• Title/Summary/Keyword: CRM.

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Purity assignment of 17β-estradiol by mass balance method

  • Lee, Hwa-Shim;Oh, Kwang-Hoon
    • Analytical Science and Technology
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    • v.30 no.5
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    • pp.226-233
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    • 2017
  • In general, quantitative chemical analysis in various areas including food, the environment, in vitro diagnostics, etc., requires traceability in order to increase the reliability of the measurements. Measurement traceability is a property of an unbroken chain of comparisons relating an instrument's measurements to SI units. Purity analysis is the first process for establishing traceability to SI units in chemical measurements. The purpose of this study is to develop and validate a method of purity assignment for establishing the traceability of $17{\beta}$-estradiol measurements in an in vitro diagnostics field. The establishment of this method is very important as it can be applied to the development of CRM and to the analysis of the purity of other hormones. The method of assignment of the purity of $17{\beta}$-estradiol was developed using the mass balance method and was validated through participation in an International comparison. In the mass balance method, impurities are categorized into four classes as follows: total related structure impurities, water, residual organic solvents, and nonvolatiles/inorganics. In this study, total related structure impurities were characterized by a gas chromatography-flame ionization detector (GC-FID) and a high-performance liquid chromatography-ultraviolet (HPLC-UV) detector, water content was determined by a Karl-Fisher coulometer, and total residual solvents and nonvolatiles/inorganics were checked simultaneously by thermogravimetric analysis (TGA). The purity of the $17{\beta}$-estradiol was 985.6 mg/g and the expanded uncertainty was 2.1 mg/g at 95% confidence. The developed method can be applied to the development of certified reference materials, which play a critical role in traceability.

Design and Implementation of Customer Management System Using UML (UML을 적용한 고객관리시스템 설계 및 구현)

  • Jung, Won-Gyo;Park, Sang-Sung;Shin, Young-Geun;Kim, Myoung-Hoon;Jang, Dong-Sik
    • The Journal of the Korea Contents Association
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    • v.7 no.11
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    • pp.59-68
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    • 2007
  • According to the development of service industry recently, the use of call taxi service is increased to use a taxi more comfortably. But related firms hesitate to construct a call center on account of enormous expense of constructing. Hence we developed the system that can minimize expense of constructing a call center which use a cellular phone. The proposed system is different from the existing call system of using a terminal method. we designed by applying UML(Unified Modeling Language) the system that can integrate and manage operations of customer management, driver management, order management and settlement of accounts etc. more efficiently using CTI(Computer Telephony Integration). Then the designed system is constructed by using Visual Basic 6.0. For implementing CTI more effectively, calling number of customer is received in PC using CID that is commercialized and then the customer's information is retrieved in the Database in real-time. The system proposed in this paper is possible to construct at low expense, can improve customer service level through an efficient customer management solution.

Determination of Cadmium(II) and Copper(II) by Flame Atomic Absorption Spectrometry after Preconcentration on Column with Pulverized Amberlite XAD-4 with Bismuthiol I

  • Park, Dong-Seok;Choi, Hee-Seon
    • Bulletin of the Korean Chemical Society
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    • v.28 no.8
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    • pp.1375-1382
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    • 2007
  • A column preconcentration method with pulverized Amberlite XAD-4 loaded with bismuthiol I (BI) has been developed for the determination of trace Cd(II) and Cu(II) in various real samples by flame atomic absorption spectrophotometry. Various experimental conditions, such as the size of XAD-4, adsorption flow rate, amount of bismuthiol I, stirring time for adsorbing bismuthiol I on XAD-4, pH of sample solution, amount of XAD-4- BI, desorption solvent, and desorption flow rate, were optimized. Also, the adsorption capacity and the adsorption rate of Cd(II) and Cu(II) on XAD-4-BI were investigated. The interfering effects of various concomitant ions were investigated, Bi(III), Sn(II) and Fe(III) were found to affect the determination. But the interference by these ions was completely eliminated by adjusting the amount of XAD-4-BI resin to 0.70 g, although the adsorption flow rate was slower. For Cd(II) our proposed technique obtained a dynamic range of 0.5-40 ng mL-1, a correlation coefficient (R2) of 0.9913, and a detection limit of 0.3 ng mL-1. For Cu(II), the corresponding values were 2.0-120 ng mL-1, 0.9921 and 1.02 ng mL-1. To validate this proposed technique, the aqueous samples (stream water, reservoir water, tap water and wastewater), the diluted brass sample and the plastic sample, as real samples, were used. Recovery yields of 91-103% were obtained. These measured data were not different from ICP-MS data at 95% confidence level. Our proposed method was also validated using rice flour CRM (normal, fortified) samples. From the results of our experiment, we found that the technique we present here can be applied to the determination of Cd(II) and Cu(II) in various real samples.

Simultaneous Determination of Vitamin $D_3\;and\;K_1$ in Infant Formula by Column-switching High Performance Liquid Chromatography with UV Detection (Column-switching HPLC를 이용한 성장기용 조제식 중 비타민 $D_3,\;K_1$의 동시분석)

  • Kwak, Byung-Man;Ahn, Jang-Hyuk;Chang, Chi-Hoon
    • Korean Journal of Food Science and Technology
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    • v.37 no.6
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    • pp.1024-1027
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    • 2005
  • Rapid and simple method was developed for simultaneous determination of vitamins $D_3\;and\;K_1$ contents in infant formula. Contents of vitamins $D_3\;and\;K_1$, extracted by column-switching HPLC with reversed phase column using enzymatic hydrolysis and organic solvent, in CRM determined by developed method were within certified ranges of standard values.

Design of Advanced Planning System for Supply Chain Management Supporting ATP(Available To Promise) (납기 회답 지원 SCM을 위한 생산 계획 모델의 설계(조립/가공 산업 중심))

  • Bae Joonsoo;Han Jake
    • Proceedings of the Korean Operations and Management Science Society Conference
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    • 2002.05a
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    • pp.371-377
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    • 2002
  • 근래 정보 시스템의 흐름은 생산 분야의 관리뿐만 아니라, 고객과의 관계를 중시하는 CRM(Costumer Relation Management)과 공급업체와의 협업 관계를 유지하는 eProcurement시스템에 초점을 맞추고 있다. 즉, 기존에는 단위 생산 시스템의 관리에 중점을 두었지만 최근에는 그 외부 요소들에 대한 관리의 중요성을 인식하게 되었고 이를 통징하여 공급망 관리(SCM Supply Chain Management)라고 한다. 본 논문에서는 공급망 관리에서 필요한 생산 계획수립 문제에 대해서 살펴본다. 특히 고객과의 관계에서 중요한 기능인 납기 회답을 지원하는 생산 계획 수립의 실행 주기에 대해서 살펴본다. 첫째, 단위 생산 시스템에서 사용하는 작업지시(Work Order)와 구매 지시(Purchase Order)를 생성하는 정규계획 모델에 대해서 설명한다. 정규계획 모델에서 필요로 하는 정적 정보와 동적 정보의 수집 및 계획의 실행을 담당하는 ERP 시스템과의 관계에 대해서 정의하고 정규계획 모델의 운영 주기를 정의한다. 둘째, 정규계획 모델과 상호 협조하면서 납기 회답을 지원하는 납기회답 모델의 설계에 대해서 살펴본다. 정규계획 모델과 달라지는 입력 부분의 정의와 정규계획 모델과의 상호 관계를 정의한다. 다음으로, 정해진 납기를 지키기 위해서 정규계획 모델에서 고려래야 하는 요소에 대해서 알아본다. 가장 중요한 것으로 작업 부하와 생산 용량을 고려한 계획 일자(PST)와 고객 납기와 제조 공정 LT를 고려한 계획 일자(LPST)중 최소값을 원자재의 납기 일자로 사용하는 것을 제안한다. 동시에 신규 구매 지시 계획을 생성하기보다는 기존에 발생된 구매 지시의 우선적 사용과 기존 구매 지시의 납기 일자를 고객 납기에 가장 잘 맞출 수 있도록 변경하는 방안을 제시한다. 이렇게 함으로써 최대한 고객 납기를 만족하도록 계획을 수립할 수 있게 된다. 본 논문에서 제시하는 계획 모델을 사용함으로써 고객 주문에 대한 대응력을 높일 수 있고, 계획의 투명성으로 인한 전체 공급망의Bullwhip effect를 감소시킬 수 있는 장점이 있다. 동시에 이것은 향후 e-Business 시스템 구축을 위한 기본 인프라 역할을 수행할 수 있게 된다.

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Cross-Cultural Comparison of Sensory Characteristics of Makgeolli (Korean rice wine) by Japanese and Korean Panels (막걸리의 교차문화적 관능 특성 연구)

  • Yang, Jeong Eun;Choi, Jun Bong;Chung, Lana
    • Journal of the East Asian Society of Dietary Life
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    • v.24 no.5
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    • pp.529-543
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    • 2014
  • The objectives of this study were to perform a descriptive analysis to characterize and compare the sensory properties of commercial Makgeolli products as well as a cross-cultural comparison of the sensory descriptions of these products between two sensory panels (Korean and Japanese). The samples used in this study were seven different types of Makgeolli, which were commercial products. A total of 10 Korean and 7 Japanese panelists were selected in Korea. Each group was trained, and they identified product attributes and performed descriptive analyses independently. The Korean and Japanese panelists generated 34 and 28 sensory attributes, respectively, to describe appearance, odor/aroma, taste/flavor, texture, and after flavor of the products. There were significant differences among the samples for 24 attributes by Korean and 23 attributes by Japanese panelists. Although there was not a large difference in the number of descriptors between Korean and Japanese panels, the Korean panelists generated more various attributes associated with flavor than the Japanese panelists, and the attributes of Japanese panelists included references to non-food products such as rotten grass. Multiple factor analysis (MFA) was applied to the descriptive analysis data from the Korean and Japanese panels to delineate the associations between Makgeolli samples and their sensory characteristics. Both the Korean and Japanese panels clustered the JRM, JSM, KRM and KSM samples into one group and the CRM and BSM samples into another group. The ESM sample was distinguished from the other six samples. These results of the cross-cultural comparison suggest that comparative analyses of sensory profiles between cultures should be conducted regularly in future studies, and further research such as consumer acceptance tests should be conducted to determine the sensory characteristics that drive consumer acceptance of Makgeolli products in the context of increasing food product exports to other countries.

Exploring Undergraduate Education of Industrial Engineers:Result of Survey for Graduates with Industrial Engineering Degree (산업공학 학부교육의 탐색:졸업생 설문조사 결과를 중심으로)

  • Park, Yang-Byung;Rim, Suk-Chul;Hong, Sung-Jo;Kim, Kwang-Jae;Yun, Myung-Hwan;Kim, Jong-Hwa;Lee, Deok-Joo;Cho, Nam-Wook;Suh, Young-Bo
    • IE interfaces
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    • v.20 no.1
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    • pp.1-10
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    • 2007
  • The main purpose of this research is to find out whether curriculums of industrial engineering (IE) departments meet the demand of IE graduates working in various fields. The research was conducted as an online questionnaire survey selecting IE Graduates working in industries as practising engineers. 1,324 participants were validated among 1,477 participants. 13 fields were selected and used in the survey. Those were; 1) Mathematical statistics, 2) Computer, 3) Purchase, 4) Production system, 5) Logistics, 6) Marketing, 7) Monetary, 8) Experiment methods, 9) Operations Research (OR), 10) Human Factors, 11) Quality, 12) Engineering management, and 13) Information systems. Using the 5-scale Likert rating, each education subject was assessed both in terms of its usefulness in practices and the amount it being taught in school. As a result, courses such as motion/time study, linear programming that IE has traditionally focused showed less usefulness in practices while it is taught in relatively large amount in schools. However, courses such as 6 sigma, CRM which are closely related to industrial practices showed high usefulness in practices compared with low degree of teaching in school. This was the first ever large scalesurvey conducted for IE graduates in Korea. The result of survey displayed many helpful information on current status and future direction of IE education in Korea.

A Customer Segmentation Scheme Base on Big Data in a Bank (빅데이터를 활용한 은행권 고객 세분화 기법 연구)

  • Chang, Min-Suk;Kim, Hyoung Joong
    • Journal of Digital Contents Society
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    • v.19 no.1
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    • pp.85-91
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    • 2018
  • Most banks use only demographic information such as gender, age, occupation and address to segment customers, but they do not reflect financial behavior patterns of customers. In this study, we aim to solve the problems by using various big data in a bank and to develop customer segmentation method which can be widely used in many banks in the future. In this paper, we propose an approach of segmenting clustering blocks with bottom-up method. This method has an advantage that it can accurately reflect various financial needs of customers based on various transaction patterns, channel contact patterns, and existing demographic information. Based on this, we will develop various marketing models such as product recommendation, financial need rating calculation, and customer churn-out prediction based on this, and we will adapt this models for the marketing strategy of NH Bank.

An Study on the Product Purchase Patterns using Association Rule (연관규칙을 활용한 상품 구매 패턴분석에 관한 연구)

  • Jung, Yong Gyu;Park, Jeong Kwon;Lee, Jeong Chan;Choi, Eun Young
    • Journal of Service Research and Studies
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    • v.2 no.1
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    • pp.39-46
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    • 2012
  • It is growing in size of database in companies. This caused to develope data mining techniques to predictive information from the large database. Costs and other effects can give variety of sales exploding through the analysis of the differences. Analysis of the various classification techniques, various angle can be analyzed point of view of the area information. The analysis of rules and patterns associated with a large amount of useful information from the database can be analyzed effectively. Goods store were analyzed using association rules, one of the data mining analysis techniques. Through this type of existing products according to analyze customer buying patterns, data mining has been studied to establish strategic marketing analysis.

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A Study on Perception of Project Risk Factor - Comparison between Software Package and Development with Program Language in Information System Project - (프로젝트 위험요인 인식에 관한 비교 연구 - 정보시스템 구현 프로젝트에서 소프트웨어 패키지 적용과 순수 개발하는 경우 -)

  • Park, Song-Mee;Chae, Myung-Sin
    • The Journal of Information Systems
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    • v.16 no.4
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    • pp.243-268
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    • 2007
  • It is critical to manage risks to complete IS(Information Systems) projects successfully. Identifying risk factors would be the first step for the project risk management. Previous research has discussed the issue with various points of view, such as different risk factors based on project types and roles involved in their projects. This paper empirically explored how people perceive different risk factors by project development methodology, between self-developing IS using programming language like C, Visual Basic and adapting software package already developed by software venders like ERP, CRM packages. There are researches regarding project risk factors for project management in the several point of views. And there are also researches regarding comparison between self-developing and adapting software packages methodology in IS project. However, there are no study on project risk factors comparison between self-developing IS using programming language and adapting software packages already developed by software venders in IS project. This research can be differentiated from previous ones, because it was considered both point of project risk management and development methodology in IS project. This research results implied meaningful messages to enterprise company to be planned IS projects and people who involved in IS projects. They should consider and need to prepare differently according to each development methodology for preventing project risks. It makes them reduce project risks in each case and complete successfully IS projects. Especially, if they have no experiences for implementing software packages, they can forecast the project risks and prepare them in advance.

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