• Information Systems Review
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• v.25 no.2
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• pp.125-144
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• 2023

Generative Artificial Intelligence (AI) technology is gaining global attention as it can automatically generate sentences, images, and voices that humans previously generated. In particular, ChatGPT, a representative generative AI service, shows proactivity and accuracy differentiated from existing chatbot services, and the number of users is rapidly increasing in a short period of time. Despite this growing interest in generative AI services, most preceding studies are still in their infancy. Therefore, this study utilized LDA topic modeling and keyword network diagrams to derive success factors for generative AI services and to propose successful business strategies based on them. In addition, using ChatGPT, a new research methodology that complements the existing text-mining method, was presented. This study overcomes the limitations of previous research that relied on qualitative methods and makes academic and practical contributions to the future development of generative AI services.

• Journal of Korean Society of Archives and Records Management
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• v.19 no.4
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• pp.221-230
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• 2019

This paper aims to introduce the case of operating electronic document system and record management system as one system called i-Works at Korea Midland Power Company. i-Works combines intelligent services, such as artificial intelligence and a chatbot, as a supplementary tool for record management. As such, the preparation process and progress direction for the development of the record management system is introduced, an in-depth review of real-time transfer and utilization of the functional classification system to enhance the utilization of the current records is presented, and new technologies, such as artificial intelligence for an efficient management of the increasing number of electronic records, are established.

• Journal of the Korea Society of Computer and Information
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• v.26 no.3
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• pp.29-34
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• 2021

With the advent of the 4th industrial revolution era, IT technology is creating new services that have not existed by converging with various existing industries and fields. In particular, in the field of artificial intelligence, chatbots and the latest technologies have developed dramatically with the development of natural language processing technology, and various business processes are processed through chatbots. This study is a study on a system that provides a close answer to the question the user wants to find by creating a structural form for legal inquiries through Slot Filling-based chatbot technology, and inputting a predetermined type of question. Using the proposal system, it is possible to construct question-and-answer data in a more structured form of legal information, which is unstructured data in text form. In addition, by managing the accumulated Q&A data through a big data storage system such as Apache Hive and recycling the data for learning, the reliability of the response can be expected to continuously improve.

• Smart Media Journal
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• v.10 no.4
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• pp.21-27
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• 2021

Recently, the importance of counseling is increasing due to the Corona Blue caused by COVID-19. Also, with the increase of non-face-to-face services, researches on chatbots that have changed the counseling media are being actively conducted. In non-face-to-face counseling through chatbot, it is most important to accurately understand the client's emotions. However, since there is a limit to recognizing emotions only in sentences written by the client, it is necessary to recognize the dimensional emotions embedded in the sentences for more accurate emotion recognition. Therefore, in this paper, the vector and sentence VAD (Valence, Arousal, Dominance) generated by learning the Word2Vec model after correcting the original data according to the characteristics of the data are learned using a deep learning algorithm to learn the multi-dimensional We propose an emotion recognition model. As a result of comparing three deep learning models as a method to verify the usefulness of the proposed model, R-squared showed the best performance with 0.8484 when the attention model is used.

• Proceedings of the Korea Contents Association Conference
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• 2018.05a
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• pp.363-364
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• 2018

최근 ICT의 새로운 흐름으로 특정 규칙 또는 인공지능 기술을 이용하여 사용자와 상호작용하는 챗봇 서비스가 개발되고 있다. 규칙 기반 챗봇은 매장의 데이터가 수정될 때마다 규칙이 작성된 파일을 수정해야한다. 본 논문은 소규모 매장에서 챗봇 서비스를 활용 시 관리자가 규칙 기반의 챗봇을 쉽게 수정할 수 있도록 규칙 생성기를 설계하고 구현한다. 제안하는 챗봇 규칙 생성기는 관리자가 컨셉, 매장 정보, 메뉴 정보만 수정하도록 인터페이스를 제공하며 관리자가 챗봇에 적용 버튼을 누르면 규칙 기반의 챗봇이 수정한 규칙들을 사용이 가능하도록 규칙 파일을 자동으로 생성한다.

• Proceedings of the Korea Information Processing Society Conference
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• 2024.05a
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• pp.371-373
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• 2024

디지털 헬스케어 기술이 고도화되면서 디지털 치료제와 원격 의료 서비스가 의료 산업과 일상생활에 널리 활용되고 있다. 그러나 빅데이터 기반의 AI 서비스가 보편화될 수 있도록 데이터 수집, 가공, 활용 과정에서 개인정보가 남용되거나 유출되는 보안 위협도 증가하고 있다. 본 논문에서는 AI 챗봇을 활용한 정신건강 서비스를 위한 보안 위협 대응책을 마련하고 개인정보보호 가이드라인을 수립하여 사용자들에게 안전한 서비스를 제공하고 개인정보보호를 강화하는 AI 챗봇 서비스를 위한 데이터 보안 가이드라인을 제안한다.

• Journal of Internet Computing and Services
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• v.24 no.4
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• pp.37-45
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• 2023

Adaptive has gained significant attention in Education Technology (EdTech), with personalized learning experiences becoming increasingly important. Next-generation chatbots, including models like ChatGPT, are emerging in the field of education. These advanced tools show great potential for delivering personalized and adaptive learning experiences. This paper reviews previous research on adaptive learning and the role of chatbots in education. Based on this, the paper explores current and future chatbot technologies to propose a framework for using ChatGPT or similar chatbots in adaptive learning. The framework includes personalized design, targeted resources and feedback, multi-turn dialogue models, reinforcement learning, and fine-tuning. The proposed framework also considers learning attributes such as age, gender, cognitive ability, prior knowledge, pacing, level of questions, interaction strategies, and learner control. However, the proposed framework has yet to be evaluated for its usability or effectiveness in practice, and the applicability of the framework may vary depending on the specific field of study. Through proposing this framework, we hope to encourage learners to more actively leverage current technologies, and likewise, inspire educators to integrate these technologies more proactively into their curricula. Future research should evaluate the proposed framework through actual implementation and explore how it can be adapted to different domains of study to provide a more comprehensive understanding of its potential applications in adaptive learning.

• The Journal of Information Systems
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• v.31 no.1
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• pp.175-195
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• 2022

Purpose The purpose of this study is to examine news articles and analyze trends and key agendas related to artificial intelligence(AI). In particular, this study tried to compare the reporting behaviors of Korea and the United States, which is considered to be a leader in the field of AI. Design/methodology/approach This study analyzed news articles using a big data method. Specifically, main agendas of the two countries were derived and compared through the keyword frequency analysis, topic modeling, and language network analysis. Findings As a result of the keyword analysis, the introduction of AI and related services were reported importantly in Korea. In the US, the war of hegemony led by giant IT companies were widely covered in the media. The main topics in Korean media were 'Strategy in the 4th Industrial Revolution Era', 'Building a Digital Platform', 'Cultivating Future human resources', 'Building AI applications', 'Introduction of Chatbot Services', 'Launching AI Speaker', and 'Alphago Match'. The main topics of US media coverage were 'The Bright and Dark Sides of Future Technology', 'The War of Technology Hegemony', 'The Future of Mobility', 'AI and Daily Life', 'Social Media and Fake News', and 'The Emergence of Robots and the Future of Jobs'. The keywords with high centrality in Korea were 'release', 'service', 'base', 'robot', 'era', and 'Baduk or Go'. In the US, they were 'Google', 'Amazon', 'Facebook', 'China', 'Car', and 'Robot'.

• Journal of the Korean Society for Library and Information Science
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• v.57 no.2
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• pp.349-377
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• 2023

With the recent advancements in artificial intelligence, the emergence of ChatGPT is expected to bring significant changes to various industries. In particular, there are active attempts to introduce ChatGPT in the education sector, and for librarians, utilizing ChatGPT is seen as an essential element for future learning tools. Against this background, this study aimed to examine librarians' perceptions of introducing ChatGPT in the school library through Focus Group Interviews (FGI). As a result, six themes were derived, including differences in perceptions of ChatGPT application in school libraries, teaching and learning activities utilizing ChatGPT, practical operation of ChatGPT, considerations for successful performance, librarians' required competencies and environment (infrastructure), and the development direction of ChatGPT utilization services in school libraries. Based on these findings, implications for the necessity of educational services utilizing ChatGPT were proposed. This study is significant as the first attempt to introduce ChatGPT in the school library field.

• Journal of Intelligence and Information Systems
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• v.28 no.2
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• pp.279-306
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• 2022

Public institutions and governments develop discussions on the premise that they can facilitate smooth public communication with the socially vulnerable by promoting citizens' welfare by providing voice-based service chatbots to citizens. The purpose of the study is to propose a plan for intelligent governments to provide quick and efficient administrative services by efficiently managing knowledge and information within and outside government organizations based on ICT and facilitating access and use of information for citizens, especially vulnerable groups. This paper confirms that citizens' attitudes, perceptions, and expectations for public institutions ahead of voice-based service provision are positive through small surveys and interviews with experts with knowledge of artificial intelligence, discuss the technical aspects of voice-based services, the significance and necessity of public institutions. In addition, the government and public institutions are considering the implications of using and providing voice-based services. As a result, chatbot's voice-based service is of great significance in providing an opportunity and platform for wider citizens to participate in intelligent government, to strengthen information accessibility, guarantee and strengthen human rights and basic rights of the socially vulnerable.