• 한국실내디자인학회논문집
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• 제19권3호
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• pp.260-268
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• 2010

At a passenger terminal which is a core facility of a large-scale airport, users are not easy to recognize its space and to approach each facility by composition of large-scale space not recognized at a glance and arrangement of complicated functional space. Such a passenger terminal should be designed by putting a focus on functionality, safety and convenience since diverse passengers use it. At a passenger terminal, a lot of passengers' circulation followed by diverse purpose appear. Therefore, it needs a lot of functional space and space to satisfy passengers' demands. When circulation is planed, it should be designed by a systematic standard. The study was carried out on the basis of international airports, considering features and functions of airport circulation system. In kind of circulation in passenger terminal of an airport, there are user's circulation (passenger's circulation, employee's circulation and service circulation) and baggage circulation. The study examined passenger's circulation which was a major circulation of passenger terminal out of user's circulation. The study examined elements which had an effect on circulation system at a large-scale airport passenger terminal and basic data for an efficient circulation system standard of passenger terminal through case analysis of passenger terminal circulation systems at international airports.

• 한국항공운항학회지
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• 제25권2호
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• pp.77-82
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• 2017

Currently the international flight passenger visit at Incheon International Airport increased 12.4% compared to January 2017. Such increase affects on the congestion of an airport and the security check is one of the most congested area. There is a prejudice that airport security is not related to the airport service and is only a type of control that limits the quality of service. However, considering the huge impact that airport security agents have on passenger move within the airport, trustworthy, fast and kind service at airport security check is one of the most important part of airport service quality improvement. This research is an importance performance analysis of Incheon International Airport security service passenger satisfaction and its significance using IPA method. This research will contribute to the improvement of airport operation and service quality, by proving the relation between airport security and service.

• 산경연구논집
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• 제15권1호
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• pp.1-8
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• 2024

Purpose: The purpose is to investigate the types of communication between aviation industry workers and passengers according to environmental changes following the COVID-19 pandemic. This study analyzes the impact of verbal and non-verbal communication styles of airport staff, especially those working at airline check-in counters, on passenger satisfaction. Research Design: The research design focuses on the impact of verbal communication styles and non-verbal communication factors of airline check-in counter staff, who represent the initial point of contact with passengers among airport staff, on passenger satisfaction. The survey period for sample collection was from July 1 to July 30, 2023, and the study was conducted targeting passengers boarding aircraft through Incheon Airport and Gimpo Airport. Result: First, it is important for airport staff to recognize all passengers, especially corporate customers, as corporate customers rather than simply as individuals boarding an airplane. Second, as the importance of non-verbal expressions increases due to the impact of COVID-19, physical and verbal responses are necessary. Third, it is important to check which language the passenger understands. Conclusions: Since communication through nonverbal expressions has become more important since COVID-19, airport employees need to recognize the importance of nonverbal communication. This awareness can serve as a foundation for building trust between airport staff and passengers.

• 한국항공운항학회지
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• 제32권2호
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• pp.142-150
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• 2024

Improving transportation accessibility on islands is closely related to regional development. Currently, the government is constructing Ulleung Airport as part of the 6th Airport Mid- to Long-term Development Plan. Similar to the case of Jeju Airport in 2016, severe congestion occurs at passenger terminals upon flight resumption after cancellations at airports on islands. Therefore, considering the cancellation rate at island airports is important. This study investigates the conditions leading to increased cancellation rates at Ulleung Airport, with the research results predicting frequent cancellations during the winter season. The research methodology involved examining airport construction plans, aircraft performance, airport de-icing capabilities, and also included consideration of weather conditions. Ulleung Island is a representative snowfall area, and sufficient snow removal capacity must be secured. However, the current plan's snow removal capacity is insufficient, leading to anticipated high cancellation rates. Therefore, measures to mitigate passenger inconvenience caused by increased cancellations and methods to reduce the cancellation rate are explored. With Ulleung Airport scheduled to open in 2027, there is ample time to implement supplementary measures to reduce the cancellation rate and minimize passenger inconvenience.

• 한국항공운항학회지
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• 제25권3호
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• pp.89-100
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• 2017

In order for the international aviation community to efficiently and safely manage the gradual increase of air passenger demand, direction suggestions of airport traffic prediction based on future airport capacity requirements, airport design and infrastructure establishment is utilized by airport traffic data that is m comparable internationally. It is a global trend to pursue more efficient airport operating system structure to accept air passenger demand through more realistic comparable data in order to escape from the structure of reckless airport establishment and infrastructure composition based on passenger demand predictions referring to simple statistical data that has existed in the past. This study aimed to seek effective operational measures for the New Jeju airport scheduled to be opened in 2025 by time-series analysis. This study also analysed airport operation strategies, air traffic distribution strategies, cargo volume increase rates and its effectiveness of airports adopting the multi-airport system that have similar operational practices and geographical conditions. This study sought the most appropriate multi airport system application measures for New Jeju airport to promote efficiency and international competitiveness.

• 대한교통학회지
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• 제21권4호
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• pp.17-27
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• 2003

공항여객 처리시설의 혼잡해소에 관한 연구는 주로 공항접근교통시스템의 확충이나 터미널의 확장 등 물리적인 방법에 집중되어 왔다. 물리적인 확장은 막대한 투자비용이 뒤따라야 하는 문제가 있기 때문에 공항운영과 같은 소프트웨어 측면에 대한 접근방식을 적극 도입하여 투자비용을 줄이고 효율적인 공항운영을 꾀하는 것이 필요하다. 본 연구는 공항운영의 효율성 증진을 위한 대안 중 하나로서 여객들이 공항에 도착하는 행태가 어떻게 나타나는 지를 분석하여. 향후 여객터미널 운영에 적용할 수 있는 유용한 정보를 제공하는데 그 목적이 있다. 서로 다른 접근소요 시간을 가진 여객들이 항공기 출발예정시간(STD:scheduled time of departure) 이전에 도착하는 확률함수를 도출하고, 이를 이용하여 STD 이전시간 임의구간에서 여객이 도착하는 확률을 구할 수 있는 모형을 개발코자 하였다. 또한 이 모형을 공항 여객터미널에 적용하여 운영시간대별 도착 여객수를 산출하는 과정을 제시하고자 하였다. 본 연구에서 분석된 공항접근시간에 따른 STD 이전시간대별 공항도착 확률모형은 공항운영자 및 항공사가 공항의 체크인 카운터 운영시간 및 수량 결정, 수하물 처리시스템, 검색보안서비스 등의 운영시점을 결정하는 도구로 이용될 수 있다. 이와 같이 분석된 결과를 토대로 공항운영 상 비효율성을 제거하고 보다 합리적인 인력 투입이나 시설 운영이 가능하게 되는 것이다.

• 대한교통학회지
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• 제35권5호
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• pp.434-446
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• 2017

본 연구는 공항에서 활용되는 새로운 지표를 제시하고자 시작되었다. 일반적으로 공항에서는 여객과 화물을 처리하게 되며, 공항은 이를 통해 수익을 창출하게 되는 것이다. 하지만 공항들 모두가 여객과 화물처리실적이 동일한 분포를 보일 수는 없는 것이다. 여러 공항들을 상호비교 분석할 경우, 통일된 공항처리량 지표가 적용되어야만 공정한 결과를 기대할 수 있는 것이다. 현재 사용되고 있는 여객과 화물을 하나로 통합하여 적용하는 지표로는 '공항처리량단위(Work Load Unit)'가 있으며, 이는 여객 1명의 가치가 화물 100Kg의 화물량과 동등하다는 가정을 한 것이다. 기존의 WLU는 타당한 근거나 분석을 통해 설정되었다기보다는 공항에서 수행된 업무부하 정도에 관한 경험들을 바탕으로 설정된 것이므로 논란의 여지가 많다. 이와 같은 한계를 극복하고 새로운 지표를 제시하는 것이 본 연구의 목적이다. 여러 가지 접근방법을 적용할 수 있겠으나, 본 연구에서는 화물과 여객이 공항수익에 기여하는 상대적 가치가 어떻게 되는지를 비교하는 방법을 적용하였다. 화물가치와 여객가치를 분석하기 위해서 공항수익을 크게 항공기 운항관련 수익, 여객처리 관련 수익, 상업수익 등으로 구분하였다. 상대가치 분석을 위해 아시아 14개 공항, 유럽 18개 공항, 북미 지역 18개 공항 등 총 50개 공항이 선정되었다. 최종분석 결과에 따르면, 여객 1명의 수익기여를 기준으로 할 때 화물 280Kg과 동등하다는 결론을 도출하였다. 이는 기존에 적용되던 여객 1명당 화물의 가치를 100Kg으로 설정한 것보다 높은 수치를 보였다.

• 대한산업공학회지
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• 제39권2호
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• pp.129-134
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• 2013

The airport processes are restricted by some limits of performance objects as size of airport, ability of human resources, capacity of facilities and operational rules. These limitations make passenger handling difficult when passenger numbers increase. In order to solve this problem, we modeled the airport process and analyzed departure passenger arrival, scheduled security manpower under specific customer service level maintenance with mixed integer programming and validate the efficiency with simulation with adapting smart airport framework. We concluded that the airport management with information techniques can reduce waiting time within security and immigration process.

• 한국항공운항학회지
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• 제15권4호
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• pp.117-130
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• 2007

Incheon International Airport has handled 3,054,485 transfer passengers (11.9% transfer rate) and 950,441 transfer cargo(44.2% transfer rate)recorded in 2005. Comparing to 30-40% transfer passenger rate which are competition hub airports in northeast Asia, transfer passenger rate of Incheon International Airport is lower. Above all, We think that Minimum Connecting Time(MCT) which is relating factors with transfer rate need to be monitored to make up for the weak points in the current Incheon internationalairport system. Minimum Connecting Time is defined the legally minimum time necessary to change planes at a given airport. and Transfers represent 35% of the total passenger volume at Vienna International Airport in Europe, which underscores our function as a major international hub. Vienna is rated priority in reservation systems because of our excellent minimum connecting time, and that increases the sale of tickets through our airport. In 2004 the total number of transfer passengers rose 18% to 5,089,624. Short routes, a one roof concept and an outstanding logistics system make Vienna an ideal airport for transfers. This transfer-friendly one roof concept will also form the basis for the new VlE-Skylink Terminal. In case of Japan, Star Alliance has also implemented its so called "Move under one roof"concept at the new Centrair airport. All member carriers are located in the same part of the termina1, sharing check-in counters and ticketing facilities. Star Alliance member carriers can now offer customersa reduced average minimum connecting time of one hour, for transfers between international and domestic. The research purpose of the Study on the Enhancement for Minimum Connecting Time of Incheon International Airport is to increase transfer rate of passenger and cargo of Incheon International Airport at Northeast Asia through this paper.

• 한국항공운항학회지
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• 제23권2호
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• pp.40-50
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• 2015

This study deals with transfer passengers in hub airports. The research objective is to derive measures for transfer passenger quantity enhancement at Incheon International Airport by applying Analytic Hierarchy Process. In pursuing the above objective, this study conducted a survey to evaluate various selection criteria for choosing transfer airports and ranked attributes in weight order with Analytic Hierarchy Process. Furthermore, based on the trend analysis of Incheon International Airport's transfer passenger movement, this paper analysed main transit routes of Incheon International Airports against competitor airports among the region. The main result found from the study is flight frequency, ticket price and connecting hour were the most important 3 factors when people choose transit airports. Therefore, it is recommended government, airport authority and airlines to cooperate closely to meet the transfer passengers' needs on frequency, price and transit hour of flights.