• Title/Summary/Keyword: CRM 성과

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A Rapid Method for Analysing Polycyclic Aromatic Hydrocarbons (PAH's) in Urban Dust Using Supercritical Fluid Extraction (SFE) and Gas Chromatography/Mass Spectrometry (GC/MS)허귀석, 김달호 (초임계유체추출과 GC/MS를 이용한 도심 대기분진 중 PAH들의 신속한 분석법에 관한 연구)

  • Heo, Gwi Seok;Kim, Dal Ho
    • Journal of the Korean Chemical Society
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    • v.38 no.10
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    • pp.726-733
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    • 1994
  • Supercritical fluid extraction (SFE) followed by gas chromatographic separation and mass spectrometric (MS) detection were used in rapid analysis of polycyclic aromatic hydrocarbons (PAH's) in air particulate material extracted for 30 min with 10 ml of supercritical $N_2O$ without another sample preparation step. Two samples, urban dust in Seoul area and a certified air particulate reference material 1649 supplied by the NBS (National Bureau of Standards), were processed for the purpose of evaluating extraction and analysis methods. As a result, the quantitative recovery of PAH's in the SFE method was relatively lower than conventional organic solvent extraction methods, but reproducibility was resonable, and analysis time was reduced remarkably. The method has proved to be suitable for monitoring of PAH's in air particulate material.

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금융 기관을 위한 e-서비스 플랫폼 연구

  • 송영효
    • Proceedings of the Korea Society of Information Technology Applications Conference
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    • 2002.11a
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    • pp.136-160
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    • 2002
  • Most important to financial is to provide well designed and built services to the customers by accessing their core bank systems and affiliated systems in their partners. This will be essential to introduce new products and services and still be able to count on legacy and collaborative affiliated systems. Winning the war on such service competitions among financial institutions is attainable by seizing the 'e-bank' opportunities in B2Bi and CRM ( Customer Relationship Management ). Such application integrations among systems and 'e-bank' services need to be available in the new IT environment.

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A Case Study on ERP Implementation for the Apparel Industry (OEM형태의 의류산업에 대한 ERP 도입 사례 연구)

  • Yim, Sung-Sic;Kwon, Young-Sik
    • 한국IT서비스학회:학술대회논문집
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    • 2003.05a
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    • pp.420-427
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    • 2003
  • 최근 국내 기업들의 ERP시스템 도입 사례는 대기업에서 중소기업으로, 제조업중심에서 금융, 서비스, 유통 등의 다양한 산업분야로 그 영역을 확장하고 있다. 또한 SCM(Supply Chain management), CRM(Customer Relationship Management)과 같은 확장ERP 시스템의 도입도 활발히 진행되고 있다. 여러 가지 측면의 ERP시스템의 확장 방향 중에서 산업별 특성에 따른 ERP시스템의 개발은 해당 산업분야의 규모와 중요성의 순서에 따라 그 깊이와 범위가 다르게 이루어 졌으며, 소수 특이한 산업에 대한 솔루션은 미개발 상태인 경우가 많이 있다. ERP 소프트웨어 공급업체들은 주요 산업별로 특징적인 업무 프로세스를 지원하기위해 추가적인 프로그램을 공급하거나 개발 중에 있다. 본 연구는 국내 기업 중 다소 특수한 업무 프로세스를 가지고 있는 OEM(Original Equipment Manufacturing) 형태의 생산방식을 가진 의류 제조, 판매 업체의 ERP도입 사례를 통하여 ERP시스템 유연성의 한계에 대해 검토하여 보고 OEM산업과 의류산업이라는 산업특성에서의 ERP시스템 도입이 어떠한 문제점을 지니고 있는지 조사해 보고자 한다. 본 연구는 이를 위해 OEM산업에 대한 고찰과 의류업종의 업무적 특징을 정리하여 보고 실제 ERP 도입 사례를 통해 발견된 도입 특성 또는 도입시의 문제점과 해결 방안을 제시함으로서 향후 유사 업종의 ERP 시스템 도입 시 유용한 지침(Guideline)을 제공하고자 한다. ERP 도입사례는 SAP R/3를 채택하여 약 9개월간의 도입기간에 나타난 현상들을 기반으로 한다.

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An Integrated Transformer-based LED Power Supply with Wide-Output-Voltage Control (통합변압기 적용 넓은 출력전압제어 LED 전원공급장치)

  • Kang, Cheol-Ha;Ju, Jong-Seong;Kim, Eun-Soo;Won, Jong-Seob;Lee, Young-Soo;Kim, Dong-Hee
    • The Transactions of the Korean Institute of Power Electronics
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    • v.20 no.5
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    • pp.437-447
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    • 2015
  • In this paper, implementation of an integrated transformer applicable to power supply units (PSUs) for a 150-W LED with a wide range of output voltage is presented. The transformer is comprised of a PFC inductor and an LLC resonant transformer, each of which is placed and integrated on an E-I-E-type magnetic core. Integrated transformers with two different air gap topologies (i.e., the side and center gap topologies) are considered in the design phase to investigate their applicability. The design consideration on the LLC resonant converter used for the wide-output-voltage control ranges is described, and the overall performance of the proposed system is verified through realization of it onto a 150-W LED PSU board.

Usability Improvements in the School Information Management System - Issues and Suggestions - (학교정보관리시스템의 효용성 제고 - 제 문제와 개선방안 -)

  • Kim, Chang-Yong;J. Bae, Jae-Hak
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.28 no.3
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    • pp.42-57
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    • 2005
  • The National Education Information System(NEIS) has been utilized in primary and secondary schools. In this paper, we consider the NEIS should be used not only for educational administration affairs, but also for a lifelong management of national human resource. The current School Information Management System(SIMS), including the NEIS, is unsatisfactory due to the insufficiency of actual field suitability and end-user's conveniency. To this, we have devised improvements of the SIMS in the seven problem areas: ) The core business process of the school should be analyzed sufficiently and reflected in SIMS. (2) We should fully utilize groupware functions which activate the learning organization. (3) We might apply and use the CRM techniques of enterprises in SIMS. (4) The SIMS should be easy to make necessary school assessment data. (5) We should complement functions of the SIMS for a lifelong healthcare information management of national human resource. (6) The SIMS should support the school lunch management. (7) We should bring BOM and work-flow concepts into the SIMS.

A Study on the mediating role of the Customer Information Management Process in the CRM (CRM서 고객정보 관리활동의 매개적 역할에 관한 연구)

  • Yoon, Yeo-Joong;Lee, Sang-Kon
    • Proceedings of the Korea Society of Information Technology Applications Conference
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    • 2006.06a
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    • pp.345-354
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    • 2006
  • 고객관계관리는 많은 기업들에게 경영자와 차별화할 수 있는 부문으로서 인식되어 왔다. 수익성 높은 고객을 확보하고 유지하는 것이 매우 중요하기 때문이다. 기업의 핵심역량으로서 고객관계관리를 강화하기 위해서는 고객정보를 더욱 효과적으로 관리해야 한다. 본 연구는 고객정보관리 활동들과 그에 영향을 마치는 영향요인들을 살펴보고, 고객정보 관리 충실도와 고객정보 품질 간의 관계를 보인다. 또한, 고객정보관리 활동에 영향을 미치는 영향요인과 고객정보 품질 사이에서 고객정보관리 프로세스 충실도가 매개효과를 나타냄을 증명한다. 설문을 통해 얻은 65개 기업의 자료를 바탕으로 다중회귀분석과 ANOVA를 실시해 가설에 대한 실증 분석을 하였다. 분석 결과 6개의 고객정보관리 활동들과 이러한 고개정보관리 프로세스에 대한 5개의 영향요인을 발견하였다. 고객정보관리 프로세스의 충실도는 고객정보 품질과 밀접한 관계를 보였고, 영향요인과 고객정보 품질 사이에서 고객정보관리 프로세스의 충실도가 매개 역할을 수행함을 밝혀내었다. 마지막으로 본 연구의 의의와 결론, 향후 연구방향을 제시하였다.

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Quantifying Uncertainty of Calcium Determination in Infant Formula by AAS and ICP-AES (AAS 및 ICP-AES에 의한 조제분유 중 칼슘 함량 분석의 측정불확도 산정)

  • Jun, Jang-Young;Kwak, Byung-Man;Ahn, Jang-Hyuk;Kong, Un-Young
    • Korean Journal of Food Science and Technology
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    • v.36 no.5
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    • pp.701-710
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    • 2004
  • Uncertainty was quantified to evaluate calcium determination result in infant formula with AAS (Atomic Absorption Spectrometry) and ICP-AES (Inductively Coupled Plasma-Atomic Emission Spectrometry). Uncertainty sources in measurand, such as sample weight, final volume of sample, sample dilution and the instrumental result were identified and used as parameters for combined standard uncertainty based on the GUM (Guide to the expression of uncertainty in measurement) and Draft EURACHEM/CITAC Guide. Uncertainty components of each sources in measurand were identified as resolution, reproducibility and stability of chemical balance, standard material purity, standard material molecular weight, standard solution concentration, standard solution dilution factor, sample dilution factor, calibration curve, recovery, instrumental precision, reproducibility, and stability, Each uncertainty components were evaluated by uncertainty types and included to calculate combined uncertainty. The kinds of uncertainty sources and components in the analytical method by AAS and ICP-AES were same except sample dilution factor for AAS. The analytical results and combined standard uncertainties of calcium content were estimated within the certification range $(367{\pm}20\;mg/100g)$ of CRM (Certified Reference Material) and were not significantly different between method by AAS followed by ashing and method by ICP-AES followed by acid digestion as $359.52{\pm}23.61\;mg/100g\;and\;354.75{\pm}16.16\;mg/100g$, respectively. Identifying uncertainty sources related with precision, repeatability, stability, and maintaining proper instrumental conditions as well as personal proficiency was needed to reduce analytical error.

Improving the Effectiveness of Customer Classification Models: A Pre-segmentation Approach (사전 세분화를 통한 고객 분류모형의 효과성 제고에 관한 연구)

  • Chang, Nam-Sik
    • Information Systems Review
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    • v.7 no.2
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    • pp.23-40
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    • 2005
  • Discovering customers' behavioral patterns from large data set and providing them with corresponding services or products are critical components in managing a current business. However, the diversity of customer needs coupled with the limited resources suggests that companies should make more efforts on understanding and managing specific groups of customers, not the whole customers. The key issue of this paper is based on the fact that the behavioral patterns extracted from the specific groups of customers shall be different from those from the whole customers. This paper proposes the idea of pre-segmentation before developing customer classification models. We collected three customers' demographic and transactional data sets from a credit card, a tele-communication, and an insurance company in Korea, and then segmented customers by major variables. Different churn prediction models were developed from each segments and the whole data set, respectively, using the decision tree induction approach, and compared in terms of the hit ratio and the simplicity of generated rules.

Design and Implementation of Web based Voice Traffic Management System using CDR (CDR을 이용한 웹 기반 음성 트래픽 관리시스템의 설계 및 구현)

  • Kim, Eun-Seong;An, Seong-Jin;Jeong, Jin-Uk
    • The KIPS Transactions:PartC
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    • v.8C no.5
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    • pp.657-666
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    • 2001
  • In this paper, it is proposed the management items for voice traffic using CDRs so that global carriers can treat and manage the voice traffic for a customer, and defined computational expressions to produce the management items. From them, we have designed the management system, which is composed of web interface module, analysis module, data collection module and database management module, and have improved the availability and convenience of the system using web technologies. In addition, we have tested these items using CDRs in real environments that are collected by the global carrier in order to verify their validity. It is expected that the proposed web based voice traffic management system provide a global carrier with network information collection, fault detection/trouble-shooting and high quality of service through analyzing the characteristics of subscribers.

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A Recursive Procedure for Mining Continuous Change of Customer Purchase Behavior (고객 구매행태의 지속적 변화 파악을 위한 재귀적 변화발견 방법)

  • Kim, Jae-Kyeong;Chae, Kyung-Hee;Choi, Ju-Cheol;Song, Hee-Seok;Cho, Yeong-Bin
    • Information Systems Review
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    • v.8 no.2
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    • pp.119-138
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    • 2006
  • Association Rule Mining has been successfully used for mining knowledge in static environment but it provides limited features to discovery time-dependent knowledge from multi-point data set. The aim of this paper is to develop a methodology which detects changes of customer behavior automatically from customer profiles and sales data at different multi-point snapshots. This paper proposes a procedure named 'Recursive Change Mining' for detecting continuous change of customer purchase behavior. The Recursive Change Mining Procedure is basically extended association rule mining and it assures to discover continuous and repetitive changes from data sets which collected at multi-periods. A case study on L department store is also provided.