• 융합경영연구
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• 제10권6호
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• pp.27-37
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• 2022

Purpose: The purpose of this study is to derive various ways to realize customer satisfaction for the development of the service industry by exploring research trends related to customer satisfaction, which is presented as an important goal in the service industry. Research design, data and methodology: To this end, 1,456 papers with English abstracts using scienceON were used for analysis. Using Python 3.7, word frequency and co-occurrence analysis were confirmed, and topics related to research trends were classified through BERTopic and LDA. Results: As a result of word frequency and co-occurrence frequency analysis, words such as quality, intention, and loyalty appeared frequently. As a result of BERTopic and LDA, 11 topics such as 'catering service' and 'brand justice' were derived. As a result of trend analysis, it was confirmed that 'brand justice' and 'internet shopping' are emerging as relatively important research topics, but CRM is less interested. Conclusions: The results of this study showed that the 7P marketing strategy is working to some extent. Therefore, it is proposed to conduct research related to acquisition of good customers through service price, customer lifetime value application, and customer segmentation that are expected to be needed for the development of the service industry.

• The Journal of Asian Finance, Economics and Business
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• 제8권3호
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• pp.127-137
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• 2021

Mainland China area has been a long-term, major trade rival and partner of Taiwan, accounting for more than 40% of Taiwan's total annual trade exports, and so Sino-US trade friction is expected to have a significant impact on Taiwan's economy in the future. This study focuses on major bad news of Sino-US trade frictions and how it generates short-term shocks for Taiwan's equity market and fear sentiment. It further explores the mutual interpretation relationship between price changes such as VIX, Taiwan's stock market index, and the VIX ETF to identify which factors have information leadership as leading indicators. The study period covers 750 trading days from 2017/1/3 to 2020/1/31. This study finds that, when a policy news is announced, the stock market index falls significantly, the change in the trading price (net value) of the VIX ETF rises significantly, and the overprice rate significantly drops, but VIX does not, showing that fear sentiment exists in the Taiwan's market. The net value of the VIX ETF shows an information advantage as a leading indicator. This study suggests that, when the world's two largest economies clash over trade, the impact on Taiwan's equity market is inevitable, and that short-term fear effects will arise.

• 한국멀티미디어학회논문지
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• 제24권1호
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• pp.146-154
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• 2021

Conspicuous consumption is often investigated in Korea and consumers purchase a product to publicly display economic power or social status. The existing studies argue that brand loyalty and luxury brand preferences escalate conspicuous consumption, and it is important to identify different visual perception to understand irrational consumers' behavior. Car emblem as brands' visual identity represents the brand's image, mission and message. Irrational consumers thus are expected have different visual perception to the emblem or logo. To understand the impact of irrational consumer behavior on visual perception, this study explored how brand loyalty and luxury brand preferences impact on the visual perception of car emblems between Korean domestic brand and imported brand. This study used eye tracking technology to measure the respondents' attention on an emblem of the cars. Eye tracking tools analyze fixations and measure the attention on a specific area of interests (AOI). This study explored the maintaining time and frequency on AOI, as well as explored the size of pupil to identify the respondents' attention on the AOI. In this experiment, the logos of domestic cars (i.e., Hyundai and Kia) and foreign cars (i.e., Mercedes-Benz and BMW) were swapped to see how irrational consumer behavior impact on visual perception of car emblem.

• 융합경영연구
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• 제11권1호
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• pp.21-30
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• 2023

Purpose: As one of the ongoing studies on the distribution industry, the purpose of this study is to identify the research trends on online shopping so far to propose not only the development of online shopping companies but also the possibility of coexistence between online and offline retailers and the development of the distribution industry. Research design, data and methodology: In this study, the English abstracts of 645 papers on online shopping registered in scienceON were obtained. For the analysis through BERTopic and LDA using Python 3.7 and identifying which topics were interesting to researchers. Results: As a result of word frequency analysis and co-occurrence analysis, it was found that studies related to online shopping were frequently conducted on factors such as products, services, and shopping malls. As a result of BERTopic, five topics such as 'service quality' and 'sales strategy' were derived, and as a result of LDA, three topics including 'purchase experience' were derived. It was confirmed that 'Customer Recommendation' and 'Fashion Mall' showed relatively high interest, and 'Sales Strategy' showed relatively low interest. Conclusions: It was suggested that more diverse studies related to the online shopping mall platform, sales content, and usage influencing factors are needed to develop the online shopping industry.

• 산업경영시스템학회지
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• 제45권3호
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• pp.163-172
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• 2022

The development of ICT technology has created new channels for product sales and promotion, which not only make information accessible to customers as easy as possible, but also provide consumers with much more absolute and comparative information. Modern consumers are exposed so many shopping channels currently, especially mobile-based channels have grown significantly and have become the center of the market. It is true that mobile shopping has led the growth of overall online shopping with the recent development of mobile devices such as smartphones and related software. The importance of strengthening corporate competitiveness and mobile-based management strategies through on line channels continues to increase. At this point, this study attempted to investigate the influencing factors by focusing on the entire distribution channel and mobile shopping channels. As most of previous studies were focused on Internet shopping malls or specific channels, So the research on mobile channels can be judged to be timely and appropriate. Furthermore, it can be said that mobile shopping channels are now presenting empirical implications. In conclusion, it provides practical implications to examine the management strategy of mobile shopping channels from the perspective of consumer value.

• 품질경영학회지
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• 제44권1호
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• pp.61-76
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• 2016

Purpose: In order to use a word as academic terminology, we must first take a look at the meaning of that word as it is commonly used and then consider whether or not the connotation of that word is suitable to be used as academic terminology. Presently, the word Pumjil(品質) is being used as academic terminology occupying an important position in the field of business administration in Korea and is usually translated into English as 'quality'. The same is true in Japan. However, as is the case with many Korean words, the meaning that the word implies has a tendency to change gradually over time. This tendency can account for the changes or additions to the meaning a word connotes. Methods: This dissertation aims to escape from such biased ideas and study the meaning of 'Pum-Jil品質' from the view of humanities and exegetics. Then the natural definition of the word as far as business administration is concerned can be considered. Results: 'Pum-Jil品質' has been used amid changes in modern times(historic texts in both Korea and China. In Korea particularly, the word was used in the royal court until comparatively modern times.), and now it is also widely used in the field of business administration. In this process of change, a notable point is that 'Pum-Jil品質', which was originally used to mean 'nature or character of a man', took on a new meaning, 'a certain quality of a thing or a good'. Conclusion: 'Pum-Jil品質' should require basic functional 'quality' of goods or services as a prerequisite. And the functional quality should meet consumers' needs, as the pledge (trust; 信賴) for quality is between suppliers and consumers. Without consumer's trust for goods, the relationship between suppliers and consumers cannot be maintained. So goods must exchange with trust, not expenses. In conclusion, we believe it is reasonable to understand 'Pum-Jil品質' based on the meaning of 'evidence or similar rating for pledge (trust)' from the view of humanities and exegetics. In conclusion, we believe it is reasonable to understand 'Pum-Jil品質' based on the meaning of 'evidence or similar rating for pledge (trust)' from the view of humanities and exegetics.

• 예술인문사회 융합 멀티미디어 논문지
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• 제9권2호
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• pp.153-161
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• 2019

본 연구에서는 현재 한중 비즈니스 한국어 교육의 연구 동향을 점검하고 앞으로의 방향성을 짚어보는데 그 목적을 두고 있다. 2002년부터 매년 경선을 통해 위탁업체를 선정하여 실시하고 있는 유럽연합 상공회의소 주관의 한국어 과정은 직업을 위한 한국어 교육의 대표적인 예이다. 이러한 목표와 요구를 달성하기 위해서 직업 업무 능력을 향상시키는 교육과정의 개발이 매우 시급하다. 한국어 교육에서 '직업 목적 한국어'를 '비즈니스 한국어'라는 용어로 광범위하게 사용하고 같은 의미로 분류하고 있어 용어에 대한 좀 더 명확한 구분이 필요하다는 지적이 있었다. 모든 언어 교육의 그렇듯이 한국어 교육은 외국인에게 한국어를 가르치는 일만을 의미하는 것이 아니라 교수·학습을 통해 학습자들이 교실에서 배운 한국어를 교실 밖의 여러 상황에 적용하여 사용할 수 있도록 둡는 과정이다. 그리고, 현재 중국의 4년제 대학 한국어과에서 실시하고 있는 교육과정은 한국어과 교육 목표와 사회 요구를 달성하기 위한 업무 능력을 획득하기에 부족한 점이 많다. 중국에서의 한국어 교육은 외국어 교육 중의 하나이고 비통용 언어(Minor Languages) 교육으로서 영어 교육 등 외국어 교육과 다르다.

• 벤처창업연구
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• 제14권4호
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• pp.75-89
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• 2019

중소기업의 경우 최소인원으로 핵심기능만을 조직화한 창업이 늘어나고, 핵심기능에 집중하는 책임경영 체제가 강조되면서 기업의 혁신행동과 생존전략에 대한 관심이 더욱 커지고 있다. 그러나 중소기업의 경우 자본과 전문인력의 부족으로 인해 지속적인 혁신을 추진하기 쉽지 않다. 이에 본 연구는 중소기업의 혁신행동에 미치는 영향을 파악하기 위한 목적으로 중소기업에 종사하고 있는 조직원을 대상으로 탐색적 조사 실시와 문헌연구를 통해 변수를 선정하였다. 본 연구를 수행하기 위한 자료는 실제 중소기업에 종사하고 있는 종사원들을 대상으로 설문서를 작성하여 총 배포된 600부 중 545부를 자료 분석에 사용하여, 통계 프로그램 SPSS 21.0과 amos18.0 으로 분석하였다. 가설 검증 결과, 첫째, 제품다각화, 전략수립, 연구개발은 혁신행동에 유의미한 영향을 미치는 것으로 확인 되었고, 시장다각화는 혁신행동에 영향을 미치지 않는 것으로 나타났다. 둘째, 조절변수인 근무경력은 제품다각화, 시장다각화, 전략수립 및 연구개발이 혁신행동에 미치는 영향력의 크기를 조절하지 않는 것으로 나타났다. 셋째, 조절변수인 직급은 제품다각화, 시장다각화, 전략수립 및 연구개발이 혁신행동에 미치는 영향력의 크기를 조절하는 것으로 나타났다. 결과적으로 제품다각화, 시장다각화 전략수립 및 연구개발과 조직의 혁신 활동을 촉진시키기 위해서는 기업의 관리자가 주도적으로 조직원들을 이끌어야 한다는 것이다. 본 연구는 이상의 연구 결론 및 시사점을 논의한 후, 후속 연구를 위한 연구의 방향을 제시하였다.

• 디지털융복합연구
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• 제16권5호
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• pp.1-12
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• 2018

본 연구에서는 ICT산업종사자 및 소프트웨어(SW)개발자에게 요구되는 핵심역량을 진단하고 평가하기 위해 운영 중인 TOPCIT의 추진배경과 모델을 소개하고, 국내외 적용과 확산사례를 통해 글로벌 ICT SW역량평가 제도로서 발전해 나가기 위한 정책적 시사점을 도출하였다. 해외 확산과정 중 2015년에 시행된 Pilot 테스트의 응시자에 대한 설문조사와 시험결과를 분석하였고, 2014년부터 시행된 국 내외 정기평가 결과에 대한 응시자의 점수분포를 비교분석해 본 결과 평균점수에는 차이가 없었으나 최고점수에 있어서는 국내 응시자가 높은 수준을 보여주었고, 영어를 능숙하게 사용하는지 여부에 따라 평균점수 차이가 나타나고 있어 TOPCIT 글로벌화 추진시 현지화에 중점을 두어야 할 것으로 파악되었다.

• 복식
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• 제39권
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• pp.139-166
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• 1998

This dissertation is to help understanding about the emergence of active children's clothes in the latter part of the 18th century in England. In previous ages children had not been look-ed upon as children, but as incomplete and in-ferior men and women, the costume of children had not been distinguishable from that of their elders. The early eighteenth-century chil-d could not play in comfort because they dressed like their parents. But in the third quarther of the eighteenth century children became free from their con-comfortable and became active. English chil-dren's clothes was prevailing even in Europe as well. In the background of this liberation, there were many enlightened ideas, such as philosophers of enlightenment, doctors, writers, educators. Among these John Locke and Jean Jacque Rousseau criticized openly about rampant fashion which was distorting the body by corset and hoop. Rousseau was the one who wrote$\boxDr$Emile$\boxUl$and played the most important role to free children from an old fashioned idea, and emphasized to bring up children by the natural process of mental and physical development as human beings are a part of nature. Fashion reflects politic, economic, social, ideology, culture of the days and these factor function to create fashion which shows“Time Spirit”.Children's clothes, like those of their parents, follow the fashion, but with a difference, the form of which varies with the attitude to the child. Thus this dissertation was to study in relation with the background of the times in the latter part of 18th century in England and Rousseau's Naturalism in connection with the emergence of active children's clothes. The result is that diffusion of the idea of freedom and equality, the growth of bourgeoisie, the development of clothing and tex-tile industry have influenced to the emergence of active children's clothes. Also a great deal of middle and high class parents devoted to their children's education and was influenced by Rousseau's Naturalism. Specially the bourgeoisie who made their fortune by their own effort were eager to educate their achievement and business by their children through education. This factor influenced to the children's clothes as well.