• 경영과학
• /
• 제20권1호
• /
• pp.125-139
• /
• 2003

City gas is becoming an essential resource in households due to its convenience and low price in comparison to other energy sources. However, in order to prepare for the gas market to be saturated, many city gas companies must pursue customer satisfaction management and develop happy call systems for a promising solution. In the development of the happy call systems, the difficult problem is that we cannot contact all customers because of limited resources and calling efficiency in the call center, We should find best customers according to their value. This paper suggests a methodology for the selection of happy call customers when city 9as companies consider two strategies. First, they should launch a new business area. Second, they must attempt to prevent current customers from moving from city gas to other fuels. We will discover important attributes and derive rules of weighting for the attributes through an exploration study that affect customer satisfaction and preference. Through a simulation model, we will show how many customers will be selected by our methodology.

• 전자공학회논문지S
• /
• 제34S권10호
• /
• pp.1-8
• /
• 1997

In this paper, we propose a call admission control scheme which can be used in real environment for the traffic cibtrik if a base station if DS-CDNA cellular systems. The proposed scheme estimates the mean and variance of other cell interference by using the values used for the closed loop power control. The reerse link capacity of the base station can be calculated by using the estimated mean and variance of other cell interference. The base station admits a call only if the number of users is less than the calculated reverse link capacity. In addition, we propose a simple method to obtain the equivalent number of voice call users per one data call user in multi-rate traffic environment. The method can be applied to call admission control in multi-rate traffic environment.

• Journal of applied mathematics & informatics
• /
• 제26권5_6호
• /
• pp.1021-1035
• /
• 2008

In this paper, we analyze an N-design call center with skill-based routing, in which one pool of agents handles two types of calls and another pool of agents handles only one type of calls. The approximate analysis is motivated by a computational complexity that has been observed in the direct stochastic approach and numerical method for finding performance measures. The workforce staffing policy is very important to the successful management of call centers. So the allocation scheduling of the agents can be considered as the optimization problem of the corresponding queueing system to the call center. We use a decomposition algorithm which divides the state space of the queueing system into the subspaces for the approximate analysis of the N-design call center with two different types of agents. We also represent some numerical examples and show the impact of the system parameters on the performance measures.

• 대한전기학회논문지:시스템및제어부문D
• /
• 제49권8호
• /
• pp.481-490
• /
• 2000

This paper analyzes interference power, Erlang capacity, the number of handoff occurrences, and call blocking probability with respect to the cell radius, the soft handoff region, and the mobile's velocity in a CDMA hierarchical cellular system. The microcell cellular system has the higher Erlang capacity than the macrocell cellular system. However, the microcell cellular system, which has a high system capacity through frequency reuse has the call blocking probability higher than macrocell cellular system. Also the interference power and the call blocking probability are decreased with the operation of soft handoff. Therefore, this paper presents the optimization of soft handoff region so as to maximize system's Erlang capacity with the low the call blocking probability according to mobile's velocity in the CDMA hierarchial cellular system.

• 전자공학회논문지S
• /
• 제35S권7호
• /
• pp.14-21
• /
• 1998

In providing with low speed multimedia services, a call blocking rate is greatly varied according to the transmission rate, and thereofr, the call blocking rate is remarkably increased for a service having a high transmission rate compared to a service having a low transmission rate. This paper presents three methods of solving this problem; Packing Scheme in which available channels distributed to each frequency channel are concentrated on one frequency channel and a call having a high transmission rate is assigned to the frequency channel; Queuing Scheme in which queuing is assigned to calls under service is temporarily reduced and a call having a high transmission rate is allowed. The result of performance analysis for 13 Kbps and 128 Kbps service through computer simulation showed that the call blocking rate for 128 Kbpx service was reduced by tens of percent accoring to loads.

• 한국통신학회논문지
• /
• 제29권9B호
• /
• pp.771-777
• /
• 2004

In a COMA system, the capacity is variable and mainly depends on multiple access interference. The multiple access interference has a deep relationship with transmitted or received power. The capacity of COMA2000 system is considered to be limited by the forward link capacity. In this paper, we show that the forward link cell load can be represented by the total transmitted power of base station and we propose a forward link call admission control (CAC) strategy for COMA2000 system. The proposed call admission scheme adopts the rate control algorithm for data call. This call admission scheme enables the system to utilize radio resource dynamically by controlling data rate according to the cell load status, and enhance the system throughput and grade of service (GoS). quality of service(QoS) such as blocking and outage probability.

• 한국콘텐츠학회:학술대회논문집
• /
• 한국콘텐츠학회 2006년도 추계 종합학술대회 논문집
• /
• pp.26-30
• /
• 2006

본 연구에서는 SIP기반으로 착신 전환 및 금지 기능을 제안하고 설계한다. 인터넷 전화는 음성통화를 기존 전화망이 아닌 인터넷을 통해 이용할 수 있는 새로운 통신 기술로 인터넷 전화를 이용하면 거리에 제약 없이 전화 서비스를 적은 비용으로 이용할 수 있으며, 확장된 멀티미디어 서비스가 가능하다. 인터넷 전화가 기존 전화망을 대체하기 위해 품질 개선, 과금 문제, 부가서비스 기능 등이 해결되어야 한다. 이에 본 연구에서는 SIP-Working Group에서 제안한 인터넷 전화 접속관리 프로토콜 SIP(Session Initiation Protocol)를 이용하여 부가서비스로 활용 가능한 통화 관련 기능 중 착신 전환 기능과 자동 연결 기능, 사생활 관련 기능 중 착신 금지 기능과 개별 통화 수신 거부 기능을 SIP UA(user Agent) 기반으로 제안하고 설계 하였다.

• 한국산학기술학회논문지
• /
• 제9권4호
• /
• pp.929-935
• /
• 2008

인터넷 전화 서비스가 시장성 있는 기술로 각광 받게 되면서 SIP를 기반으로 많은 제품들이 개발되고 있으며, 개발된 인터넷 전화 시스템은 홈 네트워크 전화서비스 및 일반 사무실 전화서비스로 이용되고 있다. 인터넷 전화에서 호 연결 방법에는 단일전화 호 연결과 그룹 호 연결로 구분할 수 있는데, 그룹 호 연결은 하나의 요청 메시지를 그룹 안에 포함된 모든 전화기에게 병렬적으로 전달하는 메시지의 포킹 기능으로 인하여 호 연결을 위한 메시지 처리에서 하가 많이 발생하여 네트워크에 많은 트래픽을 유발시킨다. 이러한 인터넷 전화의 시스템 모델은 호 연결 기능에 대한 메시지가 프록시 서버에게 집중되게 되어 있다. 따라서 짧은 시간 동안에 다량의 호 연결 메시지가 프록시 서버에 입력되는 경우 호 연결을 위한 메시지 처리가 지연되기 때문에 정상적인 전화 서비스가 이루어질 수 없게 된다. 본 논문은 기존 시스템 모델의 메시지 처리 지연 문제를 해결하기 인해 프록시 서버의 호 연결 요청 메시지를 단순화하켜, 특정그룹 호 연결 요청 메시지의 포킹 기능을 분산 처리하여, 프록시 서버의 부하를 최소화하는 시스템 모델을 제안하고, 이의 구현을 통하여 성능개선을 확인하였다.

• 중소기업융합학회논문지
• /
• 제2권2호
• /
• pp.1-6
• /
• 2012

본 논문에서는 침입탐지 방법 중 오용탐지모델에서 오용탐지율을 향상시키기 위하여 인간의 면역 시스템을 적용한 탐지자 생성 모델을 제안 한다. DARPA에서 제공된 sendmail 데이터에 대하여 10CV 방법을 이용하였다. 정상적인 시스템 호출을 비정상적인 시스템 호출로 판단하거나 비정상 시스템 호출을 정상적인 시스템 호출로 판단하는 오용 탐지율을 실험하고 분석하였다. 실험에서 임의의 비정상적인 시스템 호출만으로 생성된 탐지자와 임시 탐지자 중에서 정상적인 시스템 호출을 '비정상'이라고 판단하거나 비정상적인 시스템 호출을 '정상'이라고 판단하는 임시 탐지자를 제거한 탐지자를 생성하여 실험하였다. 실험에서 임의의 비정상 시스템 호출만을 탐지자로 선택한 오용탐지율보다 면역 시스템을 적용한 탐지자의 오용 탐지율이 0.3% 향상되었다.

• Journal of Ecology and Environment
• /
• 제31권1호
• /
• pp.69-73
• /
• 2008

We studied the functional roles of two types of calls, mew calls and mobbing calls, of the black-tailed gull (Larus crassirostris) by examining responses of mixed flocks of gulls to the playback calls. Playback experiments were conducted on four days between 11 May and 5 June 2007 at 16 sites in Sinjindo-ri and Dowhang-ri, Taean-gun, Chungnam province and Imjado, Sinan-gun, Jeonnam province, South Korea. We examined the anti-predator responses of the gulls to the playback trials. We found that gull flocks initially responded to mew call playbacks by mobbing in less than half of playback trials (6/14) while all trials involving playbacks of the mobbing call and control (group mobbing) call evoked mobbing. When trials in which no response was recorded were excluded, we found that the gulls' responses to mobbing and group mobbing call playbacks was more intense than their response to mew call playbacks, in that gulls mobbed longer, more gulls responded, and gulls took flight after a shorter time interval. However, the intensity of the gulls' response did not differ in mobbing call and group mobbing call playbacks. The results of this study suggest that the mixed-species flocks of gulls discriminate between the mew calls and the mobbing calls.