• Journal of Digital Convergence
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• v.11 no.12
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• pp.287-294
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• 2013

Recently, Universities's idea of employment are activity discussed. Especially, Service oriented departments' argument about the curriculum and the environment tests its accomplishment with value in employment. Therefore, this study has been done on the department of airline service which has representation of employment. This study determines the condition and the position of the department of airline services that it estimates the future service orientation in organizations placing education. It appeared that self-esteem affected Physical environment, and service effect quality as a company's loyalty. Accordingly, to improve self-esteem working staff in service should be improved. And other various measures education service quality, self-esteem, and company's loyalty should be taken as well.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.22 no.1
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• pp.65-75
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• 2014

While traditional benefit plan offers the same benefits to employees regardless of their needs, cafeteria benefit plan or flexible benefit plan allows staff to choose from a variety of benefits to formulate a plan that best suits their needs. Cafeteria plan options may include health and accident insurance, cash benefits, tax advantages and/or retirement plan contributions. In this paper, we analyzed conditions and problems of domestic firms' current benefit plans and draw a resolution by introducing cafeteria plan by investigating related previous studies, Specially we focused on A airline which is typical service firm and is regarded as one that benefit plan can be very influential to employees compared to other firms.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.31 no.2
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• pp.38-45
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• 2023

The purpose of this study is to understand the effect of airport staff's attachment and participation to Incheon International Airport on satisfaction through mediating effects of development support and negative perception. This paper surveyed airline staff who worked at airport and conducted an empirical analysis based on survey results. This is because the effect of community members' attachment on satisfaction has been reviewed quite substantially. However, there has been insufficient research on the effect of attachment and participation on satisfaction through mediating effects of development support and emotional perception. According to empirical analysis, it was found that the participation of airport staff had a significant positive effect on satisfaction. In addition, support for development projects has also been proven to have a mediating effect. Following the empirical research results, this paper suggested implications for the 5^th development project at Incheon International Airport.

• 한국항공운항학회:학술대회논문집
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• 2015.11a
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• pp.224-230
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• 2015

항공기 엔진 체계의 신뢰성과 안전성을 분석하는 것은 RAM 분석이라고 한다. RAM은 제작자가 개발한 시스템의 지속가능성 혹은 그 체계의 수명주기비용(Lice Cycle Cost)에 중대한 영향을 줄 수 있는 시스템 설계특성을 의미한다. 또한 RAM은 시스템이 개발될 당시에 의도된 임무를 수행할 수 있는 능력 혹은 임수수행을 성공할 수 있도록 담보하는 중요한 역할을 한다. RAM은 1970년대 이후 미국 군수분야에서는 군수지원성분석(LSA, Logistic Support Analysis) 과 밀접히 연계되어 활용되어 왔으며, RAM과 LSA를 통합하여 종합군수지원체계(ILS, Integrated Logistics Support)라고 부른다. 본 연구에서는 항공기 엔진에 대한 신뢰성 분석에 Weibull 분포를 활용하였다. Weibull 분포는 2개의 변수 적용에서 다음과 같이 정의된다. 변수가 그 계의 어떤 값을 나타내느냐에 따라 분포도 곡선의 특성 의미는 변수에 의존된다. 예를 들어 시험성적, 사회적 특성을 표현하는 인지도, 산업 제품의 고장이나 결함을 나타내는 고장관련 모수(변수) 등에 따라 그 특징을 나타내게 된다. 항공기 엔진의 신뢰성 분석을 통해 항공기 엔진의 수명 판단이 가능해졌으며 임무 불가능 수준의 In-Flight Shut-Down 비율이 현격히 감소됨을 확인할 수 있었다.

• Journal of Distribution Science
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• v.14 no.5
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• pp.115-123
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• 2016

Purpose - Nowadays the competition between companies has been intensified in the aviation industry. It is hard to maintain successful market share in challenging managerial environment. Not long ago, a Korean major aviation company had faced social condemnation cause of managerial staff's immoral behaviors. That company suffers great losses in company brand value in terms of authenticity as an aviation company. This research tried to show the effect of brand authenticity in the aviation industry. First of all, this research tried to define the dimensions of the brand authenticities based on the former researches. This research suggested the airline brand authenticities as three kinds of dimensions. The dimensions of authenticities consist of performance aspects, symbolic aspects and moral aspects. And this research also tried to show the relationships between brand authenticities and consumers attitudes. Research design, data and methodology - The empirical research design is based on the experiments with six types of advertisement prototypes. The advertisement prototypes were based on three types of authenticities' characteristics. The prototypes were made of core statements about each authenticity. And the advertisement prototypes also were based on the aviation company types. The types of aviation companies could be divided into FSC(full service carrier)and LCC(low cost carrier). So the whole experiments were performed with six kinds of advertisement prototypes(3 brand authenticities X 2 aviation company types). The age of participants were from 20s to 40s. The proportion of participants' demographics are as follow. Age proportion is 50% of 20s and 50% of 30s and 40s. Gender proportion is 46% males and 54% females. The experiments performed through mobile devices. Advertisement prototypes were exposed to the participants through their mobile devices, and they answered the questionnaires. All the process of experiments were performed by a professional research firm to maintain the quality of data. Results - This research suggested some important outcomes as follow. First, brand authenticity had an important role to make a positive consumer attitude on the aviation company. All the three types advertisement of authenticities had a positive impact on the consumer attitude for the aviation company. Second, the three types of brand authenticities in the performance aspects, symbolic aspects, and moral aspects had a major impact on the consumers attitudes. The performance authenticity had the biggest effect on the consumer attitudes. Third, the types of aviation companies like FSC and LCC had a different correlation with types of authenticities. All the types of authenticities affected on the consumers attitudes in the FSC case. The symbolic authenticity had the biggest effect in the FSC case. But the performance authenticity showed the most striking effect in the LCC case. Conclusion - From this research, we can get a conclusion. The brand authenticity of aviation company should be managed carefully to maintain a positive brand image and consumers attitudes. And airline brand authenticities can be consist of three type dimensions. All the types of authenticities affects on the consumers attitudes positively. The symbolic authenticity affects more in the FSC case, and the performance authenticity influences more in the LCC case.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.20 no.7
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• pp.578-588
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• 2019

As the service industry develops, service quality, customer satisfaction, and human resource management are considered priorities in modern management to maintain a company's growth. Therefore, understanding the strategic importance of service marketing is an essential task for modern companies. This study examined the relationship between the internal service quality of employees in the organization and customer orientation through organizational effectiveness. In the case of an airline, a service can be defined as an interaction between an external customer and an internal customer service provider. This interaction significantly affects the behavior and attitude of the employees. Based on the results, empowerment has a significant influence on the internal service quality, but it has no significant effect on customer orientation. As the relationship between department and employees improved, the more confident staff showed an improved ability to perform their work. Therefore, it is important that the organizational structure and the reporting system are as concise and clear as possible to allow employees to accurately recognize the authorities and responsibilities assigned to them and have autonomy and discretion in the framework.

• Journal of Satellite, Information and Communications
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• v.12 no.4
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• pp.157-161
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• 2017

Effective management of ULD (Unit Load Device) in Air Cargo Transportation is one of the Airline's main concerns. At present, the way of management of ULD which has the ID tag based on RFID is carried by cargo control staff with PDA. However, the activity of ULD management is limitted due to complexity of cargo terminal facilities. In this study, we offer the effective way of management of ULD by the DRONE equipped by LED-ID & RFID READER at the higher altitude in Air Cargo Terminal to recover the difficulty of identification due to complexity of terminal facilities. Further to the above, we suggest the operational effectiveness, limitation, and the direction of future research.

• The Korean Journal of Air & Space Law and Policy
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• v.29 no.2
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• pp.109-134
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• 2014

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation of assistance to passengers in the event of denied boarding and of cancellation or long delay of flights (Regulation No 261/2004) provides extra protection to air passengers in circumstances of denied boarding, cancellation and long-delay. The Regulation intends to provide a high level of protection to air passengers by imposing obligations on air carriers and, at the same time, offering extensive rights to air passengers. If denied boarding, cancellation and long-delay are caused by reasons other than extraordinary circumstances, passengers are entitled for compensation under Article 7 of Regulation No 261/2004. In Wallentin-Hermann v Alitalia-Linee Aeree Italiane SpA(Case C-549/07, [2008] ECR I-11061), the Court did, however, emphasize that this does not mean that it is never possible for technical problems to constitute extraordinary circumstances. It cited specific examples of where: an aircraft manufacturer or competent authority revealed that there was a hidden manufacturing defect on an aircraft which impacts on safety; or damage was caused to an aircraft as a result of an act of sabotage or terrorism. Such events are not inherent in the normal exercise of the activity of the air carrier concerned and is beyond the actual control of that carrier on account of its nature or origin. One further point arising out of the court's decision is worth mentioning. It is not just necessary to satisfy the extraordinary circumstances test for the airline to be excused from paying compensation. It must also show that the circumstances could not have been avoided even if all reasonable measures had been taken. It is clear from the language of the Court's decision that this is a tough test to meet: the airline will have to establish that, even if it had deployed all its resources in terms of staff or equipment and the financial means at its disposal, it would clearly not have been able - unless it had made intolerable sacrifices in the light of the capacities of its undertaking at the relevant time - to prevent the extraordinary circumstances with which it was confronted from leading to the cancellation of the flight.