• 품질경영학회지
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• 제40권4호
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• pp.531-542
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• 2012

Purpose: This study examines the causal relationship among perceived call center service quality, perceived brand personality, and service loyalty. Methods: This study employs call center services in mobile phone, credit card, and internet shopping, to collect data from respondents via on-line survey, and analyzes causal relationship among above-mentioned three constraints. Results: Perceived call center service quality has a positive impact on perceived brand personality and service loyalty. Perceived brand personality has a positive impact on service loyalty. Cognitive loyalty has a positive influence on attitudinal loyalty. Attitudinal loyalty has a positive impact on behavioral loyalty. Perceived brand personality has a mediating effect towards perceived call center service quality and service loyalty. Conclusion: In order to improve service loyalty, it is necessary to understand diverse variables. Call center service companies are required to find the ways to improve their service quality, while positively applying the techniques of differentiating the brand personality used by manufacturing companies.

• 지식경영연구
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• 제15권3호
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• pp.67-93
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• 2014

The social capital of an organization is recognized as the origin of the knowledge capital creation, and it becomes the mechanisms which explain the interaction of members or which accelerate the behavior of the members to attain the goal of an organization (Park, 2001; Jang et al., 2011). Lots of researches show that this causal relationship empirically exists. Social capital and knowledge capital of an organization are one of the most important competitive advantages that a company needs. They are also the main dynamic drivers of the innovation activity. This study analyzes the relationship and examines the impact and role of an organization's social capital on intellectual capital and innovation activities in an organization. In other words, the main purpose of this study is to analyze the impact of social capital on the intellectual capital and innovation activities of, in particular, China local companies. This study empirically analyzed the survey data collected from the employees of the companies located in China. Our empirical results of this study showed that social capital has significantly causal effects on intellectual capital partially and also showed the intellectual capital has significantly positive effects on the innovation activities partially.

• 한국시스템다이내믹스연구
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• 제8권1호
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• pp.151-171
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• 2007

Without exception, diverse LULU(Locally Unwanted Land Use) facilities have been under the location conflict, especially between the public government units and local residents. In spite of repeated trials-and-errors, literally, the location conflict has shown no sign of improvement over time in Korea. As practical means to tackle these issues, this study focuses on divulging explicit and implicit relationships among key factors derived from the location conflict on the LULU facilities. Here, major research variables cover residents' agreement, residents' perception, compensation expectation, and public opinion. As the location conflict on the LULU facilities could be strengthened or resolved by the dynamic feedback system, it applies basic tools geared toward causal loop diagramming. After repeated experiments, the study highlights the fact that the residents' perception, compensation expectation, and public opinion, individually and collectively, exert significant impact on the residents' agreement ratio.

• International Journal of Quality Innovation
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• 제10권1호
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• pp.37-51
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• 2009

The purpose of TQM (Total Quality Management)-centered organizational culture is to enhance the efficiency of business through the proper allocation and concentration of restricted resources. In order to maximize the corporate profitability through customer satisfaction, what kind of, when and how many resources should be allocated and managed to the preventive TQM activities and corrective TQM activities have become a very important decision making factors at the point of high management. This study aims to identify the causal relationships of quality-centered organizational culture on service quality and customer satisfaction relating to service failure in food service industry. And this study is intended to discover the factors of quality-centered organizational culture which impacts on service recovery justice after service failure happens, and it can be helpful for the top managers to make a decision to how to form corporate structural culture.

• 한국건축시공학회:학술대회논문집
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• 한국건축시공학회 2018년도 춘계 학술논문 발표대회
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• pp.120-121
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• 2018

The construction industry is a typical labor-intensive industry, and is heavily influenced by the employment structure. However, research on how the employment structure of construction workers affects the construction industry has not been sufficiently studied. In this study, the major factors influenced by the employment structure in the construction industry are derived and the causal relationship between the factors is illustrated. The results of this study are expected to be used as data for setting direction of policies related to the employment structure of construction workers.

• 아동학회지
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• 제15권1호
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• pp.71-90
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• 1994

This study investigated sex differences in children's self-efficacy and causal relationships between children's self-efficacy and home environment. The home environment factors included mother's efficacy, marital satisfaction, child rearing attitudes, and socio-economic status. The subjects were 491 fifth and sixth grade children and their mothers. The data were analyzed by t-test using the SAS $PC^+$ program and covariance structural analysis using the PC-LISREL VI. The results showed that there were no sex differences in children's global self-efficacy level, but there were sex differences in some subfactors. Furthermore, we found that the same causal model appears for both sexs in the relationship between home environment and children's self-efficacy. That is, socio-economic status of the home and mother's psychological factors influenced mother's attitudes for child rearing which had a direct impact on children's self-efficacy.

• 한국정보시스템학회지:정보시스템연구
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• 제26권2호
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• pp.25-42
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• 2017

Purpose This study empirically examined the causal relationships among the level of advanced manufacturing technology(AMT), facilitation of alignment, the degrees of strategic alignment of management accounting information systems(MAIS), and the improvement of production performance. Design/methodology/approach Data for this study were drawn from a survey of the current status of AMT used in Korean manufacturing firms. At the beginning, 131 organizations responded to the request for information. However, during the survey, 5 firms withdrew from the survey, and as a result, 126 manufacturing firms were included in the research. In order to collect data, this study administered questionnaires with the participating firms. The survey was conducted during a 4-month period between November 2015 and March 2016. Findings The results showed that the level of AMT has a significant impact on alignment facilitation. A significant causal relationship between alignment facilitation and MAIS strategic alignment was also found. It was shown that under high degrees of MAIS strategic alignment, MAIS must provide broad-scope and integrated types of information. The causal relationships between MAIS strategic alignment and organizational performance were significant and positive. Thus, it is concluded that under high levels of AMT, a high degree of MAIS strategic alignment positively contributes to the improvement of a firm's production performance.

• 자원ㆍ환경경제연구
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• 제12권2호
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• pp.327-346
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• 2003

본고는 에너지소비와 경제성장의 관계를 밝히는 데 목적을 둔다. 먼저 에너지 소비, 물가, 실질소득으로 구성된 모형이 안정적임을 확인한 후, 오차수정모형을 이용하여 단기에 있어서 에너지 소비와 소득이 상호 영향을 미쳐 쌍방적 인과관계가 존재함을 보인다. 이와 더불어 예측오차의 분산분해와 충격반응함수를 도입하여 경제성장이 에너지소비를 증가시키나, 에너지소비증가가 경제성장에 미치는 효과는 단기적일 뿐 아니라 물가에 비교적 오랫동안 영향을 미친다는 것을 밝힌다. 이러한 사실은 우리나라의 경우 경제성장으로 에너지 소비가 증가하나, 증가한 에너지 소비가 인플레 등을 통해 경제성장의 장애요인으로 작용할 수 있음을 의미한다.

• The Journal of Asian Finance, Economics and Business
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• 제9권5호
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• pp.455-463
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• 2022

The current study adds to the body of knowledge about the mediation in the causal link between students' perceptions of the utility of eLearning and their learning performance. The data was collected from 500 questionnaires that were delivered to the students at the Vietnam National University of Ho Chi Minh City. Only 422 finished questionnaires were usable for analyses, indicating a responding rate of 84.4%. Multiple regressions were used to investigate causal correlations, whereas Goodman's (1960) techniques were used to investigate mediating relationships. The major findings reveal that both the utility and adoption of eLearning have an impact on students' learning performance, with usefulness being a crucial determinant of eLearning adoption for study. More meaningfully, statistical evidence on the mediation of adopting eLearning for study in the causal linkage from the usefulness of eLearning perceived by students to their learning performance was provided. The relevance of using eLearning for study is stressed in this study, where it is not only one of the key antecedents of their learning performance, but also acts as a mediator between the usefulness of eLearning and learning performance in the research model.

• 한국시스템다이내믹스연구
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• 제14권1호
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• pp.31-53
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• 2013

The purpose of this study is to explain the impact of hosting mega event using the system dynamics and to establish the model for analysis of the impact of hosting mega event. The results are as follows. First, the growth of inbound tourists have influenced long term effect. Second, the export has increased for a limited period only after the hosting mega event, but the increase in export returned to the previous state in terms of economic impact of mega event. Third, nation brand has been improved for a limited period only such as the economical impact in terms of socio-cultural impact of mega event. Last, citizenship consciousness has been improved after hosting mega event. Further researches have to be carried out to modify and reinforce the model.