• Title/Summary/Keyword: Business Service Identification

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A Study on Strategic Patent Identification Process: A Case of 'A' Corp (기업의 전략특허 발굴 프로세스 개선방안에 관한 연구: A사 사례를 중심으로)

  • Hyun, Sung-Ho;Hong, Da-Un;Kim, Dae-Ho;Lee, Joo-Heon
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.5 no.2
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    • pp.115-135
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    • 2010
  • In the past, markets were taken over by the firms which could maintain their competitive advantage through economies of scale and associated reductions in costs and prices. However, it has been changed to a new time that companies can secure their competitiveness through continuos improvements and customer orientations. Patent holders can claim protection against any infringer of their patents. Thus, in the future, firms' competitiveness will be decided by patents and intellectual property rights. How can strategic patents can be obtained and secured? The purpose of this article is to provide a couple of suggestions that can help companies secure strategic patents and build their competitive advantages. Until now, Korean companies have been interested only in the quantity of patents, not the quality of patents. In addition, from the beginning, they could not build distinctive strategic positions to secure future valuable technologies. In this article, we provided a couple of suggestions for strategic patent identification processes. First, strategic patents should be identified and created based on the company's vision. Second, the company should create technology maps through investigating previous R&D activities and patented technology information before stating its own R&D activities.

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A Study on the Influence of Omni-Channel Brand Experience on Omni-Channel Brand Relationship Formation and Achievements (옴니채널 브랜드체험이 옴니채널 브랜드 관계형성 및 성과에 미치는 영향)

  • Ock, Jungwon;Yun, Daehong;Kang, Yeolwoo
    • Journal of Service Research and Studies
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    • v.8 no.3
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    • pp.97-114
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    • 2018
  • This study was intended to empirically examine the influence that the omni-channel brand experience would have on omni-channel brand relationship formation and achievements. All hypotheses were adopted, except for 1 hypothesis(Hypothesis 5), among 12 hypotheses. Specific results were as below: First, omni-channel brand experience had a positive(+) influence on brand trust(Hypothesis 1), brand identification(Hypothesis 2), and consumer-brand relationship(Hypothesis 3) as a whole. The brand trust had a positive(+) influence on brand identification(Hypothesis 4), but did not have statistically significant influence on consumer-brand relationship(Hypothesis 5). Meanwhile, brand identification had a positive(+) influence on consumer-brand relationship(Hypothesis 6). Second, consumer-brand relationship had a positive(+) influence on re-purchase intention(Hypothesis 7), word-of-mouth intention(Hypothesis 8), and brand extension acceptability(Hypothesis 9) as a whole. Finally, omni-channel brand showed the following relationship with and achievements. re-purchase intention had a positive(+) influence on both word-of-mouth intention(Hypothesis 10) and brand extension acceptability(Hypothesis 11) while word-of-mouth intention had a positive(+) influence on brand extension acceptability. The results of this study may provide theoretical and practical implications for marketing managers' understanding and strategy planning in connection with consumer experience and relationship formation promoted recently by omni-channel brands of distribution companies.

Dynamic and Reuseable Composition Model of Web Services using BPEL4WS (BPEL4WS을 이용한 동적이고 재사용가능한 웹 서비스 통합 모델)

  • Kim Woon-Yong
    • Journal of Internet Computing and Services
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    • v.6 no.2
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    • pp.1-11
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    • 2005
  • Web services are being recognized as the efficient way to integrate the distributed applications on the web based on the web standards such as SOAP, WSDL and UDDI. Recently, BPEL4WS is suggested as a standard integration model language for web services to integrate them efficiently. The recent studies of web service integration are focused on the comparability among the services, process identification and tracing, and automation, However, little or no effort has been dedicated to the reusability, extensibility on the business process integrated services and how to allocate the services dynamically, So, in this paper, we propose how to increase the reusability and extensibility of integrated structure when services are integrated using BPEL4WS, and how to allocate and use the services dynamically. Also, we propose the framework of the composition of web services for the efficient use of suggested integrated structure.

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A Framework for Establishing Cloud Service Certification Systems (클라우드 서비스 인증제도 수립을 위한 프레임워크)

  • Seo, Kwang-Kyu
    • Informatization Policy
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    • v.18 no.1
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    • pp.24-44
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    • 2011
  • The evolution of cloud computing over the past few years is potentially one of the major advances in information technology. However, if cloud computing is to achieve its potential, there needs to be a clear identification and understanding of the various issues involved, both from the perspectives of the providers and the consumers of the technology. While a lot of research is currently taking place in the technology itself, there is an equally urgent need for understanding the business-related issues surrounding cloud computing service. As more and more information on individuals and companies are placed in the cloud service, concerns are beginning to grow about just how safe and reliable an environment it is. For successful implementation of cloud services, it is necessary to establish the certification systems to ensure the safety and reliability of cloud services. This paper provides a safe and reliable framework for cloud service certification systems. In order to develop it, the critical issues related to service quality and certification of cloud services have been identified and the systematic framework for certification systems of cloud services and service provider domains have been developed. An evaluation method for the developed certification systems is also proposed.

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A Study on RFID Based Biz-Model for QoS Guarantee for Container Terminals (RFID를 활용한 컨테이너터미널의 QoS 보장을 위한 비즈니스 모델 연구)

  • Park Doo-Jin;Park Jin-Hee;Kim Hyun;Nam Ki-Chan
    • Journal of Navigation and Port Research
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    • v.30 no.3 s.109
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    • pp.211-217
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    • 2006
  • In recent years, the pileup of world ports is deepening as time goes by due to China effect and continuous increase of world trade volume. The shipping companies try to reduce their shipping cost by using mega vessels in the ports. Shipping companies consider most of the ships turnaround time as a critical factor when selecting a calling port for reducing cost. This paper will suggest how we can guarantee terminal QoS like ship waiting time ratio and ship residing time applying RFID(Radio Frequence IDentification) technology, raising up rapidly as a fundamental solution of new growing industry to port information system. Also, lead time of whole port logistics can be decreased for reduction of loading & discharging time and result from productivity improvement of Twin-lift G/C(Gantry Crane} as applying RFID technology to terminal operation. The purpose of this paper suggests that the new business model of U-Port which port QoS can be guaranteed using RFID based RTLS technology.

A Study on RFID Based QoS Guarantee between O/D Container terminals for Biz-Model (RFID을 활용한 기종점 컨테이너 터미널간 QoS 보장을 위한 비즈니스 모델 연구)

  • Park Doo-Jin;Kim Hyun;Nam Ki-Chan
    • Proceedings of the Korean Institute of Navigation and Port Research Conference
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    • 2005.10a
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    • pp.303-309
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    • 2005
  • This paper will suggest how can we guarantee terminal QoS like ship waiting time ratio and ship residing time applying RFID(Radio Frequence Identification) technology, raising up rapidly as a fundamental solution of new growing industry, to port information system. Also, lead time of whole port logistics can be decreased for reduction of loading & discharging time resulted from productivity improvement of Twinlift G/C(Gantry Crane) and Y/T(Yard Tract) etc as applying RFID technology to terminal operation. The purpose of this paper is suggesting of new business model of u-Port that port QoS can be guaranteed from mutual agreement of each terminals RFID technology applied and focusing on the implementation plan.

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NAMA: A Context-Aware Multi-Agent Based Web Service Approach to Proactive Need Identification for Personalized Reminder System (NAMA: 개인화된 상기 시스템 구축에서의 선응적인 욕구 파악을 위한 상황인지가 가능한 다중 에이전트 웹서비스 접근법)

  • Kwon, Oh-Byung;Kim, Min-Yong;Choi, Sung-Chul;Park, Gyu-Ro
    • Asia pacific journal of information systems
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    • v.14 no.3
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    • pp.121-144
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    • 2004
  • Developing a personalized system on a user's behalf which is working around the Internet-based marketplace is one of the challenging issues in intelligent e-business, especially mobile commenrce. It has been highly recommended that such a mobile personalized system has to perceive the user's needs a priori by tracking user's current context such as location with activity and then to identify the current needs dynamically and proactively. Automatically and unobtrusively getting user's context is an inevitable feature for the development of autonomous mobile commenrce. However, personalization methodologies and their feasible architectures for context-aware mobile commerce have been so far very rare. Hence, this paper aims to propose a context-aware mobile commerce development methodology by applying agent and semantic web technologies for personalized reminder system, which is one of the mobile commerce support system. We revisited associationism to understand a buyer's need identification process and adopt the process as 'purchase based on association' to implement a personalized reminder system. Based on this approach, we have showed how the agent-based semantic web service system can be used to realize need-aware reminder system. NAMA(Need-Aware Multi-Agent), a prototype system, has been implemented to show the feasibility of the methodology and framework under mobile setting proposed in this paper. NAMA embeds bluetooth-based location tracking module and identify what a user is currently looking at through her/his mobile device such as PDA. Based on these capabilities, NAMA considers the context, user profile with preferences, and information about currently available services, to aware user's current needs and then link her/him to a set of services, which are implemented as web services.

Current Status of Aquaculture Information and Directions for Integrated Management (양식정보의 관리실태 및 통합관리 추진방안)

  • Lee, Jung-Sam;Nam, Jong-Oh
    • The Journal of Fisheries Business Administration
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    • v.46 no.2
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    • pp.43-57
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    • 2015
  • The study aims to identify the current status of aquaculture information in Korea and suggests policy directions for its integrated management. Firstly, the study focuses on the identification of the current status of aquaculture information by reviewing how aquaculture information is managed. Secondly, this study identifies problems such as lacks in necessary aquaculture information, inefficiency caused by dispersion and overlapping of information, absence of integrated management system and insufficient sharing of information. After identifying the current status of aquaculture information and its problems, the study suggests three basic directions to systematically integrate and manage the information such as establishment of infrastructure for promoting the integrated management of aquaculture information, generation and systematic management of useful aquaculture information and enhancement of user convenience. Finally, the study suggests detailed strategies such as establishment of a foundation to facilitate integrated management of aquaculture information, organization of organic network, sharing of more information, creation of necessary information through demand survey, creation of systematic management system, provision of a customized total service, and increase in education and PR activities on information use.

Dual Path Model in Store Loyalty of Discount Store (대형마트 충성도의 이중경로모형)

  • Ji, Seong-Goo;Lee, Ihn-Goo
    • Journal of Distribution Research
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    • v.15 no.1
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    • pp.1-24
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    • 2010
  • I. Introduction The industry of domestic discount store was reorganized with 2 bigs and 1 middle, and then Home Plus took over Home Ever in 2008. In present, Oct, 2008, E-Mart has 118 outlets, Home Plus 112 outlets, and Lotte Mart 60 stores. With total number of 403 outlets, they are getting closer to a saturation point. We know that the industry of discount store has been getting through the mature stage in retail life cycle. There are many efforts to maintain existing customers rather than to get new customers. These competitions in this industry lead firms to acknowledge 'store loyalty' to be the first strategic tool for their sustainable competitiveness. In other words, the strategic goal of discount store is to boost up the repurchase rate of customers throughout increasing store loyalty. If owners of retail shops can figure out main factors for store loyalty, they can easily make more efficient and effective retail strategies which bring about more sales and profits. In this practical sense, there are many papers which are focusing on the antecedents of store loyalty. Many researchers have been inspecting causal relationships between antecedents and store loyalty; store characteristics, store image, atmosphere in store, sales promotion in store, service quality, customer characteristics, crowding, switching cost, trust, satisfaction, commitment, etc., In recent times, many academic researchers and practitioners have been interested in 'dual path model for service loyalty'. There are two paths in store loyalty. First path has an emphasis on symbolic and emotional dimension of service brand, and second path focuses on quality of product and service. We will call the former an extrinsic path and call the latter an intrinsic path. This means that consumers' cognitive path for store loyalty is not single but dual. Existing studies for dual path model are as follows; First, in extrinsic path, some papers in domestic settings show that there is 'store personality-identification-loyalty' path. Second, service quality has an effect on loyalty, which is a behavioral variable, in the mediation of customer satisfaction. But, it's very difficult to find out an empirical paper applied to domestic discount store based on this mediating model. The domestic research for store loyalty concentrates on not only intrinsic path but also extrinsic path. Relatively, an attention for intrinsic path is scarce. And then, we acknowledge that there should be a need for integrating extrinsic and intrinsic path. Also, in terms of retail industry, this study is meaningful because retailers want to achieve their competitiveness by using store loyalty. And so, the purpose of this paper is to integrate and complement two existing paths into one specific model, dual path model. This model includes both intrinsic and extrinsic path for store loyalty. With this research, we would expect to understand the full process of forming customers' store loyalty which had not been clearly explained. In other words, we propose the dual path model for discount store loyalty which has been originated from store personality and service quality. This model is composed of extrinsic path, discount store personality$\rightarrow$store identification$\rightarrow$store loyalty, and intrinsic path, service quality of discount store$\rightarrow$customer satisfaction$\rightarrow$store loyalty. II. Research Model Dual path model integrates intrinsic path and extrinsic path into one specific model. Intrinsic path put an emphasis on quality characteristics and extrinsic path focuses on brand characteristics. Intrinsic path is based on information processing perspective, and extrinsic path emphasizes symbolic and emotional dimension of brand. This model is composed of extrinsic path, discount store personality$\rightarrow$store identification$\rightarrow$store loyalty, and intrinsic path, service quality of discount store$\rightarrow$customer satisfaction$\rightarrow$store loyalty. Hypotheses are as follows; Hypothesis 1: Service quality perceived by customers in discount store has an positive effect on customer satisfaction Hypothesis 2: Store personality perceived by customers in discount store has an positive effect on store identification Hypothesis 3: Customer satisfaction in discount store has an positive effect on store loyalty. Hypothesis 4: Store identification has an positive effect on store loyalty. III. Results and Implications We examined consumers who patronize discount stores for samples of this study. With the structural equation model(SEM) analysis, we empirically tested the validity and fitness of the dual path model for store loyalty in discount stores. As results, the fitness indices of this model were well fitted to data obtained. In an intrinsic path, service quality(SQ) is positively related to customer satisfaction(CS), customer satisfaction(CS) has very significantly positive effect on store loyalty(SL). Also, in an extrinsic path, the store personality(SP) is positively related to store identification(SI), it shows significant effect on store loyalty. Table 1 shows the results as follows; There are some theoretical and practical implications. First, Many studies on discount store loyalty have been executed from various perspectives. But there has been no integrative view on this issue. And so, this research was theoretically designed to integrate various and controversial arguments into one systematic model. We empirically tested dual path model forming store loyalty, and brought up a systematic and integrative framework for future studies. We want to expect creative and aggressive research activities. Second, a few established papers are focused on the relationship between antecedents and store loyalty; store characteristics, atmosphere, sales promotion in store, service quality, trust, commitment, etc., There has been some limits in understanding thoroughly the formation process of store loyalty with a singular path, intrinsic or extrinsic. Beyond these limits in single path, we could propose the new path for store loyalty. This is meaningful. Third, discount store firms make and execute marketing strategies for increasing store loyalty. This research provides real practitioners with reference framework needed for actual strategy formation. Because this paper shows integrated and systematic path for store loyalty. A special feature of this study is to represent 6 sub dimensions of service quality in intrinsic path and 4 sub dimensions of store personality in extrinsic path. Marketers can make more analytic marketing planning with concrete sub dimensions of service quality and store personality. When marketers of discount stores make strategic planning like MPR, Ads, campaign, sales promotion, they can use many items which are more competitive than competitors.

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Measuring RFID Adoption Factors with Cognitive Styles : A Preliminary Examination of Consumers' Perceptions

  • Lim, Se-Hun;Kim, So-Hyung;Cho, Nam-Jae;Kim, Dae-Kil
    • Journal of Information Technology Applications and Management
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    • v.17 no.3
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    • pp.99-119
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    • 2010
  • The Radio Frequency IDentification (RFID), once used widely, is expected to provide improved convenience in our everyday life. Crude observations of RFID consumption show that there is a wide variation in the adoption of this technology across different individuals. One plausible explanation is that consumers with challenging mind who seek for new technologies and have a good grasp of the new RFID technology should have higher propensity to use the technology. A better understanding of such acceptance pattern of RFID is of high importance in establishing technology providers' marketing strategies. This study is aimed to explain differences in the level of RFID acceptance focusing on cognitive styles of potential RFID users. By presenting potential RFID users' discriminative propensity toward RFID technology, this study hopes to provide guidelines for the design of service strategies that facilitate consumers' acceptance of RFID.

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