• 제목/요약/키워드: Associated Knowledge Service

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지식 간 내용적 연관성 파악 기법의 지식 서비스 관리 접목을 위한 정량적/정성적 고려사항 검토 (Quantitative and Qualitative Considerations to Apply Methods for Identifying Content Relevance between Knowledge Into Managing Knowledge Service)

  • 유기동
    • 한국전자거래학회지
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    • 제26권3호
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    • pp.119-132
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    • 2021
  • 내용적 연관성에 기반한 연관지식의 파악은 핵심 지식에 대한 서비스와 보안의 기본적인 기능이다. 본 연구는 내용적 연관성을 기준으로 연관지식을 파악하는 기존의 방식, 즉 키워드 기반 방식과 워드임베딩 방식의 연관문서 네트워크 구성 성능을 비교하여 어떤 방식이 정량적/정성적 측면에서 우월한 성능을 나타내는가를 검토한다. 검토 결과 키워드 기반 방식은 핵심 문서 파악 능력과 시맨틱 정보 표현 능력 면에서 우월한 성능을, 워드임베딩 방식은 F1-Score와 Accuracy, 연관성 강도 표현 능력, 대량 문서 처리 능력 면에서 우월한 성능을 나타냈다. 본 연구의 결과는 기업과 사용자의 요구를 반영하여 보다 현실적인 연관지식 서비스 관리에 활용될 수 있다.

콜센터에서 정보기술과 고객지식을 이용한 고객서비스 프로세스 향상 : 컴퓨터 자기효능감의 조절역할 (Enhancing the Customer Service Process through Information Technologies and Customer Knowledge in Call Centers : The Moderating Role of Computer Self-Efficacy)

  • 최수정
    • 한국IT서비스학회지
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    • 제16권3호
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    • pp.185-203
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    • 2017
  • Call center service is enabled by the use of a firm's various information technologies (IT) and accumulated knowledge. IT and knowledge resources have been considered a fundamental infrastructure for developing a firm's business capabilities. Recognizing this, this study examines whether a firm's IT and customer knowledge resources enhance its customer service process capability and thereby contribute to creating superior customer service, at the level of customer service representatives (CSRs). That is, constructs in this study were measured on a basis of CSRs' perception. Moreover, this study verifies the moderating role of CSRs' computer self-efficacy on the relationships between IT and customer knowledge resources and customer service process capability. To test the proposed hypotheses, this study conducted partial least squares (PLS) analysis with a total of 234 data which were collected on CSRs working at four call centers. The key findings are as follows: first, IT infrastructure integration and customer knowledge integration are positively associated with customer service process capability. Second, customer service process capability is a key determinant of customer service performance. Finally, CSRs' computer self-efficacy has a moderating effect on the relationship between IT infrastructure integration and customer service process capability. The details of the findings and implications are presented.

초등과학의 '지구와 우주' 영역에서 초등예비교사의 지식수준과 공간지각 능력과의 관계 (Correlation between Knowledge level and Space Perception Ability of Pre-service Elementary School Teacher on 'Earth and Space' of Elementary Science)

  • 이용섭
    • 대한지구과학교육학회지
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    • 제6권3호
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    • pp.252-260
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    • 2013
  • The purpose of this study is find out the correlation of level of knowledge of pre-service elementary teacher with space perception ability on 'Earth and Space' of elementary science. During the second semester of 2013, for 15 weeks, the classes were conducted for 3 hours per week and we find out knowledge Understanding degree and select terms offered by 5th grade science courses 'The solar system and the stars', 'Earth and Moon', 'change of seasons' section and measured space perception ability degree of pre-service elementary school teacher with a questionnaire. We analyzed the correlation of understanding level of knowledge in the field of astronomy of pre-service elementary school teacher with space perception ability. The results of the study are presented as follows. First, pre-service elementary school teacher showed a low level of knowledge understanding as it goes the upper grades about upper concept in 'The solar system and the stars', 'Earth and Moon', 'change of seasons' section' of astronomy area of elementary science 'Earth and space sector'. The pre-service elementary school teachers needs to acquire knowledge of astronomy area in elementary school curriculum. Second, pre-service elementary school teacher showed that there are differences individually in 'finding solid body' of sub-element of space perception ability. This shows that 'finding solid body' factor is associated with space perception ability. Third, in the section of 'The earth and the Universe' for elementary education, 'Reflection' and 'Finding solid body' which are low-level components of space perception ability were verified that have a corelationship with general grades in the astronomy conception test.

성인 여성의 위험음주에 영향을 미치는 요인: 융복합적 함의를 중심으로 (Factors associated with risky drinking of adult women: Focused on convergent implications)

  • 박소연;양소남
    • 디지털융복합연구
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    • 제16권7호
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    • pp.469-478
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    • 2018
  • 본 연구의 목적은 성년기, 중년기, 노년기 여성을 대상으로 인구사회학적 요인, 사회적 관계 요인, 건강관련 요인이 위험음주에 미치는 영향을 파악하는 것이다. 본 연구는 제6기(2013-2015) 국민건강영양조사 자료를 이용하여 성년기 여성 1,143명, 중년기 여성 1,306명, 노년기 여성 875명을 대상으로 위험음주에 영향을 미치는 요인을 검증하고자 각 연령집단별로 각각의 로지스틱 회귀분석을 실시하였다. 연구결과, 성년기 여성의 경우, 교육수준, 결혼상태, 경제활동상태, 우울감, 흡연이 위험음주에 유의한 영향을 미치는 것으로 나타났다. 중년기 여성의 경우, 주관적 스트레스 수준과 흡연만이 위험음주에 유의한 영향을 미치는 것으로 나타났다. 노년기 여성의 경우, 교육수준, 자살생각, 주관적 건강상태가 위험음주에 유의한 영향을 미치는 것으로 나타났다. 이러한 연구결과는 생애주기에 따라 여성의 위험음주에 영향을 미치는 요인이 상이하다는 것을 의미한다. 이를 토대로 생애주기별 여성의 위험음주를 감소시키기 위한 융복합적 방안을 논의하였다.

Open Communication About Reproductive Health Is Associated With Comprehensive HIV Knowledge and a Non-stigmatising Attitude Among Indonesian Youth: A Cross-sectional Study

  • Wirawan, Gede Benny Setia;Gustina, Ni Luh Zallila;Januraga, Pande Putu
    • Journal of Preventive Medicine and Public Health
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    • 제55권4호
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    • pp.342-350
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    • 2022
  • Objectives: Human immunodeficiency virus (HIV) prevention among youth seems under-prioritised compared to other key populations. HIV knowledge and stigma are important parts of HIV prevention. To inform HIV prevention among youths, this study quantitatively analysed the associations between open communication regarding sexuality and sexual health, comprehensive HIV knowledge, and non-stigmatising attitudes in Indonesia. Methods: This study used data from the Indonesian Demographic and Health Survey (IDHS) 2017. The analysis included unmarried men and women aged 15-25 years old. Comprehensive HIV knowledge and a stigmatising attitude were defined according to the IDHS 2017. Open communication about sexuality and sexual health was defined as the number of people with whom participants could openly discuss these topics in their direct network of friends, family, and service providers, with a scale ranging from 0 to a maximum of 7. Primary analysis used binomial logistic regression with weighting adjustments. Results: The final analysis included 22 864 respondents. Twenty-two percent of youth had no one in their direct network with whom to openly discuss sexual matters, only 14.1% had comprehensive HIV knowledge, and 85.9% showed stigmatising attitudes. Youth mostly discussed sex with their friends (55.2%), and were less likely to discuss it with family members, showing a predominant pattern of peer-to-peer communication. Multivariate analysis showed that having a larger network for communication about sexuality and sexual health was associated with more HIV knowledge and less stigmatising attitudes. Conclusions: Having more opportunities for open sex communication in one's direct social network is associated with more HIV knowledge and less stigmatising attitudes.

임부의 영유아 구강보건지식에 미치는 영향 (Effect on Infantile Oral Health Knowledge in Pregnant Women)

  • 강현경;이선옥
    • 보건의료산업학회지
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    • 제8권1호
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    • pp.125-134
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    • 2014
  • The purpose of this study was to identify influencing factors associated with infantile oral health knowledge among pregnant women. The participants were 300 pregnant women who agreed to participate in this study. The data were analyzed with descriptive statistics, t-test, ANOVA, Pearson correlation, and simultaneous multiple regression using the SPSS 21.0 ver program. Findings of the study can be summarized as follows. First, the infantile oral health knowledge of primigravida total score was $28.80{\pm}3.02$, and multigravida total score was $30.23{\pm}2.94$. Second, infantile oral health knowledge different according to education, experience of delivery, experience of oral health education and need of oral health education, Third, a positive correlation existed between need of oral health education, experience of delivery, education, and experience of oral health education. Forth, the predictors that affect the infantile oral health knowledge were experience of delivery, need of oral health education, experience of oral health education, education,. Consequently, it was necessary to encourage primigravida to take part in infantile oral health education program and oral health projects.

예비 과학 교사들의 고등학교 과학반 지도 경험에 관한 내러티브 탐구: 예비 교사들이 형성하는 지식의 종류와 특징 (Narrative Inquiry on Student-Teachers' Teaching Experiences with Extra Curricular Science Classes of a High School: Types and Characteristics of the Knowledge Constructed by the Pre-service Science Teachers)

  • 오필석;이선경;이경호;김찬종;김희백
    • 한국과학교육학회지
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    • 제28권6호
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    • pp.546-564
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    • 2008
  • 본 연구에서는 26명의 예비 중등 과학 교사들의 고등학교 과학반 수업 경험에 대한 내러티브를 분석하여 그들이 형성하는 지식의 종류와 특징을 알아보았다. 그 결과, 예비 과학 교사들은 과학반 지도 경험을 계기로 교과 내용 지식의 중요성에 대해 자각하고 이를 스스로 학습할 뿐만 아니라, 가르치는 상황에서 그들의 교과 내용 지식은 과학 내용을 교수법적으로 전환하는 문제에까지 이르는 것을 알 수 있었다. 그들은 또 학생들과의 관계에 관한 지식과 학생들의 학습을 위한 교수법적 지식을 몸소 체득하였고, 새로운 수업의 맥락에서 과학의 본성을 새삼 발견하였다. 이와 더불어 예비교사들은 실제 교육 경험을 통해 교사로서의 자아에 관한 지식과 장차 과학 교육 현장에서의 교육적인 실천에 관련된 지식을 형성하는 것을 알 수 있었다. 이렇게 실제적인 지도 경험을 통해 예비 교사들이 형성하는 지식은 교사로서의 전문성을 계발하기 위한 토대가 될 수 있다고 생각되었다. 이상과 같은 연구 과정과 결과로부터 얻을 수 있는 과학 교사 교육 및 관련 연구에 관한 시사점을 논의하였다.

고객관계관리(CRM)에서 고객정보/고객지식 품질에 영향을 미치는 요인 : 서비스 산업을 중심으로 (Factors Affecting Customer Information/Knowledge Quality in Customer Relationship Management : Focused on Service Industry)

  • 정현주;고준;김영걸
    • 경영과학
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    • 제19권2호
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    • pp.1-23
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    • 2002
  • It has been considered as a means for sustaining a competitive advantage for companies to build and maintain long-term relationships with customers. It is without any doubt that many companies have tried to initiate Customer Relationship Management (CRM). For the effective management of customer relationships, it is critical that they acquire. share and use customer information and knowledge. In this paper, we deduced 9 important factors affecting the qualify of customer information and knowledge from the literature reviews on CRM, and developed the questionnaire to measure these factors. The factors are again categorized into organizational system, employees and IT. We analyzed data collected from 30 companies in service industries such as the finance. distribution and communication industries. The result of data analysis demonstrates that the employees' analytical shills and appraisal and reward systems are closely related to the quality of customer information, and analytical skills and IT support for communications with customers are associated with the quality of customer knowledge. implications of findings and future research directions are discussed.

The Effect of Interactivity between KIBS Firms and Customers on Innovations in KIBS Firms

  • Yong Jin Kim;Myung-Seong Yim
    • Asia pacific journal of information systems
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    • 제30권4호
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    • pp.758-784
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    • 2020
  • In today's dynamic and hypercompetitive business environment, knowledge and innovation have emerged as bases for sustained competitive advantage. This paper addresses two specific research questions. First, we ask, "What is the effect that firm interactivity has on various types of innovation?" As we address this question, we explain that interactivity helps firms create knowledge, which then promotes and enables innovation. Second, we ask, "How do the various types of innovation impact firm performance?" We develop a research model and a set of hypotheses from the basis of organizational knowledge creation theory and the knowledge-based view of the firm. We test this model using survey data, and find that interactivity is positively associated with innovation. We also find that several types of innovation, including service innovation, process innovation, and organizational innovation have a positive impact on firm performance.

The rs61764370 Functional Variant in the KRAS Oncogene is Associated with Chronic Myeloid Leukemia Risk in Women

  • Gutierrez-Malacatt, Humberto;Ayala-Sanchez, Manuel;Aquino-Ortega, Xochitl;Dominguez-Rodriguez, Jacqueline;Martinez-Tovar, Adolfo;Olarte-Carrillo, Irma;Martinez-Hernandez, Angelica;Cecilia, Contreras-Cubas C;Orozco, Lorena;Cordova, Emilio J
    • Asian Pacific Journal of Cancer Prevention
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    • 제17권4호
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    • pp.2265-2270
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    • 2016
  • Background: Chronic myeloid leukemia (CML) is one of the most frequent hematopoietic malignancies in the elderly population; however, knowledge is limited regarding the genetic factors associated with increased risk for CML. Polymorphisms affecting microRNA (miRNA) biogenesis or mRNA:miRNA interactions are important risk factors in the development of different types of cancer. Thus, we carried out a case-control study to test the association with CML susceptibility of gene variants located in the miRNA machinery genes AGO1 (rs636832) and GEMIN4 (rs2740348), as well as in the miRNA binding sites of the genes BRCA1 (rs799917) and KRAS (rs61764370). Materials and Methods: We determined the genotype of 781 Mexican-Mestizo individuals (469 healthy subjects and 312 CML cases) for the four polymorphisms using TaqMan probes to test the association with CML susceptibility. Results: We found a borderline association of the minor homozygote genotype of the KRAS_rs61764370 polymorphism with an increased risk for CML susceptibility (P = 0.06). After gender stratification, this association was significant only for women (odds ratio [OR] = 13.41, P = 0.04). The distribution of the allelic and genotypic frequencies of the four studied SNPs was neither associated with advanced phases of CML nor treatment response. Conclusions: To the best of our knowledge, this study is the first to show a significant association of the KRAS_rs61764370 SNP with CML. To further determine such an association of with CML susceptibility, our results must be replicated in different ethnic groups.