Developing Internet Shopping Mall Strategy through CSF Analysis Based on Cognitive gap between Customers and Managers (CSF 분석을 통한 인터넷쇼핑몰 전략 -고객과 기업의 인식차이를 중심으로-)
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- Journal of Korean Society for Quality Management
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- v.29 no.1
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- pp.160-172
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- 2001