• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.23 no.5
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• pp.199-221
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• 2024

Transportation jurisdictions are making efforts to enhance the public transportation environment by implementing changes to bus routes, aiming to encourage a transition from private cars to city buses and to promote the use of public transport. However, as living standards improve, citizens are increasingly emphasizing not only mobility but also satisfaction with facility usage. To further boost the city bus services, it is essential to improve user satisfaction by addressing practical conveniences and meeting user demands effectively. This study conducted a satisfaction survey on city bus services targeting Cheongju citizens to assess the current service provision. The survey results indicate that enhancing user satisfaction is crucial for promoting the use of city buses. To identify main factors for improvement from a service perspective, this study analyzed potential enhancement points for city bus service satisfaction using two modified IPA techniques based on the survey results. Attributes were categorized into four aspects according to satisfaction and implicit importance levels. The authors believe that these results can serve as foundational data to formulate service improvement strategies and determine priorities for service enhancements, with the goal of increasing public transportation usage rates.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.37 no.2
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• pp.369-377
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• 2017

The city of Busan implemented the 'Bus Quasi-Public Operating System' as a part of the Public Transit Activation Policy. Although the reorganization of routes and fares had temporarily increased the number of passengers, it is facing a downtrend currently. This implies the limited capability of increasing the use of the city buses only by adjusting the systematic components of the system. Thus, the research aims to analyse the effect of improving the 'kindness service' as an alternative way to vitalize the use of city buses. The analysis uses the survey encompassing sixteen 'kindness service' factors that was collected from the passengers and the drivers of the city buses in Busan, and some of the notable findings are followed. According to the analysis of determining the level of importance on the 'kindness service' factors, four major categories were derived; a category to maintain/reinforce the kindness service, a category to make incremental improvement, a category to encourage improvement, and a category to make focusing improvement. Using the categories, the study then performed the cluster analysis on 33 city bus companies in Busan to determine the differences between the companies. Consequently, the companies were grouped into four; two groups (14 companies) showing more importance on the kindness service while the other two groups (19 companies) showing less. In addition, multivariate an analysis of variance (MANOVA) identified the significant differences of the four categories among the groups of companies, and the findings were taken into consideration on further improvement plans of kindness service in the city buses of Busan.

• Proceedings of the KSR Conference
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• 2004.10a
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• pp.1601-1606
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• 2004

Nowadays, the bus system of a metropolitan area is improving very fast. According to the bus, commuter railways increase their competitive power. For this, trains get the mobility increasing, effective transferring system and unified information service. For the mobility increasing, commuting railway must be faster by flexible train diagram and facilities improvement. And finally, optimal commuter train, 'Liner' is needful. And for effective transferring system, it is necessary that railway station and transferring center of a city be merged. And it is needful that direct management bus by railway company and unification fare system on metropolitan region. Next, for information service system improving, the commuting railway station must be regional transportation hub at first. And it is needful that unified line map of trunk line transportation systems and regionally collective transportation system information book. Therefore, metropolitan commuting railways compete with trunk line bus and cooperate with feeder line bus, and can make optimal metropolitan public transportation systems.

• Transportation Technology and Policy
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• v.11 no.5
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• pp.28-35
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• 2014

• Journal of Auto-vehicle Safety Association
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• v.15 no.4
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• pp.79-87
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• 2023

In recent years, the population of children has been declining in Korea. Moreover, the phenomenon of elementary school closures is on the rise, particularly in non-urban and some new city areas, highlighting the need for school buses for children. Despite the mandatory safety features in place, accidents involving school buses for children are on the rise, underscoring the need for improvement in the safety of these vehicles. While various studies have been conducted to enhance the safety of children during their school commute, there has been a notable gap in research analyzing the school commuting environment concerning the vehicle safety of these buses. Hence, this study aims to develop a set of service evaluation criteria for school bus routes, considering vehicle safety through the Analytic Hierarchy Process (AHP). By conducting a survey to gather information on the current status of school buses for children and through questionnaires targeting stakeholders in the school bus sector, the study analyzed requirements and operating conditions. These results were used to select evaluation criteria and structure the hierarchy based on the external and internal aspects of school bus services. Through AHP surveys conducted based on the designed criteria, experts identified safety as the most crucial aspect, with a specific emphasis on Vehicle Safety. Using these developed service evaluation criteria, the study plans to identify service-vulnerable routes through a real route analysis and recommend improvements, with the ultimate goal of creating a safe and convenient school commuting environment for children.

• The Journal of The Korea Institute of Intelligent Transport Systems
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• v.6 no.1 s.12
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• pp.1-12
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• 2007

The objective of Bus Information System developed as a part of the ITS, provides the operation information of buses to passengers and managers. The system uses roadside antennas (reading electronic tags on board buses) to enable wireless communication each other and radio data communication to deliver information about buses and their locations. This information is used to estimate the arrival time of the bus which will be shown on the bus stop message board or via internet. Bus Information System or Bus Management System (BMS) is going ahead and set up in many local governments, and recently quality improvement of the BIS is considered as a very important element in expanding of business or management. Therefore this research wished to contribute rationalization of the system by maintaining optimum quality. An gang was chosen to apply overall quality control process and will be evaluated in terns of its propriety and performance. This study has led the improvement of service and promote the use of public transits, which is the best way to solve the city traffic problem by effective management of public transits.

• Journal of Digital Convergence
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• v.8 no.4
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• pp.19-33
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• 2010

As one of the most traffic devices, bus has played a great role in Korea for the last years. However, a great many peoples in big cities have continually decreased with the increase of private car ownership. It causes lower quality of bus service and unstability of operation in many bus companies. In the several local government, the operation system of bus was changed to Bus Quasi-Public Operating System. The aim of this study is to assess the effects and to suggest improvement strategies of Bus QPOS. According to the results of the analysis, Bus QPOS has brought various positive effects, but it has occurred negative effects, especially a much increase of government subsidies to bus company. To resolve a negative effects, government should examine the whole condition of bus operations. This study suggests strategies to improve Bus QPOS, which is including transparency of management, fair assessment system, standard cost system for bus operations.

• Journal of Korean Society of Transportation
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• v.31 no.4
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• pp.76-84
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• 2013

The main objective of study was to determine the optimum level of bus service by bus route types for the effective improvement of bus route operating in semi-public transportation management. In pursuing the above, this study proposed to classify by bus route types based on publicity, profitability and potentiality. Using this methods of the classification, 113 bus routes in Busan were classified into bus routes of 8 types. And this study proposed desirable management of bus route operation according to 8 bus route types considering 9 bus operating characteristics such as bus route distance, operating number, state of passing through the CBD and so on. For proposing the desirable management, it was to do a statistical analysis of PCA(Principal Components Analysis) and to abbreviate 9 variables to 3. And it was drawn a conclusion effectively by making comparison between 8 bus rout types and 3 bus operating characteristics.

• KSCE Journal of Civil and Environmental Engineering Research
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• v.30 no.3D
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• pp.223-229
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• 2010

The bus transfer system has been extended from Seoul to Gyonggi province to provide better Seoul metropolitan area transit service in September, 2008. Moreover, the curved bus routes, except existing rapid bus routes, which cause longer travel time have been straightened out. Also, the Skip Stop operation suggested by passengers has been introduced to main stops in the newly added express bus lines. This study surveyed passengers service satisfaction for the recent adopted bus policies such as the transfer discount system and the express bus system in Seoul Metropolitan area. The survey results may be important foundation for future strategies for improvement. The survey included questionnaires about the importance and the satisfaction level on both quantitative and qualitative factors. The results were statistically analyzed by the modified IPA (Importance-Performance Analysis). As the result of the survey, the newly adopted services such as fare system, fare discount on transferring, travel time savings and increased number of stops are economically feasible and satisfactory, whereas the accessibility to stops, ventilation and air quality in vehicles are the priorities to be improved. Also, the safety and the information system is in need of improvement.

• Journal of Korean Society of Transportation
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• v.23 no.7 s.85
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• pp.53-61
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• 2005

The Seoul City Government recently reformed the entire public transport system in an effort to prevent further deterioration in urban bus system's performance and service level. To analyze into impact on the productivity of Seoul's urban bus firms, this paper measures firm-level technical efficiency and productivity change with data envelopment analysis and Malmquist index approach. The paper then conceptualizes that these forms produce three kinds of output (bus-kilometers, passengers, or bus-kilometers and passengers) using five inputs (driver, maintenance, management, vehicle and fuel). The findings show that most (over one half) firms experienced a decline (an improvement) in productivity in the case of specifying only bus-kilometers (passengers) as output. As a result, it is discovered that an average firm had no change in productivity in the case of combining bus-kilometers and passengers as output. This is because the efficiency of an average firm declined due to increase in employees per bus and to an decrease in kilometers per bus. while its effectiveness improved due to an increase in passengers per bus which was caused by an increase in routes and a change in fare structure.