQA for their excellent quality management level there are significant differences in their performance by their quality management levels. In particular, leadership and human resources categories have greater impacts on the performance. Conclusion: Even though the company awarded NQA(KQMA: Korean Quality Management Award) for its excellent quality management level, it is necessary to improve the quality management level continuously. This result supports the necessity of KQGA(Korean Quality Grand Award) which is awarded for the companies which improve quality management levels significantly after awarding KQMA.

Exploring the Antecedents Affecting Attitude, Satisfaction, and Loyalty towards Korean Cosmetic Brands

  • Asgari, Omid;Hosseini, Mehri Sadat
    • Journal of Distribution Science
    • /
    • v.13 no.6
    • /
    • pp.45-70
    • /
    • 2015
  • Purpose - This study's purpose is to examine the effects of the country-of-origin antecedents on overall attitudes and the impact of overall attitudes on satisfaction and loyalty. Research design, data, and methodology - This study provides useful insights into international female purchasing behavior in the cosmetic industry in South Korea. This study explores the elements of country-of-origin antecedents, (cultural interest, perception of brand image, perception of fashion, perception of product quality, perception of price, and perception of advertising), on overall attitudes as well as the effect of overall attitudes on satisfaction and loyalty. Results - The results show that the effects of such antecedents are significant. Additionally, the effect of overall attitudes on satisfaction and of satisfaction on loyalty were significant. Conclusions - The findings of this study provide some important practical implications. First, with customer brand awareness growing along with products standards, considering the concepts points of parities and points of differences, the Korean cosmetic industry should try to establish brand associations with natural organic ingredients in its cosmetic items, distinguishing them from the majority of non-Korean brands.

A Study on the Correlation Analysis between the Daily Earthwork Volume and Fine Dust Concentration

  • Dong-Myeong, CHO;Ju-Yeon, LEE;Tae-Hwan, JEONG;Woo-Taeg, KWON
    • Journal of Wellbeing Management and Applied Psychology
    • /
    • v.6 no.1
    • /
    • pp.1-7
    • /
    • 2023
  • Purpose: Fine dust is classified as a group 1 carcinogen and poses a significant environmental problem that urgently requires improvement to protect the environmental rights of citizens. Given the difficulty of implementing measures to reduce overseas sources of fine dust, it is essential to first devise specific measures to address domestic emission sources. As such, this study aims to analyze the correlation between earthwork volume control and fine dust concentration as preliminary management measures to reduce the impact of scattering dust at construction sites. Based on real-time air quality information, field management measures will be presented to mitigate the effects of dust emissions. Research design, data and methodology: As examples, we selected construction sites that had recently undergone small-scale environmental impact assessment consultations. The standard earthwork volume was classified into grades using 20% intervals, and we applied AERMOD to predict the weighted concentration of fine dust based on the earthwork volume class and analyzed its correlation. Results: The results of this study demonstrate a strong correlation between earthwork volume and fine dust concentration. By utilizing the correlation analysis between earthwork volume and fine dust concentration on-site, this finding can be utilized as an effective fine dust management plan. Conclusions: This involves determining the daily earthwork intensity based on real-time air quality information and implementing measures to reduce scattering dust.

A Case Study of Continuous Improvement Methodology by Calculated Quality-Cost (품질비용 산정에 의한 지속적 개선 방법 사례 연구)

  • Lee, Kang-In;Han, Seok-Man
    • Journal of Korean Society for Quality Management
    • /
    • v.33 no.3
    • /
    • pp.19-30
    • /
    • 2005
  • Recently many organization to become survival in changing marketplace, they must commit to implementing tools, systems, and quality management techniques. In this paper we develop process method of Team's problem-solving to reduce in failure costs. This paper suggest the step process how to measure quality cost reasonably that works in all types organizations. Or what is continuous improvement? Continuous improvement can be described as the continuous reduction of variation. Variation has many sources(machines, methods, materials, measurements, people, and environments) and cause(special & common in organization). As quality cost are not the answer to every organization financial, or quality-related problem, it's real results are designing & implementing quality cost system might be the answer.

Development of a Water Quality Indicator Prediction Model for the Korean Peninsula Seas using Artificial Intelligence (인공지능 기법을 활용한 한반도 해역의 수질평가지수 예측모델 개발)

  • Seong-Su Kim;Kyuhee Son;Doyoun Kim;Jang-Mu Heo;Seongeun Kim
    • Journal of the Korean Society of Marine Environment & Safety
    • /
    • v.29 no.1
    • /
    • pp.24-35
    • /
    • 2023
  • Rapid industrialization and urbanization have led to severe marine pollution. A Water Quality Index (WQI) has been developed to allow the effective management of marine pollution. However, the WQI suffers from problems with loss of information due to the complex calculations involved, changes in standards, calculation errors by practitioners, and statistical errors. Consequently, research on the use of artificial intelligence techniques to predict the marine and coastal WQI is being conducted both locally and internationally. In this study, six techniques (RF, XGBoost, KNN, Ext, SVM, and LR) were studied using marine environmental measurement data (2000-2020) to determine the most appropriate artificial intelligence technique to estimate the WOI of five ecoregions in the Korean seas. Our results show that the random forest method offers the best performance as compared to the other methods studied. The residual analysis of the WQI predicted score and actual score using the random forest method shows that the temporal and spatial prediction performance was exceptional for all ecoregions. In conclusion, the RF model of WQI prediction developed in this study is considered to be applicable to Korean seas with high accuracy.

An Optimization Approach to Data Clustering

  • Kim, Ju-Mi;Olafsson, Sigurdur
    • Proceedings of the Korean Operations and Management Science Society Conference
    • /
    • 2005.05a
    • /
    • pp.621-628
    • /
    • 2005
  • Scalability of clustering algorithms is critical issues facing the data mining community. This is particularly true for computationally intense tasks such as data clustering. Random sampling of instances is one possible means of achieving scalability but a pervasive problem with this approach is how to deal with the noise that this introduces in the evaluation of the learning algorithm. This paper develops a new optimization based clustering approach using an algorithms specifically designed for noisy performance. Numerical results illustrate that with this algorithm substantial benefits can be achieved in terms of computational time without sacrificing solution quality.

  • PDF

PERFORMANCE EVALUATION FRAMEWORK FOR ENGINEERING CONSULTANTS OF TAIPEI RAPID TRANSIT SYSTEMS

  • Chien-Hui Sun;Nie-Jia Yau
    • International conference on construction engineering and project management
    • /
    • 2011.02a
    • /
    • pp.426-431
    • /
    • 2011
  • The quality of performance evaluation on engineering consultants that provide design-related technical services is difficult to be measured, and only a handful of papers discussed the quality during the design stage. Although design cost is relatively far less than construction cost for a project, the decisions made in the design phase have a significant impact on the final products of the project, especially for large public construction projects. Therefore, this research focuses on reviewing and then establishing a performance evaluation framework for the consulting firms that execute detailed design and provide technical services for the Taipei Rapid Transit Systems (TRTS). By interviewing experts, this study first established a set of indicators to evaluate these firms' performance. Then, those indicators were incorporated into the four aspects of balanced scorecard (BSC) to establish the architecture of the evaluation mechanism. The weight of each indicator was calculated by analytic hierarchy process (AHP) from a survey conducted among experts. The results showed that the top-three indicators were quantity take-off, functions conformity, and budgeting. The framework of performance evaluation established by this study can be applied to measure service performance during the design stage. It not only facilitates the monitoring of consulting firms, but also helps to reduce unnecessary change orders and disputes during the construction stage.

  • PDF

A study for development and validation of the 'course evaluation' scale for learner-centered (학습자 중심의 '강의평가' 도구 개발 및 타당화 연구)

  • Park, Sung-Mi
    • Journal of Fisheries and Marine Sciences Education
    • /
    • v.23 no.1
    • /
    • pp.13-22
    • /
    • 2011
  • The purpose of this study was to development and validation of the 'course evaluation' scale for learner-centered in university. The research collected preliminary data from 1,567 university students's responses for item and scale quality analyses, and collected 2,539 university students's for item and scale quality analyses, and 300 university professors's responses for validation. Data were analyzed to obtain item quality, reliability, and validity analysis. The results of the study were as follows; The 'course evaluation' scale for learner-centered in university was defined by 5 factors. The 5 factors were structure and sincerity of lecture, suitability of report and test, level of consulting for student, application of educational media, communication. The results of the confirmatory factor analysis confirmed five sub-scales in the 'course evaluation' scale for learner-centered in university scale. Criterion-related validity evidence was obtained from the correlation analysis as the criterion measures. Cross validity evidence was obtained from the confirmatory factor analysis in university professors.