Factors Related with Job Satisfaction in Workers - Through the Application of NIOSH Job Stress Model - (직장인의 직무만족도 관련요인 분석 - NIOSH의 직무스트레스 모형을 적용하여 -)
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- Research in Community and Public Health Nursing
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- v.14 no.2
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- pp.190-199
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- 2003
This study was conducted to determine the factors affecting job satisfaction in workers by using the Job Stress Model proposed by the National Institute for Occupational Safety and Health (NIOSH). Data were collected from December 1 to December 30, 1999. The subjects were 2,133 workers employed at 155 work sites, who were examined using NIOSH Job Stress questionnaire translated by the Korea Occupational Safety
1. Introduction Today Internet is recognized as an important way for the transaction of products and services. According to the data surveyed by the National Statistical Office, the on-line transaction in 2007 for a year, 15.7656 trillion, shows a 17.1%(2.3060 trillion won) increase over last year, of these, the amount of B2C has been increased 12.0%(10.2258 trillion won). Like this, because the entry barrier of on-line market of Korea is low, many retailers could easily enter into the market. So the bigger its scale is, but on the other hand, the tougher its competition is. Particularly due to the Internet and innovation of IT, the existing market has been changed into the perfect competitive market(Srinivasan, Rolph & Kishore, 2002). In the early years of on-line business, they think that the main reason for success is a moderate price, they are awakened to its importance of on-line service quality with tough competition. If it's not sure whether customers can be provided with what they want, they can use the Web sites, perhaps they can trust their products that had been already bought or not, they have a doubt its viability(Parasuraman, Zeithaml & Malhotra, 2005). Customers can directly reserve and issue their air tickets irrespective of place and time at the Web sites of travel agencies or airlines, but its empirical studies about these Web sites for reserving and issuing air tickets are insufficient. Therefore this study goes on for following specific objects. First object is to measure service quality and service recovery of Web sites for reserving and issuing air tickets. Second is to look into whether above on-line service quality and on-line service recovery have an impact on overall service quality. Third is to seek for the relation with overall service quality and customer satisfaction, then this customer satisfaction and loyalty intention. 2. Theoretical Background 2.1 On-line Service Quality Barnes & Vidgen(2000; 2001a; 2001b; 2002) had invented the tool to measure Web sites' quality four times(called WebQual). The WebQual 1.0, Step one invented a measuring item for information quality based on QFD, and this had been verified by students of UK business school. The Web Qual 2.0, Step two invented for interaction quality, and had been judged by customers of on-line bookshop. The WebQual 3.0, Step three invented by consolidating the WebQual 1.0 for information quality and the WebQual2.0 for interactionquality. It includes 3-quality-dimension, information quality, interaction quality, site design, and had been assessed and confirmed by auction sites(e-bay, Amazon, QXL). Furtheron, through the former empirical studies, the authors changed sites quality into usability by judging that usability is a concept how customers interact with or perceive Web sites and It is used widely for accessing Web sites. By this process, WebQual 4.0 was invented, and is consist of 3-quality-dimension; information quality, interaction quality, usability, 22 items. However, because WebQual 4.0 is focusing on technical part, it's usable at the Website's design part, on the other hand, it's not usable at the Web site's pleasant experience part. Parasuraman, Zeithaml & Malhorta(2002; 2005) had invented the measure for measuring on-line service quality in 2002 and 2005. The study in 2002 divided on-line service quality into 5 dimensions. But these were not well-organized, so there needed to be studied again totally. So Parasuraman, Zeithaml & Malhorta(2005) re-worked out the study about on-line service quality measure base on 2002's study and invented E-S-QUAL. After they invented preliminary measure for on-line service quality, they made up a question for customers who had purchased at amazon.com and walmart.com and reassessed this measure. And they perfected an invention of E-S-QUAL consists of 4 dimensions, 22 items of efficiency, system availability, fulfillment, privacy. Efficiency measures assess to sites and usability and others, system availability measures accurate technical function of sites and others, fulfillment measures promptness of delivering products and sufficient goods and others and privacy measures the degree of protection of data about their customers and so on. 2.2 Service Recovery Service industries tend to minimize the losses by coping with service failure promptly. This responses of service providers to service failure mean service recovery(Kelly & Davis, 1994). Bitner(1990) went on his study from customers' view about service providers' behavior for customers to recognize their satisfaction/dissatisfaction at service point. According to them, to manage service failure successfully, exact recognition of service problem, an apology, sufficient description about service failure and some tangible compensation are important. Parasuraman, Zeithaml & Malhorta(2005) approached the service recovery from how to measure, rather than how to manage, and moved to on-line market not to off-line, then invented E-RecS-QUAL which is a measuring tool about on-line service recovery. 2.3 Customer Satisfaction The definition of customer satisfaction can be divided into two points of view. First, they approached customer satisfaction from outcome of comsumer. Howard & Sheth(1969) defined satisfaction as 'a cognitive condition feeling being rewarded properly or improperly for their sacrifice.' and Westbrook & Reilly(1983) also defined customer satisfaction/dissatisfaction as 'a psychological reaction to the behavior pattern of shopping and purchasing, the display condition of retail store, outcome of purchased goods and service as well as whole market.' Second, they approached customer satisfaction from process. Engel & Blackwell(1982) defined satisfaction as 'an assessment of a consistency in chosen alternative proposal and their belief they had with them.' Tse & Wilton(1988) defined customer satisfaction as 'a customers' reaction to discordance between advance expectation and ex post facto outcome.' That is, this point of view that customer satisfaction is process is the important factor that comparing and assessing process what they expect and outcome of consumer. Unlike outcome-oriented approach, process-oriented approach has many advantages. As process-oriented approach deals with customers' whole expenditure experience, it checks up main process by measuring one by one each factor which is essential role at each step. And this approach enables us to check perceptual/psychological process formed customer satisfaction. Because of these advantages, now many studies are adopting this process-oriented approach(Yi, 1995). 2.4 Loyalty Intention Loyalty has been studied by dividing into behavioral approaches, attitudinal approaches and complex approaches(Dekimpe et al., 1997). In the early years of study, they defined loyalty focusing on behavioral concept, behavioral approaches regard customer loyalty as "a tendency to purchase periodically within a certain period of time at specific retail store." But the loyalty of behavioral approaches focuses on only outcome of customer behavior, so there are someone to point the limits that customers' decision-making situation or process were neglected(Enis & Paul, 1970; Raj, 1982; Lee, 2002). So the attitudinal approaches were suggested. The attitudinal approaches consider loyalty contains all the cognitive, emotional, voluntary factors(Oliver, 1997), define the customer loyalty as "friendly behaviors for specific retail stores." However these attitudinal approaches can explain that how the customer loyalty form and change, but cannot say positively whether it is moved to real purchasing in the future or not. This is a kind of shortcoming(Oh, 1995). 3. Research Design 3.1 Research Model Based on the objects of this study, the research model derived is
This study was carried out to investigate the effective genetic resources preservation system using the frozen boar semen. The porcine oocytes were matured for 44 hours in NCSU-23 medium with or without 10% Porcine Follicle Fluid (PFF), 0.5
A series of accidents, which are non-recurrent and non-anticipated, are called incidents. These incidents make standard traffic flows interrupt, which result in the decrease of road capacity and a number of social and economic costs, such as the traffic congestion and air pollution. In order to prevent the hazard of incidents, domestic and foreign traffic management center are likely to opt auto-sense system with algorithms of auto-incident sense. However, it is evaluated that the algorithms have a low function with frequent wrong alarms, even if they accurately ry to speculate the incidents. In the case of bottleneck which has lack of road capacity, compared with other roads, due to inefficient road structured over-capacity of the demand of on-off ramp, the incidents regularly take place. Nonetheless, it can be more difficult to speculate the auto-incidents sense owing to similar incidents, such as the queue of in-out flows of cars and the change of road line. Throughout this research, the function of the model has improved excluding near road line in the module of the incidents which is based on the auto-incidents algorithms during the sense of the congestion of ramp areas.
The objective of this study is to establish an rational mixture-proportioning procedure for low-
Among these satellites, low - orbit small satellites with military characteristics require multi - target observation, and demand for high-resolution photographs and images is increasing. Fast maneuverability is the most important factor for high-resolution images and multi - target observations. However, in the case of a small satellites, it is possible to perform the attitude maneuver if it has high speed, but the residual vibration occurs when the attitude maneuver is completed and the next attitude maneuver is completed. In this study, to verify the vibration characteristics of the plate generated after attitude maneuver, an experimental fixture for simulating the attitude maneuver was fabricated and tested. In addition, Eddy Current Damper (ECD) using Eddy Current Brake system (ECB) is proposed as a passive damping method using permanent magnet to reduce vibration. A mathematical model was established to apply ECD and it was experimentally implemented according to the magnetic flux density and the air gap of the permanent magnet. One plate of four solar panels (plate) was specified, the residual vibration reduction performance after the test was verified experimentally.
With the increase in the speed of ships and the size of ocean structures, the importance of flow noise has become increasingly critical in meeting regulatory standards. However, unlike active investigations in aeroacoustics fields for airplanes and trains, which are based on acoustic analogy methods for tonal and broadband frequency noise, only the discrete blade passing frequency noise from propellers is considered in marine fields. In this study, prediction methods for broadband noise in marine propellers and underwater appendages are investigated using FW-H Formulation1B, which can consider the mechanism of primary noise generation of trailing edge noise. The original FW-H Formulation 1B is based on the pressure correlation function tolackitsgeneralityandaccuracy. To overcome these limitations, wall-pressure spectrum models are adopted to improve the generality in fluid mediums. The comparison of the experimental results obtained in air reveals that the proposed model exhibits a higher accuracy within 5 dB. Furthermore, the prediction procedures for broadband noise for hydrofoils are established, and the estimation of broadband noise is conducted based on the results of the computational fluid dynamics.
Underwater acoustic communication can be applied to various area such as scientific, commercial and military survey using Autonomous Underwater Vehicles and Unmanned Underwater Vehicles. Underwater communication is studying very actively by advanced country like United States. But differ from wireless communication in the air, underwater acoustic communication has some difficult problems, ISI(Inter Symbol Interference) due to multipath and limit of transmission bandwidth due to slow propagation of sound wave. In this paper, SC-FDE and OFDM transmission system for the cancellation of ISI in conjunction with underwater acoustic channel modeling are applied to the underwater simulation of communication. The performance of these methods in the simulation guide to possibility of adopting in underwater acoustic communication algorithm. For this purpose, we compare SER performance of SC-FDE with that of OFDM for modelled underwater channel. Underwater channel is generated by Bellhop model. Simulation results show above 5dB SNR gain at 10-3 SER. And it demonstrate SC-FDE is efficient method for underwater acoustic communication.
Intensity-modulated radiation therapy (IMRT) often uses small beam segments. The heterogeneity effect is well known for relatively large field sizes used in the conventional radiation treatments. However, this effect is not known in small fields such as the beamlets used in IMRT. There are many factors that can cause errors in the small field i.e. electronic disequilibrium and multiple electron scattering. This study prepared geometrically regular heterogeneous phantoms, and compared the measurements with the calculations using the Convolution/Superposition algorithm and Monte Carlo method for small beams. This study used the BEAM00/EGS4 code to simulate the head of a Varian 2300C/D. The commissioning of a 6MV photon beam were performed from two points of view, the beam profiles and depth doses. The calculated voxel size was 1
This study was carried out in order to investigate dextran formation and internal structure during fermentation of the oligosaccharide Jeung-Pyun. The dextran and sugar reducing contents of Jeung-Pyun batter and the specific volume and the internal structure of Jeung-Pyun were analyzed as a function of fermentation time. The specific volume of Jeung-Pyun peaked at the 7th hour of fermentation. The dextran content of Jeung-Pyun batters peaked at the 7~13th hour of fermentation, and Fructooligosaccharide Jeung-Pyun had the least peak value. Reducing sugar content of Jeung-Pyun batters slowly decreased as fermentation progressed. From the air pore size and distribution of Jeung-Pyun observed by SEM, the sucrose Jeung-Pyun fermented for 3~7 hours and oligosaccharide one fermented for 7 hours were judged as the best. It was concluded that dextran may be formed by fermentation of oligosaccharides as well as sucrose and dextran has a significant role on the volume expansion of Jeung-Pyun.
shows, Step 1 and Step 2 are significant, and mediation variable has a significant effect on dependent variables and so does independent variables at Step 3, too. And there needs to prove the partial mediation effect, independent variable's estimate ability at Step 3(Standardized coefficient
shows, Step 1 and Step 2 are significant, and mediation variable has a significant effect on dependent variables and so does independent variables at Step 3, too. And there needs to prove the partial mediation effect, independent variable's estimate ability at Step 3(Standardized coefficient
Effect of Production In Vitro Embryo using Boar Frozen Semen
(돼지 동결 정액을 이용한 체외 수정란 생산 효율)
Study and Evaluation of an Incident Detection Algorithm for Urban Freeways
(도시고속도로 돌발상황 감지 알고리즘 개발에 관한 연구 및 평가)
Mixture-Proportioning Model for Low-CO2 Concrete Considering the Type and Addition Level of Supplementary Cementitious Materials
(혼화재 종류 및 치환율을 고려한 저탄소 콘크리트 배합설계 모델)
A Experimental Study on Vibration Attenuation of a Plate with Eddy Current Damper
(와전류 감쇠기를 적용한 평판의 진동 저감에 관한 실험적 연구)
Prediction of Broadband Noise for Non-cavitation Hydrofoils using Wall-Pressure Spectrum Models
(벽면변동압력을 이용한 비공동 수중익의 광대역소음 예측 연구)
A Comparison of Symbol Error Performance for SC-FDE and OFDM Transmission Systems in Modeled Underwater Acoustic Communication Channel
(모델링된 수중음향 채널환경에서 SC-FDE와 OFDM 전송방식의 심볼오율 비교)
Comparison of Film Measurements, Convolution
Study on the Dextran and the Inner Structure of Jeung-Pyun (Korea Rice Cake) on Adding Oligosaccharide
(올리고당 첨가 증편 발효 중 Dextran 형성과 증편의 내부구조에 관한 연구)
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