• The Transactions of the Korea Information Processing Society
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• v.6 no.8
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• pp.2188-2195
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• 1999

This paper proposes a new call admission control scheme utilizing an inverse fuzzy vector quantizer(IFVQ) and neuralnet, which combines benefits of IFVQ and flexibilities of FCM(Fuzzy-C-Means) arithmetics, to decide whether a requested call not to be trained in learning phase to be connected or not. The system generates the estimated traffic pattern for the cell stream of a new call, using feasible/infeasible patterns in codebook, fuzzy membership values that represent the degree to which each pattern of codebook matches input pattern, and FCM arithmetics. The input to the NN is the vector consisted of traffic parameters which are the means and variances of the number of cells arriving in decision as to whether to accept or reject a new call depends on whether the NN is used for decision threshold(+0.5). This method is a new technique for call admission control using the membership values as traffic parameter which declared to CAC at the call set up stage, and this is valid for a very general traffic model in which the calls of a stream can belong to an unlimited number of traffic classes. Through the simulations, it is founded the performance of the suggested method outperforms compared to the conventional NN method.

• Journal of the Institute of Electronics Engineers of Korea CI
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• v.45 no.5
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• pp.117-124
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• 2008

In this paper, the call setup performance of the CSCF(Call Session Control function) that manages the session control in providing the IMS(IP Multimedia subsystem)-based multimedia service in the BcN(Broadband convergence Network) is analyzed. While the performance related with the call/session of the SIP-Based voice service is analysed, the study for the call recessing performance of the IMS-based multimedia service is insufficient. In this paper, as, the processing capacity and subscriber number of CSCF were changed, the call setup delay time according to the session setup procedure of IMS was measured using the M/M/1 queuing model and OPNET simulation. The experimental results show that the sudden increased delay showed up in case the session establishment requirement ratio of total users over 13% of the CSCF processing capacity. Therefore, the user number and capacity of CSCF suitable for the session establishment delay threshold can be calculated or estimated.

• Korean Journal of Occupational Health Nursing
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• v.24 no.2
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• pp.142-151
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• 2015

Purpose: The purposes of this study were to investigate the degree of presenteeism, which lowers productivity when call center workers come to work with illness, and analyze the factors influencing it. Methods: A survey was conducted for three months from July to September, 2013 to collect data. Questionnaires were distributed to 1,500 workers at 30 call centers in Seoul and Gyeonggi Province, of which were 1,274 returned and analyzed for the study. Results: The findings show that the call center workers scored 15.4 points out of the maximum 30 on presenteeism based on SPS-6. The study examined factors that affect the presenteeism of call center workers and identified inner emotional labor, depression, subjective health condition, age and turnover intention as those factors. Their presenteeism was low when they engaged in more inner emotional labor, and when they had a good subjective health condition. The presenteeism was high when they had a higher degree of depression, were young, and had a higher turnover intention. Conclusion: The findings call for a need to implement a mental health promotion program to resolve call center workers' depression at work, help them manage their emotional labor to lower their turnover intention, improve their subjective health conditions, and run a health management program to consider the uniqueness of the young age group in order to prevent their increasing presenteeism.

• The Korean Journal of Health Service Management
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• v.13 no.4
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• pp.215-228
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• 2019

Objectives: The purpose of this study is to figure out that Facilitation education can affect significant improvement in sales staff's understanding of precise pharmacokinetics, benefits, safety, and side effects, etc. and eventually lead to increase in call after taking courses. Methods: Data utilized in this study was collected from 413 sales staffs who completed Facilitation course for 5 months. This study used statistical methodologies, paired t-test, exploratory factor analysis, and logistic regression model in order to identify change in Call and after Facilitation courses. Results: The result shows that there are statistically significant increases in CALL quality after Facilitation courses based on the result of pared t-test. Moreover, Facilitation education is more effective in average time of one-time detail than average number of visits per day and average number of doctors per day from the result of logistic regression. Conclusions: In order for MR in pharmaceutical company to improve CALL quality, the education for precise pharmacokinetics, benefits, safety, and side effects is necessary. In addition, various professional training required for detail, including disease education, Selling Skills education, and literacy education are essential. Therefore, Facilitation education would be desirable choice in terms of pharmaceutical marketing strategy.

• International journal of advanced smart convergence
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• v.8 no.3
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• pp.69-77
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• 2019

Today, most of elevators have an emergency call facility for emergency situations. However, if the network installed in the elevator is also out of power, it cannot be used for the elevator remote monitoring and management. So, we develop an integrated and unified emergency call system, which can transmit not only telephone call but also data signals using PSTN(Public Switched Telephone Network) in order to remote monitoring and management of elevators, even though a power outage occurs. The proposed integrated emergency call system to process multiple data such as voice and operational information is a multi-channel board system which is composed of an emergency phone signal processing module and an operational information processing module in the control box of elevator. In addition, the RMS(remote management server) systems based on the Web consist of a dial-up server and a remote monitoring server where manages the elevator's operating information, status records, and operational faults received via the proposed integrated and unified emergency call system in real time. So even if there's a catastrophic emergency, the proposed RMS systems shall ensure and maintain the safety of passengers inside the elevator. Also, remote control of the elevator by this system should be more efficient and secure. In near future, all elevator emergency call system need to support multifunctional capabilities to transmit operational data as well as phone calls for the safety of passengers. In addition, for safer elevators, it is necessary to improve them more efficiently by combining them with high-tech technologies such as the Internet of Things and artificial intelligence.

• Journal of the Korea Society of Computer and Information
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• v.27 no.11
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• pp.123-130
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• 2022

Recently, studies on the detection and classification of Android malware based on API Call sequence have been actively carried out. However, API Call sequence based malware classification has serious limitations such as excessive time and resource consumption in terms of malware analysis and learning model construction due to the vast amount of data and high-dimensional characteristic of features. In this study, we analyzed various classification models such as LightGBM, Random Forest, and k-Nearest Neighbors after significantly reducing the dimension of features using PCA(Principal Component Analysis) for CICAndMal2020 dataset containing vast API Call information. The experimental result shows that PCA significantly reduces the dimension of features while maintaining the characteristics of the original data and achieves efficient malware classification performance. Both binary classification and multi-class classification achieve higher levels of accuracy than previous studies, even if the data characteristics were reduced to less than 1% of the total size.

• Journal of Information Technology Services
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• v.13 no.1
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• pp.87-101
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• 2014

This paper is a study on information Quality of Domestic Call Center Information System; recognized the importance of information quality and analyzed the impact on use and satisfaction of users following information quality which is a success element and ultimately the impact on user's performance by expanding information quality evaluating model by Jeong-Woo Lee et al.(2003) who reflected domestic special corporate culture based on information system success model by DeLone and McLean(2003). This is meaningful in providing theoretical foundation for efficient information quality supply and building quality management system at call center in future and provides hints to be considered in raising understanding of consultants on provided information and arranging ground that can utilize it in a timely manner.

• Proceedings of the IEEK Conference
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• 2004.08c
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• pp.608-611
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• 2004

Grid computing environment can be used to interconnect a wide variety of geographically distributed heterogeneous computing resources based on high-speed network. To make business service, it is necessary for Grid accounting system to measure the computational cost by consuming computer resources. To collect resource consumption data, and to keep track of process without needing to recompile kernel source, we use system call wrapping. By making use of this technique, we modifies system call table and replace existing system call to new system call that can monitor processes running in CPU kernel currently. Therefore we can measure user process resource usage for Grid accounting system.

• Proceedings of the IEEK Conference
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• 2005.11a
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• pp.113-118
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• 2005

Softswitch is the core BcN equipment which voice and multimedia switching based on the IP Technologies. It is designed to replace the Class 5(local Exchange) and Class 4(Toll Exchange) switch based on the circuit wired and wireless switching network technologies. Softswitch gets its name because typically it is a software based solution implemented on general purpose computers/servers. While the traditional PSTN switches are rely on dedicated facilities for T and S inter-connection and are designed primarily for voice communications. Packet based Softswitch is divided the control of call and bearer, very different from Public telephone network. Sometimes Call Agent or Media Gateway Controller, a key component in the VoIP solution, is also called Softswitch. This paper will suggest the software architecture of softswitch for performance in call processing part, also suggest the session management model to cover call setup latency.

• Journal of Veterinary Clinics
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• v.13 no.2
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• pp.163-170
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• 1996

This study was performed to analyse the common calls of poddle spectrographically : bark, growl, howl, snore, yelp and whine. The sonograms of 6 common calls were shown their own specific features. There were significant differences among each types of common callsin the parceter of minimun frequency of call (MIFC), maximun frequency of call (MAFC), duration of call (DC), interval between call (IBC), dominant frequency (DF), F1 formant, F2 formant and F3 formant (P<0.01). It was considered that it was possible to record the main common calls dogs by sonograms and it sould be applied to objective basic data for understanding the psychological stats of dogs, the social relationship among them and the relationship sith human being.