• Title/Summary/Keyword: Class of Service

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Improving Customer Satisfaction Management using the Satisfied Customer Segmentation based on Latent Class Analysis (Latent Class Analysis 기반의 만족 고객 세분화를 이용한 고객만족경영 향상 방안)

  • Song, Ki-Jeong;Seo, Kwang-Kyu;Ahn, Beum-Jun
    • The Journal of the Korea Contents Association
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    • v.11 no.12
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    • pp.386-394
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    • 2011
  • Recently it is difficult to draw an improvement for customer satisfaction because the ratio of satisfied customers increases in customer satisfaction survey. In addition, the effectiveness of practical application of customer satisfaction survey decreases due to its constitution limitation on its data analysis. In order to solve these problems, it is necessary to develop a novel research to identify the strategy meanings and find dissatisfied factors of satisfied customers using the satisfied customers' reclassification. This study focuses on the satisfied customer segmentation based on Latent Class Analysis (LCA). The case study with high-speed internet service customers show that the satisfied customers are divided into three subgroups using LCA and we draw meaning results such as satisfaction and dissatisfaction factors through analyzing each group. This study is expected to play the role as the groundwork for the revitalization of customer satisfaction survey as well as improving customer satisfaction management.

A Content Analysis of B-Class Emotional Advertising Trend: Focused on TV commercials from 2015 to 2020 (B급 감성 광고 경향에 관한 내용분석: 2015년부터 2020년까지 공중파 TV광고를 중심으로)

  • Baik, Juyoun;Youm, Dongsup
    • Journal of the Korea Convergence Society
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    • v.13 no.1
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    • pp.179-188
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    • 2022
  • This study discovers the general characteristics of B-class Emotional Advertisements and analyses their trend. A content analysis was conducted on 498 advertisements on-aired between 2015 and 2020, which were sampled from the advertisements registered in the TVCF(www.tvcf.co.kr), the largest advertisement web portal in the Republic of Korea. The analysis concludes that the B-class Emotional Advertisements, employed in a wide range of genre, is most incorporated in comedy/exaggeration genres and is on a rising trend due to 2020 COVID-19 Pandemic. Furthermore, it is confirmed that the utilization of B-class emotional advertisement has also increased in domain of non-commercial advertisements, such as Public Service Advertisements, Governmental/Organizational Advertisements, and Corporate Public Relations (PR) Advertisements. The study validates the transformation of the B-class emotional advertisements from a demonstration of an eccentric minority subculture to an epitome of a new and adventurous mainstream culture, successfully serving a central role in both the commercial and non-commercial sectors. Depicting the caricatures of the social, cultural and economic phenomenon and the recent surge of individual's depression, fatigue and pessimism, B-class emotional advertisements provide sympathetic and emotional alleviating ground for people that contributed to its rise.

Perception of Elementary School Teachers about Nutrition Education (초등학교 교사의 영양교육에 대한 인식 조사 연구)

  • 김경애;정난희;오순희
    • Korean Journal of Human Ecology
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    • v.7 no.2
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    • pp.13-30
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    • 2004
  • The purpose of this study was to investigate the status of teacher's perception about the nutrition education of elementary schooL The results of this study were as follows. Most of the teachers responded that nutrition education necessitate in curriculum of elementary school, the main reason for necessity of nutrition education was for proper growth, they thought starting period of nutrition education was to begin when children are in a kindergarten and a infant home. The perception for a suitable person to teach the nutrition education showed dietician, parents, class teacher and a related teacher in oder and the time of that is a related class, as a spare time at everyday, a special activity time, and service a meal in order. Importances of the contents of a nutrition education were proper eating habits, growth and nutrition, a food hygiene and a disease in order. Problems of elementary students' nutrition were a unbalanced eating, a ingestion a processing and instant food too much, lack of table manner, fatness and a weak child in order. The most of expected effects through the nutrition education were a good table habits and manners, the way of a efficient nutrition education were a need of link with parents, a need of link the dietician. a teacher's class and training in order. The average score of nutrition knowledge was 6.3$\sim$6.9 out of 10 and teachers of Gwangju scored more higher on nutrition knowledge than teachers of Jeonnam, as they arranged a dietician was so.

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Study on Reduction of Excessive Noise and Vibration of Aft Part of High Speed Ro-Ro Passenger Ship (고속 여객선 선미부 과대 진동/소음 감소를 위한 연구)

  • Shin, Yunkil
    • Journal of Ocean Engineering and Technology
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    • v.33 no.2
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    • pp.196-202
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    • 2019
  • In this study, the excessive noise and vibration phenomena of a high-speed Ro/Ro passenger ship were analyzed, and a countermeasure was taken based on them. This ship was granted a comfort class notation by the classification society, which was COMFORT-VIBRATION-II and COMFORT-NOISE-CREW-II. However, unfortunately, excessive noise and vibration in the aft part of the ship were delivered from the twin shaft propellers, and therefore the Class Requirement was not satisfied before delivery. In order to obtain the class notation, all of the concerned parties came to an agreement to reduce the noise and vibration level during operation after delivery because a seasonal ferry service was already scheduled and the cabin was fully booked. The root cause of the massive amount of noise and vibration was mainly the propeller-induced excitation pulse and beating that occurred from the mismatch of the rotating speeds of the two shaft lines. A 1st order vibrating force and beating phenomena existed in the propeller. Thus, a reduction of the excitation force, elimination of the beating phenomena, and decrease of the noise level at the aft area cabins and public spaces were required. In addition, structural reinforcements were conducted using pillars and additional girders at the aft part of the decks.

The Research on the Preliminary Elementary School Teacher's Instructional Motivation Strategy on Earth Sector (초등예비교사들의 지구분야 수업동기 유발 전략에 대한 연구)

  • Kim, Soon-Shik;Lee, Young-Seob;Nam, Youn-Kyeong
    • Journal of the Korean Society of Earth Science Education
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    • v.4 no.3
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    • pp.258-266
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    • 2011
  • This study was carried out to P University of Education 111 students who participated in science materials study course 1 in spring semester 2011. Students have taken the course pre-service teachers of elementary school classes to target elementary school earth science field, they selected one of the sections to create a class and the students have fulfilled 15-minute classes in respectively from the first week of May 2011 to until end of that course. In this class, colleagues evaluated the classes and we used evaluated scores to determine level of instructional motivation strategy. The obtained results from this study are as follows; First, motivational strategies used by preliminary elementary school teacher were questions, presentation of pictures and photographs, storytelling, presentation of contradictory concepts and phenomena, pilot experiments Second, among preliminary elementary teachers' motivational strategies for teaching in the field of the earth storytelling, presenting contradictory phenomena and concepts, pilot experiment, presentation of contradictory concepts, questions got higher scores in the order. Third, storytelling received the highest scores by the evaluators. So we can consider storytelling as a good strategy for the next class. In particular, storytelling used by animism were more effective. Fourth, preliminary elementary school teachers used life knowledges and dairy experiences as instructional motivation.

System Design of High-Definition Media Transceiver based on Power Line Communication and Its Performance Analysis (전력선 통신 기반 HD급 미디어 전송 시스템 설계 및 성능 분석)

  • Kim, Ji-Hyoung;Kim, Kwan-Woong;Kim, Yong-K.
    • The Transactions of The Korean Institute of Electrical Engineers
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    • v.59 no.1
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    • pp.192-196
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    • 2010
  • Due to a development of a modem technology as Power Line Communication(PLC) over 200 Mbps, the high-speed multi-media data trasmission could be currently possible. The strength of the PLC has no more additional wiring work. PLC has also possible to high quality data transmission with currently electrical cable. It has a various strong point campare with existing wire and wireless communication technologies. In This paper we develop a high quality media transmitter-receiver based on merging the HomePlug AV, which is 200 Mbps class PLC technology and HDMI Interface technology. The video function was used for the VEDEO TEST GENERATOR in order to a property valuation. Smart Live 6 software were used for the assessment of audio property. As the result of measurement of the HD class images by capturing from the receiver of the PLC, the quality of images couldn't be confirm any deterioration, which has compared with original reflections. In case of audio part as the result of confirmation of the Phase, Magnitude, it has been confirmed that over 90% of nomal transmition and receiving of acoustic signal. It can be possible to have HD class Media service through the PLC.

Experiencing the Art/Craft/Handmade/Studio Furniture Aesthetics in Postmodernism Theoretically (III) -Creating a piece of wood furniture by transforming the Postmodern furniture aesthetics through the interpretation of metaphor-

  • Daniel, Vesta. A.H.;Moon, Sun-Ok
    • Journal of the Korea Furniture Society
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    • v.20 no.3
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    • pp.205-212
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    • 2009
  • Through this study, I explored a creation of the postmodern furniture aesthetics through the transformation by student's interpretation in experiencing the art/craft/handmade/studio furniture aesthetics in postmodernism theoretically for 'wood culture experience class' or 'wood love experience class' by the Korea Forest Service because the class tends to focus on making simple wood works involved just in the practical part. Qualitative conceptual analysis as the principal methodology was used to achieve the theoretical context in the experience programs. Following the lesson one on defining the postmodern aesthetics in New Design furniture as metaphor and the lesson two on interpreting an aesthetics of art and everyday life with the wood furniture which expresses the metaphorical and symbolical aesthetics appeared as New Design furniture in postmodernism in the previous papers, I developed lesson three on creating an object using eco-friendly materials like wood in transforming an aesthetics of postmodern furniture as the final stage of the study. Therefore, the students will be able to create a piece of eco-friendly wood furniture for our environment as metaphor transformed by his/her perspective regarding a piece of selected New Design furniture.

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Experiencing the Art/Craft/Handmade/Studio Furniture Aesthetics in Postmodernism Theoretically(II) -Interpreting the Postmodern Furniture Aesthetics in terms of Symbol and Metaphor-

  • Moon, Sun-Ok
    • Journal of the Korea Furniture Society
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    • v.19 no.6
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    • pp.498-506
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    • 2008
  • This study explored interpretation of the symbolical and metaphorical aesthetics in experiencing art/craft/handmade/studio furniture theoretically for 'wood culture experience class' or 'wood love experience class' by the Korea Forest Service because the class tends to focus on making simple wood works involved just in the practical part. Qualitative conceptual analysis as the principal methodology was used to achieve the theoretical context in the experience programs. After the lesson one on defining the postmodern aesthetics in New Design furniture as metaphor in the previous paper, I developed lesson two for an aesthetics of art and everyday life with wood furniture which expresses the metaphorical and symbolical aesthetics appeared as New Design furniture in postmodernism. As statement of objective in the second lesson, I explored that students in elementary schools personally transform and interpret the postmodern aesthetics of New Design furniture metaphorically with the meanings of symbol. As a result, the students will be able to write about the aesthetics of New Design furniture as metaphor in interpretation transformed by his/her perspective of a piece of selected New Design furniture.

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Development of daily solar flare peak flux forecast models for strong flares

  • Shin, Seulki;Lee, Jin-Yi;Chu, Hyoung-Seok;Moon, Yong-Jae;Park, JongYeob
    • The Bulletin of The Korean Astronomical Society
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    • v.40 no.1
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    • pp.64.3-64.3
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    • 2015
  • We have developed a set of daily solar flare peak flux forecast models for strong flares using multiple linear regression and artificial neural network methods. We consider input parameters as solar activity data from January 1996 to December 2013 such as sunspot area, X-ray flare peak flux and weighted total flux of previous day, and mean flare rates of McIntosh sunspot group (Zpc) and Mount Wilson magnetic classification. For a training data set, we use the same number of 61 events for each C-, M-, and X-class from Jan. 1996 to Dec. 2004, while other previous models use all flares. For a testing data set, we use all flares from Jan. 2005 to Nov. 2013. The best three parameters related to the observed flare peak flux are weighted total flare flux of previous day (r = 0.51), X-ray flare peak flux (r = 0.48), and Mount Wilson magnetic classification (r = 0.47). A comparison between our neural network models and the previous models based on Heidke Skill Score (HSS) shows that our model for X-class flare is much better than the models and that for M-class flares is similar to them. Since all input parameters for our models are easily available, the models can be operated steadily and automatically in near-real time for space weather service.

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A Qualitative Study on Difficulties of Teachers and Young Children in the Operation of the Full day Public Kindergarten Classes Regrouped in the Afternoon (공립유치원의 오후 재편성 종일반 운영에 따른 교사와 유아의 어려움에 대한 질적 연구)

  • Seo, Hyun;Lee, Seung-Eun
    • Korean Journal of Human Ecology
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    • v.17 no.3
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    • pp.399-411
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    • 2008
  • The study purposes to survey teacher's and child's difficulties which full day classes of public kindergarten regrouped in the afternoon time are having. The subjects are 4 full day class pre-service kindergarten teachers and 8 full-day class children in G Metropolitan City and in J Province. Data were collected through in depth interviews and participatory observation. According to the results, the variables of teachers' difficulties in managing full day classes regrouped in the afternoon time are "living as an outsider without a sense of belonging", "living as a false teacher rather than a real class teacher", and "living as a teacher giving specialty and aptitude education". The variables of children's difficulties are "moving like a migratory bird", "watching the clock and the door", and "being unable to concentrate". The study is expected to be useful as one of basic findings for desirable management of kindergarten full day classes regrouped in the afternoon time.