• Journal of Advanced Navigation Technology
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• v.14 no.1
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• pp.1-10
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• 2010

This study is to analyze the relationship about emotional labor, burnout and turnover intention in airline call center workers who perform emotional labor using telephone without direct confrontiong with clients. Call center work typically requires high levels of sustained interpersonal. Therefore the emotional labor is the important managing factor for efficient management of call center. This study makes a contribution in providing the fact that emotional labor and burnout is an important managing factor in administration of call center worker.

• IE interfaces
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• v.17 no.4
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• pp.459-465
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• 2004

The purpose of this paper is to examine whether there are relationships of substitutability or complementarity between the call demand of fixed telecommunication and mobile telecommunication services. In order to clarify the relationships, we suggest a model of call demand of fixed telecommunication service which incorporates the variables representing the diffusion of mobile telecommunications subscription and estimate it with relevant time series data. Finally it is shown that there is complementary relationship between the call demand of fixed telecommunication and mobile paging services, and it is also found that there is substitutable relationship between the long distance call demand of fixed telecommunication and mobile phone services.

• Journal of Communications and Networks
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• v.8 no.1
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• pp.28-37
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• 2006

State-dependent call admission control (SDCAC) is proposed to make efficient use of scarce wireless resource in a hierarchical wireless network with heterogeneous traffic. With SDCAC, new calls are accepted according to an acceptance probability taking account of not only cell dwell time but also call holding time and system state (i.e., occupied bandwidth). An analytical method is developed to calculate performance measures of interest, e.g., new call blocking probability, forced termination probability, over. all weighted blocking probability. Numerical results with not only stationary but nonstationary traffic loads are presented to show the robustness of SDCAC. It is shown that SDCAC performs much better than the other considered schemes under nonstationary traffic load.

• The Korean Journal of Ecology
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• v.25 no.6
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• pp.365-369
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• 2002

We had 18 eggs artificially hatched in a mass breeding place of black-tailed gulls and examined the individual recognition between young siblings in a laboratory environment. The results of the experiment showed that the young gulls selectively responded to their siblings and non-siblings at an early stage after hatching. It was shown that they began to recognize the begging call among the voice signals of siblings and non-siblings 15-16 days after hatching, and the chirirah call 11-12 days after hatching. Also, more significant results were shown with the chirirah call than with the begging call. In an experiment of visual recognition between siblings and non-siblings, the young black-tailed gulls approached their siblings significantly 9-10 days after hatching. The recognition between young siblings in a mass breeding place provides an important evolutionary indicator in terms of their social behaviors.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2003.10a
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• pp.673-676
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• 2003

Call Processing Language is a standards which support the PSTN like various additional services send-receive call forbidden, call forwarding. This standards developed by IETF iptel working group. we can apply to users demands that want to possibilities of call connection by relating RFC 3261. This paper describes the design and development of CPL proxy in detail. Designing and implementation is accomplished in Linux kerenl version 2.4.18 using C Language.

• Communications for Statistical Applications and Methods
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• v.18 no.2
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• pp.237-244
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• 2011

In call forecasting literature, both the seasonal autoregressive integrated moving average(ARIMA) type models and seasonal linear models have been popularly suggested as competing models. However, their parallel comparison for the forecasting accuracy was not strictly investigated before. This study evaluates the accuracy of both the seasonal linear models and the seasonal ARIMA-type models when predicting intra-day call arrival rates using both real and simulated data. The seasonal linear models outperform the seasonal ARIMA-type models in both one-day-ahead and one-week-ahead call forecasting in our empirical study.

• International Journal of Contents
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• v.5 no.3
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• pp.1-7
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• 2009

The importance and the value of call center callers are increasing since they play very crucial roles as representatives of their companies at the closest contact point with customers. However, they have low satisfaction at work and are more likely to leave their jobs due to the fact that they are exhausted from heavy work load; they provide less pay and less chance for promotion than other jobs in the same industry. The high turnover costs companies high expenses on finding and training new callers. In the mean time, customer satisfaction may drop and it can give the customers negative image of the company. Therefore, solutions are required to keep the turnover of call center callers to the minimum. In this study, call center employees in Gwangju area were investigated for their job attitude and turnover intention. Based on the results, several implications are suggested.

• English Language & Literature Teaching
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• v.9 no.1
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• pp.1-21
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• 2003

Learner-centered approach has been a recent research focus in the second language acquisition, but few studies have dealt with how to develop learner autonomy, particularly in a computer-assisted language learning environment. The paper first illustrates the importance of promoting learner autonomy in the EFL context and elaborates the three main factors contributing to its development. Then it focuses on how the CALL research project promotes autonomous learning through a small-scale study in Gyeongju University. Both quantitative and qualitative methods have been employed to examine whether in the CALL project learners exercise control over their own learning and evaluate the outcome. The results indicate that due to a flexible syllabus, highly motivating research topics and the network-assisted environment, learners do take responsibility for most aspects of learning and thus the CALL project proves to be a promising approach for autonomous learning.

• Proceedings of the Korea Information Processing Society Conference
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• 2010.04a
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• pp.778-781
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• 2010

Call gate 오용으로 인한 커널 공격 취약점은 커널 보안 문제점 중 하나로서 시스템 관리자들을 위협하고 있다. 이로 인해 근본적으로 커널 공격을 방어할 수 있는 대책이 시급하나 아직까지 효과적으로 Call gate 오용을 탐지할 수 있는 방법은 알려진 바가 없다. 본 논문에서는 적재가능커널모듈(loadable kernel module)을 이용하여 Call gate 오용을 통한 커널 공격을 탐지할 수 있는 방법을 기술하고자 한다.

• Proceedings of the Korean Institute of Information and Commucation Sciences Conference
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• 2008.05a
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• pp.487-490
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• 2008

This paper develop a nurse call system using the wireless communication to resolve that a portable problem of established nurse call system. The established nurse call system has a problem that don't use outside of the sickroom because using a wire communication. The proposed nurse call system is composed of a terminal for nurse, a terminal for patient and a server part. The efficacy of the proposed system is verified by means of experimental. Experimental results are presented that show the effectiveness.