• Title/Summary/Keyword: CLAIM

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Claim Management during Construction based on Key Claim Management Factors (클레임 핵심관리요인을 기반으로 한 건설공사 중의 클레임 관리)

  • Lee, Jun-Hyung;Lee, Hyun-Soo;Park, Moon-Seo;Kim, In-Ho
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • 2007.11a
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    • pp.463-468
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    • 2007
  • The disputes in construction projects are very important issue for stakeholders. However, many of presented claims have not received the compensation money required, and frequently turned down. The most cause is that the claims are not managed systemically on construction. Therefore, it is important to identify which management works are conducted on construction and how significantly do they relevant to construction claim. This research derives key claim management factors through analyzing causes for claim success and failure, and then presents management works relevant to them. This research also proposes the method for effective claim management and its expected effect through expert interview.

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Efficient Customer Reception Policy with QR code (QR코드를 활용한 효율적인 고객 클레임 업무처리청책)

  • Kim, Sung-Dong;Lee, Jong-Kun
    • Journal of Convergence Society for SMB
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    • v.2 no.1
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    • pp.1-9
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    • 2012
  • This work focuses on reducing claims by improving the existing receipt process, and proposed an executable Claims solving method used QR code. We propose a effected claim process methods after introduced claim process based on bar code, RFID. Also, we illustrated proposed claim solving method to M company and verified the useful and effectiveness by a survey.

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Preliminary Study on the Factors Analysis of Change Order-Claim in Design-Build Project (설계시공일괄입찰공사의 설계변경 클레임요인 분석에 관한 기초 연구)

  • Ryu, Hyeok-Jun;Park, Byung-Ju;Yoo, Seung-Kyu;Kim, Ju-Hyung;Kim, Jae-Jun
    • Proceedings of the Korean Institute of Building Construction Conference
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    • 2012.05a
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    • pp.129-130
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    • 2012
  • Although the order of Design-Build is being expanded by increasing construction scale and demanding hybrid function, the suitable regulation of the contracts is not settled. Design-Build is way by government because there are big construction of much government leading in contract relation high position occupy. So, case that prebendary's claim institution develops by litigation is very rare. But, recently Design-Build is magnified. So, these dispute factors is becoming visualization gradually. The contract system is needed to be consistent by international standard to deal with the problem. This study suggests the useful solutions in detail concerned with the main factor of change order claim by each Design-Build phases through practical sorting and analysis of the causes of Change Order-Claim.

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Usefulness of medical review in the insurance claims

  • Lee, Eui-Kwan;Hwang, Jin-Sup;Lee, Sin-Hyung
    • The Journal of the Korean life insurance medical association
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    • v.28 no.1_2
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    • pp.31-35
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    • 2009
  • Background : Many of internists have been working for insurance industry. Insurance medicine is use of medical knowledge for insurance industry. There is social role of insurance medicine in terms of soundness of insurance administration. Recently social role of internists also have been being watched. Although theme of insurance medicine is medical risk selection, insurance claims administration also needs medical experts'opinion. There are not any corroborative study of medical consulting for insurance claims. Among insurance industry, someone called this medical review of insurance claims as 'medical claims review'. Aim : To investigate usefulness of medical review of insurance claims. Design : Questionnaire survey with claim staffs in one of insurance claim adjustment company in Korea. Methods : 265 claim staffs were divided into 4 groups and conducted survey using a questionnaire of 20 questions. Utility score, job satisfaction score, and difficult factors of claims administration were measured. Results : Utility score and job satisfaction score are highest in medical claims review group. The most difficult in claim administration to claim staffs was demonstrated to medical knowledge. Conclusion : Medical review of insurance claims is proved to be worthy. Document-based consulting method, namely medical claims review, is more useful than telephone-based simple query among claim staffs...Subjects of the medical claims review are medical record and it's principle is independent medical examination with evidence-based approach, it also has role of protecting fraud of insurance claims. Two main question types of medical claims review are verification and advice.

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A Sduty of Analyzing Claim Factor and Making Strategies to Prevent Claim in Bidding and Contracting Stage for Architectural Turn-Key Project (건축턴키공사 입찰.계약 단계에서의 클레임 예방을 위한 클레임요인 분석 및 대응방안에 관한 연구 - 국내대형건축턴키공사 사례중심으로 -)

  • 윤준선;백준홍
    • Journal of Arbitration Studies
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    • v.13 no.2
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    • pp.353-376
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    • 2004
  • In the inner turn key constructions the problems of uniform types are repeatedly occurred, and, especially, many problems happen up to the stage of pre-construction(from a bid to a contract) owing to the specialties of the turn key constructions. So the claim factors of the Korean turn key constructions were abstracted through the literature searches, the site document examinations, the case studies and the interviews with the experts. When the technicians meeting the interior turn key constructions for the first time and working here now are well acquainted with only these factors, many claims will be prevented. By analysing the degree of claims by claims factors through the questionnaires to the experts about the abstracted factors and surveying the amount of the claims through the case studies, what factors exerted how much of influence on the claims was tested and analyzed. Proposing the response devices to the factors affecting the claims much led the technicians in charge of internal turn key constructions to the prevention and the proper solution of the site claims.

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A Study on the Current Nutrition Labelling Practices for Processed Foods (시판 가공식품의 영양표시 실태조사)

  • 이현정;정해랑;장영애
    • Korean Journal of Community Nutrition
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    • v.7 no.4
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    • pp.585-594
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    • 2002
  • This study examined the status of current nutrition labelling and claims for the processed foods that were purchased in the supermarket. They were assessed in the aspects of frequency and content of nutrition labelling and claims. The results are summarized as follows; The percentage of products contain the nutrition labelling or claims of processed foods of investigation were 18.7% and 18.8% respectively. In the nutrition labelling method, the format separated by expression contents with 'only liability indication nutrient'or 'liability indication nutrients plus discretion indication nutrients' were 44.7% and 43.4% respectively. In the case of type and title, 'table' and 'nutrition composition'were used most frequently, 83.9% and 83.2% respectively. And in the case of expression unit, 'per 100 g or 100 ml'was higher (56.8%) than others. Nutrition claims were divided into 'nutrition content claim'and 'comparative claim', in the former the most claim was 'containing'and in the other'more or plus'used most frequently.'Nutrient function claim'was 13.4% and 'Implied nutrient claim'was 7.3% of all the claims. Results of the evaluation of current nutrition labeling system, nutrition labelling was less advanced and variable in content and format and also the information was not easy for consumers to understand and use them. To support achievement of the nutrition label, there must be program and initiatives for better understanding and communication and guidances on food labelling and nutrition for food manufactures.

A Study on the State of the Claim of Dental Medical Institutions for Payment from the National Health Insurance Corporation (치과 의료기관의 건강보험 청구실태)

  • Yoo, Eun-Mi;Ahn, Se-Youn;Choi, Hye-Sook;Hwang, Sun-Hee;Oh, Bo-Kyung
    • Journal of dental hygiene science
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    • v.11 no.1
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    • pp.31-35
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    • 2011
  • The purpose of this study was to examine the state of the claim of dental clinics for payment from the national health insurance corporation in a bid to provide some information on the efficient management of payment claim by dental institutions. The findings of the study were as follows: As for the form of payment claim, 45.4 percent claimed payment by themselves, and 54.6 percent asked an agent to do that on behalf of them. Concerning the type of occupation of the applicants, dental hygienists demanded payment in the biggest number of the dental clinics(78.2%). The most common number of cases that the dental clinics demanded payment was between 201 and 400(40.3%). The dental clinics asked an agent to claim payment when the number of payment claim cases was smaller, and they claimed payment by themselves when the number of payment claim cases was larger. Regarding the reason why the dental institutions asked an agent for payment claim, the biggest group(28.0%) cited complicated claim procedure as the reason, and the second largest group(22.6%) answered that they weren't used to doing that. The third greatest group(20.8%) pointed out a shortage of personnels that would be responsible for that as the reason.

Datamodel for Productivity Management of Construction Project (건설공사 생산성 관리를 위한 데이터모델)

  • Ryu Han-Guk;Yu Jung-Ho;Lee Hyun-Soo
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.442-445
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    • 2002
  • Construction delay claim occurs more often than any other claim. Delay claim impacts adversely the company's existence as well as the project's monetary problem. Because the calculation of the delay is not quantitative, owing not to have enough evidence, it is hard to solve evenly the delay claim. So, it is need to cumulate structurely the construction data or evidence during the construction. This study considers the established study about construction delay claim database and the problems and then presents the relation method between phase schedule and database. Finally, this study established the productivity claim database modeling for construction project through conceptual database modeling and logical database modeling based on information needed to make construction productivity database. So. the purpose of the study is to establish the datamodel for productivity management of construction project for calculating the delay days considering the lost productivity.

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A Study on the Proper Methodology for Clauses of Delay Claim in the Accounting Regulation to Prevent Delay Claims (국내 회계예규상의 공기지연 클레임 관련사항의 개선방안)

  • Kim Jae-Wook;Lee Hak-Ki
    • Proceedings of the Korean Institute Of Construction Engineering and Management
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    • autumn
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    • pp.287-291
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    • 2002
  • A construction claim is generally caused by several causes, and in the case of developed countries, the most fundamental problem in most claims is a delay claim. Also, it is predicted that the trouble will increase by this one in a domestic case as well. Even though the construction claims occurred by the delay claim are the most frequent ill construction project, it is very difficult to analyze due to the complexity of occurring forms. Therefore, the rational judgement and the solving method need to be concerned through the accurate understanding the clauses accepted in a international contract execution and a domestic contrail when the claim occurred. The purpose of this study is to present problems and improving methods by comparing FIDIC with a domestic accounting regulation in order to expand a general condition into the international contract condition.

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A Study on the Trends for Reforming Insurance Law in England - Focused on the Remedies for Fraudulent Claim - (영국 보험법의 개혁동향에 관한 연구 - 사기적인 보험금청구에 대한 구제수단을 중심으로 -)

  • SHIN, Gun-Hoon
    • THE INTERNATIONAL COMMERCE & LAW REVIEW
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    • v.67
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    • pp.119-142
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    • 2015
  • Many insurers have traditionally incorporated "fraud clauses" into insurance policies, setting out the consequences of making a fraudulent claim. Even in the absence of an express terms, English courts provide insurers with a remedy for a fraudulent claim. However, the law in this area is complex, convoluted and confused. English Law Commission think that the law in this area needs to be reformed for three reasons; (1) the disjunctive between the common law rule and section 17 generates unnecessary disputes and litigation, (2) increasingly, UK commercial law must be justified to an international insurance society, and (3) the rules on fraudulent claims are functioned as a deterrent if they are clear and well-understood. In order for these purposes, English Law Commission recommends a statutory regime to the effect that, when an insured commits fraud in relation to a claim, the insurer should (1) have no liability to pay the fraudulent claim and be able to recover any sums already paid in respect to the claim, and (2) have the option to treat the contract as having been terminated with from the time of the fraudulent act and, if chosen the option, be entitled to refuse all claims arising after the fraud, but (3) remain liable for legitimate losses before the fraudulent act. LC is not recommending a complete restatement of the law on insurance fraud generally. For example, LC does not seek to define fraud, instead, recommends the introduction of targeted provisions to confirm the remedies available to an insurer who discovers a fraud by a policyholder.

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