• Journal of Korea Trade
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• 제27권1호
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• pp.192-210
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• 2023

Purpose - Vietnam has the fastest growing digital economy in Southeast Asia and is emerging as a critical overseas market for Korean banks in the post-COVID-19 era. Accordingly, many Korean banks entered the Vietnamese market to overcome the limitations of the saturated domestic financial market and create new revenue sources. This study examined the current status of digital finance in Vietnam and the cases of Korean banks that have succeeded in the Vietnamese market. Then, importance-performance analysis (IPA) was conducted on local customers, managers and staff members of Korean banks in Vietnam. Design/methodology - In this study, we analyzed the importance and satisfaction factors of mobile banking app usage in Vietnam through IPA. In particular, we identified the differences between the two groups by considering the viewpoint of customers who use mobile banking apps and that of managers and staff members who provide mobile banking services. Findings - The IPA results from the customer group and managers and staff members group were generally similar, but differences were observed in Ease of Use (Technology), Innovativeness (Organization), and Increase in Revenue (Economic). In the case of the customer group, Ease of Use (Technology) is located in the second quadrant, which shows low satisfaction compared to high importance. However, in the managers and staff members group, Ease of Use (Technology) is located in the first quadrant, which indicates high importance and high satisfaction. This difference in perception can cause complaints from local customers; thus, it is necessary to change the perception of the technological aspect for ease of use of mobile banking apps in consideration of the customer's position. In addition, it is necessary to allocate the resources invested in the Innovativeness (Organization) and Increase in Revenue (Economic) to Ease of Use (Technology). Originality/value - In this study, based on the HOTE framework, factors for using mobile banking apps were derived, and IPA was conducted targeting local customers (app user) and managers and staff members (app provider) of Korean banks in Vietnam. Through this, we presented the results of empirical analysis that can help Korean banks efficiently utilize limited resources and budgets.

• 한국컴퓨터정보학회논문지
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• 제25권12호
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• pp.305-313
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• 2020

본 논문은 외식프랜차이즈 가맹점의 배달 앱 이용속성이 만족도, 경영성과, 재이용의도에 어떠한 영향을 미치는가를 분석하고, 프랜차이즈 본사에서 가맹점에서 배달 앱의 가맹점 서비스가 어떠한 방식으로 이루어져야 하는지를 목적으로 배달 앱 지원방안을 제안하고자 한다. 본 연구에서는 외식 프랜차이즈 가맹점 중 배달 앱을 이용한 경험이 있는 가맹점 212명을 대상으로 설문하였다. 연구가설의 검증을 위해 단일 회귀분석, 다중회귀 분석하여 변수간의 관계를 검증했다. 연구결과 첫째, 외식 프랜차이즈 가맹점 배달 앱 이용속성이 만족도에 긍정적 관계가 있는 것으로 나타났다. 둘째, 외식 프랜차이즈 가맹점 배달 앱 이용속성이 경영성과에 긍정적 관계가 있는 것으로 나타났다. 셋째, 만족도는 경영성과에 영향을 미치는 것으로 나타났다. 넷째, 만족도는 재이용 의도에 영향을 미치지 않는 것으로 나타났으며, 경영성과는 재이용 의도에 긍정적 영향을 미치는 것으로 나타났다. 외식 프랜차이즈 가맹점의 원활한 배달 앱 이용을 위해, 지속적 관리와 합리적 가격정책을 통해 가맹점의 이용만족도를 높여야 하고, 프랜차이즈 본사에서는 배달 앱 기업과의 효과적인 협업을 통해 가맹점 매출 활성화에 기여할 수 있을 것이다.

• 한국IT서비스학회지
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• 제21권6호
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• pp.91-116
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• 2022

This research shows how the perception of digital shadow work varies depending on the user's period of use of digital services in applications, which are key areas of digital services. The purpose of this research is to investigate how the digital shadow work type changes over time. This research adopted a qualitative research method for location-based service "help application" users and examined the change in perception from the app service acceptance stage to the app service continuous use stage with two-times interviews of ten users by a longitudinal research design. This study conducted a longitudinal analysis focusing on how digital shadow work occurs in the application subscription process, exploring phenomenologically how the type changes throughout the process over time.

• 유통과학연구
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• 제20권8호
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• pp.105-114
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• 2022

Purpose: The technology acceptance model (TAM) refers to a theory that maps the possibility or extent to which users can accept an innovative technology. The purpose of the current research is to investigate the mediating effect of TAM between online review and behavior intention for promoting golf app's distribution. Research design, data and methodology: In order to examine the relationship between app usage reviews, TAM, and behavioral intentions of golf app participants, the present author collected total 170 responses from South Korean participants based on web-based survey system. The main methodology which was selected by this study is mediation causality analysis that Baron and Kenny suggested. Results: The statistical findings definitely indicated that TAM mediating role exists between the positive emotion of golf app users regarding online reviews and positive behavior intention of golf app, which means that all three steps of mediation causality analysis were statistically significant. Conclusions: The present research concludes that the correct utilization of innovation in the design and implementation of the technology features translates into performance excellence. The model can be used to increase the online presence through innovation as a primary drive toward providing more convenience and accessibility to the users through mobile golf apps.

• 한국정보시스템학회지:정보시스템연구
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• 제32권3호
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• pp.225-251
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• 2023

Purpose The purpose of this study is to examine the future direction of in-vehicle app development and service, the relationship between potential customers' intention to use and the factors that affect it was explored. It was also checked whether the two types of app development platform and the experience of the existing smartphone app platform had a moderating effect on these relationships. Design/methodology/approach Data was gathered through surveys, collecting responses from 904 potential consumers of vehicle app services in Korea. Structural equation modeling was utilized to analyze the data. Findings According to the empirical analysis result, it was found that potential customers considered enjoyment as the most important benefit factor in in-vehicle app service, and the most important external factor affecting enjoyment was functional compatibility with smartphone. The type of vehicle app development platform did not have a meaningful moderating effect on the factor relationship, whereas the smartphone app platform experience showed a meaningful moderating effect on the relationship between factors. It was analyzed that the risk of app performance, personal information privacy, and driving safety data did not have a negative effect on the intention to use the vehicle app service.

• 디지털융복합연구
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• 제19권1호
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• pp.199-209
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• 2021

본 연구는 스마트 시니어의 배달 애플리케이션 만족도에 영향을 미치는 이용결정요인을 분석하고자 하였다. 이에 따라 본 연구는 스마트 시니어의 배달앱 만족도에 영향을 미칠 요인들을 배달앱 특성과 스마트 시니어의 개인적 특성으로 구분하여 가설을 설정하였다. 가설 검증을 위해 본 연구는 배달앱을 사용해 본 경험이 있는 50세 이상 65세 이하의 성인남녀를 대상으로 설문조사를 시행하였으며 자료분석을 위한 통계처리는 확인적 요인분석, 상관관계 분석, 경로분석을 수행하였다. 본 연구의 분석결과는 다음과 같다. 첫째, 배달앱 특성 중 유용성이 스마트 시니어의 배달앱 만족도에 통계적으로 유의한 정적 영향을 미치는 것으로 나타났으며 둘째, 스마트 시니어의 개인적 특성 중 사회적 공감성이 스마트 시니어의 배달앱 만족도에 통계적으로 유의한 정적 영향을 미치는 것으로 나타났다. 셋째, 배달앱 만족도는 재이용의도에 통계적으로 유의한 정적 영향을 미치는 것으로 나타났다. 이와 같은 연구결과를 통해 스마트 시니어의 배달앱 만족과 이용을 증진시키기 위해서는 스마트 시니어가 유용하게 사용할 수 있고 사회적 공감성에 초점을 둔 배달앱 개발이 필요하다는 것을 제시하였다.

• 유통과학연구
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• 제22권1호
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• pp.13-23
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• 2024

Purpose: Within the ever-changing realm of modern e-commerce, this study delves into the complex effects of factors like performance expectations, ease of use, social influence, favorable conditions, and enjoyment perception on users' intentions and usage patterns in online marketplace apps. The research centres on Tokopedia app users in Denpasar City, encompassing a wide and varied demographic. Methods: Utilizing a non-probability sampling method, 200 participants were selected for extensive data collection through surveys. Subsequent rigorous analysis of the gathered data was performed using Structural Equation Modeling-Partial Least Squares (SEM-PLS) techniques. Results: This study aims to contribute substantially to theoretical and practical knowledge regarding marketplace app usage. Theoretical contributions involve enhancing the marketing domain, especially in digital marketing, by revealing the intricate factors influencing user conduct in online marketplaces. From a practical standpoint, this research provides valuable insights for entrepreneurs aspiring to join or improve their positions in the Tokopedia app market. Conclusion: Based on the study, we suggest optimising online shopping apps for a more appealing and user-friendly interface. Enhancing the enjoyment and simplicity of finding desired products can prompt heightened usage of online shopping services, thereby reinforcing distribution management strategies and overall market presence.

• 패션비즈니스
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• 제22권6호
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• pp.83-93
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• 2018

The purpose of this research is to investigate the characteristics of big data-based fashion shopping (BDFS) application, perceived usefulness, and expectation confirmation that influence the continuous usage intention of BDFS application users based on the expectation-confirmation model. A survey was conducted with female consumers in their 20s, who are living in Seoul and Incheon area and have used BDFS applications, A total of 182 responses were used for the data analysis. Five hypotheses were proposed, and regression analyses were conducted to test those hypotheses. The results indicated that the users' perceived usefulness increased with the increase of accuracy and personalization characteristics of the app and the expectation confirmation. The result suggested that it is essential to provide accurate information for users to feel useful and to develop the personalized offerings and services which can be the biggest strength of the big-data based mobile fashion store. It was also found that continuous usage intention increases with increased perceived usefulness and expectation confirmation. This result suggests that expectations can play a critical role in perceiving the usefulness of BDFS applications and the user's expectation confirmation also significantly affected the users' continuous usage intention.

• 한국정보시스템학회지:정보시스템연구
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• 제29권4호
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• pp.137-151
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• 2020

Purpose Domestic asset management fintech companies are expected to grow by leaps and bounds along with the implementation of the "Data bills." Contrary to the market fever, however, academic research is insufficient. Therefore, we want to analyze user reviews of asset management fintech companies that are expected to grow significantly in the future to derive strengths and complementary points of services that have been provided, and analyze key elements of asset management fintech companies. Design/methodology/approach To analyze large amounts of review text data, this study applied text mining techniques. Bank Salad and Toss, domestic asset management application services, were selected for the study. To get the data, app reviews were crawled in the online app store and preprocessed using natural language processing techniques. Topic Modeling and Aspect-Sentiment Analysis were used as analysis methods. Findings According to the analysis results, this study was able to derive the elements that asset management fintech companies should have. As a result of Topic Modeling, 7 topics were derived from Bank Salad and Toss respectively. As a result, topics related to function and usage and topics on stability and marketing were extracted. Sentiment Analysis showed that users responded positively to function-related topics, but negatively to usage-related topics and stability topics. Through this, we were able to extract the key elements needed for asset management fintech companies.

• 한국병원경영학회지
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• 제26권1호
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• pp.1-16
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• 2021

Purpose: The purpose of the study is to identify the influence of the hospital mobile app service quality on consumer satisfaction, involvement, and re-use intention of consumers who have experience in hospital mobile app service. Methodology: The survey was conducted on 230 users. The collected data were analyzed using correlation analysis, multiple regression analysis, and the Process Model in Hayes(2013). Findings: (1)The usability, reliability, and medical information provision among the service quality factors of hospital mobile apps had an effect on reuse intention, and consumer satisfaction partially mediated. (2)The usability and the provision of medical information were partially mediated by the involvement, which also affected the intention to reuse. (3)Only reliability showed an age-moderated effect. In reliability and re-use intent, age was a moderated mediating effect that controlled the effect of consumer satisfaction. Practical Implications: The results of this study provide initial data of mobile app services centered on hospitals and prove the type of consumer usage. It suggests that it can be used to attract potential consumers of hospitals and strategies to increase the use of mobile apps.