• Title/Summary/Keyword: Call Service

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The Optimal respiration training based work-related stress relief system (최적 호흡 훈련기반 업무 스트레스 완화 시스템)

  • Lee, Yangwoo;Whang, MinCheol
    • Science of Emotion and Sensibility
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    • v.17 no.2
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    • pp.85-90
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    • 2014
  • The purpose of the study is to develop self-management system that people can enhance physical and psychological health through repeating by themselves to relieve work-related stress. The regular respiration can help homeostasis of heart to maintain. Also the effect can be stabilized from irregular heart rhythm by work-related stress. People have optimal respiration cycle to stabilize heart rhythm and repeat training using their RSP(respiration) time including expiration and inhalation. This system is not only offering optimal respiration training service but also finding optimal respiration cycle. The adults who have stress from work participated in verification experiment. This study expects to help those people who are workers related to call center jobs in emotional labor can relieve their stress. It can also help to enhance their own health and increase their work efficiency.

Design and Evaluation on End-to-End Seamless QoS in Mobile SCTP (이동성 SCTP 환경에서 종단간 seamless QoS 관리체계 설계 및 평가)

  • Kim, Dae-Young;Ahn, Byung-Ho;Cho, Kuk-Hyun
    • The Journal of Korean Institute of Communications and Information Sciences
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    • v.31 no.10B
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    • pp.909-918
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    • 2006
  • Recently, the qualities of the call and QoS of data service in mobile wireless IP networks inclusive of internet wired networks are very challenging issues. IntServ, DiffServ and MPLS model for supporting QoS in wired networks are representative models which are investigated generally up to now. While, MIPv4(Mobile IPv4) and MIPv6 are proposed to support mobility management for mobile wireless internet networks. But, MIPv4 and MIPv6 based UDP and TCP/IP protocol have many issues to be solved like efficient QoS and frequent handover management. In this paper, we propose a efficient management platform to support seamless data services and end-to-end QoS management in IP-based wireless mobility environments using transport layer protocol, SCTP which support multi-homing and multi-streaming. We used SCTP protocol and IntServ technology for end-to-end communications to support multi-homing and seamless QoS management in the IP-based mobile wireless networks.

Threshold estimation for the composite lognormal-GPD models (로그-정규분포와 파레토 합성 분포의 임계점 추정)

  • Kim, Bobae;Noh, Jisuk;Baek, Changryong
    • The Korean Journal of Applied Statistics
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    • v.29 no.5
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    • pp.807-822
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    • 2016
  • The composite lognormal-GPD models (LN-GPD) enjoys both merits from log-normality for the body of distribution and GPD for the thick tailedness of the observation. However, in the estimation perspective, LN-GPD model performs poorly due to numerical instability. Therefore, a two-stage procedure, that estimates threshold first then estimates other parameters later, is a natural method to consider. This paper considers five nonparametric threshold estimation methods widely used in extreme value theory and compares their performance in LN-GPD parameter estimation. A simulation study reveals that simultaneous maximum likelihood estimation performs good in threshold estimation, but very poor in tail index estimation. However, the nonparametric method performs good in tail index estimation, but introduced bias in threshold estimation. Our method is illustrated to the service time of an Israel bank call center and shows that the LN-GPD model fits better than LN or GPD model alone.

Server Replication Degree Reducing Location Management Cost in Cellular Networks (셀룰라 네트워크에서 위치 정보 관리 비용을 최소화하는 서버의 중복도)

  • Kim, Jai-Hoon;Lim, Sung-Hwa
    • Journal of KIISE:Information Networking
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    • v.29 no.3
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    • pp.265-275
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    • 2002
  • A default server strategy is a very popular scheme for managing location and state information of mobile hosts in cellular networks. But the communication cost increases if the call requests are frequent and the distant between the default server and the client is long. Still more any connection to a mobile host cannot be established when the default server of the destination mobile host fails. These problems can be solved by replicating default server and by letting nearest replicated default server process the query request which is sent from a client. It is important to allocate replicated default servers efficiently in networks and determine the number of replicated default servers. In this paper, we suggest and evaluate a default server replication strategy to reduce communication costs and to improve service availabilities. Furthermore we propose and evaluate an optimized allocation algorithm and an optimal replication degree for replicating: dofault servers in nn grid networks and binary tree networks.

Prehospital care after return of spontaneous circulation in out-of-hospital cardiac arrest patients: Based on Heart Saver laureate (병원 전 심정지 환자의 자발순환 회복에 관한 병원전 처치 - 하트세이버 수상자를 중심으로 -)

  • Koh, Bong-Yeun;Hong, Sung-Gi;Kim, Jin-Young
    • The Korean Journal of Emergency Medical Services
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    • v.18 no.2
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    • pp.125-136
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    • 2014
  • Purpose: We aimed to improve the survival rates of out-of-hospital cardiac arrest patients. Methods: We analyzed data regarding cardiopulmonary resuscitation (CPR) outcomes and clinical characteristics of out-of-hospital cardiac arrest patients. The data included prehospital emergency medical service reports of 207 patients, 135 patients of Heart Saver, who survived over 72 hours after return of spontaneous circulation (ROSC) in Gyeonggi-do from January, 2012 to December, 2013. Data were analyzed using SPSS 18.0 descriptive statistics. Results: Among patients who achieved ROSC, 87.6% were men and 73.6% were aged 41-70 years; 86.7% were cases of witnessed cardiac arrest, and cardiopulmonary resuscitation was performed by bystanders in 65.9% of cases. The initial electrocardiogram showed ventricular fibrillation or pulseless ventricular tachycardia in 96.3% of patients. The call time was 1.0 minutes, arrival time was 6.3 minutes, time spent at the scene was 8.0 minutes, hospital arrival time was 10.0 minutes, and total CPR duration was 9.6 minutes. The certificate of them was paramedics in 89.6%. Conclusion: To improve the survival rates of out-of-hospital cardiac arrest patients, standard prehospital care for these patients and educational programs regarding CPR for lay rescues should be developed.

Real-Time Task Scheduling Algorithm using a Multi-Dimensional Methodology for Embedded Real-Time Operating Systems (내장형 실시간 운영체제에서 다차원 기법을 이용한 실시간 태스크 스케줄링 알고리즘)

  • Cho, Moon-Haeng;Lim, Jae-Seok;Lee, Jin-Wook;Kim, Joo-Man;Lee, Cheol-Hoon
    • The Journal of the Korea Contents Association
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    • v.10 no.1
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    • pp.94-102
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    • 2010
  • In recent years, embedded systems such as cellular phones, Portable Multimedia Player, intelligent appliance, automobile engine control are reshaping the way people live, work, and play. Thereby, services application to guarantee various requirements of users become increasingly sophisticated and complicated, such embedded computing platforms use real-time operating systems (RTOSs) with time determinism. These RTOSs must not only provide predictable services but must also be efficient and small in size. Kernel services should also be deterministic by specifying how long each service call will take to execute. Having this information allows the application designers to better plan their real-time application software so as not to miss the deadline of each task. In this paper, we present the complete generalized real-time scheduling algorithm using multi-dimensional methodology to determine the highest priority in the ready list with 2r levels of priorities in a constant time without additional memory overhead.

Introduction of the Internet-only Bank and Development direction Proposal (국내 인터넷 전문은행의 도입과 발전 방향 제안)

  • Choi, Jeong-Il
    • Journal of Digital Convergence
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    • v.14 no.9
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    • pp.139-147
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    • 2016
  • Korea is ahead of the launch of internet banking professional following to America, Europe and Japan. Internet banking is a professional non-store bank to conduct business such as deposits and loans on the internet and call centers. It is operating in a low-cost structure and minimizes the loans and deposits, various fees than traditional banks and obtains a profit. In order to be successful internet banking professional to develop a differentiated work with the existing banks should be competitive. In this paper, we explore and analyze the cases of Japan and the United States to present the future direction of domestic Internet banking professional future. Also it is expected to enable faster and more convenient one-stop financial services. Internet specialized bank is expected to continue to develop further by the inevitable competition with conventional banks as developing differentiated financial services. Deregulation of banks and industries and participation of various companies of security, insurance, telecommunications, and retail are expected to lead to the convergence among industries and development of new financial services.

Educational Voice Storybook Application using Mobile NFC (모바일 NFC를 이용한 교육용 음성동화책 어플리케이션)

  • Jo, Seung-Geun;Kim, Tae Yong;Jang, Won-Tae
    • Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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    • 2015.10a
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    • pp.541-544
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    • 2015
  • Through the data communication services in the mobile field in the past of a voice call center (SMS, E-Mail, web surfing, etc.), it has evolved as a "service of smartphone-based" life convenience. According to the latest world book publishing market statistics, the while increasing the proportion of e-books, the proportion of this paper are commercially being reduced. Paper this many e-books in the development of, but active communication in this paper By fusing an NFC-based mobile environment that provides a function to complement the disadvantage of electronic books has, it can give to meet the matters required in more diverse applications. Therefore, in this paper, in order to design and implement an NFC-based mobile phonic fairy book application of, and the efficiency and maintenance of the development through a way to save on rather than storing the information of the management target device server We have implemented a NFC-based mobile education phonic fairy book application that takes into account.

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Personal Information Leakage Prevention Scheme of Smartphone Users in the Mobile Office Environment (모바일 오피스 환경에서 스마트폰 사용자의 개인정보 유출 방지 기법)

  • Jeong, Yoon-Su;Lee, Sang-Ho
    • Journal of Digital Convergence
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    • v.13 no.5
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    • pp.205-211
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    • 2015
  • Recently, a mobile communication network and the wireless terminal is suddenly develop, mobile office service is more and more the sportlight. However, the user may receive an attack from a malicious third party if the up/download the data in the remote to perform the work in a mobile office environment. In this paper, we propose scheme to manage the information lost due to theft smartphone that contain spill prevention personal information and company information from the mobile office environment (call history, incoming messages, phonebook, calendar, location information, banking information, documents, etc.). The proposed scheme using the number of triangular fuzzy information about the state of the personal information and business intelligence to implement a pair-wise comparison matrix. In particular, the proposed scheme is to prevent the value obtained by constructing a pair-wise comparison matrix for personal information and business intelligence and pair your smartphone is lost when a third party not allow access to personal information and corporate information is leaked to the outside.

Reducing Appointment No-Shows in Hospitals (병원 예약부도(No-show) 감소를 위한 예약관리 방안)

  • Lim, Ji Hyun;Lee, Sang Gyu;Kim, Tae Hyun;Kim, Ji Man
    • Korea Journal of Hospital Management
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    • v.22 no.4
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    • pp.50-60
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    • 2017
  • Purposes: The purpose of this study was to identify the preferred types of the hospital reservation cancellation management to help reduce the reservation cancellations. Methodology: This study sampled 327 outpatients or their guardians who had reserved a university hospital and a general hospital located in the southwestern part of Seoul, and the responses from 300 of them were used for the final analysis. The subjects' preferences of reservation cancellation management types were analyzed in reference to their demographic variables. The timing and frequency of pre-notification preferred by the subjects were examined. A multidimensional scaling methods and correspondence analysis was used to identify preference for management methods of no-show and type of reservation guide. Findings: As a result, 77.3% of the respondents were perceived that the reservation cancellation was a habit. The most preferred method of managing the reservation cancellation would be refusal to refund the reservation deposit (61.7%), followed by payment for cancellation (16.0%), limit of future reservations (16.0%) and penalty (6.3%) in their order. 186 of the subjects (62.0%) preferred the texting for prevention of reservation cancellations, and 102 of the subjects (34.0%) preferred the phone calls. The preferred timing and frequency of the SMS were twice 3 days before, once a day before and three times 7 days before, while the preferred timing and frequency of phone call was once a day before. Practical Implications: The no-show rate can be improved by enhancing SMS pre-notification and by improving afterwards telephone counseling. For other factors, it needs to study on the service differentiation with the characteristics of each patient group.