• 한국식품영양학회지
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• 제20권4호
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• pp.509-515
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• 2007

The purpose of this study was to determine the service quality satisfier and dissatisfier factors of family restaurants in Korea by using a qualitative research method, the critical incident technique(CIT). The CIT helps researchers find new factors or attributes by grouping key issues and categorizing common factors from the raw data, critical incidents which critically satisfied or dissatisfied customers. The respondents must describe the incidents in details. There are many previous studies on the attributes related to service qualities, selections, and revisiting intentions and the relationships between the attributes. These studies offer many insights for general trends and directions for managing service qualities, but not how to improve service quality practically. It is difficult to know specific service quality factors especially influencing Korean customers because the factors come from previous research and not from the respondents themselves. Therefore, this research categorized key satisfier and dissatisfier factors from 402 critical incidents described by 261 respondents into 5 groups and 33 subcategories. Real cases and examples are also explained that either critically satisfied for dissatisfied customers at family restaurants.

• 산업경영시스템학회지
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• 제36권3호
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• pp.95-108
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• 2013

The problem of constrained sequencing of a set of jobs on a conveyor system with the objective of minimizing setup cost is investigated in this paper. A setup cost is associated with extra material, labor, or energy required due to the change of attributes in consecutive jobs at processing stations. A finite set of attributes is considered in this research. Sequencing is constrained by the availability of conveyor junctions. The problem is motivated by the paint purge reduction problem at a major U.S. automotive manufacturer. We first model a diverging junction with a sequence-independent setup cost and predefined attributes as an assignment problem and this model is then extended for a more general situation by relaxing the initial assumptions in various ways.

• 해양환경안전학회지
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• 제26권7호
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• pp.798-809
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• 2020

과학적 행정을 위한 증거 기반 정책 수립과 평가에 대한 요구로 통계(데이터) 활용 중요성이 날로 강조되고 있다. 통계는 사회전반의 현상을 수치로 제공함으로써 직관적으로 어떤 현상을 설명할 수 있도록 하며, 합리적인 의사결정을 위한 공공자원으로 설명된다. 이러한 특성으로 통계는 정부 정책 결정 및 각종 현상의 연구·분석 등에 기초자료이자 근거자료로 널리 활용되고 있으나 그 중요성에 비해 통계의 역할은 제한적인 수준이다. 이는 현재 개방된 통계가 단순 결과 요약 자료 수준이며 공급자 위주로 생산되어 수요자 관점에서 가치 창출을 위한 수단으로는 부족하다는 의미이며, 본 연구에서는 이러한 문제 보완을 위해 현재 제공되는 통계 항목 외에 정책이나 연구에 다양하게 활용할 수 있는 추가 속성을 탐색했다. 연구에 활용한 기준 통계자료는 해양경찰청에서 발간하는 「해상조난사고 통계 연보」이며, 해양경찰에서 작성하는 선박사고 상황보고서 텍스트 분석을 통해 추가할 수 있는 속성들을 도출했다. 텍스트 분석을 통해 도출된 56개 속성에 대해 데이터를 수집하고 EDA를 수행한 결과, 유의확률(p-value < .05)을 만족하는, 상관계수 0.7 이상의 강한 상관관계가 있는 속성 조합 18개와, 중간 정도의 상관관계(0.4 이상 0.7 미만)를 가지는 속성조합 70개, 총 88개의 조합을 발굴할 수 있었다. 더불어 EDA를 통해 발견된 추가 속성을 정책적으로 활용하기 위해 수난대비기본계획 세부 전략별 키워드 분석을 실시하고, 키워드와 EDA 도출 속성 간 매칭작업을 통해 속성의 활용 가능 여부를 검토했다.

• 한국생활과학회지
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• 제21권5호
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• pp.1005-1016
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• 2012

Recently, as growing number of consumers publish product and service reviews on the Internet, e-review has received attention from retailers and researchers. E-review, a form of electronic word-of-mouth (eWOM) which is typically shared between strangers whose identity and credibility are unknown, has become an important product information source as social media has facilitated information exchanges between more consumers. The objective of this study was to investigate the effects of e-review attributes on purchase intention for fashion products, which is mediated by trust of e-review, as well as to explore the differences between consumer communities and cooperative communities. A questionnaire was developed based on previous researches. Data were gathered from adults living in Busan. The results were analyzed by factor analysis, t-test, and regression using SPSS 18.0. The results showed that consumers tended to recognize e-reviews from consumer communities as exaggerated information, while they considered reviews from cooperative communities as reliable information, which gave the latter higher purchase intention. There were significant differences in e-review attributes for fashion products (e.g., Exaggeration, Entertainment, Innocence, and Agreement), purchase intention between consumer communities (e.g: Blog, Internet cafe) and cooperative communities (e.g: general malls and specialty malls). For both communities, purchase intention of fashion products was influenced by its entertainment attributes and perceived trust of e-reviews. These results suggest that e-retailers need to focus on understanding the causes of purchase intention with e-reviews for fashion products. Specifically, e-retailers should recognize that e-reviews of fashion products were associated primarily with entertaining and with consumers' trust. Based on these findings, managerial implications are presented.

• 대한지역사회영양학회지
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• 제16권4호
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• pp.511-524
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• 2011

The purposes of this study was to investigate importance and performance for coffee quality attributes in Korean and Chinese university students by 3 types of coffee; coffee in coffee houses, coffee in vending machines and canned/bottled coffee. Survey was done for 360 students in Daejeon with developed questionnaires including general information, favorite type of coffee and 15 quality attributes of coffee. Finally, data from 168 Korean and 126 Chinese university students was used for statistical analysis by SPSS 18.0 package program. Results of this study were as follows: for favorite type of coffee, the rates of coffee in coffee houses, coffee in vending machines and canned/bottled coffee were 43.0% 34.8% and 22.2% in Korean students and 8.7%, 78.0%, and 12.2% in Chinese students, respectively. Comparing Chinese students and Korean students showed higher importance for several quality attributes of coffee in coffee house (p < 0.05), but lower importance for most quality-attributes of coffee in vending machine (p < 0.05) and canned/bottled coffee (p < 0.05). According to importance and performance analysis, strategies for increasing satisfaction were to improve 'price' of canned/bottled coffee in Korean students, and 'taste', 'volume', 'concentration' and 'variety' of canned/bottled coffee and 'freshness' of coffee in vending machine in Chinese students. These results suggested that differentiated marketing plans between Korean and Chinese university students should be needed in coffee industry.

• 한국환경복원기술학회지
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• 제16권3호
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• pp.107-117
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• 2013

Problems in regard of ecological stability of urban ecosystem ensue from climate change and urbanization. Particularly, urban ecological conditions are deteriorating both quantitatively and qualitatively to a great extent. The present study aims to assess the current condition of selected sites (i. e. urban green zones and parks) in terms of preset assessment components; to find out problems and relevant solutions to improve the quality and quantity of parks and green zones; and ultimately to suggest some measures applicable to coping with climate change as well as to securing the ecological attributes of urban green zones and parks. According to the findings of this study, from quantitative perspectives, ecological attributes and responsiveness to climate change are high on account of the large natural-soil area(80%). By contrast, from qualitative perspectives including the planting structure (1 layer: 47%), the percentage of bush area(17%), the connectivity with surrounding green zones (independent types: 44%), the wind paths considered (5.6%), the tree species with high carbon absorption rates (20%), water cycles (17%), energy (8%) and carbon storage capacities(61%), ecological attributes and responsiveness to climate change were found very low. These findings suggest that the ecological values of urban parks and green zones should be improved in the future by conserving their original forms, securing natural-soil grounds and employing multi-layered planting structures and water bodies, and that responsiveness to climate change should be enhanced by planting tree species with high carbon storage capacities and obtaining detention ponds. In sum, robust efforts should be exerted in the initial planning stages, and sustained, to apply the methodology of green-zone development along with securing ecological attributes and responsiveness to climate change.

• 한국의류학회지
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• 제32권8호
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• pp.1274-1285
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• 2008

The purpose of this study is to investigate influences of perceived price dimensions and store attributes on store choice behavior. Three major retail formats, department store, discount store, and internet shopping mall in retail industry were compared with respect to store attributes and intention to purchase fashion products. Data were obtained from 427 consumers aged 25-49 years old. The results were as follows. (1) Multidimensional aspects of the price construct were identified: price-quality schema, prestige sensitivity, price mavenism, value consciousness, price consciousness, and sales proneness. (2) Store attributes included product assortment, quality per price (Q/P), service, and symbolic image in general. However, store attribute factors of three retail formats consisted of slightly different items. Department stores presented the highest level of mean scores on product quality, customer service, and symbolic images, while internet mall exhibited highest on product variety, information comparison, and quality per price. (3) Respondents presented high level of intention to purchase fashion products at internet mall, department store, and discount store in that order. (4) Purchase intention at department store was predicted by Q/P, service, symbolic image, prestige sensitivity, product assortment, clothing consumption, and age in order. Purchase intention at discount store was influenced by assortment & Q/P, symbolic image, clothing consumption, and sales proneness, whereas internet mall was predicted by product assortment, Q/P, service, price mavenism, and price-quality schema.

• Food Quality and Culture
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• 제3권1호
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• pp.1-5
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• 2009

The objective of this study was to develop a reliable and reproducible descriptive analysis procedure for Korean style sweet pumpkin gruel (Hobakjuk). The sensory attributes of the sweet pumpkin gruel were developed and defined, the sample preparation method was standardized, and the sensory evaluation procedure for a sample was established. Seven types of sweet pumpkin gruel (five ready-to-eat type vs. two ready-to-heat type) were selected to be analyzed. Panel training and descriptive analysis were carried out with these 7 samples. A total of 12 sensory attributes (2 aroma/odor, 5 taste/flavor, 4 texture/mouthfeel, and 1 aftertaste attributes) were developed to describe the sensory characteristics of the sweet pumpkin gruel. The definition and reference standards for each sensory attribute were determined to clearly understand each attribute. In the main experiment, trained panelists evaluated the sensory characteristics of the 7 gruel samples based on a fifteen-point intensity scale using the developed attributes. The results were statistically analyzed by analysis of variance, principal component analysis, and cluster analysis. The results showed that the 7 sweet pumpkin gruel samples significantly differed in their intensities of all attributes except for sweet pumpkin aroma and viscosity. The ready-to-eat style samples were distinctly characterized by their sweet pumpkin aroma and flavor, whereas the ready-to-heat style samples were markedly characterized by their low intensity of gelatinized starch and pumpkin flavor retention.

• 한국항만경제학회지
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• 제22권3호
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• pp.141-160
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• 2006

급변하는 해운물류환경에 대응하여 해운기업들이 경쟁적 우위를 획득하기 위해서는 무엇보다 자신들의 서비스 역량을 강화하는 노력이 필요하다. 이를 위해서는 정기선사의 물류서비스 속성(attributes)에 대한 정확한 이해와 함께, 이들 속성간의 상대적 중요성을 평가하여야 한다. 본 연구는 선행 연구에 대한 검토를 통하여 정기선사의 다양한 물류서비스 속성을 추출하고, 31명의 해운전문가에 대한 설문조사를 통하여 6개로 축약된 주요물류속성의 상대적 중요도와 선사별 성취정도에 대한 자료를 취합하였다. AHP(Analytic Hierarchy Process) 기법을 적용하여 핵심평가요인들의 상대적 중요도를 측정한 후 Fuzzy 모형을 이용하여 2개 국적선사와 5개 외국적 선사를 대상으로 핵심평가요인들에 대한 상대적 역량을 평가하였다. 분석 결과 국적선사들은 전체적인 성과에 있어서 상위 수준인 것으로 평가되었는데, 고객서비스 측면에서 외국적 선사에 비해 통계적으로 유의한 수준에서 우수한 것으로 나타난 반면, 운임 경쟁력 부문에 있어서는 통계적으로 유의적이지는 않지만 상대적인 열위를 나타내었다. 본 연구는 국적 선사들이 경쟁적 우위의 두 가지 원천인 비용(cost advantage: 운임경쟁력)에서는 열위에 있지만, 차별화(differentiation advantage: 고객서비스)에서는 높은 수준의 우위를 점유하고 있어 전반적으로 우수한 성과를 나타내고 있음을 보여주고 있다.

• 한국콘텐츠학회논문지
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• 제21권9호
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• pp.322-332
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• 2021

본 연구는 호텔 미쉐린가이드 레스토랑의 선택속성이 고객행동의도 간의 영향 관계와 호텔 브랜드이미지를 변수를 투입함으로서 조절효과가 있는지에 대한 영향관계를 규명하고자 하였다. 최근 서울지역 호텔 내에 입점하고 있는 호텔 미쉐린 레스토랑을 경험해본 고객을 대상으로 편의표본추출을 사용하였으며, 2020년 7월 1일부터 부터 약 60일간 진행되었다. 선행연구를 통해 구성된 설문도구는 서울지역 호텔 내의 위탁 운영 중인 미쉐린 레스토랑을 경험해본 고객을 대상으로 배포하였으며, 수집된 유효표본 287부를 SPSS 22.0을 사용하여 통계처리 하였다. 본 연구의 실증분석결과 선택속성의 요인 중 물리적환경, 음식품질, 서비스품질, 편리성은 고객행동의도 간에 유의한 정(+)의 영향이 있는 것으로 나타났으나, 가격공정성은 영향관계가 없는 것으로 나타났다. 마지막으로 선택속성과 고객행동의도 간의 상호작용변수를 투입함으로서 물리적환경과 서비스품질 변수에 조절효과가 있음을 발견하였다.