• 제목/요약/키워드: Clients' Experience

검색결과 169건 처리시간 0.027초

상담 전공 내담자가 경험한 상담자 진정성과 치료적 변화에 관한 질적 연구 (A Qualitative Study on Counselors' Authenticity and Therapeutic Changes based on Experience by Clients Majoring in Counseling)

  • 심은정;이희경
    • 한국콘텐츠학회논문지
    • /
    • 제22권7호
    • /
    • pp.332-344
    • /
    • 2022
  • 본 연구는 실제 상담에서 내담자들이 상담자의 진정성을 어떻게 인식하는지 그 구성요인들을 확인하고, 상담자 진정성과 관련된 치료적 변화와 그 과정에 대해 살펴보고자 수행되었다. 이를 위해 대학원에서 상담을 전공하고 있는 내담자 12명을 대상으로 심층면접을 실시하였고, 질적 연구 방법 중 근거이론 접근법을 사용하여 분석한 결과, 57개의 개념과 40개의 하위범주, 그리고 14개의 범주가 도출되었다. 주요 연구결과로는, 첫째 내담자가 인식하는 상담자 진정성의 구성 요인은 '진솔성,' '진심어린 태도,' '정성스런 돌봄'으로 확인되었다. 둘째 상담자 진정성은 내담자에 대한 깊은 수준의 수용과 공감이 동반될 때 더 깊고 일반화된 치료적 변화를 가져오는 것으로 나타났다. 마지막으로 상담자 진정성의 치료적 변화로는 '자기이해와 수용의 증가', '진정성 모델링의 일반화', '문제 대처에 대한 적극성 증가'로 나타났다. 본 연구는 실제 상담에서 내담자가 경험한 상담자 진정성과 치료적 변화에 대해 면밀히 살핌으로써, 진정성이 가지는 치료적 가치와 관련 요인들을 확인하고 초심상담자의 훈련과 교육에 대한 시사점을 제공하였다는데 그 의의가 있다.

Customer Experience Management: An Innovative Approach to Marketing and Business on the Fashion Retail Industry

  • Arineli, Adriana
    • 융합경영연구
    • /
    • 제4권2호
    • /
    • pp.1-19
    • /
    • 2016
  • The purpose of this study was to examine the issues involved in offering superior customer experience on fashion retail stores in Brazil. The approach used to access CEM (Customer Experience Management) issues was a special questionnaire with 23 questions, through a research with managers of three important brazilian fashion retail chains (focused on class A clients). Some statistical techniques were used for data processing. It was possible to analyze the aspects that impact on the customer experience and their relevance. it was possible to realize that CEM is effective in increasing productivity and, so, it can be used as a guideline matrix management in decision making to promote superior customer experiences. The classical management is usually conservative and avoids to deal with strategies that do not necessarily involve numbers. Dealing with intangible and so subtle experience is unusual and a huge challenge, but sometimes it is necessary to look beyond the obvious and accessible statistics. If CEM is a strategy to focus on operations and processes of a business around the customers experiences with the company, it is essential to structure it and find out its effectiveness.

불임피술주부(不妊被術主婦)의 가정적(家庭的) 배경(背景)에 관(關)한 연구(硏究) (A Study on the Family Situation of Sterilized Homemakers)

  • 김지화
    • Clinical and Experimental Reproductive Medicine
    • /
    • 제4권2호
    • /
    • pp.23-34
    • /
    • 1977
  • A study was carried out for the evaluation on family situation of 900 homemakers those who had received tubal sterilization operation (laparoscopic and minilaparotomy) at family planning clinic, Seoul Red Cross Hospital from October 1974 to September 1977. The results obtained are as follows: 1) In age distribution, predominant age group consisted of those $31{\sim}35$ years frequency of 43.2% and average age was 33.3 years. 2) Educational level showed that homemakers who finished primary school accounted for 37.3% of the total and those having middle school education comprised 28.7%, and 24.3% of them were high school graduates, 8.3% of them were college graduates. On the other hand, husband's education level showed that, 37.6% of them were high school graduates, 29.7% were college graduates and 19.9% were middle school graduates, therefor, educational level of husbands was one step higher than wives. 3) In the gravidity at the tubal sterilization, the highest incidence(18.4%) among 853cases was the group of gravida 5, and 16.2% gravida 4, and the gravidity ranged $1{\sim}23$. Average gravidity of clients was 6.0. 4) Among the total number of 900 clients, 778cases (91.3%) had no experience of spontanous abortion, history of 1 abortion in 5.9%, 2 abortions in 1.8%, and it showed the decresed incidence of spontanous abortion recently. Average was 0.15. As regarding induced abortion, in spite of only 142 homemakers (16.7%) had no history of induced abortion, 20.5% had experienced 1 induced abortion before sterilization, 17.7% had 2 induced abortions, 14.6% had 3 abortions, 10.3% had 4 abortions, and 0.2% (2cases) had over 20 abortions. Average was 2.7. 5) In regarding to the number of living children, the greatest number (45.0%) of clients had 3 children, and 26.5% 2 children, 19.7% 4 children. Average number of their living children was 3.03. 6) Sex ratio of living children, among 18 clients those had 1 child, 17 homemakers had 1 boy and no girl, 1 homemaker had no boy and 1 girl only. Sex ratio showed that woman who had 2 boys and no girl accounted for 46.3%, however, those having no boy and 2 girls ocmprised only 1. 8% among 229 clients who had 2 children. Among 389 clients who had 3 children, in spite of woman who had 3 boys and no girl comprised 16.5%, but no boy and 3 girls only 1.5%. Among 170 clients who had 4 children, homemakers with 4 boys and no girl accounted for 4.1%, however, no boy and 4 girls 1.8% of the total. Among 52 clients, who had 5 children, woman with 5 boys and no girl comprised 3.9%, no boy and 5 girls 0%. Among 7 cases who had 6 children, there were 3 cases who had 3 boys and 3 girls, but only 1 cases had 1 boy and 5 girls and so on. These results showed a strong trend of male preference in Korea and this could be one of the inhibit factors for family planning.

  • PDF

암환자의 기독교신앙성숙과 불안과의 관계 연구 (The Relationship Between Maturity of Christian Faith and Anxiety of Patients with Cancer)

  • 민순
    • 대한간호학회지
    • /
    • 제19권1호
    • /
    • pp.118-126
    • /
    • 1989
  • The purpose of this study was to determine the relationship between the maturity of Christian faith and anxiety. Nurses are concerned with the spiritual dimension of clients' experience. The subjects of this study were patients with cancer in Y. University Hospital in Seoul Subjects were selected who knew their diagnosis, were aged 20 or older and agreed to the interview. A total of 35 patients were interviewed from August 1 to September 15, 1988. The instruments used in this study were the maturity of Christian faith scale developed by H.S. Choi and modified by the investigator, and an anxiety scale developed by the investigator. Data were analyzed by statistical methods including Frequency, ANOVA, and Pearson Correlation Coefficient. Results included the following : Hypothesis, “That as the degree of maturity of Christian faith of the patients increases, the degree of state anxiety will decreases”, was supported (${\gamma}$=-.8061, p<.001). According to this study, maturity of Christian faith is significantly related to on the reduction of anxiety of patients with cancer. In a holistic approach to their clients, nurses may have confidence that the maturity of Christian faith of their clients will contribute to the reduction of anxiety.

  • PDF

정신건강간호의 실체규명을 위한 업무경험 탐색 (An Exploration of Essentials of Psychiatric and Mental Health Nursing)

  • 오인옥;남경아
    • 정신간호학회지
    • /
    • 제27권4호
    • /
    • pp.415-426
    • /
    • 2018
  • Purpose: This study aimed to explore the essentials of psychiatric and mental health nursing by identifying the care experience of the psychiatric nurses. Methods: Eleven psychiatric nurses were recruited across five geographical areas in the Korea. Data were collected using semi-structured interviews from two focus groups, which were analyzed with an inductive content analysis. Results: Participants constructed two categories including 'nursing tasks for the client' and 'nursing tasks for the organization'. Subcategories of nursing tasks for the client are 'staying alert on crisis prevention', 'leading them to be real with eager and persistent will', 'nursing beyond role boundaries', 'tuning the needs of clients' family', 'taking journey with clients' personal life history', and 'doing invisible but recognizable nursing'. Subcategories of nursing tasks for the organization are 'working as a responsible team member', 'integrating team competencies at the center of team', and 'balancing protection and control'. Conclusion: Psychiatric nurses played professional and holistic care roles for the clients, and managerial roles for the organizations. This study provides essential data for defining psychiatric nursing and estimating the appropriate ratio of psychiatric nursing staffing.

한국에서의 ACT(Assertive Community Treatment) 적용에 대한 사례관리자의 경험에 관한 연구 (A qualitative study on the case managers' experiences of implementing Assertive Community Treatment model in Korea)

  • 하경희
    • 사회복지연구
    • /
    • 제41권3호
    • /
    • pp.107-133
    • /
    • 2010
  • 최근에 정신보건 영역에서 사례관리에 대한 관심이 높아지고 그 중요성이 강조되고 있는 시점에서 본 연구는 ACT 모델을 지속적으로 적용해오고 있는 S 정신보건센터의 사례관리자들의 경험에 대하여 질적 연구를 실시하였다. 연구결과, 한국에서의 ACT 모델의 적용가능성을 확인할 수 있었으며, ACT 모델의 주요 특징인 팀 접근과 적극적인 서비스는 사례관리자의 역량을 높이고 클라이언트와의 관계의 질을 높임으로써 서비스의 효과를 가져 오는 것으로 나타났다. 하지만 적극적인 서비스의 과정에서 전문가 주도와 클라이언트의 의존 사이에서 갈등을 나타냈으며 한국의 가족주의와 정신보건체계의 특성에 대한 고려가 중요한 것으로 나타났다. 이를 바탕으로 ACT의 확대 적용을 위한 논의를 하였다.

실내디자인업체 평가 및 선정 프로세스 모델에 관한 연구 (A Study on Evaluation Method and Matching Process Model for Interior Design Firms)

  • 정선영;이현수;최용의;김인한
    • 한국실내디자인학회논문집
    • /
    • 제25호
    • /
    • pp.280-289
    • /
    • 2000
  • The purpose of this study is to suggest a evaluation method and matching process model which derives suitable design firm for a client. Unlike the existing evaluation method, the suggested evaluation method and matching process for interior design firm allows a client specify his own needs. The evaluation methods utilizes designers experience record, past performance and customers post occupancy evaluation to derive design firms meeting clients requirements. With this method and matching process model, customers could access the design firms more efficiently and the design firms suitable for the clients needs could be suggested.

  • PDF

IT서비스 프로젝트의 이익개선율 영향요인에 관한 연구 (A Study on the Influencing Factors on the Profit Improvement Rate of IT Service Projects)

  • 이경배;오재인
    • Journal of Information Technology Applications and Management
    • /
    • 제17권4호
    • /
    • pp.127-156
    • /
    • 2010
  • Most companies in the IT service industry have suffered from low profitability although this industry is highly value added, which may result in losing the competitiveness of the industry. The purpose of this study is to identify the influencing factors on the profit improvement rate of IT service projects and suggest how to improve the profit improvement rate, thus recovering the competitiveness of the IT service industry. The 273 IT service projects conducted by an IT service company in Korea during the past three years were analyzed and the project managers who performed these projects responded to the questionnaire developed in this study. The result from the analysis of data collected shows that the influencing factors on the profit improvement rate of IT service projects include scheduling, experience in similar projects, the leadership of project leaders, the level of team skills, relationship with clients, and clients support.

  • PDF

스트레스 사건의 경험이 주의변화에 미치는 영향 (Influence of Stress Experience on Change of Attention)

  • 최남희;이남희;김희숙
    • 대한간호학회지
    • /
    • 제20권2호
    • /
    • pp.214-226
    • /
    • 1990
  • For a man to maintain attention, he needs to keep a certain level of arousal. An inordinate increase or decrease in the level of arousal eventually has a negative influence on attention. Precedent research has shown that the degree of attention changes when an experience of stress is related to anxiety resulting in a rise in arousal. This research was done to examine this hypothesis by looking at the 27 female students, 14 of whom had failed in the annual examination. The results of the investigation are as follows : The stress of failure in the examination was seen to raise the level of physiological arousal. Although pulse and electromyography showed no significant change, further inquiries should be made based on other types of methodology. In spite of the rise of arousal, the performance of selective task was degraded. This suggests those students failed to give moderate attention to given information for that kind of task. But the exact reason of that failure was not identified : that is it was difficult decide whether they gave too much attention to the anxiety brought about by stress. Performance of integral tasks, however, did not show any degradation. Judging from these results, stress seems to exert significant influence on attention in the selection of the appropriate information among the various options given. This offers an important hint in relation to the health care situation where nursing information is offered. Clients who receive nursing information in stressful situations may have difficulty in separating and selecting this helpful information from other options which they have acquired through their life experience. The content and terminology of nursing information may be strange and unintelligible to clients, although they are quite familiar and distinct to nurses. So, it is desirable for nurses to give, in addition and at the same time when nursing information is given, some certain related information as devices for selection, instead of merely giving nursing informations as such. So far it is not clear whether the concepts of information processing theory can be suitably applied to nursing. However, it is obvious, according to this research, that the quality of attention is disturbed in the stress situation. This is why further inquiries should be made into attention in practical nursing situation.

  • PDF

제2형 당뇨병 환자의 우울에 따른 자가간호 이행, 대사조절 및 심혈관계 위험지표 (Self Care Activity, Metabolic Control, and Cardiovascular Risk Factors in accordance with the Levels of Depression of Clients with Type 2 Diabetes Mellitus)

  • 이해정;박경연;박형숙
    • 대한간호학회지
    • /
    • 제35권2호
    • /
    • pp.283-291
    • /
    • 2005
  • Purpose: The purpose of this study was to explore the levels of depression experienced by clients (N=152) with Type 2 Diabetes Mellitus(DM), and to compare the levels of self care activity, metabolic control and cardiovascular risk factors between depressed and non-depressed clients. Method: Participants aged 50 and above were conveniently recruited in B city. The levels of depression, self-care activity, metabolic control of glucose and lipids, and cardiovascular risk factors of the participants were measured by using questionnaires and blood tests from November, 2003 to June, 2004. Data was analyzed with descriptive statistics, Pearson correlation, Spearman rho and t-test using the SPSS WIN 10.0 program. Result: The prevalence of depression(CES-D=16) among the participants was $44.1\%$. The levels of self-care activities(p=.012), glucose(p=.019), total cholesterol(p=.022), LDL(.007) and cardiovascular risk factors(p=.012) were significantly higher in the depressed group than those in the non-depressed group. Conclusion: Based on the findings, we concluded that many DM patients experience depression and the depression of type 2 DM clients is significantly related with self care activities, diabetic control, and cardiovascular complications. However, this study did not address causality among these variables. Therefore, further research, such as a longitudinal cohort study, is needed to identify causality among these variables.