• 제목/요약/키워드: Bank Reputation

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Customer Adoption of Islamic Banking Services: Empirical Evidence from Indonesia

  • SUDARSONO, Heri;TUMEWANG, Yunice Karina;KHOLID, Muamar Nur
    • The Journal of Asian Finance, Economics and Business
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    • 제8권3호
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    • pp.1193-1204
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    • 2021
  • This paper aims to examine the main factors that influence the adoption of Islamic banking services in Indonesia. This research collects primary data by distributing questionnaires to 550 respondents in 29 provinces in Indonesia. A total of 550 questionnaires were returned comprising 34.2 percent male respondents and 65.8 percent female respondents. Most of the respondents were in the age group of 21-30 years with the highest level of education being high school. Most of the respondents were working in private firms, with a monthly expenditure of IDR 2,500,000. The independent variables in this study are bank reputation, perceived complexity, perceived compatibility, perceived risk, relative advantage, religiosity, and social influence. Meanwhile, the dependent variable is customer interest in adopting Islamic banking services. The result of this study indicates that awareness and perceived compatibility have a positive effect on customer intention to adopt Islamic banking services. Likewise, religiosity and social influence also have a significant and positive effect on customer intention to adopt Islamic banking services. Meanwhile, bank reputation and perceived complexity have no effect on customer intention to adopt Islamic banking services. Lastly, perceived risk has a negative and significant effect on customer intention of adopting Islamic banking services in Indonesia.

금융 산업의 서비스 품질이 서비스 성과에 미치는 영향에 관한 연구-저축은행을 중심으로 (A Study on the Effects of Service Quality of Financial Industry on Service Performance-Based on Mutual Savings Bank)

  • 이형목;이상식;김종원
    • 한국산업정보학회논문지
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    • 제17권4호
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    • pp.99-114
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    • 2012
  • 국내 저축은행들은 다양한 원인으로 인해 오늘날 많은 어려움에 직면하고 있다. 이러한 어려움을 극복하기 위해서 저축은행들은 다양하고 전문적인 서비스를 요구하는 고객들을 만족시켜야 한다. 이를 위해 저축은행들은 고객 지향적으로 변해야 하고 고객 관리 관리를 체계적으로 하여야 한다. 이러한 인식하에 본 연구는 서비스 품질을 상호작용 품질, 결과 품질, 물리적 환경 품질의 3차원으로 분류하여 이들이 서비스 성과인 고객 만족, 고객 신뢰, 재거래 의도에 어떠한 영향을 주는지 조사하였다. 또한, 금리 민감도와 은행 명성이 서비스 품질과 서비스 성과 사이에 조절효과가 있는지도 살펴보았다. 본 연구의 결과는 금융 산업의 종사자와 연구자들에게 저축은행들의 경쟁력 확보를 위한 시사점과 가이드라인을 제공할 것이다.

Moderating Effect of Individualism/Collectivism on the Association between Service Quality, Corporate Reputation, Perceived Value and Consumer Behavioural Intention

  • Maiyaki, Ahmed Audu
    • 유통과학연구
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    • 제11권7호
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    • pp.39-45
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    • 2013
  • Purpose - The paper aims at testing the moderating effect of individualism dimension of culture on consumer behavioural intention about bank services in Nigeria. Research design, data, and methodology - A survey was conducted with a sample of five hundred and fifty five bank customers drawn from various retails banks. Using Statistical Package for Social Sciences and Analysis of Moment Structure, combinations of descriptive and inferential statistics were performed. Invariance test and multiple-group analysis were conducted in order to assess the moderating effect. The invariance test was necessary to confirm the equivalence of constructs so that any difference detected thereafter could be related to moderating effect. Results - The results show that individualism has a significant moderating effect on the relationship between technical quality, perceived value and corporate image on the one hand, and behavioural intention on the other. However, individualism does not moderate the association between functional quality and behavioral intention. Conclusions - It is recommended that the bank policy makers should take necessary step to enhance the customer perception of technical quality, perceived value and corporate image with respect the retail bank services.

청구보증상 지급메커니즘에 따른 실무상 유의점 (A Study on the Payment Mechanism of Independent Guarantee -focusing on matters that the relevant parties involved should know-)

  • 오원석;김필준;이운창
    • 무역상무연구
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    • 제46권
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    • pp.133-158
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    • 2010
  • Independent guarantee is a creation of the need from the both sides, i.e. the applicant (principal debtor) and the beneficiary (creditor). The former used to have to deposit cash in favor of the beneficiary in case of his default, which laid a burden on his liquidity while the latter still wanted to have the equivalent to cash. Independent guarantee satisfied the both parties by freeing the applicant of a deposit and maintaining the beneficiary's right at the same time. The fact that independent guarantee has three payment mechanisms is not widely known to the public. They are (i) payment on first demand, (ii) payment upon submission of third-party documents, (iii) payment upon submission of an arbitral or court decision. From the applicant's point of view, the order in his favor is (iii), followed by (ii) and (i). As there shouldn't be a case where one party is at a disadvantage against the other, useful insight is being sought for the benefit of the applicant. First, the applicant can offer his intention to provide a payment mechanism (ii) or (iii) rather than (i) if he must deliver it. Second, if the beneficiary still wants to have (i) and the applicant is in a position not to reject it, the latter should thoroughly check any provisions that may work against him later. Third, the applicant could use counterbalancing provisions in underlying contract to cope with protective clauses in the guarantees. Forth, the applicant should review the beneficiary's sincerity to prevent unfair calling risks. The applicant may use an ECA(Export Credit Agency) in his country to which he can transfer not only unfair calling risks, but also political risks. On the other hand, a bank needs to keep the following advice in mind. The foremost important thing for the bank not to forget is that it provides a guarantee as a service provider, not as a responsible party for the feasibility of the project, etc. Credit risk of the applicant should require the greatest attention when issuing a guarantee: the bank should look into the possibility that it can procure immediate reimbursement from its customers after payment to the beneficiary. Second, the applicant's ability to complete the project should be reviewed by checking its track records, techniques and reputation, etc. Third, the bank may also use an ECA to cover the beneficiary's unfair calling risks as well as political risks. In the case of Korea, as Korea Export Insurance Corporation(KEIC) can cover all the risks mentioned above, the bank could use its service called 'Export Bond Insurance.' What's better for the bank is that ECA cover can enhance the bank's asset quality by putting it zero on its risk weighted asset.

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신용장개설은행(信用狀開設銀行)의 서류검토기준(書類檢討基準)에 관한 연구(硏究) (A Study on the Standard of Document Examination for Letters of Credit Issuing Bank)

  • 김영훈
    • 무역상무연구
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    • 제16권
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    • pp.35-58
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    • 2001
  • The letter of credit is quintessentially international. In the absence of international legal system, a private system based on banking practices has evolved, commanding the adherence of the international letter of credit community and providing the foundation of th reputation of this instrument. To maintain this international system, it is vital that international standard banking practice should not be subject to local interpretations that misconstrue or distort it. The UCP is a formulation of international standard banking practice. It is neither positive law nor a "contract term" in any traditional sense and its interpretation must be consonant with its character as a living repositary of international understanding in this field. As a result, the interpretation and application of specific articles of the UCP must be consistent with its evolving character and history and with the principles upon which sound letter of credit practice is predicated. This study, especially, focuses on article 13 of the UCP500 and 95UCC 5-108. Both articles introduce a standard of document examination to be used by banks to determine whether they comply facially with the terms of the credit. While, in the UCP, this standard is called international standard banking practices, in the UCC, this standard is called standard practices. I think that both standards are not same. Thus, first, this study look for categories of both standards and scope of application. the second subject is how can issuing bank act in the face of non-documentary condtion under this standard of document examination. Third is correlation between the principle of Strice Compliance and the standard.

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해외투자(海外投資)와 지속가능발전 원칙 - 프로젝트 파이낸스의 적도원칙(赤道原則)을 중심으로 - (How to Reflect Sustainable Development, exemplified by the Equator Principles, in Overseas Investment)

  • 박훤일
    • 무역상무연구
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    • 제31권
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    • pp.27-56
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    • 2006
  • Today's financial institutions usually take environmental issues seriously into consideration as they could not evade lender liability in an increasing number of cases. On the international scene, a brand-new concept of the "Equator Principles" in the New Millenium has driven more and more international banks to adopt these Principles in project financing. Sustainable development has been a key word in understanding new trends of the governments, financial institutions, corporations and civic groups in the 21st century. The Equator Principles are a set of voluntary environmental and social guidelines for sustainable finance. These Principles commit bank officers to avoid financial support to projects that fail to meet these guidelines. The Principles were conceived in 2002 on an initiative of the International Finance Corporation(IFC), and launched in June 2003. Since then, dozens of major banks, accounting for up to 80 percent of project loan market, have adopted the Principles. Accordingly, the Principles have become the de facto standard for all banks and investors on how to deal with potential social and environmental issues of projects to be financed. Compliance with the Equator Principles facilitates for endorsing banks to participate in the syndicated loan and help them to manage the risks associated with large-scale projects. The Equator Principles call for financial institutions to provide loans to projects under the following circumstances: - The risk of the project is categorized in accordance with internal guidelines based upon the environmental and social screening criteria of the IFC. - For Category A and B projects, borrowers or sponsors are required to conduct a Social and Environmental Assessment, the preparation of which must meet certain requirements and satisfactorily address key social and environmental issues. - The Social and Environmental Assessment report should address baseline social and environmental conditions, requirements under host country laws and regulations, sustainable development, and, as appropriate, IFC's Environmental, Health and Safety Guidelines, etc. - Based on the Social and Environmental Assessment, Equator banks then make agreements with borrowers on how they mitigate, monitor and manage the risks through a Social and Environmental Management System. Compliance with the plan is included in the covenant clause of loan agreements. If the borrower doesn't comply with the agreed terms, the bank will take corrective actions. The Equator Principles are not a mere declaration of cautious banks but a full commitment of lenders. A violation of the Principles in the process of project financing, which led to an unexpected damage to the affected community, would not give rise to any specific legal remedies other than ordinary lawsuits. So it is more effective for banks to ensure consistent implementation of the Principles and to have them take responsible measures to solve social and environmental issues. Public interests have recently mounted up with respect to environmental issues on the occasion of the Supreme Court's decision (2006Du330) on the fiercely debated reclamation project at Saemangeum. The majority Justices said that the expected environmental damages like probable pollution of water and soil were not believed so serious and that the Administration should continue to implement the project seeking ways to make it more environment friendly. In this case, though the Category A Saemangeum Project was carried out by a government agency, the Supreme Court behaved itself as a signal giver to approve or stop the environment-related project like an Equator bank in project financing. At present, there is no Equator bank in Korea in contrast to three big banks in Japan. Also Korean contractors, which are aggressively bidding for Category A-type projects in South East Asia and Mideast, might find themselves in a disadvantageous position because they are generally ignorant of the environmental assessment associated with project financing. In this regard, Korean banks and overseas project contractors should care for the revised Equator Principles and the latest developments in project financing more seriously. It's because its scope has expanded to the capital cost of US$10 million or more across all industry sectors regardless of developing countries or not. It should be noted that, for a Korean bank, being an Equator bank is more or less burdensome in a short-term period, but it must be conducive to minimizing risks and building up good reputation in the long run.

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ODA 컨설팅 사업 낙찰을 위한 기업의 협업 전략 도출 - 세계은행의 베트남 사업을 중심으로 - (Partnering Strategy for Bidding Success in World Bank's Vietnam Consulting Project)

  • 이지섭;이정훈;한승헌;강신영
    • 대한토목학회논문집
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    • 제38권6호
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    • pp.1021-1028
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    • 2018
  • 엔지니어링 기업의 해외시장진출이 어려워지는 상황 속에서 ODA 사업은 해외진출의 돌파구가 될 수 있다. 그러나 다수의 해외 기업들이 한정된 사업을 두고 경쟁하기 때문에 사업 수주를 위해 다른 기업과 협업하여 입찰 경쟁력을 상승시켜야 한다. 기업의 경쟁력은 기업의 경험, 평판, 협업을 통한 네트워킹이 축적된 결과물이기 때문에 장기간에 걸쳐 어떤 협업전략을 취하느냐에 따라 낙찰 여부가 달라질 수 있다. 따라서 본 연구의 목적은 ODA 사업 낙찰에 유효한 협업 전략을 도출하는 것이다. 이를 위해 세계은행에서 제공하는 베트남 컨설팅 사업의 입 낙찰 정보를 수집하여 기업 간 협업을 나타내는 협업 네트워크를 구축하고 사회연결망분석을 수행하였다. 이후 로지스틱 회귀분석을 수행하여 공종별로 낙찰에 유효한 협업 전략을 제시하였다. 분석 결과 교통인프라 및 도시개발 사업은 다양화 전략이 수자원인프라 사업의 경우 집중 전략이 낙찰에 유리한 것으로 도출되었다. 본 연구에서 제시한 컨설팅 사업의 공종별 협업 전략은 향후 국내 엔지니어링 기업이 베트남 시장 진출 시 참고 자료로 활용될 수 있다.

신발산업의 협업적 생산 및 공급계획시스템 설계 (Design of Collaborative Production & Supply Planning System based on ebXML)

  • 최형림;현승용;임호섭;유동열
    • 경영정보학연구
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    • 제8권1호
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    • pp.1-24
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    • 2006
  • 1990년대 후반부터 신발의 패션화 경향, 고객 요구의 다양화 등에 힘입어 국내신발산업이 서서히 부흥하고 있다. 그 동안 국내에서는 신발산업이 사양산업으로 인식되어 생산시설이 해외로 이전하는 추세였지만, 최근에는 신발 소재 및 부품 생산의 핵심역량과 국제적 분업체계를 결합하여 국내 신발제조업의 경쟁력이 회복되고 있다. 이러한 국제적인 분업체계를 효과적으로 활용하기 위해서는 신발산업의 공급망관리가 시스템에 의해 운영되어야 한다. 현재 신발산업은 다양한 고객 요구사항 및 제품 납기일자의 지속적인 단축에 직면하고 있다. 이러한 환경변화에 대처하기 위해 기업내부의 최적화만으로 경쟁우위를 화보하기에는 한계점에 이르렀다. 이제는 신발산업 공급망 전체의 최적화를 통한 기업 상호간의 윈-윈(Win-Win) 전략을 구사할 필요가 있다. 본 연구에서는 신발산업의 효율적인 공급망 관리와 단납기 요구체제 등의 환경변화에 대처하기 위해, 기업간 협업적 비즈니스에 기반한 공급망관리 시스템을 설계하였다. 기업간 정보 전달과 공유를 위해 e-비즈니스 프로세스, 문서 처리방법 및 표현방법 등을 포함하는 정보활동의 총체적 개념의 ebXML(electronic business eXtensible Markup Language) 프레임워크에 기반하였다.

신용장거래(信用狀去來)에서의 금반언법리(禁反言法理)에 관한 해석(解釋) - UCP 500 제13조, 제14조와 95 UCC 제5-108조의 비교를 중심으로 - (Interpretation of Estoppel Doctrine in the Letter of Credit Transaction : Comparison between UCP 500 and 95 UCC)

  • 김영훈
    • 무역상무연구
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    • 제12권
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    • pp.429-460
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    • 1999
  • The letter of credit is quintessentially international. In the absence of international legal system, a private system based on banking practices has evolved, commanding the adherence of the international letter of credit community and providing the foundation of th reputation of this instrument. To maintain this international system, it is vital that international standard banking practice should not be subject to local interpretations that misconstrue or distort it. The UCP is a formulation of international standard banking practice. It is neither positive law nor a "contract term" in any traditional sense and its interpretation must be consonant with its character as a living repositary of international understanding in this field. As a result, the interpretation and application of specific articles of the UCP must be consistent with its evolving character and history and with the principles upon which sound letter of credit practice is predicated. This study, especially, focuses on article 13 and article 14 of the UCP500. Article 13(b) of UCP500 stipulates that banks will have a reasonable time, not to exceed seven days, to examine documents to determine whether they comply facially with the terms of the credit. The seven-day provision is not designed as a safe harbor, because the rule requires the issuer to act within a reasonable time. But, by virtue of the deletion of the preclusion rule in the document examination article in UCP500, however, seven days may evolve as something of a safe harbor, especially for banks that engage in strategic behavior. True, under UCP500 banks are supposed to examine documents within a reasonable time, but there are no consequences in UCP500 for a bank's violation of that duty. It is only in the next provision. Courts might read the preclusion more broadly than the literal reading mentioned here or might fashion a common-law preclusion rule that does not require a showing of detriment. Absent that kind of development, the change in the preclusion rule could have adverse effects on the beneficiary. The penalty, strict estoppel or strict preclusion, under UCP500 and 95UCC differs from the classic estoppel. The classic estoppel rule requires a beneficiary to show three elements. 1. conduct on the part of the issuer that leads the beneficiary to believe that nonconforming documents do conform; 2. reasonable reliance by the beneficiary; and 3. detriment from that reliance. But stict preclusion rule needs not detrimental reliance. This strict estoppel rule is quite strict, and some see it as a fitting pro-beneficiary rule to counterbalance the usually pro-issuer rule of strict compliance.

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