• 제목/요약/키워드: Business excellence

검색결과 134건 처리시간 0.024초

Key Drivers of Operational Performance of E-commerce Distribution Service Providers in Thailand

  • VONGURAI, Rawin
    • 유통과학연구
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    • 제20권12호
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    • pp.89-98
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    • 2022
  • Purpose: Due to the rapid growth of e-commerce in Thailand, the operational excellence of distribution service providers has been elevated. Thus, this research investigated the key drivers of operational performance of e-commerce distributors in Thailand. The research contains key variables: the analytics capabilities of an organization, supply chain disruption orientation, innovation capability, and operational performance. Research design, data, and methodology: An online survey is administered to top managers and key personnel (N=425) employed for at least one year in Thailand's top five e-commerce distributors. The sampling methods were conducted using purposive sampling, quota sampling, and convenience sampling. Confirmatory Factor Analysis and Structural Equation Model were applied to analyze and confirm the model's goodness-of-fit and hypothesis testing. Results: The findings reveal that an organization's analytics capabilities significantly affect supply chain disruption orientation and supply chain resilience. Furthermore, operational performance is affected by supply chain disruption, supplier quality management, and innovation capability. Nevertheless, supply chain resilience and digital supply chain have no significant effect on operational performance. Conclusions: The results imply that supply chain digitalization could drive higher operational performance. Distribution businesses are encountering transformation and disruption, which should address the high level of a digital supply chain, innovation, and quality management to maximize their profit margin and delivery service quality.

Factors Influencing Experiential Value Toward Using Cosmetic AR Try-on Feature in Thailand

  • VONGURAI, Rawin
    • 유통과학연구
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    • 제19권1호
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    • pp.75-87
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    • 2021
  • Purpose: The objective of this research is to identify the core aspects of persuasive factors influencing consumer's experiential value towards using Augmented Reality (AR) try-on feature while shopping cosmetic products online. The conceptual framework of this study is adopted and integrated from the theoretical study on how narrative experience, media richness, and presence affect the formation of experiential value in the augmented reality interactive technology (ARIT) process. Research design, data and methodology: The sample (n = 550) were collected from online and offline questionnaires by using stratified random sampling and purposive sampling methods. Confirmatory Factor Analysis (CFA) and Structural Equation Model (SEM) were used to analyze the data to confirm goodness-of-fit of the model and hypothesis testing. Results: The results indicated that media richness induced higher experiential value (consumer ROI, playfulness, service excellence and aesthetics), followed by narrative experience and presence towards using AR try-on feature. Conclusions: Consumer's experiential value towards using AR try-on feature when shopping cosmetic products online rely on media richness, narrative experience and presence respectively. Therefore, marketing practitioners are recommended to develop the feature design and content to be more useful, authentic, user-friendly and entertaining to better connect and provide confidence to consumers when shopping cosmetics online.

AHP를 이용한 정부출연연구소 평가 모형 연구 (A Study on the Evaluation Model of Government-funded Research Institutes Using AHP)

  • 손은일;백창화
    • 품질경영학회지
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    • 제50권4호
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    • pp.665-677
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    • 2022
  • Purpose: The purpose of this study is to analyze the current status and investigate relevant indicators so that R&D performance evaluation suitable for government-funded research institutes can proceed. A suitable performance evaluation model was presented based on the surveyed indicators. Based on the presented performance evaluation model, the importance was analyzed to calculate the weight for each indicator of the performance evaluation model. Methods: The method applied in this study presented a performance evaluation model based on the organizational performance evaluation cases of advanced overseas countries. By using the AHP(Analytic Hierarchy Process) technique, the weight of each indicator of the performance evaluation model was studied. Results: As a result of examining the indicators necessary for the evaluation model, focusing on overseas cases, 13 evaluation items were derived. A weight was calculated for the importance of the study results. And the scientific/technical research results showed the highest excellence. Conclusion: Key indicators of performance evaluation suitable for government-funded research institutes were derived and presented through detailed modeling in three stages. A realistic model that can objectively evaluate the performance of government-funded research institutes was proposed using the AHP technique.

Application of Analytic Hierarchy Process to the Selection Factors of OTT Service

  • Hyun, Ho-Suk;Lee, Hyung-Seok
    • 한국컴퓨터정보학회논문지
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    • 제27권10호
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    • pp.245-254
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    • 2022
  • 본 연구는 기존 연구를 바탕으로 OTT 서비스에 대한 선택요인들을 도출하고, 각 평가 요소에 대한 가중치를 산출하기 위하여 AHP 분석모형을 제시하였다. OTT 서비스 선택요인들을 평가하기 위해서 OTT 서비스를 이용하는 고객들을 대상으로 수집된 자료를 분석에 활용하였다. 본 연구의 결과, OTT 서비스의 1단계 선택요인들인 경제성, 시스템 우수성, 편의성, 다양성, 유희성, 응대성 중에서 다양성이 가장 중요한 요인으로 나타났다. 1단계 요인과 2단계 요인의 가중치를 종합화한 결과에서는 오락이 가장 중요한 요인으로 나타났다. 마지막으로 본 연구는 성별, 연령에 따라 OTT 서비스 1단계 선택요인의 가중치에 차이가 있는지 분석했다. 본 연구를 통해서 소비자들이 OTT 서비스를 이용할 때 어떤 요인을 중요하게 고려하는지를 파악할 수 있을 것이다.

증강현실 패션플랫폼에 대한 경험적 가치가 플랫폼 선호도에 미치는 영향 (The Effect of Experiential Value of AR Fashion Platform on Platform Preference)

  • 이하경;허희진
    • 한국의류학회지
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    • 제46권6호
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    • pp.987-1003
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    • 2022
  • This study explores the effect of experiential value of AR fashion platform on platform preference. Based on the SOR theory, the effects of visual appeals, entertainment, service excellence, and efficiency on platform attitudes, mediated by intrinsic enjoyment and escapism, are tested. The participants respond to the questions after watching the video clip, using an AR fashion platform. A total of 252 data is analyzed using SPSS 26.0 for descriptive statistics and reliability analysis and AMOS 26.0 for confirmatory factor analysis and structural equation modeling. The results show visual appeals, entertainment, and efficiency influence platform preference, mediated by intrinsic enjoyment. Entertainment also influences platform preference, mediated by escapism. The moderating effect of the AR service pre-experience is also explored. For the group with the AR service experience, entertainment and efficiency has a positive effect on intrinsic enjoyment, leading to AR platform preference. For the group without an AR service experience, only entertainment influences the AR platform preference, mediated by intrinsic enjoyment; however, there are no factors which increase escapism. The findings of this study contribute to find the marketing directions for the AR service users, by offering appropriate experiential values based on their prior AR experience.

Qualitative Literature Study: How Intrinsic Motivation Impacts Nurses' Job Satisfaction

  • Ho-Jin LEE
    • 산경연구논집
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    • 제15권6호
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    • pp.17-24
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    • 2024
  • Purpose: The current study explores the impact of intrinsic motivation on nurses' job satisfaction, taking a close look at the current literature to answer what the relationship is between low/high intrinsic motivation and workplace productivity of nurses in their work at individual and collective levels. Data and methodology: The current research utilized a hybrid of descriptive and systematic review research designs. According to Huntington-Klein (2021), a research design refers to the researcher's method or approach. It includes a detailed explanation of the processes followed by identifying research variables, their evaluation, data collection and analysis. Results: A systematic literature review of the various sources (found in the reference section) revealed critical findings regarding the topic. The following are the four significant impacts of intrinsic motivation on nurses' job satisfaction: (1) Positive Attitude and Feeling, (2) Inherent Needs, (3) Productivity and Performance, and (4) Navigating Challenges of External Rewards. Conclusions: Therefore, the current study could conclude that intrinsic motivation is essential in enhancing the productivity of the nurses. Intrinsically driven or motivated nurses find it unnecessary to be supervised or pushed to work and achieve excellence. They would be proactive towards working and achieving the desired results.

홍콩 영화에 관한 고객 리뷰의 텍스트 마이닝 기반 분석: 관객 선호도의 진화 발견 (Text Mining-Based Analysis of Customer Reviews in Hong Kong Cinema: Uncovering the Evolution of Audience Preferences )

  • 손화양;이정승
    • Journal of Information Technology Applications and Management
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    • 제30권4호
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    • pp.77-86
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    • 2023
  • This study conducted sentiment analysis on Hong Kong cinema from two distinct eras, pre-2000 and post-2000, examining audience preferences by comparing keywords from movie reviews. Before 2000, positive keywords like 'actors,' 'performance,' and 'atmosphere' revealed the importance of actors' popularity and their performances, while negative keywords such as 'forced' and 'violence' pointed out narrative issues. In contrast, post-2000 cinema emphasized keywords like 'scale,' 'drama,' and 'Yang Yang,' highlighting production scale and engaging narratives as key factors. Negative keywords included 'story,' 'cheesy,' 'acting,' and 'budget,' indicating challenges in storytelling and content quality. Word2Vec analysis further highlighted differences in acting quality and emotional engagement. Pre-2000 cinema focused on 'elegance' and 'excellence' in acting, while post-2000 cinema leaned towards 'tediousness' and 'awkwardness.' In summary, this research underscores the importance of actors, storytelling, and audience empathy in Hong Kong cinema's success. The industry has evolved, with a shift from actors to production quality. These findings have implications for the broader Chinese film industry, emphasizing the need for engaging narratives and quality acting to thrive in evolving cinematic landscapes.

한국에 거주중인 한국, 중국, 베트남인의 한국의 국가이미지, 한류관심도, 한국미용서비스 만족도의 관계 및 차이에 대한 연구 (The Study on the Relations and Differences in Korean National Image, KoreanWave (Hanryu) Interest, and Korean Beauty Service Satisfaction of Korean, Chinese, Vietnamese Who Living in Korea)

  • 안현경
    • 패션비즈니스
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    • 제22권4호
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    • pp.59-75
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    • 2018
  • The purpose of this study was to investigate the relations and differences in Korean national image, Korean wave (Hanryu) interest, and Korean beauty service satisfaction of Korean, Chinese, and Vietnamese living in Korea and to lay the foundations for the export of various contents, especially beauty services, through the enhancement of Korea's national image. The present study was conducted from $10^{th}$ June to $10^{th}$ August 2017, by presenting 523 questionnaires to Koreans living in Seoul and another metropolitan area, and to Chinese and Vietnamese students studying in different Korean language Institutes in Seoul and other areas' universities. The basic questionnaire items were analyzed based on frequency analysis. The data on the national image, Korean wave interest, and Korean beauty service satisfaction were reduced by the factor analysis. The effects of each items were analyzed by regression. The differences in three factors were analyzed by ANOVA, and the differences were calculated by mean values. Consequently, it was observed that three factors are mutually affected each other. Therefore, it is necessary to establish a synergetic relationship between the individual factors. In addition, the individual items exhibited higher mean value in Vietnam, China, and Korea in a descending order. This indicates that Koreans are more likely to de-evaluate their cultures than others. Therefore, Koreans should be aware of the excellence of their culture and try to spread Korean culture and technology to the rest of the world with pride.

의사결정나무법을 이용한 귀납적 학습방법에 의한 정보시스템 수용자 세분화 (Identifying Early Adopters of Information Systems by Inductive Learning Using Decision Tree Method)

  • 이민수;최영찬;유병준
    • 경영정보학연구
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    • 제9권1호
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    • pp.67-84
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    • 2007
  • 한 정보시스템을 소개 및 전파 시에, 만약 정보시스템의 공급자가 조기 수용성향을 가진 사용자 집단을 식별해낼 수 있다면, 그 집단에 대한 집중적인 권장 및 홍보를 통하여 더욱 효율적으로 시스템을 전파할 수 있을 것이다. 또한, 도입 이후 그 조기수용자들은 타 수용대상 집단들에 대한 시스템의 자발적 홍보와 수용 시의 도움들을 통해 시스템 도입을 더욱 용이하게 하는 효과를 가져오게 할 수 있다. 이와 같은 조기 수용자군 식별 목적을 위하여, 본 논문은 기존 주로 사용되어 온 이산선택기법 대신, 의사결정나무를 이용한 식별기법을 제안한다. 기존의 이산선택기법에 비하여 이 기법은 집단 예측에 있어서 더욱 정확하며, 비선형적으로 세분화된 그룹을 식별할 수 있는 장점도 가지고 있다. 이와 같은 효과의 검증을 위하여, 본 논문은 농업분야의 한 정보시스템 도입시의 실증데이터를 이용하여 목표집단 식별상의 의사결정나무기법의 우수성을 입증하였다. 본 기법은 앞으로 조기 수용자 집단 식별목적에 실질적으로 시스템 개발 공급자에게 이용될 수 있을 기법으로 기대된다.

수산경영인 양성교육이 경영활동에 미치는 영향에 관한 연구 (A Study on the Impact of Fisheries Manager Development Education on Management Activities)

  • 김종천;김병호
    • 수산해양교육연구
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    • 제29권1호
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    • pp.270-285
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    • 2017
  • This study is about the solution to solve the problem - aging of fisheries worker and exodus of young adult from fisheries. We tried to find out internal improvements which are necessary for overcoming issues. After that, research about inducements and institutional improvements to drive internal improvements has done. and Current policies of Korea for securing workforce in fisheries were examined especially for Gyeongsangnam-do by literature investigation and survey The main purpose of this study is, problems of policy in order to secure Fisheries managers, identify practical obstacle and the activities and management activities performance of training education. and it is to provide evidence to policy improvement. To achieve the purpose of this study, conducted studies are as below. This study is to investigate the educational performance of Fisheries managers and its impact on their business performance using SEM and SEM-Moderate-effect. In terms of the amount of impact on business performance, the level of educational achievement and management activity outcomes had the most impact followed by excellence of educational condition and programs distinction. Therefore, in order to inspire the motivation for learning and communicate the importance of such education to Fisheries communities, there is a need to introduce a variety of methods, professional facilities. The purpose of this research is to define the problems of the Fisheries Census of Korea and to make better policies for improvement. In order to complete the purpose, the research team has firstly conducted a survey in the six regions to reinvestigate the yes or no for accuracy of the primary data related to the Fisheries Census. Moreover, the team has defined the problems of the Fisheries Census through conducting a survey for the experts and users of the fisheries statistics. Also, the team has derived the short/long term improvement of Fisheries Census through out this survey.