• Asia pacific journal of information systems
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• v.31 no.4
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• pp.491-526
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• 2021

Airlines can employ a variety of quality monitoring procedures. In this study, we employ a content analysis of 8 years of online reviews for Korean airlines in contrast to other international airlines. Online airline reviews are infrequent, relative to the total number of passengers - the number of reviews is multiple orders of magnitude lower than passenger volumes - and online airline reviews are, therefore, not representative of passenger attitudes overall. Nevertheless, online reviews may be indicative of specific service issues, and draw attention to aspects that require further study by airline operators. Furthermore, significant words and phrases used in these airline reviews may help airline operators to rapidly automate filtering, partitioning, and analysis of incoming passenger comments via other channels, including email, social media posts, and call center transcripts. The current study provides insights into the contents of online reviews of Korean vs Other-International airlines, and opportunities for service enhancement. Further, we provide a set of marker words and phrases that may be helpful for management dashboards that require automated partitioning of passenger comments.

• Health Policy and Management
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• v.24 no.2
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• pp.153-163
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• 2014

Background: This study aims to explore the effects of quality of care, image, and role performance perceived by community residents on medical service satisfaction to public hospitals. Methods: The subjects of this study were selected in the community residents around 39 district public hospitals. The questionnaire were included 4 factors and 16 items. The data were collected utilizing call-interview by a survey company. Results: The community satisfaction was positively correlated with quality of care, image, and role performance of public hospitals (p<0.001). As the results of multiple logistic regression, the significant variables of community satisfaction were quality of care (odds ratio [OR], 1.353; 95% confidence interval [CI], 1.211 to 1.511), image (OR, 1.487; 95% CI, 1.280 to 1.727), role performance (OR, 1.240; 95% CI, 1.085 to 1.416) among subjects having use experience of public hospitals. The significant variables of community satisfaction were quality of care (OR, 1.240; 95% CI, 1.175 to 1.309), image (OR, 1.328; 95% CI, 1.232 to 1.432), age (OR, 3.051; 95% CI, 1.385 to 6.724), monthly incomes (OR, 0.420; 95% CI, 0.198 to 0.892) among subjects not-having use experience of public hospitals. Conclusion: Public hospitals have to effort to improve image and satisfaction of community through providing quality of care, and role performance. It is possible to support them by the central and local government.

• Korean Journal of Hospice Care
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• v.3 no.2
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• pp.1-11
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• 2003

Purpose: The purpose of this study was to find out the effect of hospice home care on the pain relief and quality of life of terminal cancer patients. Method: Experimental pre and post tests were provided to a single group to see the changes of quality of life of patients who were referred to a hospice home care department after having cancer treatment. They were visited at least 8 times for the duration of 4~6 weeks and were provided a 24 hour phone call service. 41 subjects were transferred to a hospice home care department after being discharged from hospital were selected. Result: 1)The first hypothesis that "the pain score of the subjects after receiving hospice home care would be different from before receiving hospice home care would be different from before receiving hospice home care" which scored 4.06 point at the first test and 3.41 at the second did not statistically show a significant difference(t=1.421 p=1.66), even though the pain score is decreased. 2)The 2nd hypotheses that "the quality of life score of the subjects after receiving hospice home care would be different from before receiving hospice home care" which scored 2.88 point at the first test and 3.39 at the second showed a significant difference(t=-6.759, p=.000) and was supported. Regarding the changes of quality of life score, social aspect(t=-5.745, p=.000), emotional aspect(t=-5.684, p=.000), and spiritual aspect(t=-6.889, p=.000) has significantly been increased, while physical aspect has been more decreased significantly than before the hospice home care is provided(t=4.282, p=.000). Conclusion: It was effective to provide hospice home care in relieving the terminal cancer patients' pain and in improving their quality of life, even though a short term hospice home care for 4-6 weeks was provided.

• The Journal of the Korea Contents Association
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• v.16 no.6
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• pp.529-536
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• 2016

The purpose of this research is to evaluate the quality of Differential Police Response strategy. Although it has been approximately three years since these new police response systems were introduced, there is no research to evaluate them empirically. Using two types of statistical quality control techniques, Xbar-R control charts for variables data and P charts for attributes data, this study analyzes approximately 3,000 calls reported throughout the year 2012 to the 112 Integrated Dispatch Center in Ik-san police station. The Xbar-R control charts revealed that the police did not consistently respond to an emergency call for service (i.e., code one case) within 3 minutes. The P control chart also identified that there was a significant variation in the portion/number of defective calls where police failed to respond to non-emergency calls for service within 5 minutes. The results from this study suggest the police may need to review the target response time for code 1 and code 2 respectively.

• Journal of Korean Society of Environmental Engineers
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• v.36 no.9
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• pp.614-623
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• 2014

Customers water quality complaints by foreign substance in local water service can be able to call the main cause bring the distrust for tap water and inhibiting the rate of drinking water. In this study, foreign substances were collected in the target region. Foreign objects were subjected to qualitative and quantitative analysis of compounds and elements components to reveal the cause of detection. Also, resolve the complaints by foreign substance and improve the reliability for tap water providing high quality water supply scheme. Collected substances at the water quality complaint area were included in inorganic compounds due to internal corrosion and aging pipeline, as well as organic compounds containing a large amount of carbon (C) and oxygen (O) component. To decide and reduce for foreign substance, objective assessment of pipe condition in target area was required.

• Journal of Korean Academy of Nursing
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• v.46 no.1
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• pp.118-127
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• 2016

Purpose: The study purposes were to construct and test structural equation modeling on the causal relationship of community residents' perceived quality of care, image, and role performance with satisfaction, intention to (re)visit and intention to recommend hospital. Methods: A cross-sectional survey was conducted with 3,900 community residents from 39 district public hospitals. The questionnaire was designed to collected information on personal characteristics and community awareness of public hospitals. Community awareness consisted of 6 factors and 18 items. The data were collected utilizing call-interview by a survey company. Research data were collected via questionnaires and analyzed using SPSS version 20.0 and AMOS version 20.0. Results: Model fit indices for the hypothetical model were suitable for the recommended level: ${\chi}^2=796.40$ (df=79, p<.001), GFI=.93, AGFI=.90, RMSR=.08, NFI=.94. Quality of care, image, and role performance explained 68.1% of variance in community awareness. Total effect of quality of care process factors on satisfaction (path coefficients=3.67), intention to (re)visit (path coefficients=2.67) and intention to recommend hospital (coefficients=2.45) were higher than other factors. Conclusion: Findings show that public hospitals have to make an effort to improve community image through the provision of quality care, and excellent role performance. Support for these activities is available from both Central and Local Governments.

• Journal of Advanced Navigation Technology
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• v.18 no.5
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• pp.415-420
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• 2014

Another crucial issue is a providing secondary user(SU) with the its guaranteed quality of service(QoS) in cognitive radio systems, from the SU view to be allowed to opportunistically utilize the primary user(PU) spectrum on non-interfering. In this paper, we propose a bandwidth reallocation scheme for reducing SU dropping rate through renegotiation of requested channel numbers when available bandwidth is not enough for accepting the spectrum handoff SUs. We categorize SU calls into two types : the first priority and the second priority SU, and the first SU' service is supported by bandwidth reservation based on ARMA prediction model for PU arrivals, while the second SU's bandwidth demands for spectrum handoff is to be reallocated through their renegotiation. Simulation results show that our scheme can improve SU dropping rate and system resource utilization efficiency by bandwidth reallocation.

• Journal of information and communication convergence engineering
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• v.8 no.1
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• pp.1-5
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• 2010

In this paper, we propose for improving QoS in wireless micro cellular network using Cellular-IP/PRC(Paging Route Cache) with Paging Cache and Route Cache in Cellular-IP and propose for performance of realtime and non-real time handoff service using Handoff state machine Paging Route Cache. Although the Cellular-IP/PRC technology is devised for mobile internet communication, it bas its vulnerability in frequent handoff environment. On the other hand, Cellular IP combines the capability of cellular networks to provide high performance handoff and efficient location management of active and idle mobile users with the inherent flexibility, robustness and scalability found in IP networks. Also Cellular-IP/PRC use semi-soft handoff. During semi-soft hand off a mobile host may be in contact with either of the old and new base stations and receive packets from them. Packets intended to the mobile node are sent to both base stations and buffered, so when the mobile host eventually moves to the new location it can continue to receive packets without interruption. It should be suitable for realtime service such as multimedia traffic. But, much waste of resource will occur in this method, especially for non-real time services such as FTP and E-mail. Therefore, a new algorithm that performs different handoff according to characteristic of each traffic by use of reserved field in IP packet is proposed in this thesis. This hand off state machine using differentiated handoff improves quality of services in Cellular-IP/PRC. Suggested algorithm shows better performance than existing technology in wireless mobile internet communication environment. Matlab simulation results are improving QoS, show call drop and call blocking provided to Paging Router Cache during handoff state machine in Cellular-IP/PRC.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.11 no.6
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• pp.73-80
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• 2011

In this paper, we design and implementation of effective remote management system for VoIP(Voice over IP) terminal. Ordinary VoIP terminal is connected inside of NAT(Network Address Translation) assigned private IP address. NAT provides address mapping between outside public IP address and inside private IP address, for outside system telephone call is connected to inside VoIP terminal. In this paper, we also design and implementation of UDP hole punching function that the outside calls pass through the NAT, for outside management system call is connected to internal VoIP terminal, and gathered to management information of the VoIP terminal. Also, we evaluated and analysed of developed system in the test environment. As a result of test, It showed that it was well performed without any data error and data loss in the connectivity, and It showed that it was well gathered management information of the VoIP terminal.

• Journal of Korea Multimedia Society
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• v.7 no.7
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• pp.1009-1016
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• 2004

Component-based development is being generalized as the spread of software reuse technology for rapid development productivity and high quality software.In the CBD, the identification of independent and reusable component is the one of important tasks for component-based system development. Because existing methodologies providing component identification techniques provide techniques based on heuristic techniques of component developer, it is difficult for general developers to identify components using these methods. Therefore, this paper suggests new identification factors and a technique by considering dependency characteristics according to method call types and method call directions and dependency degree. Furthermore, proposed technique is verified through case study; business components based on system components are identified effectively.