• 한국항공우주법학회:학술대회논문집
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• 2008.05a
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• pp.153-161
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• 2008

What was once known as common courtesy is rapidly disappearing in the air travel industry, and the violent behavior known as air rage is a constant threat. Once sought after by other industries for advice because of its expertise in customer service, the air travel industry has now slipped to the lowest rungs of companies with unhappy customers. As airlines cut corners in order to avoid bankruptcy, passengers' patience is tested by the stress of flight delays, crowded airports and close packed seating on airplanes. This article examines the situation, strategies used by passengers and ways the airline industry might better inspire courteous behavior in passengers. A cultural expectation of entitlement and competitiveness for limited resources has led to a breakdown in civilized behavior throughout society, both in the United States and internationally. Air travelers faced with rude and intrusive behavior from others on the flight are beginning to find their own ways of coping, such as high quality headphones to block offensive noises, and mechanical devices to keep the seat in front from reclining to the point where it hits their knees. The most potentially effective remedies will come from airlines that enlist cooperation by offering effective passenger education and possibly even incentives. Acceptable airline behaviors need to be plainly defined and stressed for passengers, both before boarding and onboard. In this paper, some methods are suggested to motivate passengers and to inspire courteous behavior.

• 한국항공운항학회:학술대회논문집
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• 2016.05a
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• pp.151-161
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• 2016

As can be seen by the fact that 96% of foreign visitors to Korea travel by air, governments across Asia are aware of the importance civil aviation has in a country's economical developlment, and are fiercely investing in infrastructure and systems which could help set the ground for a hub strategy, catching the profits generated from air travel. In the case of Incheon Internation Airport (IIA), Chinese passengers have outnumbered Japanese passengers using IIA. Considering the potential growth of the Chinese air transport market, there is the growing need for thorough research regarding Chinese passengers. Surveys for the following study were distributed between September 2015 and October 2015, which includes Chinese holidays. Surveys were distributed to Chinese transfer passengers, with questions related to airport service and facility usage.

• Journal of Advanced Navigation Technology
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• v.23 no.5
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• pp.380-385
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• 2019

This paper is concerned with departure passengers' dwell time analysis using real system data. Previous researches emphasize the importance of dwell time analysis from perspective of airport terminal planning and non-aeronautical revenue. However, short-term airport operation using passengers' dwell time is considered impossible due to absence of passengers' behavior data. Recently, in accordance with the wave of smart airport, world leading airports are systematically collecting passenger data. So there is high possibility of analyzing passengers' dwell time with the data stacked in the airport database. We conducted dwell time analysis using data from Incheon Int'l airport. In order to handle passenger data, we adapted clustering algorithm which is one of data mining techniques. As a clustering result, passengers are divided into 3 clusters. One is the cluster for passengers whose dwell time is relatively short and who tend to spend longer time in the airside. Another is the cluster for passengers who have near 3 hours dwell time. The other is the cluster for passengers whose total dwell time is extremely long.

• Proceedings of the KSR Conference
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• 2010.06a
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• pp.2117-2121
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• 2010

Many passengers complain about the air quality of subway stations, mostly due to the dust. Usually, this dust is usually originated from tunnels, passengers, or outdoor air. As for now, the dust from tunnels and passengers is not easy to control, but relatively easy to control that from outdoor air. In this study, the effect of outdoor air on the subway air quality was investigated, and various factors was found to be effective. Based on these results, some strategies for the improvement of air quality in subway stations were suggested in this study.

• The Korean Journal of Air & Space Law and Policy
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• v.22 no.2
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• pp.53-83
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• 2007

The purpose of this paper is to study precedent cases of the Air carrier liability for passengers. The article 17 of Warsaw Convention (also in Montreal Convention article 17-1) provides the Air carrier liability for passengers which is the most essential part of the Air carrier liability. According to these Conventions, 1) the carrier is liable for damage sustained in case of death or bodily injury of a passenger. Precedents and theories have disagreements on whether the damage covers the mental injury as well. 2) The carrier is liable for damage sustained from aviation accident. The definition of 'aviation accident' is becoming problematic. 3) The carrier is liable for damage sustained in case of death or bodily injury of a passenger upon condition only that the accident which caused the death or injury took place on board the aircraft or in the course of any of the operations of embarking or disembarking. The question at issue is the range of the operations of embarking or disembarking. This paper introduces the precedents (also, the model precedents) about the carriers liability for passengers and related cases, so as to help understand the trend of judicial decisions. Furthermore, the cases, once took all of the attention of the international air carriers, concerned with the 'Economy class syndrome' (DVT : Deep Vein Thrombosis) are also presented. Under the new Montreal Convention, the carriers liability for passengers will continue to be the main issue. Thus it is required that academics as well as practical businesses may keep up their studies about this issue.

• Proceedings of the KSR Conference
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• 2007.05a
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• pp.671-674
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• 2007

With increasing concerns of indoor air quality, $CO_2$ concentration in the public transportation, such as train, bus, and subway, draws big interests. The $CO_2$ concentration in the indoor air is regarded as index of ventilation status rather than that of adverse health effect. In this study, we measured the time-series of $CO_2$ concentrations in the subway saloon at the Subway line 1 (Suwon-station to Cheongyangri-station) with the number of passengers on board. At the same time, the concentration of particulate matter (PM), temperature, and humidity were monitored. It was found that the $CO_2$ concentration was correlated linearly with number of passengers and the relation function is suggested for the prediction of $CO_2$ conecntration by the number of passengers.

• Journal of Korean Society of Transportation
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• v.24 no.2 s.88
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• pp.43-51
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• 2006

This Paper investigates how perceived Price, airline service aquality, perceived value. passenger satisfaction, and airline image determine passengers' future behavioural intentions. To test the conceptual framework, Path analysis using a maximum likelihood estimator, was applied to data collected from Korean international air passengers. It was found that all the hypothesized relationships were statistically significant. Perceived price. Perceived value, passenger satisfaction, and airline image were each found to Have a direct effect on Korean international air passengers future behavioural intentions.

• Proceedings of the KSR Conference
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• 2008.06a
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• pp.1045-1050
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• 2008

The public interest on the indoor air quality of a high-speed train passenger cabin is drastically increasing due to the sealing of cabin. In this study, the concentration of volatile organic compounds and suspended microorganism in the high-speed train passenger cabin was investigated. There have been many studies on the indoor air quality of the high-speed passenger cabin, but the study on the indoor air quality without boarding of passengers were hardly carried out. As a result, it was very difficult to identify the exact source of air pollutants in the cabin. In this study, the indoor air quality of passenger cabin without any passengers was investigated so that the contribution of passengers as the source of various pollutants could be estimated.

• The Journal of Aerospace Industry
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• s.66
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• pp.45-56
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• 2003

Airlines service is very important so as to overcome the rapid environmental changes of the air transportation market at home and abroad. Author investigates the impact of Determinants on the performance of airlines in all the world. Three variables of performance measurement were used : revenue, net profit, and passengers. Data analyses were based on service ranking, financial and passenger information of the world's top 50 Airlines collected from Business Traveller, World Air Transport Statistics and Airline Business. The findings of this study could be summarized as follows : Service ranking was not related to the airlines performances such as revenue, net profit, passengers and so fourth. But airlines size(employees, fleet size) was related to the airlines performances such as passengers and revenue passenger.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.23 no.2
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• pp.89-97
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• 2015

The volume of transfer passengers now faces a crisis because the number of Chinese and Japanese passengers, the majority of transfer through Korea, is decreasing. This paper is analyzing the their air travel behaviors as well as characteristics of their transfer behaviors at airport. According to the research, it is suggested that transfer passengers perceive the importance of duty-free stores but their satisfaction of using duty-free stores during their transfer at Icheon airport was proven to be low. Considering the characteristics of transfer service quality at Incheon airport, waiting time of transfer is important but not satisfactory for them. Moreover, information of free transfer tour to city downtown and paid-in transfer tour for medical tourism is not known very well among North East Asian passengers. Thus, it is necessary to do detailed research of North East Asian transfer passengers, who have transferred through Incheon airport more than twice a year, to find out their exact needs of transfer tour in Korea.