• 한국정보시스템학회지:정보시스템연구
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• 제32권1호
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• pp.147-178
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• 2023

Purpose The mail goal of this study is to find out factors influencing users' satisfaction of public application with the emphasis of service quality of public web and public value. For this purpose, we applied IS success model to develop the research model that explains users's satisfaction and public performance. Design/methodology/approach The proposed research model was developed based on IS success model along with two moderating effects - Service Quality of Public Web and Public Value in order to empirically test proposed causal relationships withing the model. A total of 377 survey responses were analyzed by forming the structural equation modeling with AMOS 24.0. Findings The analysis results show that the service, information, and system quality from IS success model are positively associated with user satisfaction, which in turn is positively associated with public app performance. The results also show that the relationship between user satisfaction and public app performance is positively moderated by public value. However, the relationship between public app service quality and user satisfaction isn't moderated by public web service quality.

• International Journal of Advanced Culture Technology
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• 제11권4호
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• pp.385-392
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• 2023

The smart tourism service provides tourists with personal travel planner services and context-awareness-based tour guide services. In this paper, we propose the personal travel planner service that creates my travel itinerary using the smart tourism app and the travel planner system. The smart tourism app provides recommended travel products and POI tourist information used to create my travel itinerary. The smart tourism app also provides the smart tourism chatbot service that allows users to select POI tourist information easily and conveniently. The travel planner system consists of the smart tourism information system and the smart tourism chatbot system. The smart tourism information system provides users with travel planner services, recommended travel products, and POI tourism information through the smart tourism app. The smart tourism chatbot system consists of named entity recognition (NER), dialogue state tracking (DST), and Neo4J servers, and provides chatbot services as a smart tourism app. Users can create their own travel itinerary, modify the travel itinerary while traveling, and then register it as a recommended travel product to users, including acquaintances.

• 한국산학기술학회논문지
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• 제13권4호
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• pp.1609-1618
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• 2012

최근 스마트폰 이용은 전자상거래 시장에 새로운 변화를 가져오고 있다. 이 연구에서는 스마트 폰을 이용한 앱 쇼핑몰 이용자의 e-서비스품질과 관련 개념의 관계를 밝히려는 목적에서 연구되었다. 연구결과 앱 쇼핑몰의 e-서비스품질 차원은 사용편의성, 디자인, 고객서비스, 연결성, 보안성 등으로 확인되었다. 그리고 e-서비스품질과 고객만족, 구매의도간 영향관계도 밀접하다. 앞으로 앱 쇼핑몰 경영자는 스마트폰 이용자가 보다 쉽게 접근할 수 있는 쇼핑몰 개발과 서비스개발에 중점을 두어야 한다. 특히 e-서비스품질 항목의 관리를 통하여 고객만족을 가져오고 이를 바탕으로 재구매 고객을 늘리려는 노력에 관심을 기울여야 한다.

• 산경연구논집
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• 제10권6호
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• pp.19-27
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• 2019

Purpose - The purpose of this study was to examine quality improvement priorities by examining not only quality classifications but also PCSI (Kano, 1984) of mobile app service qualities of general hospitals in the Metropolitan Area and offer potential improvements. Research design, data, and methodology - The study examined five of service qualities, including app design, reaction, convenience, safety and supply of information by precedent studies. 20 test items were selected. A total of 60 positive and negative questions to estimate customer satisfaction and PCSI was investigated. The author collected 300 copies from interviewees who made use of the app services of 13 general hospitals within one year, and classified quality factors by using table of quality assessment and also estimated the customer satisfaction index (Timko, 1993). The study made quality improvement priority by the PCSI index. Results - Reaction of the mobile app service quality ranked the highest PCSI, and payment safety ranked the highest, and customer support and supply of the information ranked high as well. It was observed that design ranked comparatively lower in these categories. Conclusion - Safety, reaction and supply of information should be prioritized to reorganize and improve the mobile app services.

• 한국IT서비스학회지
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• 제18권1호
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• pp.201-217
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• 2019

Cars have become a necessity in modern life. It is widely used to transport people or products to a destination conveniently. However, the addition of a navigation service that provides route information and more makes driving more convenient and safer. Recent developments in the mobile app ecosystem encourages people to adopt not only an installation-type car navigation, but also a mobile app navigation, supporting connected car concepts. It should be noted that mobile apps with mobile Internet can be a significant linkage between information acquired online and offline business. This study demonstrates the impact of the app use experience for a driver in the context of applying artificial intelligence service. As a result, the introduction of artificial intelligence services has a statistically significant moderating effect on the use of mobile navigation apps. This seminal research is valuable as it evaluates the role of artificial intelligence applied to mobile navigation apps.

• 문화기술의 융합
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• 제2권3호
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• pp.41-44
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• 2016

컴퓨터에 기반 한 개발환경에서 앱 개발도구의 개념은 소프트웨어의 생산성을 향상시키는 것에 목적을 두고 있다. 현재까지 앱 개발도구는 효율적인 사용 환경을 만족하도록 개발되어지지 않고 있으며 지역적으로 국제적으로 초기상태로 분석할 수 있다. 따라서 개발자들은 문자기반 언어를 사용하여 앱 개발절차를 진행하는 것에 어려움을 감내하고 있다. 본 논문에서 제안하는 혁신적인 앱 개발도구에 대한 기본적 개념은 스마트폰에 대한 요구사항을 간략하게 표현하는 것으로 컴퓨터에서 워드나 엑셀을 사용하는 수준처럼 배우기 쉬운 수준의 개발 방법론이다. 본 논문에서 제시하는 혁신적인 앱 개발도구는 처리 업무 서비스기반 구조를 선언하는 것만으로 합리적인 서비스 단위의 앱이 개발되어지는 개발 절차이다. 서비스 기반구조가 단위 업무의 재사용을 가능하게 처리하기 때문에 신규 앱프로그램을 개발하는 대신에 앱서비스를 대신할 수 있는 새로운 기능을 재사용으로 제공하는 것이 가능하다.

• 아태비즈니스연구
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• 제9권2호
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• pp.123-136
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• 2018

The purpose of this study is to investigate the effects of six factors (accuracy, perceived usefulness, perceived ease of use, security, instant accessibility, and ease of use) on re-use intention; and then to help to establish future marketing strategy. In order to achieve the study's objectives, this study conducted an online questionnaire on the Internet, Wenjuanxing. The total of 270 copies through APP-Wechat (Wicket), and 245 were used for analysis. For statistical processing, SPSS22.0 is used to analyze the influence relationship amongst factors for mobile tourism information service, a variety of analysis, such as factor analysis, reliability analysis, mass regression analysis, simple regression analysis were employed. The results of this study are summarized as follows. As a result of analyzing the factors affecting the satisfaction of consumers using chinese Ctrip mobile app, the perceived usefulness and perceived ease of use of mobile tourism information service attributes have a significant effect on user satisfaction. The accuracy of mobile information service were found to have no significant effect on satisfaction. The security, immediacy of access, and usability of the payment service of mobile APP were found to have a significant effect on satisfaction. And customer satisfaction has a significant effect on re-use intention.

• 한국중재학회지:중재연구
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• 제31권1호
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• pp.173-194
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• 2021

This study was conducted to investigate the effect of the factors of delivery app service failure on consumption well conflict emotion and complaining behavior targeting consumers with experience using delivery apps, and the results of the study are summarized as follows. First, when looking at the demographic analysis, the proportion of men was 58.1% and women were 41.9%, and the age group was the highest with 91.9% in their 20s. Second, as a result of testing hypothesis 1 that the factor of delivery app service failure will have a significant influence on consumer conflict emotions, failure to provide app information and failure to deliver/food service showed a significant positive (+) relationship. Third, as a result of the verification of Hypothesis 2, that consumer conflict emotions will have a significant effect on the consumer's continued use intention, it was found to be insignificant and rejected. Lastly, hypothesis 3 that consumer conflict emotions will have a significant effect on consumer complaints behavior is that negative word of mouth behavior, complaint behavior from service providers, and complaint behavior from service managers were adopted, but the complaint behavior was rejected by third parties.

• 한국융합학회논문지
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• 제12권3호
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• pp.85-98
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• 2021

국내 배달앱 서비스는 COVID19 상황으로 비대면 문화가 확산하고, 산업 규모도 커지면서 비약적인 도약을 맞이하고 있다. 확대되는 배달앱 서비스 시장에서 이용자의 신뢰가 이성적 요인과 감성적 요인에 미치는 영향 요인을 분석함으로써 변수들 사이의 구조적 관계를 검증하려고 한다. 배달앱 서비스 이용자들이 이성적 요인과 감성적 요인의 관계에서 매개변수를 신뢰하고 판별 타당한 배달앱 서비스의 신뢰에 따른 만족과 구전을 통한 서비스 확대 모형을 설계하여, 이용자들이 이용하는 과정에서 어떻게 이용자의 구전 의도에 영향을 미치는지 가설을 통해서 검증했고, 배달앱 서비스 이용자들에 대한 다양한 서비스 전략으로 활용할 수 있을 것으로 기대한다.

• 한국정보통신학회논문지
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• 제25권10호
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• pp.1375-1380
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• 2021

우리나라는 재난안전통신망 개통 초기로 응용서비스 앱에 대한 보안 대응은 아직은 미흡한 실정이기에, 이에 대한 선제적 보안 대응이 반드시 필요하다. 본 연구에서는 재난안전통신망에서 앱을 유통하는 앱 스토어와 전용 단말에서 앱이 동작되는 안드로이드 운영체제에 대한 잠재적 취약점을 사전 예방하고자 '재난안전망 앱 보안 체계 구축'을 제안하였다. 응용서비스 앱이 재난안전통신망 모바일 앱스토어에 등재하고자 하기 위해서는, 우선 악성 및 정상 앱에 대한 데이터 셋을 구축하여 피쳐를 추출하고 가장 효과적인 AI 모델을 선정하여 정적 및 동적 분석을 수행한다. 분석 결과에 따라 악성 앱이 아닌 경우에 대해서 '안전 앱 인증서'를 인증하여 공인 앱에 대한 신뢰성을 확보한다. 궁극적으로 재난안전통신망 앱의 보안 사각지대를 최소화하고 인증된 앱의 재난안전 응용 서비스 지원으로 재난상황에 대한 통신망의 안전성을 확보할 수 있다.