• Journal of Fisheries and Marine Sciences Education
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• v.25 no.1
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• pp.211-232
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• 2013

This study concerns the importance of workforce on job satisfaction, organizational commitment, and customer orientation through the change of global logistics industry and the operational condition of Busan port and Busan new port container terminals such as below. The purpose of this study is to firstly, that understand the current facilities and situation of container terminals in Busan port and Busan new port, and its changing environment of port industry. Secondly, provide basic information through the seeking whether the concept of importance of workforce is able to apply into container terminals. Thirdly, establish the theoretical system through the literature consideration on workforce on job satisfaction, organizational commitment, and customer orientation in container terminals. Finally, draw useful suggestions for managing container terminals through the structural relationship among variables, which are workforce on job satisfaction, organizational commitment, and customer orientation in container terminals.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2002.03a
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• pp.1-11
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• 2002

As the competition among the ports is extreme, the purpose of this study which intendsto keep sustainable competitive advantage in Busan Container Terminals through the quality management of port service is shown as the followings. First, the common factor of quality management activities In the part of domestic container port is to be analysed. secondly, the efforts for enhancing the standard of quality management is to be confirmed lastly the relationship of cause-effect among the source of quality management, quality management activities and quality management is to be clarified. An empirical study was carried out to examine how Busan Container Terminals view quality management activities by the provision of statistical evidence showing the efforts to enhance the standard of quality management, common factors of quality management activities and causal relationship among these factors. The data investigating the quality management for Busan Container Terminals were collected from 170 persons in charge of quality management for port services in Busan Container Terminals the use of questionnaire method and personal interviews. The Cronbach's $\alpha$ coefficient and factor analysis were used to analyze the reliability and the propriety of measured variables. Furthermore SEM method using AMOS 4.0 was used to analyze the cause-effect relationship among the source. activities and accomplishments of quality management representing the core concept of quality management system. The importance of this study is placed in the description of the theoretical and general system on the quality management when the domestic container terminals have activated to promote the quality management, and in suggesting the actual problem and settlement method which are directly helpful to the field, and It can be indicated as having its meaning on future research obect.

• Journal of Korea Port Economic Association
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• v.31 no.3
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• pp.155-166
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• 2015

This study selected container terminals of Gwangyang and Busan Ports to evaluate the influence of efficient container terminals. For the study, after data envelopment analysis (DEA) using the CCR and BCC models, the decision-making unit (DMU) system was used to define nodes; and with the use of a reference group in DEA (BCC model) and a lambda value, this study created a social network and analyzed the influences of efficient DMUs through a centrality analysis of eigenvectors. The results are presented as follows: First, as a result of the DEA, CCR efficiencies in PNC, HJNC, and HPNT container terminals of Busan Port were 1 and BCC efficiencies at Singamman Terminal, Wooam Terminal, PNC, HJNC, HPNT, and BNCT container terminals of Busan Port were 1. Second, as a result of undertaking social network analysis (SNA), according to an eigenvector centrality analysis, HJNC Terminal was referred to the most (influence score of 0.515), which indicates that it is the most influential as a container terminal. The influence of PNC Terminal was 0.512, while that of Wooam Terminal was 0.379. CJ Korea Express in Gwangyang Port was ranked fourth in influence, but its influence score of 0.256 indicates that it was the most influential of the container terminals at Gwangyang Port.

• Journal of Navigation and Port Research
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• v.47 no.6
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• pp.437-447
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• 2023

By actively adopting technologies from the Fourth Industrial Revolution, the port industry is trending toward new types of ports, such as automated and smart ports. However, behind the development of these ports, there is an increasing risk of cyber security incidents and threats within ports and container terminals, including information leakage through cargo handling equipment and ransomware attacks leading to disruptions in terminal operations. Despite the necessity of research to enhance cyber security within ports, there is a lack of such studies in the domestic context. This study focuses on Busan Port, a representative port in South Korea that actively incorporates technology from the Fourth Industrial Revolution, in order to discover variables for improving cyber security in container terminals. The research results categorized factors for enhancing cyber security in Busan Port's container terminals into network construction and policy support, standardization of education and personnel training, and legal and regulatory factors. Subsequently, multiple regression analysis was conducted based on these factors, leading to the identification of detailed factors for securing and enhancing safety, reliability, performance, and satisfaction in Busan Port's container terminals. The significance of this study lies in providing direction for enhancing cyber security in Busan Port's container terminals and addressing the increasing incidents of cyber security attacks within ports and container terminals.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2023.05a
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• pp.118-120
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• 2023

Increasing port competition driven by the containerisation has motivated ports and terminals to focus on their performance to efficiently utilise the available resources and to make strategic decisions in port development and expansion. With both inter-port andintra-port competition increasing in the port of Colombo, this study aims to measure the efficiency of the container terminals in Colombo comparing to terminals in the port of Busan using the DEA window analysis to determine their operational efficiency and to provide suggestions for future port development activities. Multiple window analyses were conducted using CCR and BCC models with different orientations and window lengths to compare the efficiencies of 11 DMUs in both ports during the period from 2015-2019 to measure the efficiencies prior to the COVID-19 pandemic. Results revealed the largest terminal operator, PNC in Busan, to be the most efficient overall, while the second highest efficiency was recorded by one of the smallest terminal operators, SAGT in Colombo, among the sample. Although use of DEA in port performance measurement has been popular for many years, efficiency measurements in the port of Colombo, the main hub port in the South Asian region, has not been comprehensively studied so far.

• Journal of Fisheries and Marine Sciences Education
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• v.23 no.2
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• pp.319-332
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• 2011

This study concerns the importance of internal marketing, employee's attitude, and customer orientation through the change of port industry and the operational condition of domestic container terminals. In accordance with this, the structural relationship among variables, which are internal marketing, employee's attitude and customer orientation in container terminals need to be acknowledged to secure competitive advantage and to maintain continuous transaction relationship with customer through the empirical research. The purpose of this study is to firstly, understand the current facilities and situation of container terminals in Busan port, and its changing environment of port industry. Secondly, provide basic information through the seeking whether the concept of internal marketing is able to apply into port industry. Thirdly, establish the theoretical system through the literature consideration on internal marketing, employee's attitude and customer orientation in container terminals. Finally, draw useful suggestions for managing container terminals through the structural relationship among variables, which are internal marketing, employee's attitude and customer orientation in container terminals.

• Journal of Navigation and Port Research
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• v.42 no.2
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• pp.117-126
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• 2018

Container port is one of the most vital link of the transportation chain that plays an important role in trading with other countries. Having a proper understanding of port operations could change the role of the port from a transportation node to an efficient point in a transportation chain. Development of transportation chains, logistics and progress of these networks have enhanced the sustainable condition and level of transportation. Therefore, evaluating the competitiveness of ports is obligatory for port users to make a decision in investment or exploitation. This paper introduces the use of Fuzzy C-means and TOPSIS for competitiveness comparison among a sample of container terminals in Korea and China and determine how to improve Korean port competitiveness and particularly in Busan port.

• Journal of Korea Port Economic Association
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• v.25 no.2
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• pp.201-230
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• 2009

There are few studies on the human resource development and management of container terminal in Korea. In this situation, we try to analyze the training and education of Busan port container terminals. This study took a close look at present condition of training and education of container terminals in Busan and compared it with foreign advanced port. And conducted a questionnaire survey on the actural condition and system of it. Based on the survey result, we examine the problems and suggest an alternative plan to improve the training and edcation of Busna Port container terminals.

• Journal of Navigation and Port Research
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• v.26 no.2
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• pp.153-159
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• 2002

An empirical study was carried out to examine how Container Terminals in Busan view quality management activities by the provision of statistical evidence showing the efforts to enhance the standard of quality management, common factors of quality management activities and causal relationship among these factors. The data investigating the quality management for Busan Container Terminals were collected from 170 persons in charge of quality management for port services in Busan Container terminals by the use of questionnaire method and personal interviews. The Cronbach's a coefficient and factor analysis were used to analyze the reliability and the validity of measured variables. Furthermore, SEM (Structural Equation Modeling) method using AMOS(Analysis of MOment Structure) 4.0 was usea to analyze the cause-effect relationship among the source, activities and accomplishments of quality management representing the core concept of quality management system.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2019.05a
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• pp.140-141
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• 2019

Busan Port is being operated inefficiently by a number of container terminal operators, which are dispersed in small groups. In particular, the small terminal at Busan Port is causing the dispersion of quantity, the increase of ITT cargo and the occurrence of a ship waiting at sea as the ship's Alliance became larger in 2016. As a result, studies such as integrated operations for the larger container terminals are being conducted. Therefore, in this study, we intend to set up a type of integrated operation for terminals at the new port of Busan and measure the practical effects through simulation to present an ideal direction for integrated operation.