• 제목/요약/키워드: College of Business Administration

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The Effects of Service Quality on Customer Satisfaction in Case of Dissatisfied Customers

  • Kang, Byung-Suh;Cho, Chul-Ho;Baek, Jong-Deuk
    • International Journal of Quality Innovation
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    • 제8권1호
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    • pp.27-39
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    • 2007
  • In this study, we investigated the effects of service quality on customer satisfaction in education service industry, focusing on the opinion of dissatisfied customers who have decided to switch the service provider. Additionally, in professional service industries such as law, hospital, and education, customers expect visible results which are often ignored in earlier service quality studies. Customer's comprehensive assessment of the professional service depends on both process quality experienced during service delivery and service result perceived after service delivery. The hypotheses on the causal relationships among service quality, customer satisfaction, intention to switch service provider, and service performance were tested by using Structural Equation Model.

Validation of Technology Acceptance Model in Educational Laptop Settings

  • Kim, Sung;Shin, Doo-Young;Kalinowski, John
    • 한국산업정보학회:학술대회논문집
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    • 한국산업정보학회 2007년도 춘계학술대회
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    • pp.154-159
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    • 2007
  • This article focuses on the psychometric stability of the technology acceptance model (TAM) by Davis [8] when applied to laptop usage in the educational settings. Using a survey of 297 users, this research provides evidence that the TAM provides a model for a valid and reliable measure to use among students in assessing their perceptions of laptop usage. Given this evidence, those involved with implementation and training in laptop environment can confidently apply the instrument.

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Efficient weight initialization method in multi-layer perceptrons

  • Han, Jaemin;Sung, Shijoong;Hyun, Changho
    • 한국경영과학회:학술대회논문집
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    • 한국경영과학회 1995년도 추계학술대회발표논문집; 서울대학교, 서울; 30 Sep. 1995
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    • pp.325-333
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    • 1995
  • Back-propagation is the most widely used algorithm for supervised learning in multi-layer feed-forward networks. However, back-propagation is very slow in convergence. In this paper, a new weight initialization method, called rough map initialization, in multi-layer perceptrons is proposed. To overcome the long convergence time, possibly due to the random initialization of the weights of the existing multi-layer perceptrons, the rough map initialization method initialize weights by utilizing relationship of input-output features with singular value decomposition technique. The results of this initialization procedure are compared to random initialization procedure in encoder problems and xor problems.

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Validating the Entrepreneurial Intention Model on the University Students in Saudi Arabia

  • HODA, Najmul;AHMAD, Naim;AHMAD, Mobin;KINSARA, Abdullah;MUSHTAQ, Afnan T.;HAKEEM, Mohammad;AL-HAKAMI, Mwafaq
    • The Journal of Asian Finance, Economics and Business
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    • 제7권11호
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    • pp.469-477
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    • 2020
  • The main objective of this paper is to examine the applicability of Linan and Chen's entrepreneurial intention model (EIM) in predicting the entrepreneurial intention. EIM is an adaptation of the Theory of Planned Behavior that focuses on entrepreneurial intention and hypothesizing slightly different patterns of relationship with regards to subjective norms. The model also includes human capital and demographic factors. Snowball sampling method was used to collect data using the entrepreneurial intention questionnaire (EIQ) through several social media platforms. The survey indicates that the overall entrepreneurial intention of Saudi students is high (mean = 5.41). Eight out of the seventeen hypothesized relationships were found to be significant. Among the demographic variables, gender-personal attitude was significant whereas self employment experience and years of business education were found to be significantly related with perceived behavioral control. The statistical analysis using partial least square structural equation modelling validated the model. All the three antecedents of entrepreneurial intention were significantly related with entrepreneurial intention. The results of this study will help policy makers to get deep understanding into the phenomenon of entrepreneurship among Saudi university students and thereby develop a conducive environment. This study also validates the entrepreneurial intention model in a different cultural context.

A Case-based Decision Support Model for The Semiconductor Packaging Tasks

  • Shin, Kyung-shik;Yang, Yoon-ok;Kang, Hyeon-seok
    • 한국지능정보시스템학회:학술대회논문집
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    • 한국지능정보시스템학회 2001년도 The Pacific Aisan Confrence On Intelligent Systems 2001
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    • pp.224-229
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    • 2001
  • When a semiconductor package is assembled, various materials such as die attach adhesive, lead frame, EMC (Epoxy Molding Compound), and gold wire are used. For better preconditioning performance, the combination between the packaging materials by studying the compatibility of their properties as well as superior packaging material selection is important. But it is not an easy task to find proper packaging material sets, since a variety of factors like package design, substrate design, substrate size, substrate treatment, die size, die thickness, die passivation, and customer requirements should be considered. This research applies case-based reasoning(CBR) technique to solve this problem, utilizing prior cases that have been experienced. Our particular interests lie in building decision support model to aid the selection of proper die attach adhesive. The preliminary results show that this approach is promising.

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투자와 회수를 고려한 기업의 최적 현금 관리 (Optimal Control for Cash Management with Investment and Retrieval)

  • 김은갑;변진호;배재현
    • 산업공학
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    • 제24권4호
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    • pp.396-407
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    • 2011
  • We develop a cash management model in which firms face randomly occurred investment projects and retrieve investments upon the maturity of these projects. Using the Markov Decision Problem approach, we examine a control policy which dynamically adjusts the cash balance under the discounted cost criterion. The existence of an optimal policy is shown under some conditions. The optimal solution procedure is developed to find the optimal points and the optimal sizes for adjusting the cash balance. In numerical experiment, we investigate important structural properties of the optimal cash management policy.

The Impact of Financial Variables on Firm Profitability: An Empirical Study of Commercial Banks in Oman

  • JAYARAMAN, Gopu;AZAD, Imran;AHMED, Hanaa Sid
    • The Journal of Asian Finance, Economics and Business
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    • 제8권5호
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    • pp.885-896
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    • 2021
  • The general role of commercial banks is to provide financial services to the general public and business, ensuring economic and social stability and sustainable growth of the economy. Commercial banks play an important role in mobilizing and channelizing funds for investment activities. This study analyzes the impact of the key financial variables on the net profit of the selected commercial banks in Oman. The study employs times series panel data - cross-sectional analysis of the key financials of five leading commercial banks for a period of 13 years from 2007 to 2019. The results reveal that the correlation matrix of the selected variables has a positive relationship with net profit, assets, deposits, loans, and interest income. However, the findings also shows a negative relationship between net profit and net loans to total deposits ratio. The study found net loans is the main independent variable that influences the profitability of the banks since the key source of revenue comes from the lending operations. The assets, total capital adequacy ratio have a mixed effect on the profitability of commercial banks. The total deposits and capital adequacy ratio have a negative effect on profitability mainly because excessive liquidity will increase the cost of capital and reduce the return on investment. Focusing on lending operations with a sound credit portfolio will improve profitability.

The Influence of Global Citizenship Consciousness of University Students Majoring in Business Administration on Human Rights Sensibility

  • LEE, Hyo-Young
    • 동아시아경상학회지
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    • 제9권1호
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    • pp.71-81
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    • 2021
  • Purpose - This study verified the mediating effect of volunteer activities in the influence of global citizenship consciousness on human rights sensitivity of university students majoring in business administration. Research design, data, and methodology - The survey was conducted on 172 4-year college students in G City, Korea. SPSS 23.0 program was used to perform frequency analysis, descriptive statistics analysis, correlation analysis, reliability analysis, and multiple regression analysis. In addition, path analysis was conducted to confirm the mediating effect of volunteer activities. Result - First, the "justice domain" had a statistically significant effect on human rights sensitivity. Second, the "cognitive domain" had a positive and significant effect on volunteer participation. Third, the volunteer participation of university students majoring in business administration had a positive and significant effect on human rights sensitivity. Fourth, in the relationship between global citizenship consciousness and human rights sensibility of university students, volunteer participation had a partial mediating effect. Conclusion - The period of college enrollment is an important time to establish life goals and strategies as adults. Therefore, if the university environment is built to grow into a healthy global citizen, it will help to cultivate global competence and the "sensitivity to human rights" that is more emphasized in the era of the 4th industrial revolution.

그룹 테크놀로지를 이용한 대학에서의 학생 민원 서비스 리엔지니어링 (University Service System for Students Using Group Technology : A Reengineering Case)

  • 최병돈;최석교
    • 산학경영연구
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    • 제11권
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    • pp.67-81
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    • 1998
  • 본 연구는 대학에서 학생관련 민원 서비스의 개선을 위한 방안의 하나로 제조업에서 사용되어 온 그룹 테크놀로지 개념을 학생 민원 서비스업무를 대상으로 그 적용 가능성을 관계 문헌을 토대로 모색하였다. 또한 기존의 학생 민원 서비스의 업무 흐름과 경유 부서의 복잡성을 분석하여 새로운 서비스셀을 구축하기 위한 업무 절차와 규정을 개발하였다. 새로운 서비스셀에 대한 평가를 위하여 민원 서비스의 리엔지니어링 전후의 업무처리 시간을 측정하여 비교한 결과, 신설 부서의 추가 없이 새로운 서비스셀로 서비스 소요시간과 경유인원의 획기적인 개선을 도모하였다.

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Review the Recent Fraud Detection Systems for Accounting Area using Blockchain Technology

  • Rania Alsulami;Raghad Albalawi;Manal Albalawi;Hetaf Alsugair;Khaled A. Alblowi;Adel R. Alharbi
    • International Journal of Computer Science & Network Security
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    • 제23권5호
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    • pp.109-120
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    • 2023
  • With the increasing interest in blockchain technology and its employment in diverse sectors and industries, including: finance, business, voting, industrial and many other medical and educational applications. Recently, the blockchain technology has played significant role in preventing fraud transactions in accounting systems, as the blockchain offers high security measurements, reduces the need for centralized processing, and blocks access to the organization information and system. Therefore, this paper studies, analyses, and investigates the adoption of blockchain technology with accounting systems, through analyzing the results of several research works which have employed the blockchain technology to secure their accounting systems. In addition, we investigate the performance of applying the deep learning and machine learning approaches for the purpose of fraud detection and classification. As a result of this study, the adoption of blockchain technology will enhance the safety and security of accounting systems, through identifying and classifying the possible frauds that may attack the accounting and business organizations.