• Journal of Korea Society of Industrial Information Systems
• /
• v.13 no.4
• /
• pp.64-72
• /
• 2008

Recently security is being an important issue in almost every field of industry. This situation has affected port logistics industry deeply. Ports are now leaving operational methods that only focus on productivity, and shifting to new ones which focus on safety and customer services on the basis of it. Thus a lot of companies and institutions have offered various solutions as this issue becomes more and more intense. Among them, most typical solutions involve installing special devices to ordinary containers to improve its security, such as CSD (Container Security Device) of GE (General Electric) and eSeal of Savi Networks. On the other hand, these devices focus only on international standards or technical implementation, and this causes inconvenience to actual users like cargo owners, sea carriers, or stevedoring companies. This is considered to be due to lack of sufficient consideration on user demands. This research uses QFD (Quality Function Deployment) method for deducting system requirements in order to solve the problems of previous security devices and to develop a security system that can not only reflect the demands of the users but also considers real-world conditions. According to the QFD results, a total of 21 system CTO's were deducted under 5 categories.

• Journal of the Korea Safety Management & Science
• /
• v.14 no.1
• /
• pp.201-208
• /
• 2012

Recently the market of the food waste disposer has increased. Therefore, many companies in the development of food garbage disposer has been increasing interest. In this study, we used QFD (Quality Function Development) to find out the quality factors for the development of the food waste disposer reflecting the consumer needs. HOQ (House Of Quality) showing the correlation between consumer characteristic and engineering characteristic was written by investigating the consumer needs based on the consumer complaints and survey. In addition, we generated the CTQ (Critical To Quality) reflecting the weighting of the importance of the parts. As the research result, the important quality factors for the food garbage disposer were the grinding capability, drying, and odor emission features. The crushing motor associated with grinding and dehydration appeared as the most important quality factors among the parts. Second thing was the fan motor associated with odor. The findings will be able to contribute to the development of the food waste disposer reflecting the consumer needs.

• Proceedings of the Korean Society of Computer Information Conference
• /
• 2019.01a
• /
• pp.263-266
• /
• 2019

본 연구에서는 주행승차감 및 안정성을 고려한 전동킥보드의 문제점을 해결하기 위해 역공학 기법을 사용하여 주요 시스템의 품질요소, 제품특성 등을 분석하고 사용자 요구사항을 도출하기 위해 품질기능전개(QFD: Quality Function Deployment)방법론을 적용하였으며 그 결과로 사용자 요구사항은 6개의 범주에서 20개를 도출하였으며 품질특성 요구사항은 16개 도출하여 최종 12개를 시스템 품질특성(CTQ: Critical To Quality)으로 선정하였다.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.33 no.3
• /
• pp.22-29
• /
• 2010

Six sigma has been the most influential management innovation tool in order to achieve the customer's satisfaction and keep the competition in the age of limitless competition. The success in six sigma is to find the correct CTQ (Critical to Quality). QFD (Quality function deployment) is the efficient too ever created to tie product and service design decisions directly to customer wants and needs. One of the mistakes in QFD is to analyze using an inconsistent HOQ (House of quality) chart. An inconsistent HOQ chart is one in which the information from the correlation matrix is inconsistent with that from the relationship matrix. This study presents the consistency check and inconsistency check in case of failing the consistency check. Also we propose the procedures using the Limiting Probability in correlation matrix and the Median Rank in relationship matrix in order to be consistent in HOQ chart.

• Journal of the Korean Society of Industry Convergence
• /
• v.13 no.2
• /
• pp.107-112
• /
• 2010

The automation and Cell-Line of manufacturing process are going to be new trend in the industry spot. But workers bodily burden by manual labour is still doing repeatedly at many processes. It is appearing to workers bodily burden (Shoulder, waist, hand, wrist, leg) with repeating works at assembly line which is from the static working space. The analysis with 6 Sigma Tool at specific standard assembly line improve the point at issue for unsuitable items and analyzed objects. Physical pain of worker is solved by the improvement action for the factor of 7 items with the result of analysis. It was known to be improved by solving of workers burden related to the change of 6 Sigma level from 2.16 to 4.1 at assembly line.

• Journal of Korean Society for Quality Management
• /
• v.41 no.4
• /
• pp.555-566
• /
• 2013

Purpose: The purpose of this study is to develop innovation index of hospital service integrating 6 sigma and SERVQUAL. Methods: This study used DMA(Define, Measure and Analysis) from 6 sigma and 5 Factors from SEVQUAL. To test data, chi-squire text, association analysis and behavior analysis was conducted. Results: This study indicated the management index through CTQ (Critical to Quality) and Chosen few X using 6 sigma process. Finally, And this study developed 5 Factors; Equipment Utilization in Tangibility, Ratio of Patients/Disease/Behavior/Treatment in Reliability, Survival RAte, Canselation Rate of Reservation, Churn Rate, Interval of Treatment and Confidence in Responsiveness, Frequency of Patients/Disease/Behavior/Treatment in Assurance and Contrast to Best Department/Best Doctor/Best Doctor in Faculty/Average of Mine in Empathy. Conclusion: This study developed innovation index of hospital service. Managing this index, hospital is able to achieve the decline of total treatment cycle, adjustment of patients behavior and increase of equipment utilization. Ultimately, hospital is able to accomplish innovation of healthcare service.

• Transactions of the Korean Society for Noise and Vibration Engineering
• /
• v.20 no.3
• /
• pp.235-241
• /
• 2010

Engine Mount plays an important role which supports engine, isolates vibration from engine and blocks the vibration from road. Development of engine mount for NVH costs great a deal. So, the cost of development being reduced, the way developed effectively engine mount using DFSS technique is proposed in this paper. CTQ(critical to quality) is vibration and parameter is dynamic stiffness of mounts. The core parameters are selected with TPA(transfer path analysis) technique. It uses design of experiments(DOE) or Taguchi Methods to optimize parameter values and reduce variation. And then, this paper shows the result of improvement for vibration in the developing vehicle.

• Journal of Korean Society of Industrial and Systems Engineering
• /
• v.40 no.4
• /
• pp.78-86
• /
• 2017

The new businesses started by the companies usually results in being unsuccessful. The main reasons for that are either aiming targeting wrong customers, unsatisfaction of customers' requesting quality standards, or taking wrong actions against the competitors in the market. Therefore, companies should aim the targets for the newly developing products based on the fulfilling values for the customers when they start the new businesses, and should take good cares for risk managements at the each step of the new business to prevent the failure in advance. In addition to that, the companies starting new businesses not only need to take the customers attributes (CA) into account, but they also should apply the new technologies as one system to initiate a new business to satisfy the basic wants of the customers. This article suggests the New Product Development Pursuing Model using the Indicative Planning methodology and the Quality Management tools. The New Product Development Pursuing Model would be completed by the following steps as below; 1. Drawing the CTQ (Critical To Quality) for setting up the new product development objectives by : i) using the VOC (Voice Of Customers) obtained by the QFD (Quality Function Deploypment) if the market is mature, ii) applying AHP (Analytic Hierarchy Process) to information in the QIS (Quality Information System) if the market is unmature to get enough need information of the customers. 2. Risk Management in NPD : The NPD pursuing model consisted of the IP (indicative planning) is suggested not by the process of top-down-way mandatory planning process, but by the tools used in the administrative science and economic fields, namely by governance. The companies could apply innovative methodology for new products development processes to fulfil the customers satisfaction in the fields, through the CA (Contingency Approach) of the NPD (New Product Development) process.

• Journal of the Korean Society of Industry Convergence
• /
• v.13 no.4
• /
• pp.219-225
• /
• 2010

A structure of line for producing products is variously changing to be automatic and one-person Cell-Line considering the physical burden for workers in manufacturing industry of electronic goods. However, workers tend to still accuse Work-related Musculoskeletal Disorders (including shoulder, waist, hand, wrist, leg etc.) as a simply repeated work by accelerating of the production speed for productivity improvement in the assembly line. Thus manufacturing engineers in charge of changing and set up newly for an assembly line are necessary to the construct of the guideline on human engineering. Especially. There is no standardized engineering-guide and it is difficult to create the exact work environment because the risk factor analysis and the improvement for assembly line are executed once a year on the current situation. I'd like to reduce the physical burden on workers through the effective improvement of processing by the guideline on working environment fit for a characteristic on manufacturing process when the process is changed or newly installed.

• Journal of the Korea Safety Management & Science
• /
• v.13 no.2
• /
• pp.243-249
• /
• 2011

The purpose of the study was to improve of performance for Magnetic Resonance Imaging (MRI) examination in the department of radiology. It was performed DMAIC (Define, Measure, Analyze, Improve, and Control). In the stage of definition, The fifth kinds of CTQ (critical to quality) by the kindness, the waiting time, the examination explanation, the waiting time and the waiting environment were selected by voice of customer. In the stage of measurement, the performed examinations and the reservation waiting time were measured each 1.77 and 1.69 sigma. In the stage of analysis, the potential key causes were determined the limited working hours and the difference of examination time of various entries. In the stage of improvement, MRI were performed with the operating system of 24 hours examination and the optimization of the difference of examination time by among of 30 minutes, 40 minutes, 50 minutes. Finally, the number of examinations and reserved waiting days were measured by each 3.17 and 1.71 sigma in the control stage.