• Title/Summary/Keyword: Business Process Performance

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Barriers to Success of Project Management (프로젝트 관리의 성공에 영향을 미치는 장애요인)

  • Lee, A-yeon;Moon, Kyung-mi;Kim, Seung-chul
    • Journal of Korean Society of Industrial and Systems Engineering
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    • v.43 no.3
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    • pp.179-190
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    • 2020
  • As the business environment is rapidly changing with globalization and complexity of information flows, the uncertainty is also very increased for project environment. Although many studies have been conducted to find out the critical factors for project success, there still exist different views to define project success. Furthermore, implementing success formula for one project does not necessarily guarantee a success for another project since there are other elements that impede the success of project. In this regards, it is imperative to examine what are the barriers to project success. This study aims to examine the barriers that impede the success of project. Past literature was thoroughly reviewed to collect and develop a preliminary list of elements that affected project performance negatively. Experts were interviewed to refine the list and the final list of the measurement items were developed. A survey questionnaire was developed with the final list of measurement items, and a survey was conducted on the practitioners with project experience. After the survey, an exploratory factor analysis was conducted on the final list to extract the component dimensions which in turn formed the group of project barriers. The exploratory factor analysis provided ten factors, which are difficulty of process management, failure of project feasibility analysis, cost overruns and lack of cost benefits, unclarity project plan, strategic consistency error, stakeholder conflict, inaccuracy of requirement definition, disturbance of communication, technical environment change, negative attitude of top management.

A Study on the Effect of Organizational Learning Culture Perceived by Members on Task and Contextual Performance in the Mediating Effect of Organizational Communication (구성원이 인식한 조직학습문화가 조직 커뮤니케이션을 매개로 과업·맥락성과에 미치는 영향에 관한 연구)

  • Kang, Hee Kyung
    • Asia-Pacific Journal of Business Venturing and Entrepreneurship
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    • v.17 no.3
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    • pp.201-214
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    • 2022
  • This study theoretically and empirically examined whether organizational communication mediates the effect of organizational learning culture perceived by members in the organization on task performance and contextual performance. Organizational learning culture is defined as a culture that is good at creating, acquiring, transferring, and modifying behavior to reflect new knowledge and insights. The hypothesis of this study is that the perceived organizational learning culture can increase performance through organizational communication between members. In particular, we measured communication within the organization into three types: upward, horizontal, and downward. These communications were set as mediating variables. In empirical studies, independent variables were perceived organizational learning culture, mediation variables were upward, horizontal and downward communication, and dependent variables were task performance and contextual performance. Hypothesis 1 is that the organizational learning culture will have a positive effect on employees' tasks and contextual performance. Hypothesis 2 is about the mediating effect of communication on the relationship between Hypothesis 1. In the empirical study, after verifying the validity and reliability of the research variables, correlation analysis and hypothesis verification were conducted. Hypothesis 1 was verified through regression analysis, and all detailed hypotheses were supported. To verify Hypothesis 2, we conducted a bootstrap test using process macro to separate the total, direct, and indirect effects and examine the significance of the indirect effects. As a result, Hypothesis 2 was partially supported. Downward communication mediated organizational learning culture and task and contextual performance, and horizontal communication mediated organizational learning culture and contextual performance. The mediating effect of upward communication was not significant. The results of this study contributed to the suggestion of implications, research limitations, and research directions. Organizational learning culture is the direction and intention of the organization to achieve its goals through the learning and growth of its members. By strengthening internal motivation, organizational members can take voluntary desirable actions that help groups and organizations as well as essential tasks given. since this relationship appears as a medium of downward communication, organizations can strengthen the relationship between organizational learning culture and performance through leadership education.

The Impact of Changes in Social Information Processing Mechanism on Social Consensus Making in the Information Society (정보화사회에 있어서 사회적 정보처리 메커니즘의 변화가 사회적 컨센서스 형성에 미치는 영향에 대한 연구)

  • Jin, Seung-Hye;Kim, Yong-Jin
    • Information Systems Review
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    • v.13 no.3
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    • pp.141-163
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    • 2011
  • The advancement of information technologies including the Internet has affected the way of social information processing as well as brought about the paradigm shift to the information society. Accordingly, it is very important to study the process of social information processing over the digital media through which social information is generated, distributed, and led to social consensus. In this study, we analyze the mechanism of social information processing, identify a process model of social consensus and institutionalization of the results, and finally propose a set of information processing characteristics on the internet media. We deploy the ethnographic approach to analyze the meaning of group behavior in the context of society to analyze two major events which happened in Korean society. The formation process of social consensus is found to consist of 5 steps: suggestion of social issues, selective reflection on public opinion, acceptance of the issues and diffusion, social consensus, and institutionalization and feedback. The key characteristics of information processing in the Internet is grouped into proactive response to an event, the changes in the role of opinion leader, the flexibility of proposal and analysis, greater scalability, relevance to consensus making, institutionalization and interaction. This study contributes to the literature by proposing a process model of social information processing which can be used as the basis for analyzing the social consensus making process from the social network perspective. In addition, this study suggests a new perspective where the utility of the Internet media can be understood from the social information processing so that other disciplines including politics, communications, and management can improve the decision making performance in utilizing the Internet media.

Enabling Environment for Participation in Information Storage Media Export and Digital Evidence Search Process using IPA (정보저장매체 반출 및 디지털 증거탐색 과정에서의 참여권 보장 환경에 대한 중요도-이행도 분석)

  • Yang, Sang Hee;Lee, Choong C.;Yun, Haejung
    • The Journal of Society for e-Business Studies
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    • v.23 no.3
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    • pp.129-143
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    • 2018
  • Recently, the use of digital media such as computers and smart devices has been rapidly increasing, The vast and diverse information contained in the warrant of the investigating agency also includes the one irrelevant to the crime. Therefore, when confiscating the information, the basic rights, defense rights and privacy invasion of the person to be seized have been the center of criticism. Although the investigation agency guarantees the right to participate, it does not have specific guidelines, so they are various by the contexts and environments. In this process, the abuse of the participation right is detrimental to the speed and integrity of the investigation, and there is a side effect that the digital evidence might be destroyed by remote initialization. In this study, we conducted surveys of digital evidence analysts across the country based on four domains and thirty measurement items for enabling environment for participation in information storage media export and digital evidence search process. The difference between the level of importance and the performance was analyzed by the IPA matrix based on process, location, people, and technology dimensions. Seven items belonging to "concentrate here" area are one process-related, three location-related, and three people-related items. This study is meaningful to be a basis for establishing the proper policies and strategies for ensuring participation right, as well as for minimizing the side effects.

Response Modeling for the Marketing Promotion with Weighted Case Based Reasoning Under Imbalanced Data Distribution (불균형 데이터 환경에서 변수가중치를 적용한 사례기반추론 기반의 고객반응 예측)

  • Kim, Eunmi;Hong, Taeho
    • Journal of Intelligence and Information Systems
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    • v.21 no.1
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    • pp.29-45
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    • 2015
  • Response modeling is a well-known research issue for those who have tried to get more superior performance in the capability of predicting the customers' response for the marketing promotion. The response model for customers would reduce the marketing cost by identifying prospective customers from very large customer database and predicting the purchasing intention of the selected customers while the promotion which is derived from an undifferentiated marketing strategy results in unnecessary cost. In addition, the big data environment has accelerated developing the response model with data mining techniques such as CBR, neural networks and support vector machines. And CBR is one of the most major tools in business because it is known as simple and robust to apply to the response model. However, CBR is an attractive data mining technique for data mining applications in business even though it hasn't shown high performance compared to other machine learning techniques. Thus many studies have tried to improve CBR and utilized in business data mining with the enhanced algorithms or the support of other techniques such as genetic algorithm, decision tree and AHP (Analytic Process Hierarchy). Ahn and Kim(2008) utilized logit, neural networks, CBR to predict that which customers would purchase the items promoted by marketing department and tried to optimized the number of k for k-nearest neighbor with genetic algorithm for the purpose of improving the performance of the integrated model. Hong and Park(2009) noted that the integrated approach with CBR for logit, neural networks, and Support Vector Machine (SVM) showed more improved prediction ability for response of customers to marketing promotion than each data mining models such as logit, neural networks, and SVM. This paper presented an approach to predict customers' response of marketing promotion with Case Based Reasoning. The proposed model was developed by applying different weights to each feature. We deployed logit model with a database including the promotion and the purchasing data of bath soap. After that, the coefficients were used to give different weights of CBR. We analyzed the performance of proposed weighted CBR based model compared to neural networks and pure CBR based model empirically and found that the proposed weighted CBR based model showed more superior performance than pure CBR model. Imbalanced data is a common problem to build data mining model to classify a class with real data such as bankruptcy prediction, intrusion detection, fraud detection, churn management, and response modeling. Imbalanced data means that the number of instance in one class is remarkably small or large compared to the number of instance in other classes. The classification model such as response modeling has a lot of trouble to recognize the pattern from data through learning because the model tends to ignore a small number of classes while classifying a large number of classes correctly. To resolve the problem caused from imbalanced data distribution, sampling method is one of the most representative approach. The sampling method could be categorized to under sampling and over sampling. However, CBR is not sensitive to data distribution because it doesn't learn from data unlike machine learning algorithm. In this study, we investigated the robustness of our proposed model while changing the ratio of response customers and nonresponse customers to the promotion program because the response customers for the suggested promotion is always a small part of nonresponse customers in the real world. We simulated the proposed model 100 times to validate the robustness with different ratio of response customers to response customers under the imbalanced data distribution. Finally, we found that our proposed CBR based model showed superior performance than compared models under the imbalanced data sets. Our study is expected to improve the performance of response model for the promotion program with CBR under imbalanced data distribution in the real world.

Linking Algorithm between IoT devices for smart factory environment of SMEs (중소기업의 스마트팩토리 환경을 위한 IoT 장치 간 연계 알고리즘)

  • Jeong, Yoon-Su
    • Journal of Convergence for Information Technology
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    • v.8 no.2
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    • pp.233-238
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    • 2018
  • SMEs and small enterprises are making various attempts to manage SMEs in terms of equipment, safety and energy management as well as production management. However, SMEs do not have the investment capacity and it is not easy to build a smart factory to improve management and productivity of SMEs. In this paper, we propose a smart factory construction algorithm that partially integrates the factory equipment currently operated by SMEs. The proposed algorithm supports collection, storage, management and processing of product information and release information through IoT device during the whole manufacturing process so that SMEs' smart factory environment can be constructed and operated in stages. In addition, the proposed algorithm is characterized in that central server manages authentication information between devices to automate the linkage between IoT devices regardless of the number of IoT devices. As a result of the performance evaluation, the proposed algorithm obtained 13.7% improvement in the factory process and efficiency before building the Smart Factory environment, and 19.8% improvement in the processing time in the factory. Also, the cost of input of manpower into process process was reduced by 37.1%.

Developing Country Firm's Technological Innovation in the Technology Generation Stage: Process Technology Development Case Study (개발도상국기업의 기술창출단계 기술혁신: 프로세스 기술개발 사례연구)

  • Chung, Ki-Dae
    • Journal of Korea Technology Innovation Society
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    • v.12 no.1
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    • pp.237-264
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    • 2009
  • Many Korean companies wanted to improve technological competitiveness and business performance radically through technology leadership initiatives. In-depth case studies about successful Korean technological innovation in the technology generation stage have potential to minimize Korea and developing country firms' trial and error when they are pursuing new technological innovation in the technology generation stage. There are few studies about developing country firms' technological innovations in the technology generation stage and especially process innovation studies are far less performed compared to product innovation studies. This is an exploratory study of POSCO's FINEX process technology innovation in the technology generation stage. These are my findings from this study. Firstly, leadership innovation in the technology generation stage is not a continuous development of catch-up innovation in the technology internalization stage and only top managements can initiate highly risky leadership innovation. Secondly, developing country firms which lacked in technological capability overcomes difficulties in the early stage through complementary technological collaboration with R&D first-movers. Thirdly, this company become a technology leader in spite of late entry in technology development race with developed country firms through rapid scale-ups.

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A Proposal for Partial Automation Preparation System of BIM-based Energy Conservation Plan - Case Study on Automation Process Using BIM Software and Excel VBA - (BIM기반 에너지절약계획서 건축부문 부분자동화 작성 시스템 제안 - BIM 소프트웨어와 EXCEL VBA를 이용한 자동화과정을 중심으로 -)

  • Ryu, Jea-Ho;Hwang, Jong-Min;Kim, Sol-Yee;Seo, Hwa-Yeong;Lee, Ji-Hyun
    • Journal of KIBIM
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    • v.12 no.2
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    • pp.49-59
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    • 2022
  • The main idea of this study is to propose a BIM-based automation system drawing up a report of energy conservation plan in the architecture division. In order to obtain a building permit, an energy conservation plan must be prepared for buildings with a total floor area of 500m2 or more under the current law. Currently, it is adopted as a general method to complete a report by obtaining data and drawings necessary for an energy conservation plan through manual work and input them directly into the verification system. This method takes a lot of effort and time in the design phase which ultimately increases the initial cost of the business, including the services of companies specialized in the environmental field. However, in preparation for mandatory BIM work process in the future, it is necessary to introduce BIM-based automatic creation system that has an advantage for shortening the whole process to enable rapid permission of energy-saving designs for buildings. There may be many methods of automation, but this study introduces how to build an application using Dynamo of Revit, in terms of utilizing BIM, and write an energy conservation plan by automatic completion of report through Dynamo and Excel's VBA algorithm, which can save time and cost in preparing the report of energy conservation plan compared with the manual process. Also we have insisted that the digital transformation of architectural process is a necessary for an efficient use of our automation system in the current energy conservation plan workflow.

Customer Order Scheduling Problem on Parallel Machines with Identical Order Size

  • Yang, Jae-Hwan
    • Management Science and Financial Engineering
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    • v.13 no.2
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    • pp.47-77
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    • 2007
  • This paper considers a scheduling problem where a customer orders multiple products(jobs) from a production facility. The objective is to minimize the sum of the order(batch) completion times. While a machine can process only one job at a time, multiple machines can simultaneously process jobs in a batch. Although each job has a unique processing time, we consider the case where batch processing times are identical. This simplification allows us to develop heuristics with improved performance bounds. This problem was motivated by a real world problem encountered by foreign electronics manufacturers. We first establish the complexity of the problem. For the two parallel machine case, we introduce two simple but intuitive heuristics, and find their worst case relative error bounds. One bound is tight and the other bound goes to 1 as the number of orders goes to infinity. However, neither heuristic is superior for all instances. We extend one of the heuristics to an arbitrary number of parallel machines. For a fixed number of parallel machines, we find a worst case bound which goes to 1 as the number of orders goes to infinity. Then, a tighter bound is found for the three parallel machine case. Finally, the heuristics are empirically evaluated.

Life Cycle Assessment and Eco-efficiency Analysis for the Resource-circulation Network of Waste Heat Generated from Industrial Process (공정폐열의 자원순환 네트워크 구성을 위한 전과정 평가 및 생태효율성 분석)

  • Shin, Choon-Hwan;Park, Do-Hyun;Kim, Ji-Won
    • Journal of Environmental Science International
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    • v.22 no.3
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    • pp.281-289
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    • 2013
  • For the purpose of evaluating the eco-efficiency(EE) on surplus heat generated from industrial process, techniques of life cycle assessment are adopted in this study. Because it can be indicated both environmental impacts and economic benefits, EE is well known as a useful tool for symbiosis network on the sustainable development of new projects and businesses. To evaluate environmental impacts, the categories were divided into two areas of resource depletion and global warming potential. It can be seen that environmental impact increased a little but much higher economic benefit on the company, environmental performance and economic value were improved on the apartment by the district heating, respectively. In result, eco-industrial park(EIP) project on surplus heat should be found sustainable new business because the EE was in the area of fully positively eco-efficiency and, moreover resource depletion was taken place than the reduction of greenhouse gas.